I took my Porsche 991.1S in for service. My service rep told me my card needed a "campaign software…read moreupdate for the PDK". When I got my car back the vehicle drove very differently in sport plus mode it lost all of its aggressiveness and was not nearly as much fun to drive I found out this was an emissions/café update which affected the PDK in the way the car shift it dealership was not honest with me what they were doing. I would not trust the dealership again with my car

Stopped in to just kick some tires. We met Chris Morris who patiently explained all of the options…read morefor the Macan. We test drove one and were still on the fence. Chris walk the lot with us and went over each car. We were then introduced to Ryan, who is the manager. After finally deciding on the Macan S we wanted, we talked about the cost and were offered a very reasonable deal. Chris made the delivery seamless and has followed up serveral times to see if we had any problems or questions. Very happy with the people we dealt with and love the car.

I asked for an out-the-door quote on a base model, no extras, no dealer add-ones, no prep fee, no…read moreridiculous doc fee. They gave it to me. They asked if had a trade-in, I said not sure. The asked if I ranted to lease or purchase. I said not sure. They asked if when I wanted to test drive the vehicle. I said, not yet, still looking at other models. They said fine let us know when you want to proceed. They have followed up twice in the last two months to check on status. A great quote and no pressure.

If I could give zero stars I would. I found a vehicle on the Toyota Doylestown PA website and…read moreinquired about it. I received an email and text from an online sales rep Christian asking me if I wanted to come in that day or the next to check out the vehicle and test drive it. I informed Christian that I am not local and would like to purchase the vehicle online and have the vehicle delivered to me. He informed me that online purchase was not possible and they are not able to deliver vehicles. He then proceeded to tell me that if I wanted the vehicle delivered I would have to outsource a third party transporter to have the vehicle delivered. I then asked if they were able to do dealer trades and have the vehicle delivered to a Toyota near me and then I stopped hearing back from Christian. My husband works for Toyota at a different dealership and new they were able to have the vehicle delivered so my husband called the Director of Sales, Marisa. Marisa also told my husband that I could not purchase the vehicle online because "they wouldn't make a profit" and then proceeded to laugh at him when he told her the vehicle could in fact be delivered. My husband then asked to speak to the Service Manager, I think his name was Steve, who informed my husband that the vehicle could be delivered and the dealership has two transporters that they use to deliver vehicles. So at this point we are not purchasing any vehicles from this dealership because no one wanted to actually do their job for customers and were only worried about making a profit. Worst experience and we would not recommend to anyone!

The 1-star reviews for Small Town Auto are clearly for a car dealership - Rob is a mechanic and…read moredoesn't sell cars. The Small Town Auto you're actually here for (the one in Lansdale) is wonderful. Rob is knowledgeable. He always tells the truth. I've had many mechanics and not one has come close to Rob when it comes to fairness. He will not rip you off. Those 1-star reviews, for a Small Town Auto auto dealership, ought to be removed.

Small Town Auto is exactly what you want when you want or need a service on your car. When…read morescheduling a timing belt replacement, Rob had the expertise and professionalism to recommend everything that was needed. During the service, I was called and given an update and observations. Then when picking it up, I was told everything that was done and even showed the old parts; Rob provided a lot of information and did an awesome job on a service most local mechanics don't feel comfortable doing. It's becoming increasingly difficult to find a mechanic that you can have confidence in, you can be confident with the service here. Also cost came in under what was quoted. Above and beyond, trustworthy, 100% recommend.

Bought a used Ram from these guys. Charles and Kyle helped me. It was the easiest car purchase I…read moreever made. Great guys who were on their game. I appreciate the help.

We just bought our 5th car from Bergeys...Always an easy no stress process. Kyle went over and…read moreabove along with Sebastian to help us achieve our goal of purchasing our vehicle. Thank you soo much. We will always go back to Bergeys Lincoln in Landsdale, PA

Brian Schaeffer was fantastic, and so was the Business Manager, Al. My wife and I walked in, knew…read morewhat we could afford, and what we couldn't, and they were able to help us and work with us to get to where we needed to be. It was important to us to not have to deal with a dealership that was too pushy...we were happy to see that A&T was not, even to the point of not making us buy pricey insurance plans that they knew we would say no to.

Service department BEWARE. NEGLIGENT SERVICE. They performed two oil changes. Both overfills. It…read morecalls for 5 quarts one filter. They did both recent oil changes with 6 quarts plus oil filter. They changed an actuator solenoid in 8 days. They test drove 3 times and apparently did NOT check oil level. I picked up vehicle and came home and there it was overfilled again. I had to have a quart of oil extracted by local mechanic. There is something definitely wrong about this. I have no confidence in this dealership. Car was in service from 3/23/2026 to 4/3/2026. Then taken to second mechanic for extraction of oil. Received the car back on 4/7/2026. This vehicle is 2024 Chevy Trax.

Took my BMW in on Wednesday to get my front windows tinted. When I made the appointment I was told…read moreI could possibly be there 1.5 hours because I was waiting for it. What a surprise when I I wasn't even there an hour and was told it was done! The job was done perfectly! Trust that your car is in good hands here! Talented, skilled, and very professional! Out of 5 stars I give 20! Will definitely go back! Thank you!

I have a Lexus RX 350 SUV that suffered a dent of its right fender after being parked in a…read moresupermarket parking lot. Perp did not leave a note and security cameras did not capture the incident. I was hoping paintless dent repair (PDR) could be performed, knowing that the dent being placed at the crease of the aluminum fender would make for a challenging repair. I learned that a master technician named John at Thompson Detail Center at 450 N Broad Street in Doylestown was a true expert in PDR. One should be aware that this Center performs many more services than detailing, including wheel protection and restoration, PDR, scratch & dent repair, Paint Protection Film, Window Film Tints, Ceramic Coat, and more. I stopped by the Center, and John assessed the damage and provided me a very reasonable quote for the job. I dropped off this SUV the following week for the PDR to be performed. When I returned to pick it up, I was massively impressed with the quality of John's work. Both to the eye and upon feel, the fender looks like it did right out of the factory (please see the photos). I realized I had made the best choice possible by having this tech perform his craft. I will be very happy to refer family members and friends to John and Thompson Detail Center.

Wish it could be a negative amount of stars. Absolutely horrible. Do not buy a car from them. Super…read morenice when we bought it and now giving my mother a difficult time. They are trying to sell her old car that is not drivable. Told us they were sending it to the junkyard but caught them in a lie. Absolutely the worst place. Dont go there. Kelly Roney

I am highly impressed with this dealership. Each person we dealt with was lovely. No one was…read moreforceful or pushy, just kind and helpful. They were quick and efficient with paperwork, answered any questions we had without feeling rushed or put off. I love my new vehicle and I would definitely come here again when the time comes.

If buying a car is needlessly difficult, should you expect that having your vehicle serviced be…read morepainless, and straight-forward, especially at a luxury car dealership? NOT ALL DEALERSHIPS OF THE SAME BRAND ARE THE SAME. I'm familiar with Thompson, having leased another luxury brand from them for close to a decade. Same ownership, different management. Big difference. Huge. Since the service department opens at 7:30am, and I had a scheduled appointment for first thing on Monday morning, when nearly six (6) hours passed, and I never received a call with an update, I decided to call. This was my 1st time at Thompson Lexus Willow Grove's Service Department, and the 1st service on my Certified Pre-Owned Lexus. I was assigned a service member, and I couldn't have had a worse hand dealt to me. Patrick Applegate. Apathetic. Lexus makes phenomenal and reliable vehicles, and the brand, as well as its corporate team in the US are exceptional. So, when I asked Pat the cost to fix the molding around and under the window, and if it's something Lexus would cover, his response was "unlikely since the mechanic said it looks like someone tried breaking into your car." I asked if he could speak with his manager, and Lexus, and he stated he'd call back, which he did. He stated his dealership wouldn't cover the cost. He asked if I was going to move forward with the repair. I stated that,"I'm going to contact the GM where I bought the vehicle, in case Lexus won't cover it", he stated that he'd order the parts, regardless. The estimate was just under $664, with $497.94 being the total for two parts, and $165.95 for labor. I contacted the GM of the Lexus dealership in Englewood, NJ. His response, "if Lexus won't cover it in good will, we'll pay for the repair". Once again, different dealership, different leadership, different business acumen, and different mindset. Tuesday morning, I never received a call from anyone at Thompson Lexus. By 12:31pm EST, I called, and was informed Pat wasn't in. I was connected to Matthew Buglak. Matt is personable, empathetic, and immediately took ownership of assisting me. The manager of the service and parts department, Mark Ambolino, was on vacation. No one had called Lexus corporate. The mechanic was out. There was no system in place so anyone would've followed through for Pat. Matt had me picked up, and brought to the dealership, to get a loaner vehicle. Mr. Buglak is relatable, professional, organized, empathetic, and cordial. All the paperwork was ready for my signature, and the vehicle was waiting and clean. At 8:10am EST on Wednesday, Pat called and told me his manager called Lexus, and the repair wouldn't be covered. Every question or statement I made was followed by one word from Pat, "ok". His lack of energy, care, concern, and disinterest were extremely obvious. Also, how did he already have a response from Lexus' corporate offices by the time he called me? I got off the phone and contacted Matt, to request that he be my service advisor. Thereafter, I called Lexus, who agreed to pay for the repair. I conveyed that Thompson had quoted me 70% over Lexus MSRP for the B-Pillar Trim, and 43% over MSRP for the Door Run. When the loaner was picked up by a driver, and my car was returned, I immediately noticed that the car was NEVER washed nor vacuumed. That's Thompson Lexus of Willow Grove. No indication on the invoice of what was replaced or filled with the maintenance, and the space when the next maintenance is due was left blank. They are a poorly managed dealership with bad communication, and many lazy employees. They didn't put in effort to deliver for me with Lexus corporate; that was my relentlessness. Again, Matt Buglak is a phenomenal guy. If you must get service done at Thompson Lexus of Willow Grove, because it is your only option, request Matt- the person who should be elevated to manage the service and parts departments, as well as hire, train, retrain, or let go of complacent, neglectful, and/or indifferent employees who don't bode well for the superior Lexus brand.

Bad experience especially for being a Lexus "luxury brand". Drive the extra few miles and go to…read moreanother dealership. I have a 2025 Lexus with only 1700 miles, owned it coming up on one year, so the car doesn't get driven much at all. I've needed to jump the start the car MULTIPLE times before I took the time and went the dealer for a battery replacement. There were stored DTC's for battery if they scanned the car as well. The drive to this dealer is about 35 mins and I used the car for some errands as well that day prior, so it did alot of driving before arriving day of (battery got a nice charge from all the driving). They tested the battery and after sitting there for right under 2 hours I get told they are NOT replacing the battery and I need to wait for it to die again, waste my time and tow it there. The best part is yet to come I get charged $42 for a battery test which is literally free at any other brand dealers, auto zones, pep boys wherever pretty much. 3rd new Lexus and very unhappy customer.