After having a loved one at this facility for 2 years, I made the decision to move her to a more…read moreprivate facility to get more personalized care. I also made the move because I had zero confidence in the current administrator and his ability to keep the needs of my loved one. In the short time he has been in place, I have seen morale go down, resident families complain and complaints filed. In my opinion this person is misplaced and not qualified for this position. I voiced my concerns to the ownership group, it's up to them how to address them. In my dealings with the administrator, I found him to be rude, arrogant and condescending. He does not interact with family members, rarely interacts with resident and his follow up is horrendous. He will give you all the right buzz words and corporate talking point, but does nothing to back them up. I would not recommend, at this time, placing a loved one in this facility.

I can't say enough good things about Hearthside Manor. Nine months ago, when we could no longer…read morecare for my mom in our home, Hearthside truly became her new home. Because of its size and the small staff-to-resident ratio, Hearthside Manor provides an intimate, homelike setting with generous amounts of individual attention from the caregivers and communication based on a resident's current needs. When my mother moved in, the staff and caregivers worked together to understand what would make her comfortable in her new surroundings, physically, emotionally, and socially, and input from the family in this process was sought out and valued. When she returned to Hearthside from a recent hospital stay, everyone had to work through that process once again--but they did, and she has settled back in to a little different routine. There's no one-size-fits-all agenda at Hearthside--each person is treated with individual consideration and respect. While there is a routine in place which creates order and calm, there is also flexibility for individual needs and tastes. For example, those with dementia often don't have typical sleeping patterns, and while this can disrupt the average household, it is graciously accommodated in this setting. One of the caregivers often will simply sit on the couch with a wakeful resident after everyone else is in bed and share a cup of hot chocolate and stories until sleep comes. The confusion and emotions that surface from time to time are always met with reassurance and kindness. Family and friends are encouraged to stop in at any time and are made to feel at home with their loved one and the "family" that is made up of all the residents and staff. There's always a story to tell--what's been going on and how the family member has been doing since you were there last--and there's lots of laughter! It's so heartwarming to watch the genuinely gentle care from the staff as well as interactions that occur between the residents from time to time. I never walk out the front door without a smile on my face and a grateful heart for the people who make this a wonderful home for my mom! Hearthside is always clean, the food is good and nourishing and creatively prepared, the grounds and building are well cared for, the facility is safe and secure, the staff are happy and get along well with one another and the residents--it's a wonderful place!

My wife and I are 92 years old. Last July we determined it was time to go into senior living but…read morestill live independently. There was no doubt that Merrill Gardens offered exactly what we needed. While our living is totally independent, We have care available whenever we need it. The people are fabulous. We found immediate friendship in every aspect. The employees and the residents made us feel right at home. The dining room is unbelievable. We can select from a large menu. We can eat anytime of the day we choose. The food is of the highest quality. On the main floor is a large living room where we all gather for events. Entertainment is provided often. And it is entertainment of the highest quality. We were extremely apprehensive last July before we made the move. But the apprehension is totally gone. We love this place. We are truly at home.

I went to check this place out for my mom and was very impressed. It is clean and friendly. It had…read morebeen recommended to me by a real estate agent, whose husband is a fireman and knows all the different facilities around. She told me that he had seen them under duress and the Staff still responds very well.

My dear friend lived here since 2017. He passed away in 2022, I am his legal legal power of…read moreattorney, his beneficiary. I asked for a final statement a month after he passed. They refuse to communicate with me, refuse to email or call. I have sent numerous request to get a final statement. They lack of communication with the management is the most unprofessional management I have ever dealt with. During my friends stay at Bridgeport Place, he was unassisted. However, was still charged for assisted. They raised his rent without notification 4,340 pulled from bank. He passed in Nov, they still pulled the total amount for DEC. No response from management as to when I will see a final statement of charges. Does Bridgeport Place take advantage of all our elderly. Or just the ones who don't speak up for their rights?

We wanted to find a caring, loving place for our mother and we needed it soon. Bridgeport Place far…read moreexceeded our expectations. The staff were attentive and worked hard at making accommodations for our mother all within 24 hours. The room is delightful, very clean and perfect for her. Diba and the staff are first class. They have answered all of our questions and we feel confident that they will take care of our mother as if she were their own. We cannot thank them enough for the smooth transition. They all are so greatly appreciated! Val Roberts

The Cottages at University Place is absolutely the worst memory care facility I have ever been…read morein! The cheapest state food that they feed your loved ones looks like it came out a can and is filled with sodium nothing nutritional at all. The laundry for three cottages is overflowing to the brim with the residents clothes due to the hot water tank being broken going on two weeks then when you ask about your loved ones laundry all hell will break loose! Who ever gave this place more than one star was either paid or straight lying through their teeth. If you want to place your loved one in a whole inside of HELL with under trained aids that dont know how to properly wash their hands the Cottages at University Place is your best bet! This place S U C K S !! Don't believe the website that shows pretty rooms they don't look anything like that in fact they look the exact opposite if you can imagine. Please let this place be your absolute LAST RESORT!!

I wouldn't even give it a one. The staff are thieves, the Dir. SYDNEY is incompetent and the Dir…read more of Nurses, negligent. My 94 YEAR OLD mother stayed all of 6 days for respite and she fell the last morning she was there, the Dir. Nurses couldn't even do an adequate assessment to decide whether she should go to ED as the doors are closed and, she couldn't determine if my mother hit her head or not. She was a fall risk and they knew this going in as we tell everyone that. She eventually called the UP MEDICS AND they called to ask if we trusted her to stay there until we picked her up????!! The poor permanent residents! The bathrooms have NO TOILET PAPER, PAPER TOWEL OR SOAP AND THIS WAS STILL DURING COVID IN MAY 2022!! I asked them every other time I was there and they said, oh, we will get some. Then, when she left they said oh, her missing, expensive clothing is still in the laundry. To this day they refuse to reimburse us saying they "don't reimburse," and can't find the items. I called their corporate offices several times and they either transfer me or never return my calls. PLEASE DO NOT SEND YOUR LOVE ONES THERE, THIS PLACE IS A SCAM!!!!! Totally agree with "Cheryl!!!!"

My grandfather was a resident in the dementia unit downstairs for 4+ years. Sure, the building is…read morebeautiful, the staff seems caring, and the food is much better than most facilities. I have worked in various facilities, specifically with dementia/Alzheimer's residents and despite the beauty of this building inside and out, the care is horrendous. It is the same exact care that you can get at any facility. Of all of the times I visited, there were always new staff members that had NO idea how to properly care for my grandfather. I spent hours going in to the facility only to care for my own grandfather rather than spending the time to visit with him and cherish those moments. I spent my time reminding the staff of the issues with his care and what they WEREN'T doing. He spent $10,000 a month to live there and in all honestly I could have taken better care of him myself without him spending $10,000 a month. His valuables were lost within the first year of him living there. He died with nothing on the walls of his room, staring into the ceiling with no one by his side. I am very disappointed in his care at this facility and do not recommend spending that amount of money because I can assure you that the money is NOT going towards those residents. Those residents spend their days staring at a TV all day with no one-on-one interaction. The nursing staff does not recommend PT or OT to help assist these residents to live a healthier/active lifestyle. My grandfather was put into a chair and thats where he ended up the rest of his days being there. The nursing staff lies to you and tells you that they are doing the proper care needed and I caught them in the act of lying. I had to remind them to donn his boots because he ended up with a nasty heel wound that the facility NEVER healed (still there when he passed away). He was chair/bed ridden and they couldn't even remember to donn his boots which is VERY important to avoid skin breakdown. I had to clean his mouth out and wash his face. I had to massage his legs because they would turn black/blue from being immobile and the staff wouldn't do it otherwise, even when asked. I had to ask them to reposition him in bed to avoid pressure sores and skin breakdown. I even asked them to give him a bath because he had a bad odor to him. To me, this is not good care. This facility needs to re-evaluate where all of that money is going and start doing their job. It is heartbreaking to go visit a loved one that suffers from a terrible disease only to find out the people that take care of him don't actually care about him, they care about their paycheck and when their time comes to go home. The staff was never attentive when we would visit. The CEO of the company only cares about opening more facilities across the state so he can make more money. We had several complaints throughout our time there and never once was apologized to or even considered for our feelings. I understand taking care of dementia residents is not easy, I can personally say it's one of the hardest things I've done but I have never turned a cheek on my residents and always did everything I could to care for them as a human being. The staff needs to put themselves in the residents shoes and care for them as they would like to be cared for. Karma will come around for those that look the other way. I recommend you think about the significant amount of money you will put into this company/facility and the type of care that truly happens behind closed doors. Think about how your loved one feels. This place is no different than the rest.

My mother spent the last five months of her life at Weatherly Inn. I was amazed how kind and…read moreloving the staff were towards her. Every shift, every employee of all positions were wonderful and thoughtful, conscientious and caring. I recommend Weatherly Inn's memory care to anyone that is not able to care for their parent any longer in the home.

I love living at Cogir. It is a clean, well maintained and very safe place to live. The staff are…read morewonderful and always go out of their way to help and assist. There are so many well planned activities every day plus special outings every week. I have my little dog here also. I highly recommend Cogir was any senior!

Just attended the Christmas party last night... amazing. I wish I had gotten more pictures, but to…read morebe honest, the place was so packed that it was just wild! It is so great to see so many people come out and support their elderly parents/grandparents and friends! The food was amazing, the decor was adorable, the staff were all dressed up and, as per usual, over the top friendly. I truly couldn't ask for a better place for my dad to be living. Trust me, I was not happy when he forst moved here... and now I rarely even go over there because my dad is just so busy living his life doing wjat he does there... it's a good feeling to know my dad is being well.taken care of. I would 10/10 recommend Cogir at the Narrows run by Angela. She and the staff are AMAZING! Terry, Tressa, Jayden, Deedra, Temika, and anyone else I forgot... all exceptional people. Can't wait for the next big holiday shin dig! The only reason I won't give 5 stars is bc of course a 5 would only be if my dad lived with me :) Great care at no cost!

My father-in-law became a resident at 97th Ave AFH after a fall and he was not able to live…read moreindependently any longer. 97th Ave AFH is such a blessing. They take care of the resident like they are family. I can drop by anytime of the day and the house is clean and always smelled of home cooking. I highly recommend them.

From the owner: Residential care facility that provides 24/7 care for clients who need assistance with activities…read moreof daily living such as bathing, dressing, grooming, meal preparation, laundry, housekeeping services and medication administration. The facility provides in house primary care provider, physical therapy, occupational therapy, speech therapy and wound care. The staff consists of registered nurse, nurse assistants and certified health care assistants. If your loved one needs a home like residential care facility with exceptional staff, make an appointment for a tour today!

We found ourselves in a very urgent situation needing end of life care for my dad's girlfriend…read more Deborah answered my call on Thanksgiving and answered all of my questions! The day of scheduled move in became chaotic for me - medication pickups that were not available, etc. Deborah came to the rescue and had the chaos resolved - the weight that was lifted from me was immeasurable. I was able to focus my attention on my dad and his girlfriend, who passed that day before we were able to move her to Haven. I can not give enough positive feedback about Deborah's willingness to help us navigate a very difficult process and the extraordinary care and compassion she had for my family.

My dad is a resident at Haven in Allyn. It is the third…read morememory care facility he has been in due to difficult behaviors he has with his dementia. The staff has done an amazing job at working with him and his challenges and he is doing better now than anytime in the previous 2+ years. They have very friendly and capable employees that engage the residents with love and compassion. It is by far the best facility that my dad has been at and his behavioral problems have not been as severe as they were at the other memory care facilities due to diligence and hard work by the staff. Thank you Haven in Allyn. You're doing a great job!

I am a hospice volunteer and have been in many facilities. Bonney Lake Comfort Care is at the top…read moreof the list! The home is always very clean, the residents are always happy, well taken care of -- great food - the staff truly care about each resident. Thank you!

When you arrive at this facility, you are greeted by the most professional and friendly…read moreowners/staff. It feels like home the minute you walk in. It is not an easy decision to make for your loved ones, however this facility will meet all your needs. Everyone here knows how to help your loved one and accommodate your family/friends who come to visit. This maybe the hardest decision we all have to make in life, however it's easy when you have such a great place to have your loved ones taken care of.

The staff are great! The Caregivers are experienced!…read more There are many branches through Washington Oregon and Idaho! Please reach out is your in need of home care! The owners are amazing!

From the owner: Serengeti Care supports people of all ages in the comfort of their own home. Trust our dedicated…read moreand compassionate staff with your care needs such as personal care, activities of daily living, companionship, housekeeping, meal preparation, and more. Our home care services are specialized to fit your needs, whether it be a few hours or around-the-clock care. We work with you to ensure your needs are met.