The waiting room is like the DMV. Many people talking loudly, crowded and busy. Not relaxing or…read moreinviting as you are about to have a surgical procedure. When I was called back I was asked to give a urine sample. I informed the person who asked that I hadn't menstruated for over 7 years but she still insisted. I was shocked and refused. The woman (she didn't tell me her name or position and did not wear a name tag) then took my blood pressure as she asked me questions, did not offer a way to raise my arm ( using a table or holding my arm up). The reading was way off my typical numbers and I asked her to redo the testing. She said "no it's fine," and refused to redo it. The lady then started walking out and didn't give me further directions. I asked if I should put on the medical robe that was left on the table and she said yes. She was curt, rude and not professional. The bathroom and pre- procedure room were dirty and deteriorated. I saw dirt on the ground and on the walls. I was not properly introduced to any of the staff members whose was shocking. None of them wore name tags! I didn't know if I was talking to a nurse, tech, or doctor. When I was brought to the procedure room, nobody even turned around to acknowledge I was in the room, no less say hi or introduce themselves. A man walked up and said "enjoy your nap" and began to put (what I expected to be) a sedative. I have no idea what his position was, again because no name tag or introduction. I asked what he was giving me because he did not tell me. This was appalling. Also, nobody checked my name tag, asked to confirm what procedure I was having, or asked who I was when I came in. Overall, the surgery center was unprofessional, unsanitary, and unacceptable. If you are reading this before having a procedure, I urge you to go somewhere else.

If you are reading this, I highly recommend to you, DO NOT go to this place. I had a procedure…read morehere on Friday 6/20/2025 and I wish I read the reviews ahead of time (and I will own half of that responsibility). The prep room is the dirtiest I have ever seen at a medical facility. One of the medical techs (or nurse) asked me to take off all my clothes and I was asked to sit on an old blue reclining chair that did not appear sterile with only a gown exposed where my rear is exposed to this old reclining chair. I was barefoot on this dirty floor and the medical tech/nurse reluctantly gave me disposable booties I asked for more than once. She then disappeared never to see her again. After waiting in this chair for around 45 minutes, I was then asked by the anesthesiologist to walk to the operating table, which I struggled to get on. Then I was knocked out with the anesthesia. The procedure was complete and I don't remember much other than feeling rushed to my ride to take me home. When I got home, I noticed I had these red bumps all over my forehead and under my eyes. I made a point to clean myself as much as I can. These red bumps got worse over the weekend and by Monday 6/23/2025 I had a 102 degree fever and nasty cough with phlegm. I called my doctor and he prescribed antibiotics. By Tuesday 6/24/2025 I started to feel an itchy/burning sensation all over my nose and lips. I found out that these are cold sores all over my face (something I have not experienced before). I suspect I got these from the recliner or the pillow in the operating room (that appeared reused). I consulted with my primary care doctor and prescribed Acyclovir. The lack of sanitation and lack of competent medical techs/nurses that were too busy gossiping about their other coworkers (yes, I and other patients heard everything in the prep room) will eventually cause someone serious injury (or worse) some day. It is just a matter of time unless this facility get their act together (I have my doubts this will happen based on the other reviews I read). Please, DO NOT go here (Premier Surgery Center in Concord). Do your research, read the other reviews and do your due diligence (something I did not due). I recommend having your surgical procedure at a hospital where they appear to still have some rules in safety and sanitation/sterile environments.

I sent all the required papers to this dr. I did not hear back from them so i called. I was told…read morethe dr declined to take me as a patient without any explanation. I have no idea why since he did not know me from adam

The doctor is really good. the staff makes many mistakes and are incapable of looking back at the…read morehistory and figuring out their errors

I don't have enough words to express how grateful I am for the care I've received at MSPA, so I'll…read morejust share my story and hope it helps someone else. For a long time, I wasn't feeling like myself -- constant sadness, low energy, painful periods, and so many other symptoms that were affecting my quality of life. My doctor at Kaiser suggested it was depression, but something inside me kept telling me there was more to it. I started doing my own research and learned about Hormone Replacement Therapy (HRT). I didn't know MSPA offered it until they sent me an invitation last October. I made an appointment right away. From the very first visit, the staff made me feel heard and comfortable. They were kind, patient, and took the time to walk me through everything -- what the treatment involved, what to expect, and why it might help. They sent me to Quest Diagnostics for bloodwork to check my hormone levels, and after reviewing the results, we moved forward with the procedure. It was quick -- about 10 minutes -- and the only discomfort was a brief sting from the anesthesia. Within the first month, I noticed a remarkable difference. For the first time in my life, I had my period with NO cramps. I felt happy -- genuinely happy. It's hard to describe, but it's like I finally wanted to live again. Six months in, and there is no going back. This has been a life-changing experience. It turns out it wasn't depression or me "feeling crazy" -- it was my hormones. I would also like to extend my heartfelt gratitude to the incredible staff -- Stacey, Brittany, and Hailey -- as well as the friendly and welcoming team at the front desk. You are all truly appreciated -- every single one of you. From the moment I walked in, you made me feel welcome, cared for, and never rushed. Your warmth and professionalism made a huge difference in my experience, and I am truly grateful for each of you. I can't recommend this team enough.

I had my breast revision on february 2026 Im not happy with the new implants my breast are saggy…read morewhen I lay on my Back they flatten complete .they feel out of place.

Pretty surprised at the atmosphere and the courtesy coming from Fairfield, CA. Coming in, some lady…read moreemployee offered to open the main entrance for me and coming in and going to the target suite was no problem. Walking down the hall there seemed to be no apparent air of strictness though my appearance seemed to have caused a couple individuals to be taken back just a little bit. Checking in was met with mutual understanding, and getting situated on my hospital bed with IV insertion was no real problem and I did appreciate that the IV needle was a real flexible one, unlike the one at North Bay hospital ER in Fairfield where it was a lot more firmly pliable as bending my arm with that hurt a lot. Lady nurse whom I spoke with before my procedure initially came off to me as overobservant and tightly commanding, but in just a short amount of time, that tapered off and I guess the real her came out (maybe it was just a show for the other staff present). Once my procedure had been completed, all my mistakes that I made for preparation were addressed to me in an assertive manner and not overbearingly scolding. All in all, much better psychological atmosphere than North Bay in Fairfield as well as the staff there are more colder and disconnected and seem to say whatever to sort of have you vacate the premises ASAP. Though I did hear some bad things about folk here in Walnut Creek, this was kind of the irony in a good way.

The best Surgery Center in the country hands down. Thank you all from checking in to discharge. A +…read moreCenter. Big big shout out to the GI team, especially the nurses and tech. GI Joe was the best tech I would recommend him always. Thank you again Aspen

The worst experience.. the rudest patient coordinator ever…read more. we had A scheduled procedure and had to reschedule a fee times due to illness.. Not that she accused me of rescheduling many times(due to illness) She also told me I should have not gone on Vacation?!!!!(what? Who are you to tell me what todo?!!) They won't refund my deposit, because due to emergency we ended up doing the procedure in a different state while we were away.. without anesthesia.... I informed our doctor as well as the anesthesiology office right away.. which was almost 3 weeks ago.. She ended up calling me few days before scheduled procedure and telling me about that she just got my message.. Anyways it's all money.. I do not recommend this office to anyone.. And they definitely should change their approach on how they talk to their patients...

A doctor from this office was part of a team for oral surgery I had scheduled. They called 2 days…read morebefore the procedure requiring all kinds of medical work ups. This is incredibly bad customer service. I had waited months for this appointment and now will have to reschedule. Won't be using these folks.

I saw Dr. Diane Kwan in June 2025 for a suspected hernia above my belly button. She diagnosed an…read moreumbilical hernia and confirmed it with an ultrasound, which clearly identified the hernia in the exact area where I had pain and a visible bulge. She performed surgery in October 2025, but I received no post-op communication from Dr. Kwan. I had to proactively call with concerns when the bulge remained. At my follow-up, the issue was still present, and a CT scan later confirmed the hernia had not been repaired. Dr. Kwan then admitted she had repaired a different hernia during surgery and missed the one that was originally diagnosed and causing my symptoms. I was never informed before or after surgery that the correct hernia had not been addressed or that a new/different one was present. I only learned this weeks later after raising concerns myself. This experience was extremely concerning and disappointing, both in terms of the surgical error, lack of communication, and now the need for repeat surgery.

Two years post-surgery, I'm continually amazed by the results. My recovery was remarkably smooth--I…read morehealed much faster than expected and avoided the awful symptoms I'd researched online. I successfully lost 100 pounds and have maintained this weight loss. This surgery has been one of the best decisions of my life. Dr. Kwan's exceptional expertise and her team's dedication has completely transformed my life. What sets Dr. Kwan apart is not only her superior surgical skill but also her genuine kindness, rare in today's healthcare. She consistently encourages, especially when I'm overly critical of myself for not meeting my self-assessed goals. The impact extends far beyond physical changes. My quality of life has improved dramatically, and I remain forever grateful to Dr. Kwan and her team for being such a positive part of my health journey. Thank you, Dr. Kwan!

Skeptical at first, I visited their office on a referral from a relative. From the moment I…read morearrived, they treated me like they were here to help. They offered me several treatment options and tried their best to instill a positive outlook. I was treated with respect and optimism. All though not perfect, the treatment has been helpful and rewarding. The treatment cost are kind of high but, you can't put a price on good health. Treated like a friend and with dignity make this a place worth trying out.

I'd give them zero if it was available…read more No doctors on staff the see patients. They prescribe Testosterone without testing my blood (HCT). I went to a urologist and they stated that is malpractice. Do NOT go. Go to a real urology office and they'll follow protocol and will work with insurance. PMM refuses to take insurance because of their malpractice philosophy. BTW. I took the Testosterone to my urologist and it was sent to a real lab. Very bad results for dosage and purity. Foreign particulates in the Test. It's not bottled in a clean room lab environment. Check out their fake labels on the bottles.

We took our 10 year old to have some baby teeth extracted. The consultation made her feel really…read morecomfortable about the appointment. she still had the typical nervousness that very normal the day of the appointment. He let her keep her blanket and stuffed animal for the procedure. After the anesthesia wore off she was feeling back to herself and zero pain the following days. I really appreciate Dr. Han and his staff. My only honest feedback was for them to check their appointments and when a staff member last talked to a patient when it comes to setting and confirming appointments since I had 2 calls that were confusing. It was quickly resolved.

I'm having some issues with my mouth and needed to talk to a specialist. Having done a lot of…read moreresearch on people to talk to, Dr. Han was recommended so I gave it a shot and came here. Not only did I see Dr. Han at my scheduled time (instead of waiting 40 minutes like a lot of other doctors in the area) but he spent a total of 50 minutes with me going over my issues. He recommended another specialist in the building and even walked down with me to go see them. He kept saying "I'm very honest, not trying to be rude..." which I never felt at all - tell people what they need to know, not what they want to hear. I hope I'll be able to use Dr. Han with some of my mouth issues, after spending a little time with him I absolutely trust him.

Best dentist place in pleasant hill! I had a regular check up and cleaning here and had An amazing…read moreexperience. The dental hygienist Kerri is very friendly, kind and extremely thorough with the cleaning. She spends her time (45 mins) to do a cleaning using a combination of ultrasonic tools and hand tools as well. Will definitely be returning here again for my future cleanings! In addition the customer service is very friendly and the place is extremely clean and pleasant to be in.

In the last year I got my first filling here and had a horrible experience. The dentist refused to…read moreexplain what was going to happen even when I asked multiple times. His lovely dental hygienist took pity on me clearly seeing it was important and tried to explain as best she could. Well sure enough the rushed job ended up with me having nerve pain and sensitivity for a month & a half afterwards but now I've gone to another dentist and I need the whole filling replaced because there is still a shadow of concern showing up on the X-rays and now the insurance won't cover it. Very frustrating!

I had such a wonderful experience with this office. From the moment we arrived, the entire staff…read morewas kind, welcoming, and incredibly helpful, which immediately put me at ease. The anesthesiologist and dentist were both outstanding--professional, compassionate, and very attentive to my child's needs. We especially loved Little Joe, who made the experience even more comforting and fun for the littles. As someone who was feeling quite anxious about my granddaughter's surgery, I truly appreciated how patient and reassuring the entire team was. They took the time to thoroughly answer all of my questions and made sure I felt comfortable every step of the way. The procedure itself was handled with the utmost care, and everything was done efficiently without ever feeling rushed. I was also very impressed with how quickly we were able to get scheduled. Overall, I am extremely grateful for the excellent care my granddaughter received. I highly recommend this team to anyone looking for skilled, compassionate professionals who truly put their young patients first.

My 9 year old has had horrible experiences and that we have taken her to. We decided to try to…read moretooth & tongue because we were unhappy with the last dentist ! our experience was completely different here. Everybody from the front office staff to the dentist were absolutely amazing. Made us feel totally comfortable and heard and now my daughter is excited to go back to the dentist for the first time in her entire life. Thank you to the staff for providing a more than exceptional level of care.