Great experience. I needed this on the fly and for only a month but the location is great,…read moreeveryone I dealt with was great and accommodating. The price was the best I could find. I was not a customer long enough to leave 5 stars and gate access is only from 7 a.m. to 8p.m. I would use them again if I needed storage.

DO NOT SIGN UNTIL YOU READ!!!! Absolutely one of the worst customer service storage experiences…read moreI've ever had. We rented 2 units for a few months while we sold our house and moved. Everything seemed ok at first but then we started having issues. No one would be in the office at opening time. When the phone was answered the gentleman and/or sometimes older sounding lady had no idea what was going on or how to charge a credit card or change payment. We rented the truck and the same frazzled strange man helped us. He would not move the truck out or put it back into the small place where it is parked. He was unsure how to handle the billing. We left with no paperwork and nothing saying a transaction had occurred. When we did our final move out we noticed that water had leaked, I think gushed is a more appropriate term, in the corner of one of the units. In that corner was all the family photos, scrap books, keep sakes, collectible magazines and a box of high quality winter wool socks and some underwear. The frazzled, strange guy who was there said he would take photos, call the manager and let him know and he was sure they would "do something" for us. We left the moldy, mildewed mess in the unit and waited for a call the next day. No phone call. We drove over and spoke to the manager Ralph. He was rude, dismissive and just plain ugly. He refused to even listen, much less help. We had to go into the office several times to speak with him because he would just walk away while yelling. He said he had not been informed about the situation. However, he let slip that he had seen the photos the owner/employee had taken the day before. He not only did all these things but he then takes our code out of the system. We paid for a full month of service. If I want to check to make sure everything is out of the unit, now I can't. So not only did all this happen but he shorted us a day without a refund. So we lost very personal, irreplaceable memories and Ralph could care less. This could be the worst place ever to store your things. Either the unit leaked during one of the heavy July thunderstorms or when Jimmy's Minis cleaned out the gutters in June water got in. We were not asking for anything crazy in recompense. The way we were treated is just ridiculous. We don't want others to go through this. Ralph went from friendly to rabid dog status in a snap. We had wanted to support local business but it looks like the big storage corporations are just more reliable. We won't make the same mistake again and we hope you don't either. And I'm hoping the owners read this as well. The manager told us never to in on Wednesday because the guy who worked that day was incompetent. He was not even allowed a password or access to the computer system. What kind of business is this guy running. And then to talk about an employee like that. Hopefully the family who owns this business will do some house cleaning.

They embellish their square footage on units. A 5x5 was…read morereally 4'3" x 4'10" I brought everything from the house and couldn't fit it in due to it being undersized. Had to take everything home and cancel my unit. They should be honest about the true size.

If I could leave zero stars I would. Elevators are constantly going out, who ever was supposedly on…read moresite today was no where to be found. Called customer service who just wanted to keep connecting me to the phone number where that representative on site was not answering. Finally got a hold of a customer service manager who couldn't do anything to help gain access. She left a message for another manager to reach out in 48 business hours....This is one of serial visists I have made where the elevators have been out of service...take your business elsewhere if you need to have reliable access to your belongs that you are paying to store....

Location is very convenient to Raleigh. The volume of stock for boxes, supplies, locks and mounts…read moreis great. Very friendly and helpful staff. Parking lot provides close and easy access to store front. My favorite U-Haul location!

I rarely write negative reviews, but my experience with the U-Haul location in Garner, North…read moreCarolina, was so frustrating that I feel obligated to warn others. Renting a truck should be one of the simplest parts of moving, yet this location managed to turn it into an unnecessarily stressful ordeal through poor customer service, disorganization, and an attitude that made it seem like helping customers was an inconvenience. The biggest issue was simply trying to schedule a rental. What should have been a straightforward process became a series of unanswered questions, inconsistent information, and unnecessary delays. Communication was either nonexistent or so vague that it left me with no confidence that my reservation was actually being handled correctly. Every interaction felt like I had to chase down basic information instead of receiving proactive assistance. When I did manage to speak with employees, the customer service was disappointing from start to finish. Rather than treating customers with courtesy and professionalism, the staff often came across as indifferent, dismissive, and uninterested in resolving problems. Instead of listening to concerns or offering solutions, the attitude seemed to be, "That's just the way it is." There was little sense of urgency, empathy, or accountability, even though renting moving equipment is often part of an already stressful day. What made the experience even worse was the apparent lack of organization. Scheduling seemed chaotic, and no one appeared to have clear answers about availability or timing. I was left feeling like I couldn't rely on the information I was being given, which is the last thing anyone needs when trying to coordinate a move. A business built around logistics should excel at organization, but this location fell far short of that expectation. Customer service is about more than simply handing someone a set of keys. It's about communicating clearly, treating people with respect, and taking ownership when problems arise. Unfortunately, none of those qualities were evident during my experience. Instead, I encountered excuses, poor communication, and an overall lack of professionalism that reflected poorly on the business. Perhaps the most disappointing part was the attitude displayed throughout the process. Mistakes and scheduling problems can happen anywhere. What separates a good business from a bad one is how those problems are handled. Here, it felt like customer concerns were brushed aside rather than addressed. I never got the impression that anyone genuinely cared whether my experience was positive or negative. Moving is stressful enough without having to fight for basic customer service. I expected reliability, clear communication, and a willingness to help. Instead, I was met with confusion, poor scheduling, and an indifferent attitude that made the entire experience far more difficult than it needed to be. Based on my experience, I cannot recommend the U-Haul location in Garner, North Carolina. There are too many other businesses that understand the importance of treating customers with respect and delivering on their commitments. Until this location significantly improves its customer service, scheduling process, and overall professionalism, I would strongly encourage others to consider alternative moving truck rental options.

I would not have great things to say about the actual storage unit and some of the issues we faced…read more- but manager Suzette Oliado was so wonderful and her customer service can not be overlooked. We moved out of state for 5 years but any time we spoke with her she remembered us and was extremely kind and accommodating. We appreciate her!

STAY AWAY!!! There are far better options for keeping yourself and your belongings "safe." This…read morefacility has serious cleanliness issues--I once found a dead mouse in front of my unit. When I reported it to the office, they assured me it would be taken care of. Two weeks later, it was still there. Security is also a major concern. I have visited multiple times, both during and after office hours, and found the side door unlocked. Homeless individuals frequently enter and exit the building without restriction. My unit was broken into, and I wasn't notified until two days later. The reason? Staff claimed they only noticed during their rounds after the weekend--meaning they had no idea when it actually happened. Their response? "I think you should file a police report and contact your insurance company." You think? Frustrated, I canceled my unit and moved my belongings out well before the next billing cycle. I was repeatedly told I would receive a confirmation of cancellation--yet it never happened. Avoid this place at all costs. If you don't believe me, visit after hours and see for yourself. Terrible security, terrible customer service, and a terrible place to store your valuables.

I stored items there for some time. Highly recommend this location as well as Michael and the team…read more I would still be using this location if I was still in the area.

The staff at this facility were incredibly helpful! As soon as I booked the unit, they called and…read morechecked to see if I had questions or concerns! I only needed the storage for about a month as I was moving, and they were helping to save me money and time at every step! Any time I walked into the office they had a smile on their face and were happy to help and answer any questions I had! They also have a truck to rent to help move stuff into the storage unit that was a way better price than any other truck rental company. I had a wonderful experience here, and definitely recommend. I had a first floor, interior 5x10 unit. It was a clean and well maintained, and a reasonable price.

Same satisfied customer from irongate other review site :). Figured I'd give as much praise as…read morepossible!. Everything was handled professionally and everything was taken care of. I don't have a single complaint and I would hire them again Maybe the booking process could be a bit simpler but with everything online nowadays I am lost in the crowd

Keep a close eye on the time. Their clock may somehow skip a minute or two here and there if you're…read morenot paying attention, so I'd recommend keeping your own tab on the hours. As far as the actual moving goes, yes, they can lift and move your belongings just fine. My issue was with furniture assembly. Before the move, I specifically spoke with them over the phone and explained that some furniture had been disassembled by my movers in Tucson and would need to be assembled at the destination. They said that was fine. Then, during the move, they suddenly threw in the possibility that they wouldn't assemble some of it because they didn't want to take on the liability. That was frustrating. If you've discussed the requirement beforehand and the company has agreed to it, bringing up a new limitation once the move is already underway puts the customer in a difficult position. The whole reason for discussing these things upfront is to avoid exactly that kind of surprise. To their credit, they did ultimately assemble the furniture, so it worked out. But I'd strongly recommend getting confirmation about assembly beforehand--and preferably in writing. And keep your own tab on the time.

This business has promised me a student discount that they did not even have available! Then they…read morehad me sign the contract a few days later promising that they would receive an override approval from upper management. Then they never bothered to call me back to tell me it was not approved so I could know about the failed transaction and could plan accordingly. Instead I found out the day I moved in just because they had put a lock on my storage unit and I had to go into the front office to get it removed... I found out the discount was not approved then... 4 business days after I was assured it would be taken care of. In fact the general manager was responsible to give me the call about the failed transaction and of course bothered to call... I do not support business practices where either lying or cheating customers into contracts is involved. I would advise you to beware of doing business at this CubeSmart location!!!

Gloria is awesome. She went above and beyond for us. I had cut my finger on one of my light bulbs,…read moreshe went back and got a band aid and some water for us. Great place!

Great experience from beginning to end! Dylan kept us updated with the process and was very…read moreresponsive and accommodating to our needs. Great communication throughout the process and came to assist with the move to keep the process flowing smoothly. Movers were very friendly and very good at their job. They didn't skimp on anything! I especially liked how they covered the floors with cloth and used plastic mattress covers to keep our mattresses clean! Furniture looked great after the move and movers were even early to unload the next day. The movers went above and beyond by tightening some legs on a table that were loose before loading it. Highly recommend them for moving! Prices are very reasonable as well.

This move went extremely badly. The truck was too small, furniture was packed without padding,…read morecausing damage to an expensive bed. Company has offered us 10 cents on the dollar for refinishing costs. Would not use them again.