The worst!.. Charged us $170 for carpet cleaning that we had done the day we moved out and then $240 for house cleaning in which we had done the day we moved out!!!!! Next Step BBB!!!!!!!! Charged us for a light switch I have proof was broken when we moved in. They glued a kitchen drawer together and charged us for it falling back apart!!!! ALL THEY WANT IS MONEYYYYY!.. If you can afford anything else I would RUNNNNNNNN!!! All the pictures are from move in day where you can see the carpet was stained and the rest of the house was not clean either. read more

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HOMEOWNERS don't waste your money! If I could give ZERO stars I would. I relocated back to Virginia and as a homeowner that uses a managing company myself I'm appalled at the services that they provide and my previous landlord might as well throw her money in the air. My landlord switched to this property managing company and the mediocrity that they provide will blow your mind. 1.You be will required to use their preferred vendors for the move out carpet cleaning and gutter cleaning(yep you read correctly gutters!) Ready for this the company is someone that already works for them whew talking about double dipping! 2. When they assumed the property 3 months into me living there a formal property assessment was not performed and I was instructed that my current lease would dictate the duration of my lease. Ready to blow your mind again they charged me a $100.00 service fee at move out (This is in their standard lease was not even in mine) I was refunded but, to think they are a company managing properties and not even reviewing leases. Mediocrity at its finest! 3. I was charged a $400.00 cleaning fee due to the stove warmer and laundry room not being swept. Mind you my lease had pricing indicated for areas that were deemed not cleaned. (They don't read leases so I'm not surprised) I've tried calling and emailing them and basically I get a response "oh that's not my department". Ready for this another "preferred" cleaner that deep cleaned an already clean house and charged more than market value than reputable companies! I will be seeking legal counseling to address the "cleaning fee" . I have included photos of the condition that I got the property to help convey why I am extremely upset & frustrated with this management company! read more

slum lords!! beware! won't change carpets after 10 plus years, will charge you for every repair (even normal wear and tear). will keep a huge chunk of your security deposit for items you've already completed during move out. just got ach capability after years. can never get anyone on the phone unless they need something from you. went every summer for 5 years in a row with no ac during the summer. had to threaten to pay my rent through escrow just to get ac attended to. if i could give them zero stars i would. highly disappointed. do not recommend! very unprofessional, very ghetto! read more

Hands down the WORST renting experience I've had - avoid renting from them! Cons: -6-month inspection of the property, with pictures taken!? -They took a little over a month to refund the security deposit AND deducted a portion for a falsified reason AND refused to provide evidence of damage -On multiple occasions they sent maintenance workers/inspectors into the home with little-to-no notice -Refused certain maintenance work to the property for weeks -Payments must be made by money order unless you use the online system (which can't be used for first month or security deposit) - and if you're ever late for even 1 payment (which we never were) then they threaten to remove the online option and make you pay in-person at their office from then on -Scapegoating of property owners -The owner (Gerri Ludwig) called me in the middle of the day to quite literally YELL at me for not responding to one of the maintenance workers - I had already responded and did so within 50 minutes -Extensive application process -Scrutinous lease terms, which they WILL enforce As just one example: Professional cleaning of gutters, carpets, and chimney is REQUIRED at the end of the lease, they even require that you use a company they choose AND you must provide a receipt Pros: The leasing coordinator, Bernie, was very nice and responded quickly. Please notice that most, if not all, of the positive reviews here have come from property owners, NOT people who've rented from SPM. (and the number of positive reviews from property owners suddenly spiked after a few bad reviews from renters...seems suspicious) Even while being ideal tenets and friendly with the staff, we had a bad experience. @property owners, please also avoid SPM - even if they are better with you all, by working with them you are making your tenets lives much harder than necessary. read more

I absolutely followed the instructions on the included letter. I absolutely provided a receipt for carpet cleaning. If you actually read my review, I stated that I was charged because I did not use your "preferred vendor" in spite of the fact that you said the place looked great. I am an educator Ms. Ludwig, I choose my words carefully and I proof read thoroughly. read more

Horrible company. They scammed me out of thousands of dollars when I moved out, broke our contract repeatedly, and didn't do needed repairs when requested. Would never rent a home under their management. read more

If I could give this company less than 1 star I would. When I moved in to my townhouse the should wasn't cleaned. It was clear if stuff, but it was not clean at all. We moved in and did a comprehensive move-in inspection, which we though would protect our interests... I was wrong. I was so so wrong. They charged me for EVERYTHING. They charged me $20 for a missing battery, they require you to clean the gutters (which is homeowners maintenance!)... they never fixed my dishwasher that was broken. The screen door was ripped off at the hinges from a storm and they charged me for the door frame. This is by far the worse leasing office I have ever dealt with. They hired a maid service to come in and clean, AFTER I CLEANED THE WHOLE HOUSE, and they charged me for that... keeping in mind that the house was NOT CLEAN when I moved in. Avoid them at all costs, they will nickel and dime you! read more

I have had a couple of opportunities to work with Secured through our agent Lyra Stroud. It was vital that we had someone who was invested in our situation and who would have our best interests at heart. We also needed someone who was honest and truthful. I can be tight will the finances and Lyra was able to put both the selling of our old property and the buying of our new property in the proper context that I could be confident we were getting the best opportunity for both. Lyra and her team made the process move through smoothly even when our buyer fell through 3 DAYS before closing. They instantly jumped into action, got the house back on the market and had it sold in three weeks. I honestly could not have asked for a better experience with all facets of process. I will be using them again in the future and am happy to refer Secured Property and Lyra to my friends and family. read more

My friends were told when they were looking for a place to rent in Stafford that this company was great to deal with. Not true at all. They charged them a double security deposit on a run down house. None of the screens have been repaired which were noted on the walk thru so they can't open windows. Other items needed tended to as well, and it took months to get those done. They have had to complain numerous times to get a ceiling that was coming down repaired in the garage. Their basement flooded with sewage and it's been almost two months waiting to get it repaired. No prorated rate for the inconvenience or anything. Not the "great" company they were told they were. Can't wait for the end of their lease to get here. Very big disappointment compared to other homes they have rented. I would look around at other companies before considering this one. read more

Very good experience with them from a tenant perspective. They were always very responsive to any maintenance issues or requests. They also are a property management company with dedicated staff in the office during business hours. There are many "property management companies" that have sprung up in the past several years that don't have understand what it takes to run a property management business. Many people think that they can become a property management company just like people thought they could flip houses years ago. However if you want to be a property management company you have to be in it to actually manage the portfolio of properties. With that said, there are few that exhibit the professionalism of Secured. When looking at renting either as an owner or a tenant, you need to not only look at the house that you want to rent out but also at the quality of the property management company for renting through. Ask questions of companies in the area and actually interview them before renting through them. You will find as we have that they are quite good at what they do. The only reason I didn't rate them 5 stars is because they got rid of their online payment system a few years back. That's not a necessity, but it is a very nice addition to have. read more

Rented a property they managed that was located downtown because it was a good price.....but that was the only thing good about it. The apartment was never cleaned, painted, or put in full working condition before I moved in. Having to interact with the office staff was a nightmare. One of the older ladies who is in charge of maintenance has no personal skills and it's clear there is no order in the office. It is an unprofessional atmosphere. When I moved out, I fully cleaned the apartment and left it in better condition than when it was given to me, and upon a move out inspection a gentleman told me he remembered the poor condition the apartment was given to me. However, when I received my deposit, a $180 cleaning fee was taken out and because of my past encounters with the office, I didn't even bother contacting them to remind them, again, that the apartment was given to me in less than move in ready condition. read more

We rented a property from Secure Property Management for two years. Upon moving in the carpets were not clean and the previous tenet had not replaced the air filter for the HVAC system. Every time we dealt with Secure staff they were unresponsive and slow to address our problems. In one example, it took them two weeks two fix our air conditioning. Upon moving out, the townhome was left in better condition than when we moved in, (during the semi-annual inspections the maintenance staff complimented us on the cleanliness of the townhome) despite that, Secure gouged us in our security deposit. As a renter, or a landlord, I would avoid Secure Property Management! read more

This company is absolutely awful. They have no idea what they are doing!! They try and charge you for things that you as a tenant are not responsible for!! The person that manages the company Courtney is a complete idiot!!! My lease is up soon and I can't wait!!! Do not rent from this company!!! read more

When we first moved in to the townhouse managed by Secured Property Management it was in good shape though there was some cleaning that needed to still be done. Everyone was extremely nice from the agents to the move-in inspectors. We had some issues that occurred throughout the one and a half years we were residing in the home and things were properly handled. We had some semi-annual inspections and received great marks. However, now that we are getting ready to move out, it seems a switch has been flipped. And to be fair, I realize their concern is not in our rights or interests, but in the Landlord's - but the desire by them to find every little thing wrong with the townhouse before we have even surrendered it is superfluous. We were told by Gerri that they were going to take our entire security deposit. How can that decision be made before we finish our cleaning/repairs (which they did not want to itemize for us after the initial move-out review of the property). I am really disappointed that a seemingly good experience has turned into one that has me going to get an attorney consultation. If you are a Landlord, I'm sure you will be provided a great service. If you are the tenant, please read all the reviews, take lots of pictures at move-in and get everything in writing with them. We are warning every Marine and other police family on base who are looking for rentals during their stay to be wary if they see the Secured Property Management, LLC sign. read more

This management company is terrible to deal with. Gerri Ludwic and Jennifer are the worst. They do not care about the tenants or the properties falling apart. They are not service oriented. I don't know how they stay in business. They are not military friendly either. read more

Renting from this company was one of the worst experiences of my life. They lied repeatedly, refused to make repairs, and refused to return my deposit. The owner of the company, Gerri Ludwig, was one of the nastiest people I have had the displeasure of speaking with. Please save yourself a lot of trouble and never rent from these people. read more

We rented for 2 years from this management company and would rent from them again. Thanks for all your help and see you again if we come back to the area! read more

I rented a three-story townhouse in Culpeper, Virginia from Secured Property Management for a period lasting a little over a year. I'll start by stating that in all of my previous negative experiences with service providers; I have never reached a point of caring enough to physically sit down and spend my time composing a negative review. That all changed when I entered into a rental agreement with this company. My job requires a lot of travel so the ability to pay online was a sticking point for me from a property management company. Before I signed the lease, I was assured I would be able to pay rent online. Well, low and behold, three months into my lease I received a group email from the company stating that they would no longer be providing online rent payment. I placed a phone call to the company and had a not so pleasant conversation with one of their agents. I mentioned the assurances I had from them about the online payment option and I was basically told that it was not specifically stated in my lease so tough (you know what). When it came time to move out (and CELEBRATE that I was free of Secured Property Management) I knew I faced an uphill battle (regarding my security deposit) with them based on other reviews I had found. The first run in during our final sixty day period was when the owner of the business, Gerri Ludwig, appeared at our property (without the requisite notice required by Virginia state law) and knocked on the door and began placing a rental sign in the front yard. My wife, as she does always, did not answer the door considering she was not expecting anyone. When she peaked out the window to see who this unexpected visitor might be, the owner of Secured Property Management waved her down. She told my wife that she was placing a sign and would also be placing a Supra lock box on the door. Given that we were still paying tenants at the time (not to mention citizens requiring the privacy promised us by both Federal and State level legislature) my wife told Gerri Ludwig that she would not and could not give consent to the Supra lock box being placed on our property. The owner agreed not to place the key box on the door. This is when the phone calls from every real estate company in the greater Washington DC area began rolling in (or at least it seemed). We allowed supervised showings of the property when it was convenient to us but I would not allow my family to be subject to hosting open houses every day of the week. With around a month left in the lease agreement, I received a phone call from Secured Property Management stating that I had not been returning phone calls from prospective tenants (rather their chosen real estate company) I was refusing to show the property. That statement was completely 100% false. When I called the company regarding this accusation and while repeatedly denying these false claims, the owner picked up the phone and began to shout at me over the phone while not allowing me to say a single thing. I did not return the screaming and tried to remain professional but I could see that conversation was going nowhere. The owner told me she would be over in the morning to place the lockbox on the front door against my will. After having researched all applicable State and Federal law regarding this situation, I drafted an email to the owner of the company reminding her of the legalities of her threat. Two days later, I received a short email stating that the lock box would not be placed upon the property. I had hoped that my dealings with this company would have ended at this point but unfortunately they have not. I just received my security deposit in the mail (or part of it I should clarify). GIven that me and my wife knew who we were dealing with in this company, we went well above and beyond the call of duty in the complete cleaning and turnaround of this property. When we moved in, the yard was not well kept and the interior of the townhouse was dusty and just generally not very clean. It was by no means a disaster area but it was no where close to perfect either. My wife and I spent the equivalent of 25-30 man hours seeing that every nook and cranny from property line to property line was not only well better than the condition we found it, but almost like new. The exact numbers I was charged include: $125 (for a "light clean of house"), $150 (for a "yard clean up"), and $100 (as a service charge paid directly to Secured Property Management). I will state that I have spoken to one person at Secured Property Management that was very kind anytime I have talked to her. Unfortunately, every other individual I have personally spoken with at this company has been incredibly disrespectful and dismissive. I can not under any circumstance recommend this business. Please Please PLEASE stay away; Secured Property Management's extreme disregard for their tenants simply should not be allowed to continue. read more