Melissa and the GEM Realty team are fantastic. I currently have two rental properties with them and…read morethey literally handle everything. Applications, tenant screening, onboarding, contractor coordination, payments, everything. I will never self manage again. The value they bring far exceeds the management expense. I have and would recommend them to anyone! -Wes

Just don't. Smells heavily of second hand smoke and drugs. I sent out a maintenance request to…read morechange out our air filters Ended up spending hundreds of dollars on air purifiers to help with the smell. When we moved in, the toilets were acting strange. Maintenance came and "fixed" it. It wasn't even a week later I wake up to my husband yelling "Oh No!!" The master toilet wasn't flushing and about to overflow. Filled out a request and they came within an hour to fix the problem. The next morning i had used the guest bathroom. That toilet broke. But it was too late the toilet had flooded with urine/feces inside it. All over the floors onto the carpet. I called office trying to get an emergency number for maintenance. Someone answered at the office and told me that this wasn't an emergency. Not sure what they consider an emergency, a toilet that literally just had urine/feces overflow all over the bathroom and carpet is an emergency. I was pretty clear with the woman on the phone I wasn't impressed with her definition of emergency. Within minutes maintenance called me to see what was happening and maintenance man came like a bat out of hell to fix it. He brought a humidifier for the bathroom and a fan for the carpet. He cleaned up the mess and fixed the toilet. I wrote a complaint to the office that this place is falling apart and we just moved in. They called me to try and calm the issues down.... The office told me to get a plunger and just plunge when I go to bathroom now. LOL. So looks like I poop, plunge, then flush now. Might as well just drive down the street to Wawas for a working toilet. They said they'd send their carpet cleaning company to clean the carpets.... The company never came. But they didn't have a problem charging me $1,358 for new carpets that they never had cleaned in the first place!!! Put work order in for the dishwasher, and they "fixed" that. A week after the dishwasher has a clean cycle there is black mold all over my clean dishes and on the inside of the dishwasher. Obviously that's not healthy for me or my babies. So I did a maintenance request. They came to "fix" it again. Didn't work. Went to management and they very unprofessionally told me it was a me issue and I wasn't cleaning my dishes. Sent the pictures showing it wasn't a me issue. That it was in fact mold in my dishwasher. And within an hour they had a new dishwasher for me. Again, management being very unprofessional. I ended up buying new dishes for the kids because there is black mold in the dishes that won't come out. Another thing, the place is mostly carpeted. Soo feeding kids on carpet is a fresh nightmare. Sorry to my neighbors for vacuuming a minimum of 3x a day. On close out they charged us $1,358 replace carpet. The carpet is not $1,358 carpet. I could go to the dump and find better carpet than the "new" carpet they put down. The carpet wasn't new when we moved in. There were some stains on our "new" carpet. The pool sat for the entire month of September turning into the most disgusting sludge of bacteria. I had found out some horrible personal things right before my husband dropped me off at the apartment to clean it since we moved out. I had forgot my phone. I really needed some help and support from my husband. So I walked to the office to call him. He never answers unknown numbers and doesn't have voicemail set up. So I asked if they could send my husband a text. The response was, "I don't feel comfortable doing that." They have ZERO compassion or empathy!!! Zero. I wrote his number on a sticky note and in tears just said please if you change your mind, please just send the text for me. Honestly was having the worst day of my life, and the lady at the desk wasn't comfortable to help. I don't recommend this place at all! Zero empathy or compassion! This place is the actual worst and so is the management. The maintenance dudes are chill. They do their job professionally. But working with office, management or whoever sits at the desks. They are very unprofessional and just rude.

An honest review of this place can't be any higher than 3 stars. Here we go…read more.. Management:Extremely wonderful, extremely helpful. They were amazing from the moment I walked in looking for an apartment. Extremely quick with any kind of communication. I have absolutely nothing bad to say about management and the people who work in the leasing office. Apartment: I actually really like my apartment. It's a perfect size for my dog and I. The kitchen is a bit basic but the rent is also cheap so it's a get what you pay for kind of deal. However, there are so many bugs. Bugs I've never even seen in my life before end up in my apartment. They show up in my room, bathroom, kitchen, living room. I'm constantly killing all kinds of spiders, lady bugs, crickets, beetles, flies...and I never open my patio door because even more bugs. I'm a dog owner. I clean up after my dog. The rest of the residents however do not. Dog poop all over the place. I don't even walk my dog in this community because it's so gross. My neighbors are extremely loud and leave trash out all over the place outside...which means, you guessed it! More bugs! And a resident left a note on my car saying I parked too close to the sidewalk. Sorry my truck is huge but please don't touch my car. Living here has just been very stressful. I can't say I won't be looking elsewhere to live when my lease is up.

Brian Van Hoven helped us find a perfect house for our family! We relocated from another state & he…read morehelped make our transition easier. Would definitely recommend Brian & would use him again in the future!

I feel like they are probably the worse property managers in the area. I feel like they are nearly…read moreimpossible to get ahold of. I believe the workers they have do work and repairs aren't licensed and insured. Property manager doesnt confirm work is done correctly. Would never recommend working with them.

I have been working with Nick for over a year now and I couldn't be more happy. When I knew I…read morewanted to go with a management company I did contact several different companies, but as soon as I met with nick I knew that I did not have to look any further. Nick is very nice, professional and always available when needed. He has done a wonderful job keeping an eye on my rental property and is always there for me and my renters. If you need a management company, of course do your research, but I am sure you will not find another company that is as easy to work with, professional and trusting to leave your rental property in their hands. I am happy I made the choice to work with nick this past year and look forward to the years to come.

Nicole helped me purchase my home in the Northern Virginia area. She was very patient as I had a…read morevery restrictive area as well as my desire for a turn key property. She sent me weekly lists of available properties as well as set up many viewings, during a 4 month period. She knew I had found MY HOME before I knew. When I asked her could we revisit the property for a 2nd time she just smiled and said "of course". I've gone through the home buying process a few times being prior military and she was by far my most pleasant realtor interaction. When it's all said and done and my time comes to an end in VA, I will definitely be calling on Nicole for her expertise in the selling process.

With the pandemic increased in number as a person working from home, it could get depressing. I…read morehave mentioned to Nicole we wanted to get out of Woodbridge when my parents moved into our 3000sqf home with no entrance through basement. With all the quarantine happening, there was a lot of arguing happens a lot between the 4 of us. We decided that we wanted to move in a place that is bigger so we all could have our own space. My top 3 requirements for Nicole was laundry upstairs, tons of kitchen cabinets and a pool; as for my husband he wanted at least 2 car garage, no hoa, 1acre+; as for my parents, 2 bedroom in the basement, kitchen space and a full bathroom. That is a lot of requirements from 4 people but that didn't phase her. She found us a gorgeous home with everything listed above & then some. Nicole has worked above and beyond to get us in this house and we could not be happier. Her laugh is contagious and she made house hunting so much more fun. She is very professional throughout the entire process, she's a good listener even small details that mentioned she has take notes. She has us in the new house and out of the old one and sold in approximately 1 month. This woman is phenomenal, I tell you! Every little thing that needed to be done to have our old home she took care of. Even months after moving in, she still help us out with any problem or questions regarding our new home. I can't thank her enough that she is now putting us on a 3+ acres estate with no HOA and a gigantic pool. Five stars time a million!!!!!

Chris and his team are awesome! Very efficient, very knowledgeable, and they think like investors…read morewhich I love. Chris has helped me purchase and sell homes in the Fredericksburg, VA area, but he also helped me look around Richmond, VA for investment properties. He was always on time and had great behind-the-scenes information on the investment. I've leaned on him for real estate and financial advice several times. If you're moving to the area and you need local expertise with genuinely deep business knowledge, Chris and his team are the way to go!

Working with Chris was one of the best decisions we made throughout our entire home search process…read more From day one, he carried himself with the utmost professionalism .... never pushy, never rushed ...always making us feel like our goals were his top priority. We originally came to Chris looking for land, and he proved immediately that he truly knows the Fredericksburg area and surrounding region inside and out. His depth of knowledge gave us real confidence that we were in the right hands. What happened next was something we didn't expect: on a whim, we decided to take a look at a few resales just to see what was out there .... and we found our next home. Without missing a beat, Chris pivoted seamlessly and guided us all the way to closing. That kind of flexibility and attentiveness to what his clients actually need is rare. Throughout the entire process, which spanned a few months, Chris was consistently responsive, resourceful, and creative. When challenges came up, he found solutions by thinking outside the box rather than hitting a wall. And through it all, it was genuinely painless. If you're looking for an agent who is knowledgeable, patient, and truly invested in your best interest, look no further. We cannot recommend Chris highly enough!