They are a stand up dealership. Everything has gone exactly the way we discussed. I sold them my…read more2019 Super Snake and it was probably one of the easiest transactions I have done with any dealership. I would recommend them to anyone buying or selling a car. This was a out of state transaction and was super smooth.

They paid 93k for a red 1971 f100. From what I can tell changed the rims and maybe tires. Also the…read morerocker trim. They have it listed for .... Get this 229k!!! Seriously? Besides buyer's premium what did you do to the truck to justify the extra 100k ? That right there is how I couldn't trust a company like that. 25-maybe 35k profit ya... but 100k? They do very well for a company and have lots of cars. But that just means there's just guys out there with more money than brains.

We recently went to Bob Jeannotte's dealership on Sheldon in Northville, MI for an oil change…read more They changed the oil but then told my wife that we had a stabilization bar that had rusted thru, but it wasn't something they could fix. They showed her 3 pictures of what they found and said this would affect the overall quality of our ride and to expect knocking, squeaks and bumpiness moving forward. She had them text her the pictures before leaving and we made an appt w our mechanic to get a second opinion. He put our SUV up on his lift and also took pictures to compare against what Jeannottes had given us. Not only was there nothing wrong with our vehicle, but the pictures that Jeannotte's had given us were not even of our vehicle!! ????????? Um what? So Jeannotte created a fake issue with our SUV, provided pictures of a different vehicles issues saying it was ours, said it wasn't something that could be fixed. For what? Is this a new sales tactic to try and get someone to buy a replacement vehicle? Talk about a fraudulent dealer experience. Do not go to Bob Jeannotte dealership on Sheldon in Northville, MI. They lie, they deceive their customers, they try to take advantage of people, they take pictures of other vehicles issues and try to pass them off as yours. Do not trust Bob Jeannottes. Do not buy a vehicle from them. Do not have them service your existing vehicle. They are fraudulent and cannot be trusted. Shame. Shame. Shame.

DO NOT GO HERE!!!! They sell cars with issues. Save yourself the headache. When you go to a…read more"reputable " dealership you shouldn't have a major issue right away. This is not a reputable dealer.

Spoke with Michael Kao. Very nice, helpful, made sure to answer all questions (and asked if he…read moredidn't know). We are a Chevy/GM family and wanted to test drive a few options. Manager stopped by to make sure all was going well. We were not fans of the cars (personal preference) and may go back chevy. Michael has been the nicest salesguy we've dealt while shopping for this vehicle.

Avoid this service department for diagnostics. I spent $1,022 here to fix a dashboard warning light…read moreissue, and the car failed again the very next morning. Instead of actually diagnosing the electrical fault I reported, they performed high-margin maintenance (Valve Adjustment) and called it a "starting point."My paperwork proves they didn't even check the 12V system--it was marked "Not Inspected." When a dealership admits their $1,000 repair was "not a guaranteed fix" and just a guess, they are not practicing professional mechanics; they are just throwing parts at a bill. They refused a refund even though the car is in the exact same condition as when I dropped it off. Highly unprofessional and a violation of basic consumer trust.

I was referred to Lucas Munn at La Fontaine. I had been working with an amazing sales person for my…read morelast last 2 vehicles at another dealership, but that person left the business. If it hadn't been for the referrals of my Pastor and his family, I would have been skeptical. Lucas more than exceeded my expectations!! Over a period of a couple of weeks I had multiple questions trying to make a decision between leasing and buying and doing a trade-in versus selling my vehicle myself. Luca was extremely patient and always timely in his response. Every time I called or texted Luca he immediately responded and was always very courteous and patient ....The amazing part is that I live out in Pinckney, Michigan and the dealership is in Plymouth and I never had to make a trip to the dealer. I am very happy with the lease on my new explorer and love the car! On a very slippery snowy day, the dealership brought the car out to my house this afternoon. Lucas stopped by my home in the early evening and took the time to go through the car with me. I have never experienced service like this before! If I could give him a 10+, I would!! LaFontaine, I hope you know what a valuable asset Lucas Munn is to your establishment!!! It's ALL about customer Service, Trust and timely communication!

My son purchased a Chevy Truck with money he received from his father's death and he paid cash…read more$10,000. 4 months later he needs an engine. I can't believe the problem was not discovered before the sale. It's considered an as is sale. I consider it a deceptive sale according to Judge Mathis. Who takes advantage of a young boy like that purchasing his fist vehicle. I only wish his dad was here to have helped him make a better decision.

When I was living in the mi area I would service my car here for anything I needed…read more Oil and some other maintenance issues. Their hours are really good willing to work with me if I needed a loaner car they would help out with that. Hands-down top notch service. Highly recommend.

Worst dealership experience of my life -- stay far away…read more It's been almost a month since I purchased my Cadillac, and the car has NOT been shipped, not even moved. Yet I'm already paying hundreds of dollars in loan interest for a vehicle I don't even have. On top of that, I've been forced to rent a car because I have no transportation -- all due to their incompetence. Sean never answers, has no voicemail, and doesn't return calls. Andy has been just as unhelpful, offering zero updates or accountability. I've even had to contact GM Cadillac support several times, and still nothing is resolved. This dealership shows complete disregard for customers and zero professionalism. If you are buying out of state, DO NOT even consider Suburban Cadillac. I would never buy from them again under any circumstance.

Was happy with the oil change. Was kept informed as to progress. Unfortunately dealerships can't…read morereally compete with quick oil changes. Dealerships have to use computers and provide info to the manufacturer. When I get my oil changed at a quickie lub there's only one or two people in the process while a dealer has three or four involved. Plus dealers want you to make appointments.

Kevin and team at Dick Scott in Plymouth were professional, prompt, courteous and took care of a…read moreroutine oil change and maintenance with great efficiency and timely. I have a jeep dealer minutes from my home, but drove to Dick Scott a half hour away because the service is prompt and professional. A breath of fresh air! Thank you!

I was in the market for a midsized pickup truck, and shopped several brands--Nissan, Chevrolet/GMC…read moreand Ford. As a GM retiree, I wanted to give them the first shot. Sadly, it came down to the competitive trucks as my choices. I landed on the Ford Ranger as my final choice. I shopped two other Ford dealers before landing at Blackwell. I was fortunate to get Cary Crouch when I called. Cary was terrific to work with, and he quickly met my purchase needs. In fact, everyone at Blackwell were great (including Derek in finance) and the store itself is one of the nicest Ford dealerships in the area. I highly recommend Blackwell Ford and Cary Crouch for vehicle purchases.

This review encompasses my experience from the past year. Awful dealership. Almost 2 months out of…read morethe 11 months I have owned this vehicle that I bought from Blackwell ford has it not been in my possession. Instead, it's been sitting at the service center at Blackwell Ford or the Traverse City service center. I truly was so excited to go to Blackwell as they have seemingly taken care of my grandparents, my parents, etc. Unfortunately, like most things these days...it is all just a money grab. I bought my used car from them and that was that. Within 6 days of owning my 2020 ecosport, the check engine light came on. Now, this was something they could not have foreseen, but when I took it in it was days upon days before I finally got it back. At least I got a loaner vehicle and they did comp that- which was nice of them. I will say the service center and Derek who does the warranty work there, they are all great! Then, I go for a drive to Ohio so I'm a few hours away and it got hot that day...tried to turn on the air. Nothing. Air conditioning is broken. So we call up there...they set up an appointment for this past Monday. I drop off my vehicle and it is at first a question of if we will have to pay anything...we go to our sales guy, who it isn't worth mentioning his name as he has now retired. This guy, who has always been helpful in the past...except for now...that we have signed on the dotted line and already purchased. He says anything to do with paying for it is out of his hands and goes on to say that is why he always recommends getting a warranty...thank you for your wisdom and your incredible customer service. I got a warranty already, but it didn't cover these things, but as all of this has happened within 20-30 days on a seemingly great vehicle I figured they'd want to help out a loyal customer. Tuesday goes by and they still haven't even LOOKED at my vehicle. It isn't until Wednesday, two days after my appointment that they even take a look to determine what is going on. Then they have to order a part (imagine if they had just looked on Monday) and it gets in yesterday, Thursday. We get a call to let us know that it should be ready to go but within an hour they call to let us know other vehicles being worked on are taking longer...it won't be ready until Friday. I end up calling and as nicely as possible in this frustrating situation, tell them that they have absolutely messed up my work week. Within another two hours we get a call to let us know it's ready for pick up. They ended up not charging me anything...which again, they shouldn't for something they missed in the first place...but the best part? We had also asked them to fix my driver side window...about every 10 times or so it gets stuck and it won't go up or down...they didn't even try to diagnose that and as I drove away it got stuck, telling me they didn't even care. I leave this review because to me...people should understand that this dealership is not what it used to be. They do not take pride in their vehicles, nor the customers that they sell to. My vehicle is still not right, and I wish so badly I could just return it and go elsewhere but I am stuck with a 20k loan and a $350 payment a month for a vehicle I've hardly even driven. Please be cautious when working with this dealership because I wish I could go back in time and go literally anywhere else. UPDATE 5/9/2025 - car completely broken down and has a destroyed engine while on vacation 4 hours from home. This took over 33 days to get fixed and I still have not seen reimbursement after sending in a 14 page document to ford customer service.

Purchased car. Good communication throughout the process. Friendly and trustworthy. Highly…read morerecommend.

I have to give a big shout out to Julian. He was amazing. It was a very clear, cut straightforward…read more No nonsense to the point deal any other time I bought a car I was there for hours and hours he let me know right away. What I could afford with what I had to work with. I walked out of there with the exact car that my mind was set up Have a beautiful red Taurus with leather seats and a moonroof. Sorry it took so long for this review, but I highly recommend this place all and by the way, it was a very reasonable car payment plus they also give you registration and a plate was a very easy deal to make. Thank you so much. The car has been great. I bought the car June 11, 2024 and I still love it.

really bad service, don't ever buy or finance any car from here , fuck you over on prices , they…read moresay if any issues bring it back and they will take care of it , no they just take the car for weeks and don't give you a rental , don't ever go here , going to chanel 2 and 4 about all of this put them out of business!!!!!

If you want to go back in time to personally find out how the phrase, "used car salesman" came to…read morebe an insult, check this place out. When this review is added, over 78% of their reviews will be one star. And a lot of them are long, meaning they *really* pi$$ed those people off. Rather than add another story that makes the same point, I suggest you look at their website. Assuming you know what model you're interested in buying, the next questions are usually about mileage and price, right? Listing after listing lacks one or the other. Why? Because they don't know? They forgot?? Riiiiight. Not. So you'll be forced to call them so they can 'sell' you. And then laugh afterward about how they "ripped your head off". Fortunately, Plymouth Auto Sales over on Haggerty and the Quattro dealerships in Redford and Farmington Hills are relatively honest and Oh, look! Their websites prominently display exact mileage and price for every single vehicle, as well as lots of clear photos. Plymouth AS even links to a complete CarFax report for every vehicle. See, it can be done.

Waiting to see how they handle my car situation. Did not appreciate being given a dirty loaner car…read moreafter I told the young man I had just washed mine before I brung it in. Nor did I appreciate not being told the loaner was a hybrid I had to ask. And still no explanation as to what if any difference in driving it would be.

Great sales and service made for a comfortable car buying experience. Geno our sales representative…read morewas very thorough and knowledgeable. His 26 years of experience was obvious throughout our sales process.