Crystal has excellent customer service . I went in since my…read moreapartment is doing construction and needed to move things off my balcony. Crystal was patient with going over all the fees and expectations . I would definitely recommend.

Looks permanently closed - graffiti is covering all of the windows and most of the exterior of the…read morebuilding. Not maintained at all, total eyesore

We've used Up & Up three times over the past couple of years and they've earned our loyalty every…read moretime. The movers are consistently punctual, hardworking, and strategic, not to mention they are experts at Tetris. Our most recent move got complicated fast, with multiple pickup locations, last-minute changes, custom logistics, and Brandon was extremely helpful. He met every curveball with a genuine can-do attitude. He was honest about what was and wasn't possible while still making a lot of good things happen, and worked with us to land a fair, affordable price. He made a stressful move feel totally manageable. Even though our most recent move took us out of the area, but we will recommend Up and Up at all our Bay Area friends!

Short version: I'm raising my review to 3 stars which is an average of the 1-star initial…read moreexperience with the 5-star effort that owner Matteo made to apologize, take responsiblity, and pay for damages. Long version: On the same day I e-mailed Up and Up's owner Matteo and posted this review--in fact, within an hour--he called and sent me a message. "I will make this right," he said. His actions over 2 weeks since then demonstrated his strong appetite to do as he promised. We discussed how this situation happened, and he took full responsibility for all of the elements of this that were preventable. In fact he took *personal* responsibility rather than throwing his crew under the bus, which was commendable. We talked about how he might more effectively communicate the fact that moving industry contracts fully protect moving companies from liability regardless of the cause--accidents or moving company negligence. My lesson: I should include full coverage insurance in my future moving budget. Matteo arranged for my damaged cabinet to be repaired, paid part of the costs of my unpacking crew (who had to play Jenga in order to carefully untangle the unsecured load), and promised to (re)train his crew. Despite the shifting load, we had very little breakage, and no breakage in the boxes they packed. For a cross-country move in a UPack truck (which is not known for gentle treatment of loads) this is a very good outcome. Matteo rightfully pointed out that I asked for help packing the kitchen the night before the move, which meant the crew moved quickly in the kitchen--hence the unlabeled boxes. I wish none of this had happened, but I'm very grateful for Matteo's integrity in committing to make it right.

Easy to understand pricing, no hard-sell, good value rates. Building is clean, elevator works,…read morestorage room well built. Staff are very nice. The owner's phone number posted in the waiting room is a nice touch. I got the instructions on keying-out wrong, and it wouldn't let me out. After the office was closed, but an employee explained what I'd missed and its been all good since then. Other customers are pleasant. Driveway and Interior of building clean. Carts work. Alarm-per-space that turns off when you enter and turns back on very nice!

They are now raising my rent for the second time in only a year and a half. I'm paying almost $50…read moremore for only a medium sized unit. They claiming they're raising it to compete with market value but the unit is still listed at the old rate (from two increases ago). If you're looking for long term storage, this place is terrible. They will raise your rate every Fall. They don't value their long term tenants.

Pay attention to the pricing. The first month is half off so the initial price can be misleading…read more They have smaller units so if you need more space (I asked for a 10x10) they may offer additional spaces/units next to each other for separate pricing. I was offered 3 units for about $375/mo. That's too inconvenient and pricey for my folks. They got 4 starts for answering the phone quickly with a pleasant demeanor.

Storing at Stuf was super affordable and easy, especially with no term requirements. Deborah was…read moreextremely helpful during our onboarding call which made for a painless move-in process. I love that I can easily walk to this location (or drive if I have to move a lot of items) and access my belongings without trekking to the outskirts of the city. Their app was easy to use.

Nice staff and good units at a fair price. Had a very good experience using as temporary storage…read morefor a few months.

Haven't even been there for half a year, yet the rent is already being increased by more than 20%…read more Apparently a type of rate scam. You move your stuff in at a somewhat affordable rate, breathe a sigh of relief at finding somewhere reasonably nice, then get hit with massive rent increases after just a few months. SO DISAPPOINTING and SO DISHONEST. Am now looking to downsize - or will be moving elsewhere. Then City Storage can find their next unsuspecting victim and begin the cycle all over again...

Great customer service with reasonable price tiers. Have booked many storages as I downsize and…read moreupsize and every level is clean and easy to get to. Highly recommend this location!

I've been a customer for more than 2 years now. I compared rates from major chains and this…read morelocation has the best rates. It's family and women-owned location. All the staff are nice. I lost my key to the lock and I asked for their lock cutting service. It was less than $40! I was hoping for a big $70-$100 bill, but no. This place is amazing! My rent did not even go up for renting over 2 years. Other places would have doubled or tripled my rent!

Tanya has amazing customer service skills. This facility feels well attended to and taken care of…read more I feel safe here and it's clean.

Let me start by saying that LaTanya is still amazing and the reason that the facility still…read morereceives 2 stars. However, one month after posting this review, my storage fee was raised 20% without notice. Since initiating the lease of this space in January of 2020, the monthly cost has gone from $180 to $327. Today we received a notice that there will be limited access to the facility for the next three months because of construction nearby. Looks like I may need to move my belongings to a different company. So disappointing.

I have been a Storage Mart customer (Mandela/West Oakland location) for over 10 years. I recently…read moreswitched units and what I thought would be a somewhat easy endeavor turned out to be a disaster with many stressors (including a broken freight elevator which seems to be a continued issue at the Mandela location). With that said, I give Storage Mart a 5-star rating. I would also like to take a moment to highlight the helpful and continued customer service/support I received from both Neil and Camilo during one of my toughest days. I could not have endured such a complex move without their understanding and guidance. It is the PEOPLE that make Storage Mart my continued go-to for my storage needs.

I was sent an invoice issued on 6/16 listing charges with a 7/1 due date. On 6/21 I was informed…read morethese charges were late and incurred a fee. When I cited the invoice's 7/1 due date, I was sent a new copy of the same invoice with an "issuance date" of 6/16, with charge added post-facto on 6/21. The act of editing an invoice *after* its issuance date to change the amount owed strongly suggested fraud, so I left a review stating as such. I was asked by the reply to email their help@, but I already did that yesterday before they even replied to this rating. They didn't even check their messages before telling me I should email them... I would love it if they checked their email and we could work this out!