If you are scheduled for a procedure at Premiere Surgery Center, I highly recommend reading this…read morereview. I was scheduled for an outpatient procedure at Premiere Surgery Center in Concord, CA. Although I have undergone several similar procedures with the same doctor, this was my first visit to PSC. I checked Yelp reviews before my procedure and became concerned by what I was reading, particularly the more recent reviews, ranging from about 26 days to a year old. There was enough consistency in the complaints that I felt I needed to address my concerns. I called PSC and asked to speak with an administrator. I was told the administrator was out and there was no one available. I then asked to speak with a charge nurse or floor supervisor. This was around 10:00 a.m. I was told a nurse would call me. By 2:00 p.m., I had not received a call, so I called again and was assured I would receive a call before the end of the day. By 4:45 p.m., I still had not received a call, so I called again. There was some confusion, but I was eventually connected with a nurse. I explained my concerns. She was already aware of the negative Yelp reviews and was extremely professional, personable and reassuring. She shared her history with PSC and my doctor and took the time to address every concern I had -- and then some. That conversation completely changed my anxiety level. She was confident and knowledgeable, and I felt much more comfortable going into my procedure. She also told me the procedure room would be very cold and suggested appropriate clothing. I asked whether completing the patient forms online would save time. She confirmed the forms were current and that completing them in advance would reduce my waiting time. The morning of my procedure, I arrived with my paperwork completed. PSC asks that your driver wait outside, but if you need someone with you for support, they do not object. Upon entering, I was greeted and my initial information was taken. I was directed to the registration/waiting area, which had quite a few people waiting but was comfortable. The reception staff were personable, organized and clear. Because I had completed my forms, this part went quickly, and I was called to the back within about 10 minutes. As I walked into the pre-op area, I immediately noticed that it was clean, organized and comfortable. There were large, puffy, cushioned chairs covered with clean sheets, with individual areas separated by curtains. The chairs were comfortable and much more inviting than I expected. The pre-op area was not large, but it was arranged efficiently. Even as more patients arrived, it never felt chaotic or overwhelming. Privacy was consistently respected, and the bathroom was extremely clean. My nurse, Myra, was very pleasant. She explained the procedure and started my IV quickly and easily, which I particularly appreciated because I am not a fan of IVs! She also respected my request regarding IV placement, which had been documented during my previous telephone conversation. I felt that someone had actually listened to me. About 12 minutes later, RN Chantel took me to the procedure room, only about five minutes past my scheduled time. She was extremely personable, confident and reassuring. As I walked through the facility, I paid attention to my surroundings because of the concerns I had developed from the reviews. What I saw was clean, orderly and well maintained. Yes, some spaces were small and some furniture was aged, but nothing was unacceptable. I saw no reason to be concerned about the size of the rooms. The procedure room was clean and organized, with equipment and supplies arranged in an orderly manner. I felt confident that I was in a professional medical facility. By this point, I was completely at ease. Once I saw my doctor, Dr. Hou, everything remained calm and went smoothly. Afterward, I was taken by wheelchair to recovery, monitored, given water and crackers, and checked several times before being wheeled out to my waiting ride. A special thank you to Myra, Chantel, Aeyzah, Hanna, Christine and, of course, Dr. Hou. I also want to recognize the registration staff, whose names I unfortunately did not get. My experience at Premiere Surgery Center was extremely positive, and I felt secure in the environment. I am not discounting the experiences described in other Yelp reviews. Everyone's experience is personal, and I can only speak to mine. However, I did not see or experience the issues described in the negative reviews I had read. In fact, my experience was quite the opposite. Based on my experience, it is clear PSC takes pride in the service they provide. Everyone I encountered was professional, personable, respectful and attentive. Most importantly, Thank you, Dr. Hou and the entire PSC family, for taking such good care of me.

Another Reviewer compared the waiting room to the DMV and that is accurate: it's crowded, people…read moretalking loudly, one woman was using the speakerphone option on her cellphone (so everyone got to listen in on this persons inane conversation for about five minutes), then she started up conversations with the poor people around her about the stupidest topics which were seemingly picked at random in her hamster-wheel of a mind. At one point, I was (thiiiiis close) to asking her to pleeeeeeaaaase shut the heck up but I was saved by the bell when my name was called. Behind the door in the receiving/prep room it looks and sounds like a Detroit assembly line. Nurses/techs are quickly moving hither, thither and yon at blinding speed, loudly speaking to patients and each another and lowering gurneys, with patients onboard for the ride, with audible "thunks". (They even return sedated patients back into the prep room after their procedure right there in front of God and everybody! I wouldn't have believed it if I hadn't seen it with my own two eyes.) Yes, the prep room has privacy curtains but they're not fully closed so neither your privacy nor dignity are their concern. *Truly, there is nothing even remotely comforting or calming whatsoever about being in the prep room, where efficiency at all costs presumably reigns supreme.* To whit, I saw the physician that would perform my procedure greet a patient, then see them taken to the surgical suite, perform the procedure, return and greet another patient from whom he was removing cancerous polyps in his colon (I know this because as I mentioned before, everyone can hear everything in the prep room), perform the procedure and return to the prep room for me--all within the span of 25-30 minutes! Like I said, efficiency reigns supreme! In the surgical suite I was briefly acknowledged by the doctor performing my endoscopy and no one else. The anesthesiologist walked over, checked my IV line and I asked him if he was using propofol to which he literally grunted in the affirmative, then walked away while a surgical tech unceremoniously placed an oral bite block in my mouth (no explanation, just ruthless efficiency). The anesthesiologist returned, juiced me up with a fresh dose of "Milk of Amnesia" and down I went. I woke up in the prep room after obviously being wheeled back under sedation in front of the other patients-in-waiting, my "privacy" curtain hurriedly "closed" and I was told to get dressed. (For all intents and purposes she might as well have told me to hurry up and clear out.) The physician arrived at my bedside (gurneyside?) and provided me with the paperwork and photos of my procedure, asked if I had any questions, to which I had none because I was still a bit foggy, and promptly beat feet for the next patient. Efficiency at all costs. Seriously, it was a dystopian wonder to behold. I would not have been surprised in the slightest if the shady doctor from the Simpsons walked in and said, "Hiiii, everybody!" Yes, it's like that. One bright note: the nurse who ran my IV, Stephanie, did a superior job! Quick, virtually painless (really just felt like a tiny pinprick on the top of the skin), no bruising and only the smallest dot on my hand afterwards. Give her a raise--she's fantastic!

The worst experience.. the rudest patient coordinator ever…read more. we had A scheduled procedure and had to reschedule a fee times due to illness.. Not that she accused me of rescheduling many times(due to illness) She also told me I should have not gone on Vacation?!!!!(what? Who are you to tell me what todo?!!) They won't refund my deposit, because due to emergency we ended up doing the procedure in a different state while we were away.. without anesthesia.... I informed our doctor as well as the anesthesiology office right away.. which was almost 3 weeks ago.. She ended up calling me few days before scheduled procedure and telling me about that she just got my message.. Anyways it's all money.. I do not recommend this office to anyone.. And they definitely should change their approach on how they talk to their patients...

A doctor from this office was part of a team for oral surgery I had scheduled. They called 2 days…read morebefore the procedure requiring all kinds of medical work ups. This is incredibly bad customer service. I had waited months for this appointment and now will have to reschedule. Won't be using these folks.

Pretty surprised at the atmosphere and the courtesy coming from Fairfield, CA. Coming in, some lady…read moreemployee offered to open the main entrance for me and coming in and going to the target suite was no problem. Walking down the hall there seemed to be no apparent air of strictness though my appearance seemed to have caused a couple individuals to be taken back just a little bit. Checking in was met with mutual understanding, and getting situated on my hospital bed with IV insertion was no real problem and I did appreciate that the IV needle was a real flexible one, unlike the one at North Bay hospital ER in Fairfield where it was a lot more firmly pliable as bending my arm with that hurt a lot. Lady nurse whom I spoke with before my procedure initially came off to me as overobservant and tightly commanding, but in just a short amount of time, that tapered off and I guess the real her came out (maybe it was just a show for the other staff present). Once my procedure had been completed, all my mistakes that I made for preparation were addressed to me in an assertive manner and not overbearingly scolding. All in all, much better psychological atmosphere than North Bay in Fairfield as well as the staff there are more colder and disconnected and seem to say whatever to sort of have you vacate the premises ASAP. Though I did hear some bad things about folk here in Walnut Creek, this was kind of the irony in a good way.

Surgery was delayed 1 1/2 hrs. No one came into my room to tell me that. I was hysterical an they…read moredid not calm me down. They just wheeled me into OR. Terrible experience. Nurses uncaring! Anesthesia doctor Dr Lee also uncaring.

I don't have enough words to express how grateful I am for the care I've received at MSPA, so I'll…read morejust share my story and hope it helps someone else. For a long time, I wasn't feeling like myself -- constant sadness, low energy, painful periods, and so many other symptoms that were affecting my quality of life. My doctor at Kaiser suggested it was depression, but something inside me kept telling me there was more to it. I started doing my own research and learned about Hormone Replacement Therapy (HRT). I didn't know MSPA offered it until they sent me an invitation last October. I made an appointment right away. From the very first visit, the staff made me feel heard and comfortable. They were kind, patient, and took the time to walk me through everything -- what the treatment involved, what to expect, and why it might help. They sent me to Quest Diagnostics for bloodwork to check my hormone levels, and after reviewing the results, we moved forward with the procedure. It was quick -- about 10 minutes -- and the only discomfort was a brief sting from the anesthesia. Within the first month, I noticed a remarkable difference. For the first time in my life, I had my period with NO cramps. I felt happy -- genuinely happy. It's hard to describe, but it's like I finally wanted to live again. Six months in, and there is no going back. This has been a life-changing experience. It turns out it wasn't depression or me "feeling crazy" -- it was my hormones. I would also like to extend my heartfelt gratitude to the incredible staff -- Stacey, Brittany, and Hailey -- as well as the friendly and welcoming team at the front desk. You are all truly appreciated -- every single one of you. From the moment I walked in, you made me feel welcome, cared for, and never rushed. Your warmth and professionalism made a huge difference in my experience, and I am truly grateful for each of you. I can't recommend this team enough.

I have been a patient for many years and had several different procedures. I have referred several…read morefriends to Dr. Mariotti, and they are very happy with the results of their procedures. You can't find a better doctor. The office staff are amazing and from the time you walk in until the time you leave you are made to feel very welcomed and treated like a special guest. ai recommend him highly' Rita D'Angelica

I was happy with the care even though I was switched to a different doctor …read more Then I was asked for a copay every time I went in. I told them I didn't have one. The lady at the desk said go ahead and pay it and we will refund you if it's not needed. My response was to bill me if you find one. Finally I was asked to pay $150 to be seen by their doctors. i said i needed to look into these charges and was told it was beyond the insurance costs and if i didn't pay i wouldn't be seen. not having an extra $150 dollars that day i was on my own. no medicine, no doctor recommendation. just goodbye. i cant believe this is legal. it is certainly immoral to have us pay their admin fees above and beyond what they are already charging. thanks for nothing.

Facet injections in my lower back, Dr Longton has performed them 5 or 6 times and I've had…read moreimmediate relief each time. He and his staff are very professional and I highly recommend them.

I saw Dr. Diane Kwan in June 2025 for a suspected hernia above my belly button. She diagnosed an…read moreumbilical hernia and confirmed it with an ultrasound, which clearly identified the hernia in the exact area where I had pain and a visible bulge. She performed surgery in October 2025, but I received no post-op communication from Dr. Kwan. I had to proactively call with concerns when the bulge remained. At my follow-up, the issue was still present, and a CT scan later confirmed the hernia had not been repaired. Dr. Kwan then admitted she had repaired a different hernia during surgery and missed the one that was originally diagnosed and causing my symptoms. I was never informed before or after surgery that the correct hernia had not been addressed or that a new/different one was present. I only learned this weeks later after raising concerns myself. This experience was extremely concerning and disappointing, both in terms of the surgical error, lack of communication, and now the need for repeat surgery.

Two years post-surgery, I'm continually amazed by the results. My recovery was remarkably smooth--I…read morehealed much faster than expected and avoided the awful symptoms I'd researched online. I successfully lost 100 pounds and have maintained this weight loss. This surgery has been one of the best decisions of my life. Dr. Kwan's exceptional expertise and her team's dedication has completely transformed my life. What sets Dr. Kwan apart is not only her superior surgical skill but also her genuine kindness, rare in today's healthcare. She consistently encourages, especially when I'm overly critical of myself for not meeting my self-assessed goals. The impact extends far beyond physical changes. My quality of life has improved dramatically, and I remain forever grateful to Dr. Kwan and her team for being such a positive part of my health journey. Thank you, Dr. Kwan!

I called Boomerang mid-July on the referral of my orthopedic doctor. After I spent 15 minutes on…read morethe phone for an intake process, I was told that the next available appointment would be November. Seriously?

Stay away, the staff is nice but their system is archaic. Messages to Dr. are done via phone to…read moresomeone who types in the message to your dr. I left two messages this week and No response or accountability or way to track. The third time I call ed to follow up on the first two calls and they told me I needed to come in for a physical appointment , but nobody calls to tell me this? And appointment are over 30 days out. Prescription refills? Forget it, you're talking on the phone to a call center person, n then they put you on hold while they talk to someone while you're on hold. No virtual appointments so if you're severely injured, you still have to come in even for follow ups. Go anywhere else.

Excellent Surgeon! My recovery was the easiest and fasted of…read moreanyone I've heard of and I'm 64. I'm two weeks out from the surgery and really looking forward to the positive health impacts this will have. Surgery is still surgery but wasn't miserable and the modern techniques he uses made it as easy as I think a surgery can be. He's a bouncing energetic guy but a great surgeon. Also, his scheduling Admin, Barb is wonderful. Professional, effective but a kind human

I was born with a deviated septum and have always had nose and sinus issues as a result. I was…read morereferred to Dr. Ford by my primary doctor and I'm so glad she did. I went in for a consult which was quick but the most eye opening one that I've had in my life. I've been trying to solve for this issue for many years as an adult and have always felt like I've gotten the run around. Not Dr. Ford. He did a scope and let me know what was wrong and what my options were. I chose surgery. After the consult, I worked with Barb, who was great help in answering my billing questions and just general questions of what the surgery and recovery would be like. She was just a pleasure to work with. On the day of my surgery, Dr. Ford checked in with me before and explained what would happen and answered my questions. The procedure was quick and efficient and everything went great. 6 days after my surgery, I went to his Walnut Creek office and had the stints removed. Again, another quick appointment and he answered all of my remaining recovery questions. I would highly recommend him for any ENT issues and let everyone know how patient and kind he and his office are.

I have seen Dr Arun Anand 3times so far. The first time I saw him, I did wait quite awhile but once…read morein the room he was extremely focused on my pain. I fell off of a billboard 30 years ago and have suffered neck and back pain the whole time time. My pain doctor had quit seeing patients so I decided to see this doctor who has an office in Benicia where I live. I was skeptical about the reviews but was pleasantly surprised. Dr Anand was thorough and kind. He looked at my MRI for my back and showed me things no one else told me about. He said he would assess my neck pain at another appointment. He refilled my pain medication but less than I had previously. He spent a long time talking to me and I was very pleased with his care. I then had two appointments in his surgery center. I was seen fairly soon after arriving. One injection in my shoulder where he had an X-ray machine looking at where he put the injection. The second time he did a test on my back that was painful, but he did give me a pain shot beforehand. During both procedures he was compassionate and caring and explained thoroughly what was happening. Afterwards he spent time showing me what he saw and explained how he would proceed. All in all I think he talked to me longer than any doctor ever has. I have hope after seeing Dr Anand and think he is a great doctor.

Dr Anand has the most compassionate bedside manner I have ever experienced. He is extremely…read moreintelligent and happy to explain to his patients what is going on and how they can reach their optimum health goals. You are in great hands with Dr Anand.