I reached out to Trish for advice when it was hard to know where to turn. She was extremely…read moregenerous with her time during a free consultation and had good ideas, then followed up with her suggestions in writing with no hard sell for her own services. She's very willing to talk even if you're not sure what you need.

I highly recommend Patricia Throop and ElderCare Consulting. She provides a truly valuable and…read moremuch needed service to anyone needing help with decisions and care for aging parents and other loved ones.

I don't know what I would have done without Banister. After the sudden loss of my mother I had no…read moreclue or desire to figure out what needed to be done. Vanessa made it so simple. She has the remarkable ability to navigate through all the must-do's and paperwork while at the same time being a gentle and loving support. She truly cares and that kind of service isn't easy to find.

Banister is an absolute must if you're struggling with a health crisis (oncology and beyond),…read moregrief, bereavement and family issues that come out of all of these issues. Their offices are a safe haven during stressful times and their calming, grounding professionalism is so supportive and caring. I can't recommend Banister Advisors enough - they are certainly a partner in life events and especially during challenging times.

Rob Young, CSA is an outstanding senior advisor/referral specialist! Not only did he help me as a…read moresenior in finding a new place to live in a senior independent living situation but guided me step-by-step in the process! His vast knowledge regarding senior care is to be commended! WIth your kindness, patience, you truly made the journey easier! Thank you, Maureen M.

Rob from Oasis was amazing. He responded to my inquiry right away. He listened to my situation and…read morewas reassuring. From there he gave me recommendations and further descriptions of their services. I would highly encourage anyone dealing with elder care issues to give Oasis a call.

HomeWell has provided what has been, without exaggeration, the most consistently disengaged and…read moreineffective caregivers I have ever encountered. Over time, we have cycled through three caregivers and multiple management staff, all demonstrating the same troubling patterns: inattention, lack of basic caregiving skills, and a complete absence of accountability. Families should not be misled by warm introductions or polished three-ring binders filled with mission statements and promises of dedication. The reality could not be further from what is presented. Despite repeated and direct requests--both verbal and written--to management and individual caregivers to remain off their phones during shifts, caregivers remain consumed by personal phone use while my father-in-law, who has dementia, is left sitting in front of the television for hours at a time. I have personally purchased interactive games such as Connect 4, card games, and ping pong, as well as supplies for bird feeders, all with the intention of encouraging engagement and stimulation. None of these efforts have been utilized. Meaningful interaction appears to be considered "too much effort." This is especially frustrating because I know--through firsthand experience--that my father-in-law is far more mentally present and capable than the caregivers recognize. Ten rounds of Connect 4 with him is joyful, engaging, and entirely within his abilities. He is very much alive inside, and he deserves to be treated that way. On February 4, 2026, I visited to check his refrigerator and discovered expired raw eggs dated January 16, 2025, along with multiple other expired perishable items--foods that could have been served to him up to three times a week. This alone raises serious concerns about basic safety and oversight. I arrived at 1:04 p.m. By 1:08 p.m., the caregiver--who had been sitting comfortably on her phone--suddenly made urgent phone calls and left, abandoning her shift nearly an hour early despite being scheduled until 2:00 p.m. I immediately contacted management and, to date, have received no response addressing this clear dereliction of duty. This behavior is consistent with prior experiences. On an earlier occasion, I asked this same caregiver to walk with my father-in-law around the Ballard Senior Center. Instead, she ignored the request and sat on a bench until it was time to be picked up. It is not difficult to understand why she appeared uneasy when I arrived unannounced simply to check a refrigerator--basic oversight exposed ongoing neglect. While the primary legal responsibility lies with his daughter, who travels internationally for extended periods, my husband and I step in when she is away to ensure that his fundamental needs are met: bathing, shaving, walking, social interaction, and a properly stocked and safe refrigerator. Rather than welcoming this involvement, the caregiver and her manager complained to his daughter that I "micromanage" and should "back off." It is astonishing to be criticized for ensuring that a vulnerable adult is properly cared for. HomeWell charges $50 per hour for care. At that rate, families reasonably expect engagement, attentiveness, and respect for the dignity of a person with dementia--not caregivers sitting in chairs on their phones while ignoring their core responsibilities. Unfortunately, my hands are tied. I am not the legal guardian and do not have the authority to hire or dismiss caregivers. However, that limitation does not diminish my obligation to speak up when I witness neglect, safety risks, and systemic failures in care. This is not a matter of personality conflicts or unrealistic expectations. It is about accountability, basic competence, and humane treatment of a vulnerable elder who deserves far better than what HomeWell has consistently provided. I hope your loved ones are never placed in situations where their care and well-being are compromised, as we have experienced with HomeWell.

They were a lifesaver when my mom needed in home care. We had care 12 hours per day. Very…read morereliable.

The time was approaching when we were going to have to start looking for an adult living facility…read morewith the option of memory care for my mother in law. Two of her siblings had Alzheimer's before they passed, and we knew we needed to have a plan. We had no idea where to start. I remembered a friend who had recently gone through this with her mother. She quickly recommended I reach out to April. After spending an hour on a Saturday afternoon on the phone answering questions, April put together a plan. It was the middle of covid, but within a week she was able to find a local place that we could tour so that we could get an idea of what Adult and Assisted Living looked like. From there, she presented housing options that met our needs and finances. April was incredibly thorough, and went at our pace. The biggest thing I learned from the experience is that finding the right place is just the beginning. It is definitely a process, and what comes next is where April truly shines. She will literally hold your hand as you present this move idea to your loved one who may very well meet it with resistance. She also walks you through the steps of sorting and purging and all the things that come with moving an elderly parent. Where family members may get frustrated and impatient, April is sympathetic and understanding and right there to help. She is a wealth of knowledge and resources. In a nutshell, a move like this is not only stressful on the elderly parent, but the whole family who is involved. It is a huge decision with a lot of red tape. A third party like April helps navigate the process, and prevent unnecessary stress, misunderstandings and disagreements that can occur when families need to make these decisions together. She's an angel.

I was overwhelmed by the challenge of finding quality, local memory care, for two people, during…read morethe Covid lockdown. I turned to April with Senior Housing Advisory Services, not knowing what to expect. She took immediate action and quickly developed options taking our specific criteria to heart. There was a lot to handle, and April's experience and perspective made her a valued advisor with every facet. This could not have been pulled off without her, and the family members are very pleased with the new home, and the care our loved ones are receiving! Many thanks to April not only for her professionalism, but also her truly caring commitment.

We needed someone to help my husband shower after he returned home from the hospital and rehab…read more Our long term care people recommended senior helpers. The manager came out, apparently you must pass their interview, she was helpful and pleasant and we set up a schedule once a week for some one to come and help. Apparently once a week for a couple of hours doesn't bring in enough money for them so after the second week the called and with no explanation said they could not longer assist us. Seems as though they might have given us some notice to find another agency. I wouldn't recommend this company.

From the owner: Senior Helpers of Greater Puyallup is owned and operated by Harman Kaur and Gursimran Singh who…read moreadvocate for high-quality senior care. We are located in Federal Way on 1st Ave. At Senior Helpers of Greater Puyallup our primary goal is to help provide a high quality of life for our clients and their families, by delivering customized, dependable and affordable care. Our team of highly qualified caregivers and staff all live in the Puyallup and Federal Way areas and we are invested in this community. We proudly provide Alzheimer’s & Dementia Care, Companion Care, Transitional Care, VA Benefit Assistance, Surgery Assistance & Sitter Services, Parkinson’s Care, Personal Care, Chronic Disease Care, Respite Care, End-of-Life Support Care, Flex Home Programs, and accept Long Term Care insurance and Medicare.

Mother in law and her sister stayed here until MIL fell and broke her hip and her sister got Covid…read more This place does everything possible to have minimal staff available and constantly raise their charge. They were accepting Covid positive patients and placing other residents at risk. Folks this age don't keep masks on and go in wrong rooms, etc. without proper supervision. It is very difficult to uproot the elderly and they know this and use this because they know family are reluctant to uproot their loved ones regardless of price. Be warned, they will suck you in with promises but after a month or so, care decreases, staff leave and aren't replaced, no activities, and they will increase the charge.

I hired this service to care for my aunt. At least once or twice a week, no caregiver showed up but…read moreI was still billed. When they did come, they were very often late and left early but I was still billed for 6 hours when they were only there 2 or three. This wasn't just a few times. It was every single week. The over billing, lies, and outright fraud was outrageous, but the most unforgivable part was that my aunt did not receive the care she needed. I had no way to monitor them in a daily basis. Truly a horrible company.

We were introduced to the agency by a friend that used their service in the past. We set up the…read moremeeting with them and a couple other different agencies to make sure we do our due diligence and can compare what these agencies can offer us. We were extremely impressed with how quickly we received response from Synergy to set up appointment and their availability to start service right away compare to other agencies. We found their price is very competitive and they have different programs that suit our needs. Lisa, our care manager, who did our assessment is very thorough, professional, and really accommodative to our mom's need. We started service about 6 mos ago with a 3 times visit per week 4 hrs a visit. Mom currently need someone around the clock with her, and Synergy is always there along the way to help her maintain a good quality of life where she wants to be, her home. I can't thank Lisa and Synergy enough for making sure we have compassionate caregivers who is properly trained and takes good care of our mom.