Timely appointment; excellent communication; efficient service. I recommend this dealer.read more

They have gone completely to the computers. Cannot speak to a live person. The AI will offer to…read moretake a message but that doesn't mean a liver person is going to call you back.

Edit 4/22/2026 - once again Thompson promises and delivers 10/10 for service!…read moreI came home from a long vacation and my 2024 X5 was completely dead. I called Thompson for a tow and they sent a lovely gentleman named Gregg to rescue it. He showed up in an impeccably kept Thompson labeled flatbed truck and greeted me at my door. The communication from start to finish was excellent, and the service was incredibly efficient - Gregg called and texted me to let me know his ETA. He arrived right when he said he was going to and quickly got the car running. He did note some error lights inside the car so he decided to tow it back to Thompson anyway to make sure that any fault codes were cleared and resolved before I took the car back out. He and I exchanged some chat and banter and off he went. Unfortunately, I was not able to buy this X5 from Thompson because of availability at the time of my desired purchase, but, with every experience I've had with them since then, I will never buy another BMW at any other dealer besides Thompson. That includes having my vehicles serviced by them as well. They always have organized, polite, and efficient service advisors. And I have not yet felt any pressure to buy anything from Thompson that was not warranted. Always a wonderful experience and yesterday was just another testament to how wonderfully efficient and professionally the business runs. I'm an insurance agency owner and, as a small business, I strive to provide the levels of service that Thompson provides their customers. Well done again! A frozen picture of my beautiful ride for attention!

Called service department to have "check brake light" sensors on my X5 reset. Was told that, if the…read morebrakes weren't done at Thomspron BMW, they won't do it. I bought the X5 at Thompson BMW so I thought that won't be a problem. Was I wrong. Currently I'm shopping for a new vehicle, and guess which dealer won't be on my list, yes you guessed it. P.S. That was only one of the problems I had encountered at this dealer.

The Fred Beans service department charges a fee for disposal of your motor oil after an oil change…read more This is an upcharge that takes advantage of its customers to increase their profits. "The Code of Federal Regulations specifically names used motor oil as an exception to household hazardous waste (HHW) requirements as long as it hasn't been mixed with other hazardous liquids. This makes it much easier for retailers to collect motor oil from the public and make sure it is properly recycled." Go to Glanzman. They don't do this.

I purchased a 2013 Subaru Crosstrek and from the start, this dealer was very accommodating…read more Usually when you buy a used car, it's a crap shoot. I found an issue a few days later that exposed a leak. They took the car, gave me a loaner and fixed the issue. I highly recommend from sales and service, a great place to buy your next Subaru

I went to Import 1 Motorsport to look at some collectors car and ended up test driving one of them…read more I didn't buy anything, and honestly the main reason was the overall vibe. I'm not expecting a red-carpet experience, but I do expect basic professionalism when I'm asking normal questions about condition, history, and what's been done to the car. Instead, a lot of it felt like I was being sized up or "managed" rather than helped. Rob came across more defensive than customer-focused, and it made the whole thing feel unnecessarily tense. When you're shopping enthusiast cars, the details matter. Buyers ask detail-oriented questions because they're trying to make a serious decision, not because they're trying to waste anyone's time. Here, it felt like the attitude was "take it or leave it," and that's fine, but it's not the kind of place I'd want to spend real money. They may have interesting inventory, and I'm sure some people like that style. I didn't. If you go, be direct about what you want to see and what answers you need, and pay attention to how you're treated when you ask basic questions. Based on my experience, I wouldn't recommend the dealership.

Import 1 made buying a used car fun. Robert was great from start to finish. Always there to answer…read moremy calls or texts. Even hooked me up with a great finance company and had the car delivered to my door. No B S great place to buy a car..thanks Robert

I will start by saying this review is about a used car purchase and I have not had any interaction…read morewith their service department. I am from Long Island, NY. I had been looking for a very specific truck all over when I found a truck that fit the bill at Fred Beans, Bob reached out promptly and I'm glad it was him. Bob was nothing but a perfect salesman in my eyes. From the initial contact to delivery of the vehicle. He made it well worth the nearly 3 hour drive. The experiences I've had at most dealerships near me have always left a bad taste, Not Fred Beans. For once, I finally felt good about buying a vehicle. Christian the Finance Manger was excellent as well. And I'd also like to give a special shout out to Haley as she wasn't even our Salesperson but she was friendly with my fiancée and I while we were waiting. They really do treat you like family here. I almost can't wait to purchase another vehicle because I will gladly make the trip again. Thank you all for being what a car dealership should be

I spent a small fortune for a new ac in my grand Cherokee to have it freeze up after 1 hour…read moredriving. brought back multiple times pretty much tells me theres nothinb wrong, brought it in after driving an hr frozen up - tech said yes not normal - next day I was told nothing wrong. Did this two more times - still saying nothing wrong, worst business I've ever dealt with SRay await!!! Stay away! Over 5k dealing w this. I will be posting everywhere !!!! I can't believe they're not taking care of this!

I asked for an out-the-door quote on a base model, no extras, no dealer add-ones, no prep fee, no…read moreridiculous doc fee. They gave it to me. They asked if had a trade-in, I said not sure. The asked if I ranted to lease or purchase. I said not sure. They asked if when I wanted to test drive the vehicle. I said, not yet, still looking at other models. They said fine let us know when you want to proceed. They have followed up twice in the last two months to check on status. A great quote and no pressure.

Always helpful and get the job done! Sometimes they can be more expensive than a non Toyota place…read morebut at least they always get the job done right.

I would not recommend & I would not recommend Ashley. They will overcharge, add fees, & very poor…read morecommunication throughout the service of my vehicle. Ashley called five minutes before they closed & assumed me not answering was my consent to charge me for nothing. Support the local businesses & don't fall for their trap

we have purchased 4 Honda vehicles from Keenan/Faulkner over the last 15 years. The sales…read moredepartment is good - always treated well and have received a fair deal when negotiating. The service department is outstanding and the reason we go back. Appointments are easily available, work is done quickly and done on time if not sooner.