My vehicle was rear ended this week. I took my vehicle to this collision center per AAA recommendation. My representative Jesse called me to update me on the progress of the repair. He said the estimate was completed. He stated that if the vehicle was completed before the police report was finished, I would have to pay the deductible. I said okay, the police report should be done by the end of the week as I was told by the police so it should all work out. He continued to tell me repeatedly that I was going to have to pay it. I agreed but stated again that my insurance most likely will pay for the deductible before it would be ready. Jesse continued to tell me no that I had to pay it. At that point I felt like their priority was not to work on my vehicle and provide good customer service but to get paid before I would even pick up my car. I asked to speak with the manager. I waited 20 minutes on hold. Finally the manager answered and said he heard the conversation between Jesse and I (I guess had me wait on hold for no reason) and that he was going to stand by his employee and will no longer work on my vehicle because there is a chance I most likely will give them a bad survey. I work in the automotive industry with customers receiving our surveys. If our customers are not satisfied, we work to make it right. Not refuse them service. I could not believe the manager was saying this to me. The manger told me he was going to put my car back together and I had to pick up by the next day. The manger didn't bother to even speak with me about the disagreement. I have never received such horrible customer service. Apparently they will only provide service to people they know will give them a good survey. That doesn't sit right with me. read more

Excellent customer service!! I realize the repairs on my truck were small and after going to three different body shops (two of them showed no interest at all) I decided to stop by Seidner's collision Center since it was off the freeway. I was acknowledged instantly by a clerk and was told I would be helped in a minute but after 10 seconds Erik came out to view my truck and treated me like if I was their number one customer! I decided to handover my keys and have them do the work on my truck. As I waited in the lobby I was acknowledged by two different clerks and was asked if I've been helped or if I would like some water. I was shocked!!! Only because I've been in the retail business for over 20 years and I thought that good customer service and knowing your customer comes first was a thing of the past. These guys have showed me that good customer service does exist. THANK YOU!! read more

Had my 2007 Toyota Tacoma recently worked on there. This is the 2nd time in 2 years they have worked on it and I have to say the service there is excellent, friendly and reliable. The truck looks brand new... These guys are tops in my book!!! Highly recommended!! read more

Had a GREAT experience with Seidner's Collision Center in Perris. I saw all of the Yelp reviews and decided to make an appointment to go in to get an estimate for my vehicle repair. They did not disappoint!! Cassandra, the receptionist, was SUPER nice and very helpful. Jose, who was the technician taking care of my vehicle was very knowledgable, thourough, honest about the repairs, and even made an effort to save us some money. He explained the repair process and let me know what I should expect as far as cost and time frame. I was kept updated on the status of my vehicle and updated on the repair estimate. The repair was completed as promised, on time (even though there was a holiday in the middle of that week), and ended up coming in UNDER the estimated repair cost. Everyone who saw the vehicle before and after the repair is totally blown away with the quality of the work. They also have an excellent warranty on the work that they do. I read that Seidner's is family owned and has a goal to provide excellent customer service experience. They definitely delivered that for my family and I. I highly reccomend checking out Seidner's in Perris. read more

This place has really great customer service. They will try to accomodate your needs and flex on your schedule. Thanks Jp for getting my big red awsomeness back in shape. read more

Rude customer service..the man on the phone almost seemed like he didn't want my business. If I'm the one calling for a potential transaction then shouldn't the business be at least somewhat enthused to try and get my business?? read more

Best service ever!! Went there after AAA recommended me wasn't sure but as soon as I walked in Brisa was so cheerful and then Erik came up and helped out to check in the vehiclen They explained everything and called my insurance and had the rental company come out to get me. They really make you feel like they want you there!! They also got my car out fast and it was super clean they cleaned the inside too! 5 star service! read more

I highly recommend seidner's collision center. They were punctual,friendly and take pride in their work. They fixed the damage to my vehicle it looks flawless. I couldn't be happier with the way it came out. read more

Excellent, fast, prompt and reliable service!! Brisa is amazing very courteous, professional and on point. Jesse was also very informative and communicative . My car looks great I couldn't be happier. read more

My experience with Seidner Collision Center was phenomenal. Jessie provided outstanding customer service by keeping me updated On my vehicles progress every step of the way. They went above and beyond to ensure that my vehicle was returned to me in excellent condition. I would definitely recommend this place! read more

This is my first review for Yelp, I brought in my mom's Toyota Sienna to get the front bumper repaired, They were recommended to us from AAA the repair took nearly a week but they kept me up to date on what's going on. The representative was very knowledgeable and they offered me complementary Seidner water bottles. read more

After my dad was rear ended we felt stressed over the damages his car was left with. We decided to go with Seidner's Collision Center because it was conveniently located near our home. As soon as our insurance company assigned Seidner's to our case we received a phone call!! It was immediate, Raul Barajas was amazing. He handled our claim with professionalism and care. He was polite and made us feel much better about the situation. Our vehicle was done very quickly, we were amazed by the quick service. Raul personally called us to let us know and made the transition flow smoothly. We are very impressed with the type of employees you hire at the Seidner's Collision Center in Perris. We would recommend this center to anyone looking for exceptional service. Again thank you to Raul Barajas and his team at Seider's Collision Center. read more

Excellent, honest, friendly, and professional service. We needed a new passenger side rearview mirror for our 2016 Subaru Outback. Since it was such a new car Jesse Castaneda was certain of the availability of a new mirror. Been there, so I wasn't surprised. Within an hour I received a call with an estimate an time frame of receiving my Outback. He'd found the mirror I needed. As it turned this estimate was $550 LESS than what Toyota charged me for a 13 year old Avalon. Again a pleasent surprise when he called me and said he could repair rather than replace the mirror. He could have cost me more money and therefore made more money for the company. Because he was honest he'll have a customer for life and an advocate with an evangelistic zeal in recommending Seidners. And Veronica the receptionist even served my wife and I coffee while we were waiting. Paul DePue read more

We took our 2015 Nissan Altima for damage on the driver's side rear quarter panel and bumper. They did a spectacular job. It looks perfect. The body work was done by the Corona facility. When I took the car in to the Perris facility they weren't going to be able to get to it right away and because I was going to be carless they towed it on a flatbed the Corona facility and back no extra charge, therefore I got it back in one week. Brisa at the Perris facility is absolutely fabulous. We will highly recommend Seidners. read more

After being rearended in a auto accident, my insurance company recommended Seidner's Collision Center and I'm glad I took their advice. Everyone I dealt with was friendly and extremely helpful. The work on my car was done quickly and professionally. I actually got my car back 10 days before the estimated time frame they had initially given me. I have absolutely no complaints about the entire process of getting my car running and back on the road. I would definitely recommend Seidner's to anyone who need auto repair work read more

Scrathed my car and didnt complete the job. Take your car somewhere else. I was told the repairs would take 2 weeks, every week Jesse calls saying they are having an issue (the part was delayed, the engine lights on and their machine isn't working and have to borrow another's shops equipment, etc) and my car won't be ready for another week. It has been TWO MONTHS and they are still not done and when I call they give me vague excuses as to why it's not done with no estimated finish date. They try to take advantage of you and when you call them out they try talking on circles hoping to confuse you. Huge waste of time and money! Update: Finally for my car back. They forgot to attach the wiring for the door lock in my passanger door (passenger couldn't get out of car, someone had to open it from outside) and they scratched the on side of the door because the mechanics tried to take it apart wrong. My boyfriend took it apart and fixed it as they are incompetent. read more

Brisa at the front desk was welcoming and wonderful with my kids. Josue did the inspection and was very helpful explaining the process of getting my bumper fixed through my insurance. He was great at communicating updates and my car was finished on time. The bumper that I was sure would need to be replaced, looked good as new. They even did a complementary buffing of scratches on my car, not related to the incident that the insurance was covering. They went above and beyond. read more

I am very pleased with this Collision Center, they are very helpful and courteous. They kept me updated on the progress of my car and when I picked up my car the process was fast and easy, and my car was spotless clean too!! This is my second time using it for fender benders my Husband and I have had and both times their service is great!! Thanks to Jessie for taking and his crew for doing a great job. read more

Took my vehicle in for repair, the job was done as estimated and the quality of work was excellent! The customer service I received from Jp and Bill was amazing! Definitely recommending this company to friends, family and strangers! read more

I cannot say enough about Jesse's follow up and constant communication while my vehicle was being repair. He answered every question quickly and honestly. My car was completed on time and the work was second to none. It looks brand new! Great job! read more

I was amazed at the excellent customer service provided to me when I brought my vehicle in on 8/29/2018. Steve Stepps understood how much my vehicle meant to me and saw how upset I was over the incident that caused me to bring my car in. He assured me that they'll take care of everything and my car will be restored to what it was before the incident. Steve took care of everything from the time I walked in until the time I went down and picked up my car. He updated me throughout the whole process via text. Steve Stepps & staff even had my car all completed & restored 2 days earlier than the original ETA. I also have to say that Alicia and the rest of the front office staff were very sweet and professional. Thank you all so much. God Bless! read more

They do awesome work! I was very pleased with the repair & the timeframe that it took to repair my vehicle. I highly recommend Seidner's Collision Center. read more

Wonderful, polite, and accommodating experience.... Roman and Brisa were both awesome and willing to work with me based on my schedule and time frame... thanks so much!! read more

Look out for these guys! After taking in my car for an estimate. They somehow took it upon their selves to collect payment from insurance company and cash the check without doing any of the body work. Now we are waiting for insurance company to collect money back from them in order to issue us the check!! read more

Took my car in and received great customer service from Erik P. I was updated throughout the entire process and my car was returned promptly

Everyone there was very professional my car look wonderful when I got it back I would highly recommend this establishment to anybody whether it's just for a paint job or from an accident I was recommended by Triple A but after reading the Yelp reviews I would go to them hands down thanks guys for such a great job read more

I took my car here to get repaired and today is the third time they have given me another completion date. They have had my car for a month now. I depend on my car to make money. If you ever want to see your car again take it somewhere else. The worst service ever!!!!! read more

Great team! Took great care of our car, were upfront and addressed our concerns. Loved the updates. Highly recommend!!! Big thanks!!!

Seidner's Collision Centers did great job fixing my car. I had a fender bender this month. They fix my rear bumper. And did a great job. Looks like I never had a collision. Looks brand new. They are very friendly, Raul is the best, very professional and courteous. I definitely recommend Seidner's Collision Centers to anyone who needs there car repaired for body work. They are fast and reliable. No problems. Keep up the great work read more

I was greeted with a fresh cup of coffee and a smile. paper work was done quickly. I was offered a ride to the car rental company. my car was fixed in two days. I was kept informed via text messages on the repairs progress. overall it was a great experience. read more

I took my car to seidners and the manager Erik Pedroza was very friendly ,helpful , and professional took my car and took good care of me, he offer me a coffee while I was waiting for and estimate I will highli recommend this business to my family and friends. read more

Rude and unprofessional. We had one of our fleet trucks repaired due to a hit and run. They took forever they forgot to order parts, excuse after excuse. I always try to get things done in our neighborhood. It's convenient plus giving back to our community. So I called to get an estimate on one of our personal vehicles which had damage to the hood. Lisa gave me an estimate with having to send my vehicle to corona to have only the hood fixed in Corona and all other repairs done here in Perris. I don't get it but whatever. I just decided and I said never mind with the repair of the hood just put a new hood on so we don't go back and forth. This is my vehicle I'm paying cash and she said she will not give me a price. I was on my way to drop off my vehicle to get fixed and now I can't get what I want? What? This is absurd. I said are you serious and she said yes. I asked her so what Do you not want my business? Her reply was No not at this time. So I won't be bringing our fleet vehicles or personal either. read more

Just want to Thank Erik Pedroza for helping me out Friday afternoon. He did an exceptional job and went out of his way to help me out. My bumper came loose from one of the ends and I was afraid my bumper would fall off on my way back home. Found Seidners Collision through yelp and now I know why they have such great reviews. Erik did not hesitate and took my car to the back and secured my bumper back on. He wouldn't take a tip but I want to make sure he receives credit for his hard work. Thank you Erik and team Seidner's! read more

Steve was really nice, kept me updated throughout the whole process. Car love is great, back to normal.

The staff at Seidner's Collision Center truly stands out. Their customer service, and timely fashion gives them a great reputation. This place of business comes highly recommended. read more

Took my car in for repair of rear bumper. I was worried that because I have a Toyota Camry XLE with a paint that only a few cars have that the repair would not match the rest of the car. I was advised the car would be done Friday by 4:00 pm. The car was done Friday morning and the paint was perfect. I can't even tell where the car was hit. Everyone there was great. read more

The staff at this collision center were just amazing. Erik the manager continuously gave me updates and assured me that my vehicle was in good hands. The work that they did on my car was hands down amazing! And my vehicle was ready 4 days earlier than the date of completion given, which I was very very happy about. I highly recommend Seidner's collision center. read more

Took my 2005 durango there for collison repairs. The staff was amazing, and they kept me updated on the status of my car. They even let me know they found extensive damage, which meant they kept my car in longer. My car was there 2 weeks, and whwn i got it back it was as good as new! I HIGHLY recommend this place! read more

I went here to get an estimate originally and found out I can get a rental from my insurance while they fixed my car I had no idea thanks to Brisa normally workers her age are always in a bad mood or a happy to help but she was very helpful and always available to answer and give me an update also Jesse was very professional and also got my car back 2 days sooner than the due date. read more

GREAT service super fast estimate. Great job and professional work. Brittany and octavio helped with a quote and kept me in the loop as to what's going on with my vehicle. At the end of the day I would recommend them to anybody. read more