My mom was battling cancer and was put in hospice care. From the minute we arrived at the facility…read morecare providers were by our side every step of the way. She was under the care of Journey Hospice in the Victory Lakes rehabilitation building. The facilities are well run, very clean, and the grounds are beautiful. The staff that we worked with couldn't have been more accommodating and caring during our delicate situation. My family and I have nothing but positive things to say about The Village at Victory Lakes and Journey Hospice care.

NEVER GO HERE! terrible place, understaffed and the CNA's do not care about you. Let you sit and…read morewait to use the bathroom over an hour until someone came. As for the billing staff, I am being charged for what they call an "incontent" package. As they explained diapers which I never used. Also, they bill you to rent the wheelchairs. Terrible management. After 2 weeks they wanted me to leave because I was non weight bearing. I did not even live in the state of IL and Michelle basically said sorry we are not a hotel. You can come back when you are able to walk. They billed me over 12,000 for 4 weeks stay and are still trying to bill me for things I never used. I feel bad for the people that do not check their bills . STAY CLEAR OF THIS PLACE

Fantastic agency to work for! Professional, trustworthy staff that has worked for the owner for a…read moredecade or more!

I used Traycee to furnish, for two years, a daytime caregiver for my wife, who was suffering from…read moreFrontotemporal dementia. The caregiver took excellent care of her, rather like a friend who was there to help rather than an employee. She was kept clean and neatly dressed, was taken to appointments, shopping or out to a meal when she was capable of doing so. I would recommend Traycee to anyone who needs the services of a competent caregiver.

My dad has been in the memory care unit for a little over a month now, and I truly can't express…read morehow grateful and relieved my family and I are to have him here. The staff has been absolutely incredible. Every nurse who cares for my dad, along with the social worker Hannah and the rest of the team, has been compassionate, attentive, and very responsive. Any time I have a concern or question, they respond quickly and take the time to address everything thoroughly. When I call, they always answer and are kind enough to let me speak with my dad, which means so much to me. The memory care unit itself is clean, well-maintained, and always smells fresh. Most importantly, the residents appear comfortable and content, which gives me real peace of mind. I'm truly thankful for the care and support they provide every day.

My mom has been here three separate times. One for each side of hip prior and a rehab of mini…read morestroke. The staff and service is top notch. The place can cook to accommodate different food pallets. The employees and staff whom I have interacted with take pride in their job and place of employment. The staff does interact appropriately with the patients and the hands on with my mom. Thousand percent helped her recovery to be faster. The rehab has a great and knowledgeable support staff that helped guide us through these times we had. Understandable and explained processes. The plan that was provided expectations and we as a whole family are blessed that we have such a great health care experience each and every time there is no other place to go to. I recommend to all whom I meet and people ask in the community for guidance. There is no question where one should go to. Avantara I will have for life a great and genuine appreciation for all that this location, staff, support, administrators has done for my mom and our family. You are the best, the gold standard.

First, 5 stars is not enough, at least 10 stars. I could not sing the praises louder or longer…read moreregarding the care and staff at Encompass Health. I had no idea what to expect when I when I was sent to Encompass Health for rehabilitation after my neurosurgery. How fortunate I was to be treated at Encompass Health facility in Libertyville, IL. Everyone is treated respectfully and they truly care about your well being and want you to get well. The therapists encourage you and work with whatever your limitations may be to enable you to get well enough to succeed and meet your goals. Therapy is conducted in the gym. Everyone is rooting for everyone else including patients. The entire staff whether it be medical, therapeutic, food service, cleaning staff, and office staff always greet you with a smile and encouragement. I want the CEO, Gemma Fletcher to know (and I am sure she does) that the entire staff are rock stars, and their concern for the patients is genuine and sincere. I did not realize how much of an emotional high the ringing of the bell gave me when I finished therapy and was getting ready to be discharged. As much as I would love to call out by name all those that helped me during my stay, I regret that I may inadvertently omit some names. Please know how much your concern was important and instrumental in my recovery. Thank you all for everything you have done for me. (10mile Bob) THERAPISTS: CIARA, JUSTIN, BARB, ANNE, JILL, HANNAH, KRISTINA, DEXTER, POWEL NURSING STAFF: HONG, PETER, MARSHA, LUC, JENNIFEER, NORMAN, CIARA, CRYSTAL, REMI, RIA, LEO, CAITLIN CASE MANAGER: NATORIA

You can not find a better facility in the northern suburbs…read more I have to apologize for taking so long to write this review. I was a patient on 6/24/24 after having hip replacement surgery. The facility was run so efficiently that I NEVER had to wait for someone to respond to my call. The food was fresh and good. I never had to wait for medication, which was always on time, the correct pill, and dosage. Did I mention how beautiful the facility was? Not only beautiful but very clean. The staff was incredible, they always had a smile on their faces, which told me they were happy to work there. Physical therapy helped me to recover as quickly as I did. Everyone was very patient and took time to explain what I needed to do. The therapist stayed with me to make sure I was doing it correctly. After seeing the horrible facility in Streamwood, my sister-in-law is currently at, I realized just how lucky I was to have been at the best facility in the northern suburbs. Hands down, you can not find a better facility in the northern suburbs!!

all of the staff are courteous and friendly. they take care of you like you were a family member…read more i have been in various nursing homes for over 11 years and hillcrest is the best by far

Free at last I now get 64 antenna channels not just 5…read moreNo more powdered eggs and Luke warm food. I eat whatever I want. No more bug infested mattress. No more disrespect by a nurse that just dislikes you because you called her CNA daughter uncaring and useless. No more escape alarms from 5:30 am til all hours. Loud in every room. No more loud shift changes at 6:00 am. No loud talking outside your door at all hours. No more uncaring CNA"s No more medicine mistakes. No more mandatory get up between 6:30-7:30 rise and shine until after lunch. Some had to sit up asleep in their wheelchair for 7+ hours. No revenge actions from a nurse who hates your non compliance. No more "no" you can't see your own doctor. No more mandatory showers or a male can giving me a shower Getting out of there was way harder than it should have been. They stopped me every which way. No more imcompatant doctors. No more nursing home rules they expect you to know. They are probably glad to see this smart, non compliant patient. If this is a repeat, its because no wasn't sure the first one went through.

Friendly, knowledgeable, prompt service and the only supplier I could find that was able to get…read moreHumana Medicare advantage to pay for my equipment.

Run away don't be fooled. Den of people who take your money and don't stand by there word. Any…read moreplace would be better than a family of people who only take money who don't care about the lies they tell. Beware if you get taken by fancy words and then you only have yourself to blame.

Front of office staff have a REALLY hard job. Today when I was making an appointment the computer…read morewould not let SONIA allow me to make an appointment because I allegedly have 5 no shows on my record from 2018. Long story short SONIA straightened it all out and I have my appointment for Friday. This took her a considerable amount of time and patience. She also updated my insurance info. Competent office staff is very important. Shout out to SONIA.

New patient was 1 minute late literally and did NOT take us in. Very unprofessional, staff was not…read morecommunicating the day prior everything has to be ready by the time you come. No 1 minute past. Is this really what you want.

This is such a nice company to work for. They treat the employees and clients really well! They…read moreoffer ongoing training & fun events too! They are super patient and no matter who you speak with in the office, they all are willling to help in every way possible!

My mom lives in the Northwest Suburbs and we finally decided that she could no longer "do it…read morealone". We had gone through a lot with my dad before he passed away and so we knew what we wanted and what we didn't. Unfortunately, the informal network we used for my dad didn't have women caregivers so we were back to to square one. After doing a lot of research with the local senior center and online we called For Papa's Sake, which is based out of the town next to where my mom lives. From the very first phone call I suspected we had gotten lucky. After a couple of calls and some group discussion between me, my mom and a For Papa's Sake senior person we decided we'd try them out. And am I glad we did. They listened to my mom's and my requests, likes, dislikes, deal-breakers etc. and they never batted an eye. They did say it might take a bit longer than usual (given our needs) to find the right care giver, but they called back in less than 5 days and we had a care giver within 10 days to 2 weeks of that 1st main discussion. That care giver has worked out so well. It has really improved our lives and I can go days without worrying about my mom...what a relief. That's what For Papa's Sake provides: relief! If you are looking for an alternative to a nursing home or aged care facility or whatever you want to call it, For Papa's Sake really cares and I would encourage you to give them a call. They have worked out great for us and I would not recommend them for something so important if they weren't doing a great job.