Selva Maya was the perfect mix of thrill and nature--ziplining, cenotes, and jungle exploration…read morethat made us feel like Tomb Raider for the day. The staff had a great sense of humor, kept things fun and safe, and the tour was the perfect length--not too short, not too long. A must-do in Tulum!

This was so much fun. We definitely recommend adding the ATVs which we were on to get from the…read morefront entrance where we parked to where the zip lining is. The alternative is you jump in a jeep bus thing and they drive you. The zip lining was really fun.

Great day tell with Oliver as our guide. He's very friendly & knowledgeable. E we hit Tulum ruins…read morewhere he explained Mayan history. We were advised to leave at 8 by Adolofo who sold us the trip. Tulum ruins were empty when we arrived. By the time we left it was getting packed with large tour buses. Next into to cenote for some snorkeling is cool, refreshing fresh water caves. Everyone wears life vests so it is very safe. Again Oliver explained history of cenote use by the Mayan people and how they believe they were formed. In way back to Playa del Carmen, we hit Tropi Taco. Food was muy delicioso as was the choice of juego. Lunch was included in the price as was beer, water, & Gatorade on ice in the van. Overall, great trip with a great guide Oliver

My husband and I stayed at playa del Carmen and wanted to do some exploring in the Tulum area…read more There's plenty of taxis waiting to take you out but it's hard to find one coming back so we inquired with this company about a package that would take take us out to the Mayan ruins and to a cenote. The price sounded fair and we booked for 2. Adolfo helped us and we informed him we wanted something mellow because I am pregnant. Some of the perks he promised were water, buffet lunch, umbrellas for shade and extra precautions because of my condition. He asked us to meet him outside the booking office the next morning at 11:30am so he could walk us to our driver that would be around the block. He wasn't there, not a problem someone else walked us over. On average the trip was suppose to be 11:30-6pm I believe. Our driver was horrible. Keep in mind we are both Mexican, live in LA and have experienced Tijuana drivers so we are used to wild driving. This was completely unsafe and on a different level. It's about an hour drive. We were in a van with a family from Canada and one of the little kids threw up because of how fast this guy was going. I saw the cooler in the van but no one was offered water. We got to the ruins and we were handed off to our tour guide. We were led to the bathroom and an expensive gift shop were everything is ridiculously overpriced. We bought water here. It was scorching hot no offer of the promised umbrellas. The guide was rushing through and said to follow him and we would have time in the end to go back into the ruins to look around and take pictures if we wanted. We were asked to meet him at 3 for pick up. Although we were all done looking by 2. The Canadian family was probably down at 1 because they wore sandals and it was too hot for them. Wish they would tell you bring walking shoes, hats and umbrellas as there is little to no shade. A lot of wAsted time here waiting. Same driver picked us up and took us to the cenote. The drive in is long, unpaved and extremely bumpy. I was super worried for my belly and in pain. This guy was driving in extremely fast. I told my husband to say something about his driving and he seemed bothered. First he said someone else would be picking us up and that we should let the driver know ahead of time. Mind you our registration form indicated I was pregnant and to be cautious. Also pregnant or not that was just terrible driving. We got to the cenote and were rushed to change. We had time for a quick dip and given some information and then quickly led out. I was so disappointed we didn't spent more than 10 minutes there before being rushed out. No time for pictures or even a little swimming. The changing rooms are poor. The barely there curtain does not offer privacy and you pretty much have to be okay with being being exposed because the wind will blow it away. We changed and stood around like idiots not knowing where to go. Finally, someone informed us we'd get picked up to eat lunch. We were driven to a different part of the park probably around 4:30 and their idea of a buffet is rice, beans and 2 tiny taquitos. It was delicious but definitely not a buffet or enough food. This was a super late lunch and I would have bought food at the ruins had I known. Thankfully our other 2 drivers were caring and mindful. We had Samuel who was super friendly and caring. He's the reason why I'm not leaving 2 stars. It's not good when you're hoping not to get stuck with unprofessional people. All drivers need to be safe. Tour at the ruins need improvement. Time at cenote needs to be extended and they need better communication with clients. Lastly, they need to honor what they are promising when they sell you a package. They are a company with many staff members so adequate training for all is key. I would try a different company if I return.

It honestly was not as big of a wow factor as I had hoped…read more... Our tour guide for the cave was subpar at best! He did a very bad job at sharing the ecological (and anthropological) history of the area He did a bad job answering questions... We were rushed through the cave ........ It is a beautiful cave though, especially the part where you walk over the water over the bridge ((but definitely should not be a top 10 National Geographic cave walk!!!..?!!! I have seen much cooler caves!...) The animal park is very fun. They take nice care of the animals and they actually have a great variety. My two-year-old had a great time with the animals. The cenote Was ***extremely busy !...... full of loud obnoxious tour groups who completely ruined the whole vibe There are catfish in the water that do not bite The cenote is small. The water is crystal clear! It is very fun to explore! Bring a mouth piece for the snorkel, as they do not provide those (the thing that enables you to breathe while you are under water) The water is FREEZING cold Even colder than they advertise There are no wet suits We went Thursday at 1 pm for the cave, and 3pm for the cenote, so I was not expecting it to be busy..... The cenote is 10 minutes away from the cave ( you have to drive there) Aktun Chen is about 20 minutes down a dirt road- once you exit the highway, there are signs saying you are heading the right way to the cave/cenote, but I kept doubting myself.. as the dirt road feels very remote Glad I went, but honestly would not go back again... PS- they say no sunscreen to protect the cenote, but allow bug repellent lololol -- do you know how much more toxic bug repellent is than sunscreen?? Hire better staff, and I will feel inclined to give a better review It felt like a cattle corral ..... did not feel genuinely cared for ((or that the staff genuinely cares for the environment!..!.!.!)

We signed up for the combo package which included ziplining, then a cave tour and then the cenote…read more The whole family unanimously agreed Aktun Chen was the highlight of our 1 week trip to Mexico. The ziplining was 10 ziplines, and the tour guides were fun and allow you to go upside down or 2 people at once on some of them. Make sure to bring money to tip the tour guides! The cave tour was the weakest section but I admit I did learn a bunch of interesting geological sorts of stuff. The cave actually gets a bit muggy and so the cenote was a great way to finish the day and cool off. They have you do a very brief "tour" in the cenote and then we were given about 30 min of free, unsupervised play time there. The water is clear, cool, clean and you adjust very quickly to the temperature. The lighting and colors were MAGICAL and the kids loved swimming amongst catfish. Water shoes were perfect for the whole day. You get a locker at each site. Towels and change of clothes are handy at the end of the day- don't forget those! And keep in mind that getting to the front entrance of Aktun Chen is not the same as getting to the actual reception area - it's ~ 3.5 km down a windy dirt road. Something to consider if you get motion sick easily, or something to consider if you rent a tiny car that might have difficulty on dirt roads.

IMO I do not recommend for small children. Fernando and Fernanda (not sure if they were messing…read morewith us with their names) were our guides. They were wonderful! We didn't go crazy fast but it was fun and dirty. Recommendations- expect to get dirty, buy bandana, they provided goggles. Wear clothes you don't care if they get dirty. Wear your bathing suit. Pack your towels in a closed bag. Wear socks and sneakers, pack water shoes for the walk to the cenote is over tree roots and rocks. We would recommend this for those who like this activity. We did the 11:30-2:30 trip. The cenote was chilly yet refreshing.

Customer service was ok, Tour was fun and our guide George was amazing. Only problem came was…read moreduring the Atv session and that guide. We had only a group of 4 and he didn't make it any fun. We were told to go turtle slow literally.

Book directly!! Use Whattsapp to call them +52 984 132 0882 ask to be picked up at the meeting…read morepoint COCO BONGO in Playa del Carmen. Bring: Swim shorts, Bandana to cover nose, Towel, Change of clothes, Water sandals, Backpack, Mosquito repellent, Sunblock, sandwhiches & cash. Their location is VERY SAFE & only 10 minutes off the main 307 Road in Tulum. You will NOT be deep and isolated in the jungle. We did ATV, Ziplines, & Cenote Combo and had a great time. ATV & Cenote swim about 30-45 mins each, Zip lines - 4 total. Definitely worth doing it, Time did NOT feel short at all; just enough to do multiple activities in 4-5 hours. Any transportation to and from the jungle area just adds more time. Highly recommend for Families with kids (8+ minimum age) to all activities. The guides take care of you & make sure you're safe. Even if your hesistant about ziplines you can do the small ones only. The biggest one is about 7 stories tall & 1 minute long- I think. It has an awesome view above the tree line & you shouldnt skip it!! If I return I will do this excursion again.

Booked the Maya Adrenaline Tour from a kiosk on 5th. It was supposed to include 4-5 zip lines,…read moreatv-ing, an authentic meal and cenote. Transportation was provided and then picked us up to the hotel and brought us to their store to pay the remaining balance. The driver from our PDC hotel was about 30 mins. Upon arrival we were brought to a shop where they showed us all the items we should or could be buying - goggles, glasses, bandanas, water, bug repellant and sunscreen. I wished they had told us in advance that they did not provide goggles as this was the first time I have been on an ATV tour that didn't provide them. We all purchased bandanas and some of my friends also purchased eyewear. We had brought towels and a change of clothes but there is nowhere to carry them (bring a small backpack or be prepared to have nothing on your trip - including water as there was no place to put it). We put our bags in a locker and were provided the ATVs. The group was small which was nice, the guides were very knowledgeable. The cons - we only went on 1 zip line. There was one in a cave that was offered which we declined (we were told it was normally a kids activity) but the brochure said one of the longest zip lines in the area and we felt a little ripped off by this. Even if the mini water zip line was 1/4 or 1/5 offered, where were the other 3? After the ATVs we returned for a snack and we thought it would be an authentic meal as per the brochure and it was a ham and cheese sandwich - with one single slice of ham and one single slice of cheese along with some iced tea. We were then offered pictures for a cost and were enroute back to our hotel.

Fernando demonstrated such great customer service and professionalism. He went above and beyond to…read moreensure that my needs were accommodated. I really am grateful to have had the pleasant experience with Fernando.

Playadelcarmentours.com is a website offering multiple services. I went on shared fishing trip (6…read morepeople, around $180,- each) with them, was the worst one I have experienced. In a nutshell, we went trolling the first two hours (us watching the mate adjusting his line for 2 hours, no bites at all, sitting in Diesel fumes, I could have told him after 1 hour). Then they finally gave up and started to adjust the rods for bottom fishing, i was thinking we finally get to fish, but no. It was our mate and captain doing the fishing, when there finally was a bit, they would handle the rod over and let us reel it in, that was it. We had a few bites, each one of us got to reel in one time (one guy never even touched a rod). After an hour it was back to trolling and back into the marina (I have a feeling they really wanted to catch something big and that probably makes them more money than our tips). Essentially, we all paid good $ to watch those 2 guys fish (Double trouble was the boat) for 4 hours. Don't do it is all I can say, waste of money and time.

If I could put zero stars I would. We rented a bike for a few days, we had issues opening the seat…read morestorage, they require you to leave your passport, they tried to change the price on us and when the battery got stolen the insurance didn't cover it so they decided to make up a price. We talked them down but they were insanely rude. Just stay away from them.

Beware of their creative pricing structures. They told us they only rented bikes for the rest of…read morethe day for $80MX. When we returned the bikes just 8 hours later he told us that we could have had them for the entire day for just $20 more which would have been a yes for us! It was tricky marketing and we asked to take them overnight and he said no, 'what's done is done'! What crap customer service! Not to mention the bikes are horrible, squeaky, off alignment, low air, and they want $2300 if they're lost. Please! They're barely worth the $80 we got em for.

Pretty reliable bike rental. Probably the best rates away from downtown Tulum, near the beaches…read more The guy is helpful. Given there aren't too many off-hotel property rentals in the area, they do have quite a few bikes and scooters for rent. The bike I got was very sturdy and I managed to negotiate for overnight as opposed to end of day return. He mentioned 100 pesos for a bike to be returned at 7pm when we went to pick up the bike around 11am yesterday. You have to pay the rental charges in cash, when you pick up the bikes. You also have to leave either your driver's license or your passport as the security deposit. Good news - you get em back upon returning your bike. All in all - a very good rental place for your bike / scooter needs in Tulum beach!

Great bike rental- I would not go anywhere else. Their prices are the best compared to everything…read moreelse on the beach road. $100 pesos per bike per day, return bikes by 9am. Drivers license for deposit. Bike seats could be a touch more comfortable, but for their price it's not fair to complain.

My husband and I rented two scooters at space my husband and I rented two scooters at ATR rentals,…read morefrom 7/5/19 through 7/13/19. We have been renting scooters from Fili since 2005, when we come to Cozumel on vacation. They are always honest and reliable and reasonable prices for the scooter rentals. The scooters are always well-maintained and clean.