We selected Gateway Living Residential Care in Springfield for my dear father near the end of his…read morelife. I actually visited a number of facilities before we made the decision. Then I went down to Lane County where they have the complaint reports on these types of facilities. Boy was that eye opening. At one very nice facility someone was stealing pain medication from elderly people. At another, staff was roughly handling (shoving) elderly people. I didn't really want my father abused. After reading all the reports on many facilities, we selected Gateway. I was so pleased with their care and their kindness toward my father. Unfortunately, my elderly father has passed away, and I miss him. But I will never regret that I put him in a place where kindness was such a high priority.

gateway living gets a one star because they always run short handed they just need a care givers…read morebody there to count as per state guild lines the residents are the ones that suffer people are always working over time due to lack of staff ,the management do not care as long as it looks good to family members , the residents diet are so cheap and bad for the people that are paying for care for there loved ones its bad and not worth them being there some one needs to call the nursing board on them seen this first hand as once a caregiver there ,there are much better places to put your love ones ,most of the homes stink from urine ,every bad review they receive on line they try to hide them

My father needed wound care. The AIMS staff was so easy to work with, treated my father with…read morecompassion and kindness. It was great to know he was in such good hands! Additionally I needed some injections and they had a wonderful nurse come to my office. So convenient and super affordable!

AIMS has been doing my infusions for a little over a year now and I've had the pleasure of meeting…read moremany of their nurses. I have had a few other companies come to my home for infusions but none have compared to AIMS. AIMS has awesome nurses who are very friendly and professional, they do a great job of being flexible when needed. Definitely would recommend AIMS to anybody.

Chase P came out to take care of my dad. Refreshing care , compassion and dedication to her craft…read more Thank you and Thank you Brightstar for hiring her.

Christine has been with us for over a year. She's our most reliable caregiver. She lets us know…read moreahead of time when she knows she won't be able to come as scheduled. We're dealing with dementia here and she's always upbeat, leaves Roy relaxed and glad for her visit. I trust her completely to care for Roy when I'm away. I hope she'll be with us for a long time. -Peg Steffen

I had a stroke and was offered Sacred Heart Home Health services. The first visits were good. Ivy…read morehas always been very helpful and caring. Physical Therapy came once and I scheduled a second visit. Megan passed me on to someone else and she had to schedule a different day, that was fine. Day of appointment arrived and she needed to recschedule again for a few hours later. That was fine. Then time of appt came and she needed more time. I had another appointment so that time would not work for me. I asked to reschedule the following day and she never got back to me. Ivy said she was told I cancelled PT. Over a week later Megan text me and asked if she could come to my house an discharge me. I was at a dr appointment and would not have been home til late afternoon. She sent me a text saying I will do the discharge without seeing you. I was irritated and would just look for out patient PT. THEN I received an email that my visit summary was available online. I read the summary notes in shock. She said I agreed to discharge (did not) that I could walk for 10 minutes, stand for 20, past the chair test of getting up and down 11 times, that I was completely independent and did not need further assistance. None of this is true. Things like this really effect future care. Now I am fighting to have this erroneous report removed from my medical records. Would not reccommend this service unless you have no other options. Just stay on top of their reporting as it is very false.

It's been a while since I've had Sacred Heart Home health services, however when i did need their…read moreservices, Leslie was great! She really worked with me through some tough situations. Had a few issues with office folks on occasion, ut nothing noteworthy. Leslie definately made a great impression on me. She's a Good advocate as well.

I've been with new horizons for a couple months now, and I love it. From the matches with clients…read moreto how nice the office is and helpful. I've worked in care for about. 4 years now and mostly before this was facilities. This changed how overworked I felt and helped be 1-1 with a client that could get everything they need. My only complaint is sometimes the office is busy and takes awhile to answer but that's not all the time. They typically call back almost right away!

Let me start by saying we were promised everything and delivery was nothing. The most unqualified…read moreindividuals were disbursed to take care of my father who has final stages Alzheimer's. We were promised training if caregivers did not have experience and that never happened. We had completely stoned individuals come in to care for my father and reported it, and nothing was done. RUN do not WALK away from this horrible company; all they care about is collecting from the VA and getting paid. The last thing on their mind was the client. We actively reported them and nothing was done. If you care about your loved one do not use this company, they do not care! This location is Bend Oregon not Eugene but I'm sure they are all the same

I ended up leaving Northwest Medical Homes as a patient due to how they handled a mistake made by a…read moreDO. After a visit where the DO renewed and prescribed a medication that I have been taking for 27 years, I received vague voicemails from the office for weeks, asking me to call back to answer a question they had. I had indicated on my patient form that I only accept text communication, which was completely ignored. After 5+ voicemails in a 2-week span from someone named NATASHA (whose role I still don't know), I returned the call. I was connected to NATASHA, who spoke to me as if she knew my medical history. She was rude and confrontational, didn't even have the name of my condition correct, and demanded 2025 lab results (which I would have obtained had my DO mentioned it in the visit) and the name of an endocrinologist I had seen in 2025. The last time I saw an endocrinologist was the previous April. Eventually, it became clear to me that the DO had made a mistake by writing the prescription and NATASHA expected me to remedy that mistake by seeing an endocrinologist ASAP, all while treating me like I had done something wrong. There is a shortage of endocrinologists in this town and I wanted to wait until I saw an OBGYN to get a recommendation on which specialist to see. I told Natasha this on the phone and via email, but she continued to badger me via voicemail and email, as if I had somehow caused this issue, despite my asking to speak directly with the DO. Eventually, I told them I would be finding new care, yet they continued to reach out using the same accusatory tone and asking the same questions. This was CYA documentation 100%. To make matters worse, they pulled my prescription from Walgreens, leaving me without a medication I literally need to live. It will take me time to find a new PCP and now I am worried I will need to ration my medication. This is not just any regular RX--it's a synthetic hormone that controls excessive thirst and urination. In 27 years of having this condition, no primary care doctor has ever forced me to be seen by an endocrinologist. I do MRIs every 5 years and the DO wanted me to have one off schedule. To the DO: You made the mistake, and you should have owned it and communicated with me directly. From there, I would have told you that I do not consent to annual endocrinologist visits and we could have parted ways then and there. What you were asking also could have been addressed at my next appointment, instead of putting me through weeks of stress and confusion. TL;DR: If a DO at Northwest Medical Homes makes a mistake, be prepared for weeks of harassment by voicemail, letters, and emails until you fix it. I've never been treated this poorly by any medical office. Do better!

The staff at this location are freaking amazing. They are so helpful and do whatever they can to…read moremake your visit pleasant. My experience was mostly with Holly and she is at the front desk, but I can see from interactions between Holly and the rest of the staff that they are extremely customer service oriented, thank you Northwest !

Worst possible place ever steer clear of this business if your looking for a caregiver service or…read morelooking for work They hire caregivers with no experience, and lie to their clients telling them all their caregivers are experienced & trained. There is no training you get a 4 hour PowerPoint of information crammed into one day that they won't go over with you again. They are constantly hiring every Thursday because they can't keep employees, be it problems with hours and them not giving their employees adequate hours or scheduling problems. Ive spoken with clients who stated how they'll send over replacements/ "fill ins" and never even bother to call them to let them know a new person is showing up. There is no care for caregivers or clients just a false sense of tutelage, trust, and benevolence. Their silver lining is that they try to shove faith, worship, god down your throat to cover up all their misdeeds thinking that a simple "we'll pray for you" is gonna fix anything. If you care about yourself or your loved ones you won't spend a second of your time or a cent here, there plenty of different companies and or routes to go but without a doubt on earth this place is overwhelmingly the most atrocious deplorable opti

Wonderful company to work for .. great communication and people. All around nothing but positive…read morethings to say

Right At Home has been so AMAZING caring for my sister. They go above and beyond. Very nurturing…read moreand caring. Very accessible. ALWAYS willing to help in all situations. I don't know what we would have done without the wonderful team of care givers. Thank you To each and every member of the care team

Right at Home Eugene truly stands out for the genuine care their caregivers provide. The…read morecaregivers offer wonderful companionship, assisting clients with their unique needs, whether that means helping with bathing, housekeeping, med runs, and so much more. I've also noticed how responsive and knowledgable the staff are, as they are also ways quick to answer calls and are readily available to guide caregivers, even in urgent situations. I truly appreciate the care and support this agency provides for seniors.