We've used them for a number of years, and they are great. Finished in about 15 minutes this…read moremorning, came right on time. Great business to work with. Highly recommend!

Carl parked in someone else's drive blocking 2 homes while dragging a septic line. Didn't bother to…read moreask or inform the actual homeowners that he chose not to use the drive of the client who hired him. Unprofessional, rude, un clean. Will never use this service .

Carl's has come out a couple times over the past 10 years and has serviced our septic pump. We…read morecalled a few weeks ago to schedule a pump and they were supposed to come out. Not only did they not show up, but they also didn't even have the courtesy to call us back after multiple voicemails left. Very disappointing.

Excellent workmanship and attention to detail. Knowledgeable and friendly staff. Put in a new well…read morewith Grundfos constant pressure system and sealed old well. Priced fairly and overall job came in a bit under the original estimate.

Had a well pump replacement scheduled for a Thursday, but the pump failed on Tuesday. A crew…read morearrived within the hour, assessed the situation, and replaced the pump in about 2 hours. Everyone was courteous, professional, efficient, and - most importantly - they knew what the hell they were doing. They apologized for having to drive over part of the flowerbed, but hey - I'm the one who planted flowers around the well cap. (No biggie.) As for pricing, the total ended up being a couple hundred less than the estimate. (Yay!) The new pump also came with a 5-year warranty. (Cool.) Replacing a well pump is always expensive, but I think we were charged fairly. PRAIRIE STATE WATER SYSTEMS ROCKS.

We have been using Hallmann's Septic for over 25 years and they have been consistently outstanding…read more Most recently, we had an issue with a cracked pipe leading from the house to the septic tank and they responded quickly. Along with Northern Illinois Septic, they got the job done and referred us the help we needed. They explained exactly what was going on, fixed the problem efficiently, and made sure everything was working properly before leaving. From start to finish, every experience has been smooth. Scheduling has always been easy, they arrive right on time, and the team is knowledgeable and courteous. They take the time to answer questions and make sure everything is handled carefully and thoroughly. Hallmann's Septic is reliabe and honest! We highly recommend them to anyone in need of septic services and will continue using them in the future!

Terry Hallmann'a company has been serving our house for many years and continues to do a great job!…read more Mark came out just yesterday and emptied our septic tank and did great work. For any homeowner with a septic tank I highly recommend Hallmann Sanitary Service!!

SUPER satisfied w the quick response by Karla the manager upon the initial inquiry I submitted…read more AMAZING cust service They confirm a two hr window of arrival When the technician is en route, they text you an eta WITH picture (super safe and reliable) My Ma needed her leaky toilet fixed. Erick L was AMAZING with communication and transparency with every change/new finding. Erick and Karla are reasons why successful businesses exist!

10/10, Highly recommend! Eric and the team were very professional and quick. When I reached out…read morethey were so nice and did everything they said they would. I''l be recommending them to all my friends and family!

Blue Whale is now owned by a different company and is based in Batavia. Since I had a good…read moreexperience in the past, I called with an issue over the weekend to be sure I could get in line for Monday. After hearing nothing into the early afternoon on Monday, I called the office. The reception person said she would have a tech call me. An hour+ later, I had heard nothing back, and since it was getting late in the day I called again. Apparently the staff was on a "big job" with no idea of how long it could take. She wanted to push me off til the next day; I declined (this was why I called ahead!) She said, "I already waived the $100 emergency fee"...what emergency? It's not like my place was flooding, and when I called I didn't say, "I need a plumber in an hour" or something. It's apparently because "they wouldn't be in the area." I finally had her cancel the appointment. The new parent company is A&P Grease Trapping, and the Blue Whale number is now answered "A&P," which was confusing until I looked it up. But I do not recommend this plumber any longer; the scheduling and customer care needs a lot of work with this new arrangement.

Made an emergency call due to a leaky dishwasher supply valve, requiring the water to the house…read morehaving to be turned off, on a Friday evening. Carl called within an hour, and arrived within 40 minutes. He made quick work of replacing the valve, while being diligent to wear shoe protectors while inside the house, and removing them every time he stepped out. Carl was very pleasant and knowledgeable. And I know the big question, the price was very reasonable for an after hours callout!!

We contacted Nick wanting some nipples for body sprayers in our shower replaced (they were done 20…read moreyears ago and the original homeowners used galvanized pipe which was rusty). We also wanted a camera inspection of our sewer main line to confirm the stuff we are using to keep the roots out is working. Nick gave a ballpark cost over the phone for the bore scope inspection and after seeing the shower gave us a quote on that. The prices were all fai and he replaced the galvanized stuff with brass which won't rust. The bore scope inspection confirmed no roots in the line and he called me downstairs so I could watch it. We are happy with Nick's service and prices. He's an honest contractor who won't try to take advantage of you.

I have been dealing with Brilliant for close to 15 years. From small jobs to extremely large…read morecomplex renovations. They have always understood what was needed and did the work in an extremely timely and quality manner. I view Nick as master craftsman at his trade.

We had a great experience with Ace when we needed our sewer line partially replaced. We got quotes…read morefrom multiple companies and Ace not only came in well under every other quote, they were the most comprehensive in diagnosing the problem, discussing different approaches, and mapping our system in order to minimize how much of our yard/sidewalk would have to be excavated. The communication from Ace was outstanding throughout the process, which was delayed by weather and complicated by obstacles from previous repair attempts by another provider. Their guarantee that they'd address any emergency repairs immediately gave us a lot of peace of mind while we waited for the ground to thaw for the line replacement! They handled the permit and inspection process seamlessly as well. We will continue to work with Ace in the future and would highly recommend them.

We really appreciated their quick and friendly service, would definitely recommend them!read more