As an advanced practice nurse who works with older patients every day, I am thoroughly impressed…read morewith Visiting Angels Libertyville. In addition to caring for patients' physical needs, the caregivers do everything they can to enrich the patients' lives so that every day is meaningful. The administrative staff is also helpful and they return my calls day or night.

BEWARE!! Terrible management and unreliable staff. Feel free to contact me before you choose this…read moreagency. I have stories, emails and voice mails of unprofessionalism by both management and caregivers. Using this agency caused my family extreme stress - on top of the stress of caring for an elder needing 24/7 care. I would NEVER recommend this agency.

If I could give Right at Home zero stars, I would, and they would not even deserve that. Stay away…read morefrom this company, they will cause you and your loved one nothing but stress. My family used Right at Home in 2022. It has taken me until now to write a review because I just did not want to think about how bad their service was. We are in a much better place now, and I feel compelled to warn others. Right at Home was truly awful- no communication. I'm not sure how they even had clients. We had to call them to find out who was coming for my mom. I can't recall EVER receiving a phone call informing me, I always had to call them. Schedules that should have been known and planned for became unnecessary emergencies because of their poor communication. My mom very much liked one of their caregivers - she was wonderful - so we were tied to the agency. That it the only reason we stuck with them as long as we did. The caregiver was pregnant, and we had to tell them! They claimed they were unaware. Right at Home had zero communication with us regarding her replacement until WE asked them if they had a plan. Their staff made us feel like they were only concerned about the money. I truly felt like they would just throw whoever they could on the schedule and they did not have as many caregivers as they said they did when we signed up with them. Two of their caregivers abandoned my mom. I never heard an apology. When I contacted their owner, Matt, regarding an issue, I got no follow thru other than an email thanking me for my communication and a promise to be in touch. Never heard from the guy again. They simply placed whoever they could find with my mom, taking no consideration as to how she would react to the person. Just horrible service. If you are a caregiver - don't sign up with them. They will treat you like crap and lie to you. I absolutely DO NOT recommend Right at Home. We've since used a different agency - and I can confidently say that Right at Home does not deserve to be in business. Don't trust your loved one in their care.

I can't compliment Universal Metro Asian Services enough. Definitely 5 star service, both in terms…read moreof caregiver and administrative support. This service was a godsend gift for me, my sister and my mom when she got to the point where my sister and I had to move her in with us. Both my sister and I work full time and needed some help in terms of support in the care of her and someone to help give her company. The agency provided us with excellent caregivers to meet these needs and went a step further in supporting us as we moved my mom between my and my sister's house every 3 months. The caregivers we have had, and we've now had several, have been great. The most recent one, who has been with us for a while now, has actually become someone my mom misses if she goes on vacation for a week. And the back office is equally as good, if not better. They are very organized, providing detailed invoices monthly, answering any questions we might have and allowing us to pay by credit card. The best part is when you talk to them you feel like you have a partner who is there to help you. As I said earlier 5 star service all the way around!

Good services, Help seniors, Give healthy food, Help in Exercise- activities, Play games and…read moreentertain seniors.

After my mother had back surgery we were at a loss to what to do because to our surprise Medicare…read morewould not cove at home assistance. We both had full time jobs and needed someone to take care of my Mom during her recovery. After talking to a neighbor about our situation she recommended a come called Homewell care services. We called and Rob and Chandra came out and met with us and they were very compassionate and showed real concern for our situation. They went into depth about what would meet our needs and then they went into depth about my Motherd needs. They made it all about us and not about the money. And when we did get to cost we were amazed how affordable it was to have some one in our home taking care of our Mom when we couldn't and all if their caretakers our put through a thorough background check and license ,bonded and insured. My Mom loved the caretakers they provided and it got to the point that my Mom was asking when is Mary coming again, We not only got a caretaker, my Mom got a new friend. If you find the need to have someone come in to assist recovery for a loved one or just someone to provide companionship Chandra and Rob are the ones to go to. They are life savers and I highly recommend thier service to anyone who is looking for a first class service from people who really care. Thank you HomeWell Care for being there in our time of need. Joni Lischer ​

When my husband was ready to be discharged home from Whitehall Rehabilitation Center after…read morerecovering from sepsis, we needed homecare to help him fully recuperate and regain his strength and independence. I was referred to HomeWell Care Services in Lake Forest and spoke with the owner, Ines Eisner, MD, PhD, who immediately grasped our situation and offered a viable plan. I was impressed by her professionalism, knowledge, and sensitivity and felt like I was speaking with a personal friend. Ines visited my husband at rehab, and then met me at our home to inspect the setting and offer suggestions to facilitate recovery. On the morning of my husband's discharge, Ines met us at the Whitehall and introduced us to our lovely new caregiver, Noreen, whom I soon referred to as our "Guardian Angel." Noreen moved into our home for two weeks, assisting my husband with all of his needs on the road to full recovery while simultaneously helping me around the house. Rehabilitation impacts not only the patient, but the entire family. Noreen was invaluable, maintaining a very positive and cheerful attitude -- she was tireless and couldn't do enough. We will be sad to see her leave, but plan to stay in touch. I highly recommend this agency.

Assisting Hands is a great company full of great people. They treat their clients as well as their…read morecaregivers with respect and fairness. They will always do their best to accommodate any situation, and are a great choice when it comes to professional home care.

From the owner: Our trained dependable caregivers and personal assistants can help overcome those challenges, and…read moremake home an even better place to be. We include everything from companionship, meal preparation, medication reminders, shopping and errands, light housekeeping and laundry, to personal care and help with bathing and dressing.

Beautiful building... always something fun to do. It's like a college campus for seniors. The food…read moreis great! They are able to help seniors age in place. They have a continuum of care from independent living to secure memory care.

I am a healthcare professional of 30 years currently working for a company in transition of care…read morecoordination. I have toured many communities to familiarize myself with them so l can speak to families whose loved ones cannot remain in a private home. Normally it's easy to get a tour and staff are cordial. They grant me a professional courtesy. However, not Story point Libertyville. I showed up at my scheduled appointment for an afternoon tour, and the sales liaison canceled without notifying me first. She didn't give a reason. She claimed she'd sent me an email, but I didn't receive it. I tried rescheduling my appointment through their website. I received a prompt phone call from her saying she knows my role, she had worked in my industry before, and she didn't think I was worth her time. Then she said she did not have any models to show me because they were all full. On prior visits, I noticed the business cards they used to have at the front desk were no longer there. I noticed they had no staff at the front desk most times that I tried to visit to ask a question. Since they have no available rooms, any family seeking to place a loved one will likely be put on a waiting list. Based on this situation, I cannot recommend Story point to any family. Take your money elsewhere.

Thank you for your caring and professionalism during my Mother-in-Law final months. We received a…read morelot of help during the time when our family needed the most. Your staff was very nice and kind to our Mom and we really appreciate everything you had done. Thank you!

Jenny Novy is absolutely amazing! She is completely motivated by helping seniors have a better…read morequality of life. I met Jenny when I was working to get an aunt and uncle's long-term care insurance policy reinstated after they let it lapse due to impairment. Jenny listened to our story and gave me great advice on how to move forward. Now that their policy is back in force, we plan to use Jenny's group for their in-home care. An extra bonus is that Jenny deals directly with the insurance company, making things easier for the families. Thanks for your help, Jenny!

Sam and Jackie are true professionals. Anyone would be able to tell they have many years of…read moreexperience, and their business is run like it. It's been a pleasure to work with them as they are extremely responsive, and have a structure that makes it seamless for all of their employees and patients.

Sam and his team were absolutely fantastic in caring for my elderly mother. They were incredibly…read moretalented, caring, trustworthy and friendly. They made a huge difference in my mom's last two years, and we are truly grateful. Thanks!!!