Extremely unprofessional and apathetic. I was a victim of domestic violence and was hospitalized for 8 days. A social worker emailed my property manager and explained that I could not leave until I was discharged. The PM responded by saying I was possibly breaking lease terms by "abandoning" the property, as well as my pets, who had automatic food, water and litter while I was gone. Meanwhile my co-leaser was gone for 6 weeks and hasn't been getting the same treatment, despite being the perpetrator of the domestic violence. When I left the hospital, officers showed up to my rental and claimed they were called by the PM to check for abandonment. I emailed my PM the same day and explained I was home and discharged, and emailed them all the documents the police had given me about the incident. I wasn't home for more than 10 minutes before the police arrived. I then asked the next day if I can apply to live in a different property within the company, and the PM said I did not send the documents related to the incident, even though they were attached to an email chain they were initially responding to. I tried calling, leaving voicemails, and emailing while I was in the hospital and never received a response, but the PM had the audacity to ignore my correspondence and call law enforcement. The PM also claimed I was breaking a lease contract twice (the first time was because I moved for a job, the second time would be because I was subjected to domestic violence and wanted to leave the house where I was victimized) and implied I wouldn't qualify for a new lease, despite never missing a payment and maintaining the property on my own income while my co-tenant left and hasn't held up their end of the lease. Don't rent from this company. I'd give zero stars if I can. read more

Do not take care of the apartments before you move into them will charge you for paint that doesn't need to be replaced and say it's dirty and charge you way too much for that. Do not stay with these people. They are thieves. Only reason I gave two stars was so more people would see it. read more

MacDoc Property Management - Stole 75% of my deposit - Property Management Near Me - Fredericksburg, Virginia

Worst "management" company we have EVER dealt with! It seems like their belief is that tenants have ZERO rights, and the landlord is ALWAYS right. I would highly advise renters to look elsewhere and avoid these folks all together! RENTER BEWARE!!! read more

If you see a for rent by Mac Doc pop up in your neighborhood, prepare for hell. I own a home in a private community and a house two doors down is a Mac Doc rental property. The first family to move into that house since Mac Doc began managing it was busted for manufacturing drugs and possession of promethazine. The house sat empty for about three months and another group of families moved in. There are 12 people, including six kids living in that house now with countless cats and a dog in the backyard that barks nonstop. It's a 3 bedroom townhome. Our HOA has reported this to Mac Doc they have done nothing because they do not care. They are literal slumlords. These are 400-500k townhomes and we have to deal with police constantly being called to this home because their kids are hanging out of the window or the dog has been barking for 4 hours straight. These are all actual events, not exaggerations. Mac Doc is a terribly irresponsible company and as long as they get paid, they do not care about the property, tenants, or the home owners in the neighborhood, read more

Horrible. Moved into the most Horrible conditions out of necessity. Spent countless hours cleaning, inside & outside. Left the place impeccable, was rented in less than 10days...They still kept all my nearly $3k in security deposit. $400 charge to replace a light bulb, and clear a drain they "said" was clogged. You decide. Beware...if you want to be valued and live in a NON- slumlord property...go elsewhere. Otherwise get LegalShield...your going to need a lawyer. read more

DO NOT RENT FROM THIS PROPERTY MANAGEMENT. An Absolute trash company! We rented through them for 2 years and had floors that were in much need of repair that they were aware of & the back siding of our house was hanging off because of wind damage & it was never fixed! Instead of fixing the flooring or the siding, they upped our rent every time we renewed our lease. When our recent lease was over we did a deep clean & repaired or fixed anything that was on the move out check-list they sent us. We were charged with false charges, such as a "clogged sink" (The sink was never clogged) & cleaning that I KNOW I did personally myself that they said was in need of cleaning still & miscellaneous things outside of our house that were on our neighbors property that WERE NOT ours they charged us to be removed. Its robbery. You will NOT be able to ever get your security deposit back fully with this company. Also it's been almost two months now since we moved out & still haven't gotten any security deposit back. This is illegal in the state of VA! Also its very rare to get them on the phone, I left 3 voicemails in a span of a week to different people in their office & never once got a call back or email. PLEASE BEWARE!! read more

I am leaving reviews on any social media page I can find about them. I knew they were going to be bad when after onky a few months if living in the rental they tried to tell me we had to pay for gutter cleaning when we had 4 foot tall tree growing out of the gutter. We finally got our move out inspection & they are trying to charge us $1315, some for things we had professional cleaned! I have videos of every room & I will be talking to BBB on Monday. They are seriously the worst!! read more

My husband and I relocated back to VA from NV and came across MacDoc Rentals. We reached out by phone on 10/26 and 10/27 to inquire about their application process which was included on their website to verify that we met the requirements before applying and before paying over $120 for the application fee. He was very specific on the questions we asked them because we are currently waiting for our CH 13 to discharge and did not want to waste our time and then get denied. They advised that they did work with folks in a CH 13 and who were discharged, so we applied. Not less than 24 hours later, we got a notification that we were denied. The same reasons we asked them over the phone were listed for the denial. We also met the income requirements and attached all documents necessary to prove this and they did not even take the time to review it. They claimed we did not have enough rental history but we clearly stated we were living with family having moved back from NV but also listed our previous address in Vegas to verify the 3 years we lived at our last residence. They overlooked all documents and info and denied us without any clear reasons. They not only lied to get us to apply and pay over $120 but they now acted as if they did not care that we asked them these same questions before applying. As if it's now our fault that their team was not honest. Please be careful with these guys. We are a family of 6 and for them to waste our time in this way is unacceptable. Will also be filing a BBB to look into their overall application process to confirm there is no discrimation involved.They have no one of color on their team. BE VERY CAREFUL WITH THIS COMPANY. read more

If I could select 0 stars, I would. Please never become a tenant of MacDoc. They allowed me to move into a home without Hot water and the home had fleas. I terminated my lease early, but they still summoned me to court because of addendum documents signed. It's really easy to get in, but very hard to get out. Please do yourself and your family a favor and keep looking and never look back. read more

I believe this place shouldn't get any rates. From the time we filled our application out it had been a mess. We were assigned to a lead to help us with the process and that person never returned our calls or email unless I called the office manager about the lack of communication. The only form of communication they wanted was emails. Which they never answer and everytime I did get a response they tell me something else about my application or no nothing at all. Which if they would have responded and communicated with us about it what they were waiting on we would have helped on our end. When I said I would report there lack of customer service they than tried to expedite my application.. but again still never let me know any about why it's been 8 days since an answer was given.. on the 9th day I called because we needed to know the results of our application and now out of 60 something days it's been on the market no one has taken it off just to tell us... the home has been rented. Ridiculous! Do not .. I repeat do not try to apply with these people... read more

Where to begin. After moving into our rental and spending nearly a week deep cleaning, scrubbing walls and sanitizing everything (because it was nasty) things were okay for the first few weeks. Shortly after we began to really notice a gross dirty dog smell in the carpet and bug issues because the house is in the woods. Long story short- We ended up purchasing a home and gave our notice to vacate, deep cleaned the house yet again (it was immaculate when we left) also had ALL carpets professionally cleaned/deodorized which cost nearly $400, professionally landscaped and trimmed and made sure everything was in BETTER condition than when we moved in and MacDoc managed to only return half of our security deposit. I would avoid renting and or using them as an agent for buying or selling due to lack of competency on their end. Disclaimer: we did "break" our lease because of our home purchase, but we made sure to give proper notice and do our due diligence to try and find renters too. I'd also like to add that it is near impossible to reach someone via phone call in the office which is very frustrating. And they like to text clients as their preferred method of communication which is super annoying and unprofessional. read more

DO NOT RENT FROM MacDoc unless you want to be treated like less than human. They make up their own rules as they go & IF they do any upgrades, they will not get the permits unless the tenant demands. They just completed over $30k of renovations 1 street over, got NO permits and then lied to Building Code and said they did no Reno's. It's pretty ballsy to put right lie as I watched the renovations while being done. They will be caught one day. The head honcho & her brother will have lots of explaining to do when their time here is done. Karma is real. I am amazed they get away with all this. They will keep 100% of your security deposit too--unless you take them to court. I'm happy I have 100's of pictures & have compiled a list of everything that's transpired in my almost 4 year stay & am sending everything to the homeowners home as I am 100% certain the owner has no clue (But she will!) Save yourself the headache--DO NOT RENT FROM ARROGANT SLUM LORDS. Homeowners--they DO NOT look out for your property so don't pay them to steal from you too! (FYI- at least 1 Star needs to be selected or the review won't post...They have not earned even one star. smh read more

I have used this Company for over 3 years. They have been great and never a problem. We have been so satisfied that my wife and I turned another rental property over to them. Always there for us. Miller and Joyce Arritt read more

Wow, I would not have thought it was possible to have an overall rating of one star but it looks like I have found the business that is capable of dropping to a new low regarding customer experience. I say customer experience and won't get into all of the potential legal violations that it looks like this company is engaged in because those issues will take care of themselves eventually with enough complaints filed to the appropriate sources. You need not look any further than the posted negative reviews both here and elsewhere to see that they aren't operating in a fair and consistent manner. The information disclosed publicly about applicants in response to consumer complaints alone is at the very least an unethical business practice. I will sum it up with this. This company believes that they are the biggest and the best in the area and that all of us common folk have no other option than to put up with their arrogant, unprofessional and unethical behavior. In the age of social media fortunately this is no longer the case, slowly but surely companies are exposed for their treatment of consumers and eventually these businesses are forced to change or people recognize that they are not worthy of continued patronage. In the end better businesses will emerge that understand the importance of treating people fairly and that also understand that the customer is what is most important to their business. As sincerely as I can state this.......there are many other alternative businesses out there providing the same services, please use any of them and chances are you will be treated better than here and still have your dignity at the end of the day. read more

Worst property management company I've ever had to deal with. When we did our walk through inspection we were told everything will be fixed/ cleaned before we moved in. When we moved in the house smelled like it's been smoked in for the past 20 years and had cigarettes burns everywhere, they didn't care about any of that and we were stuck cleaning walls to try and get rid of the smell. After we move out they charged us 686 dollars to paint the house (which is normal wear and tear for living in a home for 2 years) and we left it better than it was when we originally moved in. Oh and if you try to reach their office all their mailboxes are full and you can't reach anyone. They are a bunch of thieves stay away from this company. read more

TERRIBLE TERRIBLE TERRIBLE!! If you're in the market for a rental, and it says "Listed by Macdoc" just keep scrolling, honey. We have been suffering with these slumlords since the day we moved in. March 2023, yall..we have had TERMITES, MICE, ANTS, ROOF REPLACEMENT from leaks, among SO so much more in this short amount of time (just a few months) we have a child almost 2 and I am pregnant, so of course we asked to switch to a different unit after all these issues or to just get out of the lease with out penalty but they say no. We were basically rented a shack with lipstick. At first glance it looked nice, but the floors have holes in them and are bent up and down. There are holes where the floors meet the walls, allowing all rodents and insects to get in. The cabinetry is lined in filth OH AND BEST PART- They put a closet door on our back entrance as an "exterior door" We immediately complained but here we are almost 7 months later, still no remedy. We still have a closet door as our "safe and secure" home entrance. They sent a "vendor" to "fix" the issue, this person was clearly under the influence, did not fix the issue, and rambled lies about ordering the correct door. I informed macdoc, but they don't care, they're all a joke, and here my family sits. In a nasty shack, with no secure door, and we have begged and pleaded with them to get out of this lease due to the poor conditions, again they don't care. Be safe, and STAY AWAY. *Updated to add: August 21 2023 - Door is being installed. read more

Very unprofessional staff giving false hopes to applicants saying that if they have everything done they will approve your application.

We are currently in the process of submitting complaints against one of their realtors for deceptive practices. These folks just want to collect your application fee and not follow through. Very disappointed in their work or lack there of. read more

I am extremely unhappy with this company and will no longer use them. Moved out on Dec 20. I was sent an invoice on Feb 19 for damages. I paid this immediately. Then on Feb 23 I get another invoice for $650 for a door that was damaged during a break in. The perpetrators were caught and are awaiting trial. I reluctantly agreed to pay for the door as I did not want to cause trouble. The maintenance man who installed the door told me the cost was $350. Then I get an invoice for $650. When I tried to discuss it, they told me it was my responsibility. Period! read more

DON'T DO IT! Do not do business with these people. There were several occasions when I needed maintenance services for the hot water pump, and plumbing issues. They would never get it right the first time, second time nor the third time. They would send contractors out who would tell you anything but never fixed the problem. But they would be quick to take you to court for late rental payment. I was a resident for 4 years at a property and paid my rent every month ON TIME. I was late for 1 month and notified them of the reason why and they quickly ran to the courts to fill out papers for possession of property. They charged about $150 for late fees and $5 for everyday after that if not paid plus administrative fees. Clearly these people didn't care that my rental history was stop notch until that ONE month. I showed up for court and I know they didn't expect me be there. Fast forward 6 months later "The move out". I made sure that the house/appliances was cleaned the day of my move because I needed my money back. I received an email from them charging me $3500.00!! And they kept my deposit. I was like "oh hell nah!". Needless to say, I had all my proof, photos AND video. But I couldn't use the video at court because it was on my cellphone. However, I wanted my money back, presented my evidence and beat their bogus charges. One again, don't do it, do not pass go and do not collect $200 *monopoly*. BBB here I come. read more

I recently rented through MacDoc. Horrendous service, no regard for their tenants whatsoever, and very shady business practices. I had to move out early due to termite damage that was causing the floor in the kitchen and bathroom to collapse. Under these circumstances, I was told if I moved out by a certain date I would get 1/2 months rent back. When the time came and I moved out I was told I wasn't getting it back due to lack of sufficient notice of move out date. My floor was collapsing and they knew I was moving out as soon as possible, how is that not sufficient notice? Then security deposit. I got less than half back because of multiple charges which are not my responsibility. Certain things that I noted during the 6-month inspection that I was charged for. On top of that being told I did not sufficiently clean the kitchen and bathroom which one of their contractors told me was going to be torn up to fix the termite damage. Why clean the floors when they are going to be ripped up??? And now they have rented the property without any repairs being done! And after submitting a dispute form for the security deposit I was told, too bad so sad we aren't refunding anything. I am furious about the treatment I have received with this company and I would highly recommend that every steer very clear of them and their very, very, very poor service. If I could rate this less than 1 star, I would. read more

I have been on both sides of the coin with MacDoc, as a renter and as a home owner renting out a property. I am EXTREMELY pleased with the service on both sides!! OUTSTANDING! I would recommend them to anyone interested in either service! read more

Very disappointed with this company. I paid my rent on the 5th ( you have from the first of month until the 5th to pay your rent). I paid my rent after work which was about 6:30pm. They charged me a late charge for not having my rent paid before their office closed for the day. First time I ever heard of this, since there were other months that my rent was paid on the weekend when they were not open. Just very frustrating that you try to do your best and pay your rent on time AND do a great job taking care of their property and they do this to you!!! I won't be renewing my lease. Let them rent their property out to people that don't take care of it and don't pay their rent........ That's what they deserve!!!! read more

Hi I usually don't need to share my input on companies, but this by far was the worst customer service I have every received. I will give you a short back story. We purchased a house that had tenets renting. We offered them money to vacate so that we could move in. They were originally pretty angry about having to move when their lease was up again. However about a month after our offer they asked Mac Doc to see if we would still be willing to offer the deal. We were never informed of this. It went on like this for months until about November when the tenet reached out to the old property management company, who contacted our Realtor who then called us. I called the tenet who explained to me that he had been trying to reach us for months. He kept hitting a brick wall. This person it seems to me did not want to lose the contract therefor withholding something that could have gotten us into our house that much quicker. My problem is all the money we lost during this process. We had just sold our house, and needed somewhere to stay. Had to rent an apartment with 2 dogs and a 4 year old. Which means we had to break the lease early, This was over 3000 dollars when all is said and done. Moving. We did the first move into the apartment and to the storage unit ourselves. 300 for the truck and 200 a month for the storage unit. 1000 for the storage unit. Also having to pay 160 a month to mac doc for what they were making by having our contract. So after that money gets taken out of the rent we still owed 205 dollars on our mortgage. They never did a move in inspection. It never felt like we were being communicated with. We also ended up doing the move out inspection ourselves. We made it very clear our intent was to get the renters out and to get into the house as soon as possible. We were never even told that the renters were looking for another property. My thought is if Mac Doc relayed this information to us we would have realized we were being played. Overall, worst ppl ever to work with. By the time the end came I gave up trying to communicate with Mac Doc and talked straight to the tenets. The whole situation sucked! read more

We have had a horrific experience with this company. There is a reason they have a BBB rating of F. Read the BBB complaints and Google reviews. I wish we had done so before renting. Mac Doc should be avoided at all costs. There are many other great property management companies in the Fredericksburg and Stafford area. read more

To call this place "slum lords" would be a compliment. Their rentals are dirty with foul smells. We actually found feces on the door of the bathroom. Home came with a washer and dryer but when the dryer broke we were told "its as is so if you want it fixed you need to pay for it". Also, approached about getting a dog and was told $400.00 in non-refundable per pet, pet fee, 350.00 per pet, pet deposit and monthly pet rent, per pet of $35.00. I totally understand pet DEPOSITS but PET FEE that you DON"T get back? What a total RIP OFF. Nothing more than additional rent for the landlord or even worse for the management company. Stay away from them. You CAN find rentals without the rip off fees. Just look for them. HIGHLY recommend if you have no option but to rent from them you get detailed photos of the interior. Only way to protect yourself if they accuse you of damage, which they will. Recommendation for MACDOC: Require refundable deposits ONLY. Require renters insurance that names MACDOC as a interested party (most renters policies will cover pet damage). No need to rip people off. read more

They are the worst management company to rent a property from. They are thiefs and their property managers are unaccountable, unprofessional, and liars. When you are paid up until your written vacating date and they illegally change the locks and deny you access to the property you have paid for that is considered illegal eviction. This is all regardless of having everything in writing. Everyone at this company seems to have amnesia. I gave them notice that I was vacating the residence July 31st 2016 and that they could start advertising the property to be available then. On July 8th Ariane Clark, one of their listing agents walked the house with me and I discussed letting the new tenants know the option of buying my washer and dryer and that I had intended to move most of my stuff and have it cleaned up for them to show. On July 13th I had an extra set of keys made and dropped them off at their night dropbox and let Ms. Clark know in writing that I was dropping off the keys so that they could show the property whenever they needed. In 40.5 hours she contacted me asking if I had left behind my washer and dryer and that she had the inspection report on her desk. My lease requires that I be notified within 72 hours of the move out inspection so that I could be present but that did not happen. They went ahead and started their work and denied me the opportunity to fix my own nail holes, etc. The director, Marie Jessup, then called me unapologetically stating that I turned over possesion because I dropped off keys even though I stated in writing that I was dropping them off as a conveniance so they could show the property. The maintenance coordinator, Ken Grogan, apparently is a thief himself or employs thieves. I had vacuum cleaners and other belongings stored at the residence and the director informed me that the vacuum cleaners were not there. The director does not care that they screwed up. She tries to bully people that may not be fully aware of their rights as renters. read more

this company is a bunch of crooks.it is set up to steal your security deposit.no matter how you do it,they will find unnecessary ways to keep your deposit.you can't sue them in va because they're just the management co.so judge dismissed case against them even through i got plenty of evidence.they say you must sue the landlord which they wont give owner info to send the summons to appear in court.so with no address they shield the owner of liabilties and hide behind privacy concern.under no circumstances should you rent from these people.i gave 2090$ to move in as is condition and then they showed picture prior to me moving in to justify spending money on repainting.i can prove the house was terrible when i moved through pictures of house day of move in but since i must sue landlord and not them .and the fact that they won't provide landlord info.im at disadvantage but i will find landlord info somehow to serve him and get them in court. again this is a set up business properties are mostly run down and they charge you 10% of rent 1st day you late and 5$ a day which add up quickly.the worst staff always a reason to charge you money..........again on my kids i wouldnt send my worst enemy to this people read more

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Racist group of individuals. Will take your app fee of $40, approve you, then tell you the property is not available(Confirms the review from the individual that states they just want to collect your $40). The day I applied for a property it was listed and was active/vacant for over 95 days. Currently a homeowner, but relocating to be closer to work until I find a home to purchase here in area. Excellent credit and a high income earner. My realtor even confirmed the listing date. Magically after I gave them my security deposit the property becomes unavailable. This happen because after I went into the office they were able to see my race. (Confirms the review from the previous employee here on Google that they cherry pick) As of today the so called not available property is being advertised on their website as Available Now!!! I have sent a complaint to the BBB (Which they already have an F rating), DPOR (Department of Professional & Occupational regulation) , Va Attorney Gen Office, and I have talked to an attorney to file a discrimination lawsuit based on Va Fair Housing laws. Do yourself a favor and believe the negative reviews. I didnt notice them until after they pulled this scam on myself. Even my realtor was lost for words. DO NOT DO BUSINESS with these CROOKS. Do your RESEARCH!!! Yelp, Google, BBB, u name it. Terrible ratings. They will have their day in court. These sort of unethical business practices for sure wont last long. read more