Really frustrating experience. I paid $1,400 for a laser package with appointments every 6-8 weeks, which is key for results. Then right before my session, they called to say my technician quit and now I have to wait another 4 weeks--completely disrupting the schedule I paid for. This place seems consistently understaffed, and clients end up dealing with the consequences. For the price, I expected reliability and better organization. I'd look elsewhere. read more

I have never publicly written a 1 star review but feel compelled to do so here. I had high hopes when I signed up with Semper Laser, but there were red flags from the start. I was told to go ahead and purchase a package, but when I tried to schedule an appointment after being charged, I was told there were no openings for months. They then suggested I drive to a location an hour away just to get started. After that, my main Newbury Street location closed with no warning, and the replacement location (Lynnfield) I was supposed to continue with also cancelled on me less than 24 hours before my appointment due to broken lasers. Who would want laser hair removal from a studio that has broken lasers and cancels last minute? I've now been trying to cancel my account for over a month with no success. The Lynnfield sales coordinators completely stopped responding after saying they'd get back to me, and the customer support email hasn't replied to me. It's been over a week since initiating communication through that channel...and it's been over a month since the original location closed. I have continued to get charged dispute my last service being back in August of 2025. This entire experience has been disorganized and frustrating from start to finish. No one at Semper has taken ownership or helped. I literally think they remove bad reviews because like you I saw high reviews and signed up. But my recommendation is avoid at all costs. read more

I hate to leave this review because I truly love, love, love all of the technicians -- and I've seen every one of them. They are consistently kind, professional, welcoming and amazing at what they do. I'm also extremely happy with my results. However, my experience with the sales representative -- who I believe may also be the manager -- has been disappointing. She often comes across as pushy and unpleasant, which feels out of place given the otherwise welcoming and relaxing environment. That said, the young ladies at the front desk have all been wonderful, although there does seem to be a lot of staff turnover upfront. Overall, the quality of service from the technicians keeps me coming back, but I hope the overall office experience improves to better match the rest of the team. read more

A terribly run business. They spam text you with deals and promos, which is only a trap for you to sign up only for them to cancel appointments last minute. If you're lucky, they'll close a location close to you, only let you know through email that will probably go to your spam, and then take months to reschedule your next appointment. Only returning because I won't get a refund, but hopefully this saves you from signing up! Probably more worth it to spend a little more money on a reliable place. The employees themselves are super kind though! :) read more

I don't leave reviews especially not like this but they use pushy tactics to get you to buy the package and the first one maybe 2 appointments went fine but it seems though some of the technicians compared to others don't throughly do the treatment and that there's places she didn't even go near with the laser, they've cancelled or made me reschedule at least 4 times now I haven't had an appointment since December or January and they will not answer my phone calls some days they won't answer at all and the time for my appointment now has come 4/11/26 and it says cancelled when I look online even though it's supposed to be in 3 hours read more

Extremely unprofessional and disorganized. Find another laser company. They will take your money then treat you like dirt, canceling your scheduled appointments an hour before you're set to arrive. They gossip about clients, laughing about their treatments. The area manager Kayla calls me "Babe" and she's tacky, epitomizing unprofessionalism. RUN, not walk, away from this company. I totally regret buying package. That sales manager worked at Sephora and wears too much makeup. She has No class and a very witchy attitude. read more

Christina called me 25 minutes before my appoinment to cancel.This is the second time they canceled.She was not too happy that I bough iton Groupon. Now I have to wait for Groupon.Christina also hung up the phone on me.Very poor custumer service. read more

I love coming here. They are so helpful and very kind. 10 out of 10 I will recommend them to all of my friends and family! Thank you! read more

Highly recommend!!! Telling all my friends. Everyone is awesome here. From the front desk to marketing. They explained everything from pre-laser to post and future perfectly. The laser itself was super quick and easy. I've been to many different laser spots before and this was deferment the best! read more

Semper Laser - Their waiting room is so cute too!!! - Laser Hair Removal Near Me - Lynnfield, Massachusetts

I waited to write this review so I could clear my thoughts and give my honest, clear opinion. I don't trust Semper Laser so much that I chose to pay a $500 contract termination fee rather than go through any more treatments with them. I went to Semper Laser initially for a free small area because I am a founding member at a partnering small business. During my first treatment everyone was very nice and welcoming, the facility felt clean, and well organized. I have very light blonde hair so I was skeptical about if laser hair removal would work for me but decided to try the free area (underarms). The tech was very nice and said it's usually a good sign if you can smell the hair burning (which we did). It didn't hurt too badly at all, just felt like a cool burst with some little shock zaps. The trouble started after the session when they make you meet with a sales agent under the premise of checking how your treatment went. Although I mentioned multiple times that I was skeptical it would work for me Alvina assured me that if we smelled burning it was working. I was given pricing for a monthly plan for an additional medium area (bikini). When asked if it was discounted if you pay up front she said she could do that but that offer would not be available if I didn't sign before leaving that day. When again mentioning I wasn't sure it would work she discounted further - it ended up at $1800 total for 12 sessions of bikini + 2 additional sessions on the free small area. She was very nice, but also writes on her desk upside down and goes quickly so it's easy to confuse you and convince you to buy. Since it was later in the day (Thursday) I needed to come back the next week for the first treatment on my bikini. To my surprise, I got a text message from Semper Laser (Tuesday) for an end of month sale at 40% off. I immediately called the office asking to speak to Alvina to see if they could honor the sale - the front desk said they were sure they could since I hadn't had any sessions in that new area. When I finally got in touch with a sales agent (Amanda Racca), she said there was no way to honor it and it is what it is or I can pay the 30% fee and cancel. I took a few hours and called back to cancel when she then said she was authorized to give me a partial refund (not the difference in the promo). At this point I was disgusted with the way she spoke to me and how the company was handling the situation and did not want to do business with them. I had to pull teeth to get the refund form, and confirmation that they received the form which even then was not guaranteed (hence why I waited to write the review until after). I do not trust Semper Laser to do the right thing, and would never recommend going to them for any service - if anything goes wrong they will always cover themselves first and you're left in the wind. read more

WORST experience. I was badly burnt on both of my arms. It took Semper Laser corporate OVER TWO YEARS to refund me. I had to call an excessive amount of times to get a response. when they finally responded, they tried to only refund me half after promising a full refund. FINALLY got my full refund for their malpractice after two years. Extremely poor management. read more

So clean and cute inside! The girls make you feel so comfortable and will definitely recommend this place to friends !

I have been going to Semper for laser since they opened. Have been doing my face and neck. The results are amazing and they will do touch up after your completed. New machines, great results. The staff is amazing all very friendly and accommodating. I highly recommend semper at market st LYNNFIELD read more

This is a nice laser center. I drive in from out of town. The staff is very friendly and properly explain what goes on during the treatment process. I highly recommend them for your laser needs. read more

Senmper makes it easy! Laser is an investment, but the kind staff are willing to work with you to find something that works. Also, the office is SO clean! Highly recommend this place, it's worth a drive. You're in and out so quick as well! Thank you Semper!!!! read more

if you're debating on getting laser the answer is yes! And if you're debating on where, look no further. Semper laser has been amazing From Their easy scheduling and various time options to their staff. I noticed a difference after just a few sessions and now I have my dream skin. I have never felt more confident than i have this summer. Highly recommend Semper laser in Lynnfield for all my MA people! read more

100% recommend! Very professional, clean, and AMAZING prices! Keep a look out for there monthly deals, they have FREE packages often! So happy with my results after just 1 session read more

The people and service are absolutely amazing here! So kind and patient! They explain everything for you before any service and leave plenty of time for any questions you have. If you are looking for somewhere to get laser treatments look no further!! read more

I always have a good experience at this place! The technicians are very informative, patient and engaging. The overall facility is well maintained as well. I'd recommend to anyone looking for top notch laser removal services. read more

The girls at Semper Laser in Lynnfield are great! Super welcoming and warming. You will see results quickly after your first session! The laser they have is top of the line and also treats your areas with a tap of cryo for cooling so you really don't feel a thing! Many of my family members have gone for treatments right after I received mine. Highly recommend! read more

Amazing and caring staff! They go over everything with and and are very clear about the process. Barely any pain associated with my first bikini/Brazilian laser which is so surprising. Very pleased with my experience so far, I almost wish I could go sooner than 6 weeks! read more

Amazing experience!! clean medspa. the staff is super friendly and welcoming. I was VERY satisfied with my service and would definitely recommend :) read more

This was my first time getting Laser and I felt very comfortable walking in. aesthetically pleasing waiting area and the staff is very professional. My technician went over all the details and dos and don'ts. She was also able to show me cost and timeline if I was to do any other areas. Looking forward to my next appointmet! read more

I started going to Semper Laser a few months ago to treat my underarms and I can already see incredible results. The front desk as well as the techs are incredibly knowledgeable and very friendly as well. read more

The staff is really nice and very knowledgeable! I only had one session and already seeing some results. Highly recommend.

I love Semper at the lynnfield market street location! The office is incredibly clean, always smells amazing, and the staff is so friendly and personable. I was nervous to try laser hair removal, but it is the experience I've ever had and I definitely will refer anyone I can to them. I noticed an immediate reduction in hair growth after only one to two session and can't wait to try other areas! read more