Homeowners BEWARE - do not trust Lorac Property Management to manage your property, unless you…read morewant:
1. your social security number, current address, telephone number and full bank account data) leaked to your mistreated and disgruntled tenant
2. to incur the expense of thousands of dollars in avoidable damage to your property due to their arrogance and negligence.
3. High management fees with no input on contractors
In summary, Lorac is the most inept and unprofessional management company that I have ever dealt with, and I am in the real estate industry.
Tenants, I won't waste time detailing the many atrocities that I suffered as a tenant. The reviews are true....they are rude, nasty, insulting, dismissive and yes, they keep almost all of your security deposit with trumped up charges. Thankfully the reviews prepared me for that end result. Unfortunately renters do not get to choose the property manager.
Owners however, you DO have an important decision to make and I promise you that Lorac is a really BAD choice. Just ask Ms ML Lackey. Lucky for her, I am NOT a criminal and did not do anything unkind with her personal identifying information that Tonya Szakelyhidi emailed me in one of her dismissive emails. In fact, I was kind enough to email Ms Lackey to warn her of the breach. This outrageous instance, like so many other of Tonya's unprofessional and bad behaviors was just covered up by her mother (broker/owner, Carol Holley). The apple did not fall far from the tree with these two. Any other SERIOUS property management company would have fired Tonya a long time ago. To add insult to injury, Tonya allowed the owner of the house to incur thousands of dollars in repairs because she ignored my VERY early warning of a pre-existing plumbing issue. A $10 cost to change to a flush valve, turned into thousands of dollars of overnight flooding, water remediation, carpet and drywall repair with the expense and inconvenience of very loud high-powered fans on all 3 levels for several days. Again - Tonya was advised within days of my move in that this was a problem. In fact, I did what they were supposed to do - a real move-in inspection. Still, I was forced to move in early under threat of giving the house to another applicant. Tonya ignored the early warning and even left the property without a working refrigerator for the first week of the rental period. All of this should have been caught with a true move-in inspection - which all real professional property management companies do. Lorac clearly did NOT conduct this crucial properly inspection.
In the end, Lorac's careless management cost this owner thousands of dollars and a new tenant unnecessary discomfort due to their greed, negligence and cheap contractors. Notice that their management agreement insists on exclusive use of their vendors. You, as the owner don't have a choice! Tonya actually scoffed with me secretly, as a former property manager, at the idea of Ms Lackey wanting to use her own painters. Still I, as the tenant, had to outright refuse a 4th visit from an inept, unmasked plumber who kept botching the plumbing repair that cost thousands!
If you choose to allow Lorac to manage your property, I hope you find a tenant as kind and decent as I was. Many tenants who are abused in the way that Lorac abuses tenants will not be so kind and you WILL pay the price, far beyond their outrageous monthly management fees. One cannot blame a tenant for destroying a property after Lorac's treatment. Lucky for Ms Lackey, I did not
go that route. Don't gamble on them - they are THE absolute worst property management company in Virginia and you have plenty of other far better options! Carol, I invite you to dispute any of this well documented truth.