Great day tell with Oliver as our guide. He's very friendly & knowledgeable. E we hit Tulum ruins…read morewhere he explained Mayan history. We were advised to leave at 8 by Adolofo who sold us the trip. Tulum ruins were empty when we arrived. By the time we left it was getting packed with large tour buses. Next into to cenote for some snorkeling is cool, refreshing fresh water caves. Everyone wears life vests so it is very safe. Again Oliver explained history of cenote use by the Mayan people and how they believe they were formed. In way back to Playa del Carmen, we hit Tropi Taco. Food was muy delicioso as was the choice of juego. Lunch was included in the price as was beer, water, & Gatorade on ice in the van. Overall, great trip with a great guide Oliver

My husband and I stayed at playa del Carmen and wanted to do some exploring in the Tulum area…read more There's plenty of taxis waiting to take you out but it's hard to find one coming back so we inquired with this company about a package that would take take us out to the Mayan ruins and to a cenote. The price sounded fair and we booked for 2. Adolfo helped us and we informed him we wanted something mellow because I am pregnant. Some of the perks he promised were water, buffet lunch, umbrellas for shade and extra precautions because of my condition. He asked us to meet him outside the booking office the next morning at 11:30am so he could walk us to our driver that would be around the block. He wasn't there, not a problem someone else walked us over. On average the trip was suppose to be 11:30-6pm I believe. Our driver was horrible. Keep in mind we are both Mexican, live in LA and have experienced Tijuana drivers so we are used to wild driving. This was completely unsafe and on a different level. It's about an hour drive. We were in a van with a family from Canada and one of the little kids threw up because of how fast this guy was going. I saw the cooler in the van but no one was offered water. We got to the ruins and we were handed off to our tour guide. We were led to the bathroom and an expensive gift shop were everything is ridiculously overpriced. We bought water here. It was scorching hot no offer of the promised umbrellas. The guide was rushing through and said to follow him and we would have time in the end to go back into the ruins to look around and take pictures if we wanted. We were asked to meet him at 3 for pick up. Although we were all done looking by 2. The Canadian family was probably down at 1 because they wore sandals and it was too hot for them. Wish they would tell you bring walking shoes, hats and umbrellas as there is little to no shade. A lot of wAsted time here waiting. Same driver picked us up and took us to the cenote. The drive in is long, unpaved and extremely bumpy. I was super worried for my belly and in pain. This guy was driving in extremely fast. I told my husband to say something about his driving and he seemed bothered. First he said someone else would be picking us up and that we should let the driver know ahead of time. Mind you our registration form indicated I was pregnant and to be cautious. Also pregnant or not that was just terrible driving. We got to the cenote and were rushed to change. We had time for a quick dip and given some information and then quickly led out. I was so disappointed we didn't spent more than 10 minutes there before being rushed out. No time for pictures or even a little swimming. The changing rooms are poor. The barely there curtain does not offer privacy and you pretty much have to be okay with being being exposed because the wind will blow it away. We changed and stood around like idiots not knowing where to go. Finally, someone informed us we'd get picked up to eat lunch. We were driven to a different part of the park probably around 4:30 and their idea of a buffet is rice, beans and 2 tiny taquitos. It was delicious but definitely not a buffet or enough food. This was a super late lunch and I would have bought food at the ruins had I known. Thankfully our other 2 drivers were caring and mindful. We had Samuel who was super friendly and caring. He's the reason why I'm not leaving 2 stars. It's not good when you're hoping not to get stuck with unprofessional people. All drivers need to be safe. Tour at the ruins need improvement. Time at cenote needs to be extended and they need better communication with clients. Lastly, they need to honor what they are promising when they sell you a package. They are a company with many staff members so adequate training for all is key. I would try a different company if I return.

Selva Maya was the perfect mix of thrill and nature--ziplining, cenotes, and jungle exploration…read morethat made us feel like Tomb Raider for the day. The staff had a great sense of humor, kept things fun and safe, and the tour was the perfect length--not too short, not too long. A must-do in Tulum!

This was so much fun. We definitely recommend adding the ATVs which we were on to get from the…read morefront entrance where we parked to where the zip lining is. The alternative is you jump in a jeep bus thing and they drive you. The zip lining was really fun.

Fernando demonstrated such great customer service and professionalism. He went above and beyond to…read moreensure that my needs were accommodated. I really am grateful to have had the pleasant experience with Fernando.

Playadelcarmentours.com is a website offering multiple services. I went on shared fishing trip (6…read morepeople, around $180,- each) with them, was the worst one I have experienced. In a nutshell, we went trolling the first two hours (us watching the mate adjusting his line for 2 hours, no bites at all, sitting in Diesel fumes, I could have told him after 1 hour). Then they finally gave up and started to adjust the rods for bottom fishing, i was thinking we finally get to fish, but no. It was our mate and captain doing the fishing, when there finally was a bit, they would handle the rod over and let us reel it in, that was it. We had a few bites, each one of us got to reel in one time (one guy never even touched a rod). After an hour it was back to trolling and back into the marina (I have a feeling they really wanted to catch something big and that probably makes them more money than our tips). Essentially, we all paid good $ to watch those 2 guys fish (Double trouble was the boat) for 4 hours. Don't do it is all I can say, waste of money and time.

Transportation showed up only once out of our 4 trips. We wasted a good amount of time waiting for…read moreno show pick-ups. I gave 2-star rating because at least they issued full credit for services not provided. I recommend grabbing taxis. There are plenty of taxis available. The 4 taxi rides would have totaled $185 versus their price of $278

This was a great package until the very last portion of the tour. We were given 70 minutes to…read morefollow a guide through a very challenging jungle path, resting every 20 minutes due to water replenishment and hand fatigue. Afterwards, we were dropped off for 90 minutes ata beach resort where the food prices were very high and the food was just average. This part was easily 45 minutes of a wasted trip. If we were just dropped off at the port, this would have been a better experience. I will reconsider my experience and provide this business with 4 stars strictly due to the ATV experience.

I used Cancun Discounts for a return trip to Playacar from Cancun airport and a few weeks later for…read morea return trip to Akumal from Cancun airport. Both times I received excellent customer service from all of the employees I interacted with including the drivers. I have recommended them to others and will have call them the next time I am in Mexico.

I would echo what many other reviews report about JS Tours being a disingenuous company. Their…read morewebsite's technical errors (and misleading information) resulted in my request for an airport shuttle being denied shortly before my flight. I originally requested the shuttle two days prior to departure and received an error saying 24 hours was the maximum time window prior to a departure that a shuttle could be booked. Therefore, I waited an additional day before resubmitting the request, only to receive the same error. I contacted the company's support and described the issue. They thanked me for helping to identify the website misconfiguration and then promptly refused to help sort out my shuttle request. The original issue could be overlooked as simple human error, but the company's disregard for their customer's well-being was a disappointment.