I think one of the best things that a company could do is perform the work to the best of their…read moreability. The second best thing they should do is correspond with the customer so that the customer knows what they're doing. You cannot connect with anybody on Gerber they will not accept a phone call only they can text you. They will not call you but they'll text you so those are poor communication habits that you get into because you do not want to deal with the customer every day that they're looking for their vehicle when it's five days past due so I heard lotta good things. That's why we brought the car there but I haven't heard from him in four days now I don't know if it's ready or not you can't get through to anybody

Excellent customer service, great communication, workmanship- replacement parts and painting above…read moreand beyond expectations- I got my car back looking so clean and new! They warranty all their work and called me the next day to make sure I was satisfied with everything- amazing professionalism these days!! All employees were very courteous!

Bailey and Gabe were professional and courteous. Contacted us for earlier installation time at our…read morehome, which worked out well. Very thorough with their work process. Front windshield installed and area was cleaned within 30 minutes of arrival. Highly recommend their service.

From the owner: Auto Glass Now offers fast, friendly, and convenient auto glass services across the country with…read morehundreds of locations throughout the United States. Our local team of experts can help provide trusted auto glass repairs, car window and windshield replacements, and ADAS calibrations. As a part of the Driven Brands family of automotive aftermarket companies, Auto Glass Now delivers national scale and efficiency, alongside its premier service quality. Call or visit us today to get back on the road!

After a deer so rudely ran out in front of me, my insurance company recommended another local body…read moreshop who said it would be at least 1 month before they could even start the estimate on my vehicle! I called my insurance company back and asked for a listed of approved shops in my area. I called Lisa's first based on their reputation. They got me in for the estimate 2 days later and began the work the following Monday. My car was back to looking like nothing ever happened in less than 3 weeks and I am beyond pleased with the results! The two ladies I dealt with in the office were polite and professional all the way through the process and my vehicle honestly looks showroom new! Thank you for a job well done!

Ok so where do I begin. Brought my car in 10/2024 to address a defective pearl paint job by…read moreHyundai. Spoke with Lisa that day regarding an estimate and each area of the car I wanted addressed. I specifically asked her to repaint the rear passenger door and the ENTIRE top rail panel. I had applied primer to the door and approximately 6-8" on the top rail to prevent rust until I could get a professional to do the job correctly. Was quoted around $2700. Car was done in 3/4 days and looked good except some "overspray that looked like bubbling" that they needed to take a clay bar to to remove. Great job I thought. It's now 7/2026 and there is bubbling happening on the top rail and toward the rear. One of the bubbles popped exposing the primer. Made an appointment for Lisa to see it. After taking a look at it it was explained to me that they did NOT address the entire top rail as initially discussed and they only "spot" painted the area that I had primed then painted over the existing paint surrounding that area. The door looks great but I assume they stripped that down and redid the entire thing. So I paid $2700 for one door and one spot on the top rail (and some window molding and clips). She then gave me a quote of $1598.74 to paint the entire top rail hahaha. She then said but I'll do it for $1000! So tell me....why would you do that for me? A $500 discount...why? And why would I ever go back to have this done the right way when it was supposed to be done the right way the first time. I'm not speaking for everyone here, everyone's experience is different it seems with this shop but my experience wasn't the one I initially thought it was which was good. All I wanted was to give them the chance to do the right thing and that didn't happen for me. Folks before you agree to anything here make sure you're specifically addressing your needs and that they know and have it in writing that you can understand. For $2700 this should have been corrected and being told be Lisa "well this pearl paint will give you more issues down the road" isn't what anyone should hear. I paid money for that NOT to happen again instead I'm back to basically the same paint job Hyundai gave me. I can't wait for this shops response to this review "we guarantee are work, sorry you had a bad experience hopefully you were able to get it fixed elsewhere, something along those lines. I have pictures of the proof before and after. I have another body shop that confirmed this wasn't the correct process. Paint over existing bad Hyundai paint job. This is why I specifically asked them to repaint the entire top rail. Im sure they do fantastic work, everyone refers them but geez $2700 later and they want another $1500 to do it again the right way. Just cross your T's and dot your I's with this shop before signing anything. Make it perfectly clear they understand what job should be done. 2 stars because the door still looks great. Better Business Bureau next.

I am extremely disappointed with my experience with Safelite…read more My windshield replacement for a Jaguar XF began in February 2026. I was initially told that the windshield would take approximately two months to arrive. Instead, I spent nearly five months repeatedly contacting the office myself because no one provided updates. During that time, I was given multiple explanations, including that the windshield had not arrived, the wrong windshield was received, the windshield was lost, and that it had been transferred to another location. Despite all of these explanations, there was no resolution. On June 13, 2026, I received an automated call confirming my appointment, leading me to believe that the replacement would finally be completed. When I arrived, however, I was met by a front desk employee whose demeanor was unprofessional and dismissive. Rather than assisting me with a service I had been waiting months to receive, the situation escalated, my appointment was canceled, and law enforcement was called. When the responding deputy asked whether the work could be completed at my home, the employee stated that it could not be done. This was surprising given Safelite's well-known mobile service options. The deputy provided his contact information and indicated that he could serve as a witness if I chose to pursue the matter further. Six days later, after receiving no communication from management, I contacted the store manager, Hillary, myself. Unfortunately, that conversation was no more productive than my previous interactions. What concerns me most is not just the delay, but the apparent lack of customer service, communication, and accountability. In my experience, employee behavior often reflects the standards set by management, and this location fell far short of reasonable expectations. The only reason I remained with Safelite for so long was because it was the vendor initially assigned through my USAA auto insurance policy. Fortunately, USAA has now allowed me to choose a different vendor, and I will be doing so. Based on my experience, I cannot recommend the Midway, FL location.

In addition to my previous review, I wanted to add some updates to emphasize the poor service…read morequality of this establishment. After receiving a quote of 5-7 days of shipping time for the "OEM" or Dealership glass to arrive, they informed me that the dealership has delayed the glass arrival by an additional 5-7 days! Yay! My glass has been broken for over a month and now, my glass has been extremely cracked for almost 2 weeks. This morning was likely the worst call of all. Safelite called me and informed me that they dropped my windshield after it had arrived at the facility and that it would be an additional 5-7 days before they could repair again. The man on the phone seemed sympathetic but I highly doubt that since they handled the only windshield that works for my car with such recklessness and disarray. This is officially the worst car experience ever! I wish I would've went literally anywhere else. I am in disbelief with the complete lack of care, compassion or empathy.

Incredible experience! Had an emergency issue with a door window regulator not working, and the…read morewindow was stuck in the down position. Antwan was available to get the issue fixed as soon as possible. Best pricing of all other competitors and made our problem a priority to beat the impending weather. Mobile service, so he came to us to get the issue fixed. Highly professional, prompt, extremely competent, fast, and always available when we called. Will definitely use this company again and highly recommend!

From the owner: Experienced Automotive Glass is based in Tallahassee Florida, specializing in windshield…read morereplacement and windshield repair. No matter if your at home, out shopping or at work. We are dedicated to customer delight and the best automotive glass experience.