If you are scheduled for a procedure at Premiere Surgery Center, I highly recommend reading this…read morereview. I was scheduled for an outpatient procedure at Premiere Surgery Center in Concord, CA. Although I have undergone several similar procedures with the same doctor, this was my first visit to PSC. I checked Yelp reviews before my procedure and became concerned by what I was reading, particularly the more recent reviews, ranging from about 26 days to a year old. There was enough consistency in the complaints that I felt I needed to address my concerns. I called PSC and asked to speak with an administrator. I was told the administrator was out and there was no one available. I then asked to speak with a charge nurse or floor supervisor. This was around 10:00 a.m. I was told a nurse would call me. By 2:00 p.m., I had not received a call, so I called again and was assured I would receive a call before the end of the day. By 4:45 p.m., I still had not received a call, so I called again. There was some confusion, but I was eventually connected with a nurse. I explained my concerns. She was already aware of the negative Yelp reviews and was extremely professional, personable and reassuring. She shared her history with PSC and my doctor and took the time to address every concern I had -- and then some. That conversation completely changed my anxiety level. She was confident and knowledgeable, and I felt much more comfortable going into my procedure. She also told me the procedure room would be very cold and suggested appropriate clothing. I asked whether completing the patient forms online would save time. She confirmed the forms were current and that completing them in advance would reduce my waiting time. The morning of my procedure, I arrived with my paperwork completed. PSC asks that your driver wait outside, but if you need someone with you for support, they do not object. Upon entering, I was greeted and my initial information was taken. I was directed to the registration/waiting area, which had quite a few people waiting but was comfortable. The reception staff were personable, organized and clear. Because I had completed my forms, this part went quickly, and I was called to the back within about 10 minutes. As I walked into the pre-op area, I immediately noticed that it was clean, organized and comfortable. There were large, puffy, cushioned chairs covered with clean sheets, with individual areas separated by curtains. The chairs were comfortable and much more inviting than I expected. The pre-op area was not large, but it was arranged efficiently. Even as more patients arrived, it never felt chaotic or overwhelming. Privacy was consistently respected, and the bathroom was extremely clean. My nurse, Myra, was very pleasant. She explained the procedure and started my IV quickly and easily, which I particularly appreciated because I am not a fan of IVs! She also respected my request regarding IV placement, which had been documented during my previous telephone conversation. I felt that someone had actually listened to me. About 12 minutes later, RN Chantel took me to the procedure room, only about five minutes past my scheduled time. She was extremely personable, confident and reassuring. As I walked through the facility, I paid attention to my surroundings because of the concerns I had developed from the reviews. What I saw was clean, orderly and well maintained. Yes, some spaces were small and some furniture was aged, but nothing was unacceptable. I saw no reason to be concerned about the size of the rooms. The procedure room was clean and organized, with equipment and supplies arranged in an orderly manner. I felt confident that I was in a professional medical facility. By this point, I was completely at ease. Once I saw my doctor, Dr. Hou, everything remained calm and went smoothly. Afterward, I was taken by wheelchair to recovery, monitored, given water and crackers, and checked several times before being wheeled out to my waiting ride. A special thank you to Myra, Chantel, Aeyzah, Hanna, Christine and, of course, Dr. Hou. I also want to recognize the registration staff, whose names I unfortunately did not get. My experience at Premiere Surgery Center was extremely positive, and I felt secure in the environment. I am not discounting the experiences described in other Yelp reviews. Everyone's experience is personal, and I can only speak to mine. However, I did not see or experience the issues described in the negative reviews I had read. In fact, my experience was quite the opposite. Based on my experience, it is clear PSC takes pride in the service they provide. Everyone I encountered was professional, personable, respectful and attentive. Most importantly, Thank you, Dr. Hou and the entire PSC family, for taking such good care of me.

Another Reviewer compared the waiting room to the DMV and that is accurate: it's crowded, people…read moretalking loudly, one woman was using the speakerphone option on her cellphone (so everyone got to listen in on this persons inane conversation for about five minutes), then she started up conversations with the poor people around her about the stupidest topics which were seemingly picked at random in her hamster-wheel of a mind. At one point, I was (thiiiiis close) to asking her to pleeeeeeaaaase shut the heck up but I was saved by the bell when my name was called. Behind the door in the receiving/prep room it looks and sounds like a Detroit assembly line. Nurses/techs are quickly moving hither, thither and yon at blinding speed, loudly speaking to patients and each another and lowering gurneys, with patients onboard for the ride, with audible "thunks". (They even return sedated patients back into the prep room after their procedure right there in front of God and everybody! I wouldn't have believed it if I hadn't seen it with my own two eyes.) Yes, the prep room has privacy curtains but they're not fully closed so neither your privacy nor dignity are their concern. *Truly, there is nothing even remotely comforting or calming whatsoever about being in the prep room, where efficiency at all costs presumably reigns supreme.* To whit, I saw the physician that would perform my procedure greet a patient, then see them taken to the surgical suite, perform the procedure, return and greet another patient from whom he was removing cancerous polyps in his colon (I know this because as I mentioned before, everyone can hear everything in the prep room), perform the procedure and return to the prep room for me--all within the span of 25-30 minutes! Like I said, efficiency reigns supreme! In the surgical suite I was briefly acknowledged by the doctor performing my endoscopy and no one else. The anesthesiologist walked over, checked my IV line and I asked him if he was using propofol to which he literally grunted in the affirmative, then walked away while a surgical tech unceremoniously placed an oral bite block in my mouth (no explanation, just ruthless efficiency). The anesthesiologist returned, juiced me up with a fresh dose of "Milk of Amnesia" and down I went. I woke up in the prep room after obviously being wheeled back under sedation in front of the other patients-in-waiting, my "privacy" curtain hurriedly "closed" and I was told to get dressed. (For all intents and purposes she might as well have told me to hurry up and clear out.) The physician arrived at my bedside (gurneyside?) and provided me with the paperwork and photos of my procedure, asked if I had any questions, to which I had none because I was still a bit foggy, and promptly beat feet for the next patient. Efficiency at all costs. Seriously, it was a dystopian wonder to behold. I would not have been surprised in the slightest if the shady doctor from the Simpsons walked in and said, "Hiiii, everybody!" Yes, it's like that. One bright note: the nurse who ran my IV, Stephanie, did a superior job! Quick, virtually painless (really just felt like a tiny pinprick on the top of the skin), no bruising and only the smallest dot on my hand afterwards. Give her a raise--she's fantastic!

Availability Care is very good with amazing PA. Sr Kalra is…read morea phenomenal Dr but almost impossible to get a time to see him with few months wait. He literally saves my hand fro CRPS and I'll be forever grateful. For ongoing chronic pain, does great epidurals etc but not the physician for sit down discussions about your condition. Sarah ,his PA, is the one for that. Beautiful office, minimal waiting and parking. Some staff are amazing : others need training in compassion and understanding for those who are in chronic pain.

I sent all the required papers to this dr. I did not hear back from them so i called. I was told…read morethe dr declined to take me as a patient without any explanation. I have no idea why since he did not know me from adam

I don't have enough words to express how grateful I am for the care I've received at MSPA, so I'll…read morejust share my story and hope it helps someone else. For a long time, I wasn't feeling like myself -- constant sadness, low energy, painful periods, and so many other symptoms that were affecting my quality of life. My doctor at Kaiser suggested it was depression, but something inside me kept telling me there was more to it. I started doing my own research and learned about Hormone Replacement Therapy (HRT). I didn't know MSPA offered it until they sent me an invitation last October. I made an appointment right away. From the very first visit, the staff made me feel heard and comfortable. They were kind, patient, and took the time to walk me through everything -- what the treatment involved, what to expect, and why it might help. They sent me to Quest Diagnostics for bloodwork to check my hormone levels, and after reviewing the results, we moved forward with the procedure. It was quick -- about 10 minutes -- and the only discomfort was a brief sting from the anesthesia. Within the first month, I noticed a remarkable difference. For the first time in my life, I had my period with NO cramps. I felt happy -- genuinely happy. It's hard to describe, but it's like I finally wanted to live again. Six months in, and there is no going back. This has been a life-changing experience. It turns out it wasn't depression or me "feeling crazy" -- it was my hormones. I would also like to extend my heartfelt gratitude to the incredible staff -- Stacey, Brittany, and Hailey -- as well as the friendly and welcoming team at the front desk. You are all truly appreciated -- every single one of you. From the moment I walked in, you made me feel welcome, cared for, and never rushed. Your warmth and professionalism made a huge difference in my experience, and I am truly grateful for each of you. I can't recommend this team enough.

I have been a patient for many years and had several different procedures. I have referred several…read morefriends to Dr. Mariotti, and they are very happy with the results of their procedures. You can't find a better doctor. The office staff are amazing and from the time you walk in until the time you leave you are made to feel very welcomed and treated like a special guest. ai recommend him highly' Rita D'Angelica

I had a procedure done here last week and had such a great experience. I was definitely nervous…read moregoing in, but everyone on the care team was so kind, caring, and reassuring. They really made me feel comfortable and well taken care of. A special shoutout to RN Maggie--she was AMAZING! She was so sweet, attentive, and reassuring, especially knowing how nervous I was. She made me feel safe and at ease, and that meant so much to me. The entire team was wonderful from beginning to end. I'm truly grateful for the care I received and would absolutely recommend this surgery center. Thank you, Maggie and the whole team, for taking such good care of me!

Surgery was delayed 1 1/2 hrs. No one came into my room to tell me that. I was hysterical an they…read moredid not calm me down. They just wheeled me into OR. Terrible experience. Nurses uncaring! Anesthesia doctor Dr Lee also uncaring.

The worst experience.. the rudest patient coordinator ever…read more. we had A scheduled procedure and had to reschedule a fee times due to illness.. Not that she accused me of rescheduling many times(due to illness) She also told me I should have not gone on Vacation?!!!!(what? Who are you to tell me what todo?!!) They won't refund my deposit, because due to emergency we ended up doing the procedure in a different state while we were away.. without anesthesia.... I informed our doctor as well as the anesthesiology office right away.. which was almost 3 weeks ago.. She ended up calling me few days before scheduled procedure and telling me about that she just got my message.. Anyways it's all money.. I do not recommend this office to anyone.. And they definitely should change their approach on how they talk to their patients...

A doctor from this office was part of a team for oral surgery I had scheduled. They called 2 days…read morebefore the procedure requiring all kinds of medical work ups. This is incredibly bad customer service. I had waited months for this appointment and now will have to reschedule. Won't be using these folks.

I saw Dr. Diane Kwan in June 2025 for a suspected hernia above my belly button. She diagnosed an…read moreumbilical hernia and confirmed it with an ultrasound, which clearly identified the hernia in the exact area where I had pain and a visible bulge. She performed surgery in October 2025, but I received no post-op communication from Dr. Kwan. I had to proactively call with concerns when the bulge remained. At my follow-up, the issue was still present, and a CT scan later confirmed the hernia had not been repaired. Dr. Kwan then admitted she had repaired a different hernia during surgery and missed the one that was originally diagnosed and causing my symptoms. I was never informed before or after surgery that the correct hernia had not been addressed or that a new/different one was present. I only learned this weeks later after raising concerns myself. This experience was extremely concerning and disappointing, both in terms of the surgical error, lack of communication, and now the need for repeat surgery.

Two years post-surgery, I'm continually amazed by the results. My recovery was remarkably smooth--I…read morehealed much faster than expected and avoided the awful symptoms I'd researched online. I successfully lost 100 pounds and have maintained this weight loss. This surgery has been one of the best decisions of my life. Dr. Kwan's exceptional expertise and her team's dedication has completely transformed my life. What sets Dr. Kwan apart is not only her superior surgical skill but also her genuine kindness, rare in today's healthcare. She consistently encourages, especially when I'm overly critical of myself for not meeting my self-assessed goals. The impact extends far beyond physical changes. My quality of life has improved dramatically, and I remain forever grateful to Dr. Kwan and her team for being such a positive part of my health journey. Thank you, Dr. Kwan!

I'd give them zero if it was available…read more No doctors on staff the see patients. They prescribe Testosterone without testing my blood (HCT). I went to a urologist and they stated that is malpractice. Do NOT go. Go to a real urology office and they'll follow protocol and will work with insurance. PMM refuses to take insurance because of their malpractice philosophy. BTW. I took the Testosterone to my urologist and it was sent to a real lab. Very bad results for dosage and purity. Foreign particulates in the Test. It's not bottled in a clean room lab environment. Check out their fake labels on the bottles.

I went in today for the $99 special consult because it included an ultrasound. I was not given the…read moreultrasound. I was bombarded with information on their Acoustic Wave Therapy. I still don't know if it's legit or not -- my urologist says to steer clear of it and it's not approved by the FDA for ED. But on the other hand, spending ~$5000 on a treatment that might not work still has an appeal over getting a penile implant, which is what my urologist is recommending. Overall, nice people, nice office, but rather salesy and didn't leave me with a sense I could trust them.

We took our 10 year old to have some baby teeth extracted. The consultation made her feel really…read morecomfortable about the appointment. she still had the typical nervousness that very normal the day of the appointment. He let her keep her blanket and stuffed animal for the procedure. After the anesthesia wore off she was feeling back to herself and zero pain the following days. I really appreciate Dr. Han and his staff. My only honest feedback was for them to check their appointments and when a staff member last talked to a patient when it comes to setting and confirming appointments since I had 2 calls that were confusing. It was quickly resolved.

I'm having some issues with my mouth and needed to talk to a specialist. Having done a lot of…read moreresearch on people to talk to, Dr. Han was recommended so I gave it a shot and came here. Not only did I see Dr. Han at my scheduled time (instead of waiting 40 minutes like a lot of other doctors in the area) but he spent a total of 50 minutes with me going over my issues. He recommended another specialist in the building and even walked down with me to go see them. He kept saying "I'm very honest, not trying to be rude..." which I never felt at all - tell people what they need to know, not what they want to hear. I hope I'll be able to use Dr. Han with some of my mouth issues, after spending a little time with him I absolutely trust him.

Dr. Zhu is a wonderful doctor that absolutely cares about all his patients and is very…read moreknowledgeable. Luz from his front office is also absolutely wonderful!! Thank you both for all your help.

In the last year I got my first filling here and had a horrible experience. The dentist refused to…read moreexplain what was going to happen even when I asked multiple times. His lovely dental hygienist took pity on me clearly seeing it was important and tried to explain as best she could. Well sure enough the rushed job ended up with me having nerve pain and sensitivity for a month & a half afterwards but now I've gone to another dentist and I need the whole filling replaced because there is still a shadow of concern showing up on the X-rays and now the insurance won't cover it. Very frustrating!

Dr. Niki and her team are truly the sweetest! Everyone is so kind, professional, and caring, and…read moreyou can tell they really want every kid to feel comfortable. The office has such a calm and welcoming environment which makes going to the dentist so much easier for little ones. And of course they have the best toys lol!! Highly recommend them if you're looking for a pediatric dentist you can really trust!

I had such a wonderful experience with this office. From the moment we arrived, the entire staff…read morewas kind, welcoming, and incredibly helpful, which immediately put me at ease. The anesthesiologist and dentist were both outstanding--professional, compassionate, and very attentive to my child's needs. We especially loved Little Joe, who made the experience even more comforting and fun for the littles. As someone who was feeling quite anxious about my granddaughter's surgery, I truly appreciated how patient and reassuring the entire team was. They took the time to thoroughly answer all of my questions and made sure I felt comfortable every step of the way. The procedure itself was handled with the utmost care, and everything was done efficiently without ever feeling rushed. I was also very impressed with how quickly we were able to get scheduled. Overall, I am extremely grateful for the excellent care my granddaughter received. I highly recommend this team to anyone looking for skilled, compassionate professionals who truly put their young patients first.