I had to store a bunch of boxed items for a while, and this facility was less than 10 minutes from…read moremy house. I ended up getting a 6' X 10' climate controlled space. The indoor part of the facility used to be a supermarket or department store, so it is quite large. The whole place is clean, well lit, and the air conditioning is better than I expected. Nicely cool in the summer, and comfortably warm in the winter. My unit was on the end, right near the curbside door, but I noticed looking down the aisles that they are very wide, if you wanted to access your unit while the tenant across did the same, there would be no problem. The roll-up door worked smoothly, and the built-in lock eliminates having to buy or supply a padlock. There are always plenty of flatbed carts available. Not 24 hour access, but you can get in 7:30 am to 10 pm every day, holidays included. Office staff very friendly and helpful, and the managers live onsite. Even when the office was closed, a few times when I went to my unit, I saw one of the managers, so they don't close up the office and disappear. Although I didn't have a need for it, I noticed they have plenty of room for outside storage (like vehicles & equipment) and again, it is clean and well organized. If I ever need storage again, I will definitely return here.

Jessica was super helpful and efficient. By far the easiest storage rental process here. Thanks…read moreJessica!

The prices here slowly climb every month, and you can never get ahold of anyone in the management…read moreoffice. The restroom is NASTY, like feces smeared into the floor nasty, and never has any toilet paper in it. Peoples' junk is regularly thrown in the driveways. If you're more than a few days late to pay, they threaten to sell all your belongings. I suggest finding somewhere nicer and just paying whatever the upcharge is, because after a few months, that's what you'll be paying here anyways.

This was our 3rd time in 5 years to use AMS Moving. Four gentlemen moved a lot,…read moredisassemble/reassembled, wrapped/unwrapped, took trash with them.

I would not recommend anyone to use this company. They moved very slow and I had to instruct them…read morehow to pack the truck we provided and had to strap it in myself. Also by the end it was roughly 300$ more than what I was quoted for and I helped move stuff because they were moving slow. It came out to roughly $700 to move one room.

I rented a unit less than 3 months ago. - I get a card in…read morethe mail for a $67.00 increase per month. I called the office and the woman at the desk said she would call me back after speaking with the district manager. (Never got a call back) If I had known the price would jump $67.00 in less than 3 months I would have rented someplace else. Warning - rent at Extra Space Storage or Public Storage.

Hello...Yesterday i had a very wonderful and a very professional experience and time with Ms.Lasey…read moreand the gm Mr. Nathan at the smart stop self storage!... new bern avenue in raleigh... Ms.Lasey was very informative about how, as a customer you can get the best deal and best experience with smart self storage!...She is very caring knowing and has A definitely perfect customer service satisfaction!!... Thank you once again for the wonderful experience!....​

This company increases rates with no justification. After just 4 months our unit price was…read moredoubled. I notice multiple class action lawsuits - one in 2019 for bate and switch that they lost. Today their Black Friday sale is showing 50% off - which will not last if you sign up with them. The unit we used was off Sunset in Raleigh. I expect this bate and switch activity is a company strategy however.

If Brandon at Extra Space Storage isn't Employee of the Year, then I demand a recount. Seriously,…read morethis guy is the Storage Whisperer. If you're debating between storage places, just stop right now and choose this one. Brandon is worth it. Five stars, but only because Yelp won't let me give six.

I received great service on 8/1. The lady was kind and very knowledgeable! She made my experience…read moreeasy.

Wasnt even here a full year before rent went up not once but twice and a month before my year mark…read morei found out my rent would increase again. 190% mark up in less than a year. A scam if ive ever seen one

Brandon is the manager here and he is top notch. He went out of his way to make sure I was…read moresatisfied. The facility is clean with true climate control. I also like the covered entry.

It's now been a year that I called Life Storage (now renamed to Extra Space Storage) and spoke with…read moreBrandon about my needs. He's been there for me every step of the way and continues to provide amazing customer service. 11/26/2024 Update: I just moved my stuff out of storage in an effort to finally get rid of most of it. Getting stuff in and out of this facility is a breeze. They have 2 elevators and an actual covered parking garage. Leaving is bittersweet, because I've enjoyed my interactions with Brandon. Brandon is what makes this storage facility special. You can absolutely depend on him. I know I'll be back one day.

This company is now called Trunk Space. Beware! They have increased my rent by 50%. The staff on…read moresite is very helpful and kind however the owners of the company are deceitful and incompetent. It has become impossible to pay online or view my account as the website is useless. You can't view your account or records- this is probably by design so they can gouge customers. I'm having to move AGAIN and incur more costs from that. Avoid this shady company at all costs. I'm so tired of greed

I moved recently. I needed a 10/10 space and literally gave them a day's notice. I got the 1 month…read morefree deal, etc. The space was perfect for my needs. I stored an entire living room and bedroom with lots of bags and still had room to spare. Their location is easy to see from the road. After you've secured your space, you back up the truck to the glass doors and start unloading. Heads up tho...the interior is kind of a maze. You'll need to get used to the puzzle quickly or your head will explode. You'll get a code to enter the facility any day/time before 10pm upon signing the lease. The price quoted around $60 per month. Sounds good on paper, but there's always a catch... First! Gotta buy the custom lock for your space at about $12. Well...okay. Second! Gotta buy insurance from $24 and up per month. Grrrr. Suddenly that nice, free month isn't so free, nor is your $60 per month lease actually $60 per month. Everybody wants to scam you or not tell you everything from jump. It's the nature of the moving beast. But, honestly this was one of the better deals I found.