The first bag I got was slightly defective which I returned and ended up getting a replacement for it. I got the midi maestra in chestnut :) Rating 5 stars because of the customer service as well. Senreve had a holiday best price guarantee and I was able to chat with customer service and get my purchase adjusted and the difference was credited back to the credit card. For the price and customer service, I highly recommend a bag from them as it's sturdy and a great convertible option! read more

So sad. I got a bag. Within less than 7 uses the buckle split. They said it was normal wear and tear. I can see why it's out of business here. read more

I have seen the bag around the internet for a while and decide to buy it. The bag arrived yesterday. I really love the style, however, I am ver very disappoint with the quality. As the brand positions themselves luxury and boasts the Italian craftsmanship that was the same level. I contact the customer service, they just told me to contact customer service of the place I bought the bag because the limited warranty is only for the bag bought at the store or on their website only. read more

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I am currently dealing with their "Client Concierge team", 2 to be exact for the past 2 days now regarding a ripped pipping by the tongue area of the mini maestra bag and it is now splitting (see photos). The original price of a mini maestra a is $695. I purchased this bag during their revival sale for $521 during April of last year and only been gently using it. I was offered to bring the bag into a local cobblers to have the item fixed with a reimbursement as the company does not have anyone who could fix it. I find this clearly inconvenient to consumers. After multiple emails, they finally admitted it was a defected item therefore a reimbursement repair was offered to me. If an item is defected, shouldn't the company replace it? Not to mention, the company changed their "lifetime warranty" to "2-year limited warranty". I was also told that revival items does not fall under any warranty as they are only making an exception for me. So does this mean the company purposely sells defective items to consumers at a small discounted price? The brand claimed to be "made in Italy, handcrafted by artisans". This makes me wonder, If any cobblers could do the repair job, then why the hefty price tag? I do think it is generous for Senreve to offer me a reimbursement repair. However, it definitely devalues the brands. In one of the emails-you could see that they knew how much the repair was going to be. This makes me wonder this may not be the first time they have came across this defects. If you are considering buying this brand. Save yourself the hassles and headaches and please invest your money into real luxury brands that truly stands behind their products. read more

SENREVE - Accessories Near Me - San Francisco, California

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BUYER BEWARE. This company's customer service has really gone down hill recently. I own two bags from Senreve - one Maestra and one Aria. Recently, I reached out about replacing the strap on my Maestra bag which they do for $95 + shipping + tax, and it has taken 2 months from my first outreach to getting the replacement strap. Cheng from client services is SLOW to respond and take forever reviewing the details of my request. After 2 months, they sent me the WRONG COLOR strap. I made sure to confirm with them the color they're shipping but a totally different color arrived. After telling them they made a mistake, they are now requesting that I first return the incorrect strap before they're willing to ship the correct one...adding even more delay to this ordeal. This is not what you would expect from a luxury brand. I am never buying another Senreve. Not worth the money or the customer service headache. read more

First time I ordered one belt bag from this company and it was missing a loop that attached to the belt. This is almost 2 week you never responded that you are going to send the loop to me. This is not very good customer service. read more

Please Note: This review is for the Forest Green Doctor Bag that I got earlier this year!! I have been using my Doctor Bag religiously since I first received it in the mail about 6 months ago. The bag is very durable and well-made and has traveled with me to different cities across the nation, withstanding both rain and shine. With each wear, the straps of the bag get softer and more comfortable! It's rare to say that a bag ages well, but the leather really does on the Doctor Bag! I typically use the bag on a weekend trip out or even to carry and store my gym clothes and rock climbing gear. The long shoulder sling strap is adjustable for length as well for people of all heights and sizes. I think what I love the most about the doctor bag are the front and back pouches that allow for easy access storage like tissues/napkins, earphones, and phone because it saves you the hassle of zipping and unzipping the bag. Even though those pockets do not have a snap, button, or zipper, they are fairly deep and secure, so I feel very comfortable putting my phone in it. A lot of great new colors for the Doctor Bag have rolled out since I got mine, and I am tempted to buy the Cream, Blush, or Ice colors! read more

I don't even know where to start! I honestly can't say enough positive things about Senreve! I was introduced to them through Instagram and I thought the bags were fun but pretty pricey for a relatively simple design. Fast forward a year later and a lot more luring IG posts, I finally started planning to buy a bag. Received a gift card for Christmas and took the plunge. Unfortunately my first bag didn't make feel all the things but I was able to exchange it for the Dragon Aubergine color and that's when I fell in love. Well actually before. My email interactions to exchange my first bag were very pleasant and super efficient. I feel like I now know all of the support team. To not make this super lengthy, I will say that I have now secured 3 bags with this brand and 2 needed an exchange for a different color. Every time I emailed, I received a response really quickly and I honestly feel like Kay, Kristine, Celeste & Ella are my favorite homegirls now. I probably had the most interactions with Kay but everyone was just phenomenal. My latest bag is the Mini in Mimosa Chili and that was a whole experience but once she arrived, I was STUNNED!!! The color is perfect and usually things look better online, but this was the reverse. This bag is a jaw dropper!!! I can't wait to break it out! If you're on the fence with this brand, do it!!! You won't regret it. Bags are nice and feel luxe. I do prefer some of the other leathers like Dragon and Mimosa over the pebbled, but they are all beautiful and durable. And the service from this company really makes all the difference. I don't know that I would have purchased more at this price point if I hadn't received such great service! Now I just need to block their post so I'm not plotting the next purchase! Thanks Senreve for beautiful bags in amazing colors but more importantly for a culture of great customer service! read more

Amazing customer service. I love the fact that it is a women owned company. I was searching for a new bag to spend my birthday $ on. Came across a instagram ad. Saw a few reviews on YouTube, pros and cons. I decided to order a mini maestra, regardless of the fact that a few people complained it didn't sit flat against back while worn as a backpack. What backpack style handbag fits flush up against the back? I've owned a few other brands and they don't. I did order from big name retail store, bag had slight issue and store was sold out. I reached out to Senreve customer service and they took care of issue. A+ customer service! I LOVE my mini maestra and have since added an aria in green. Quality leather and perfect stitching shows it's luxury bag, no label needed. Inside pockets are very functional and finish is top notch. I've have recieved many compliments on it and especially color (marine) I can't wait to add more colors to my senreve collection! read more

SENREVE - Mini Maestra in Marine - Accessories Near Me - San Francisco, California

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Updated: I was offered to return for a full refund and I repurchase a new one. Hopefully I had bad luck with the previous one and the new one would be fine. I will update if anything I'm so sad and disappointed. I wanted the aria bag for some time and my husband surprised me with a brand new one for my early birthday gift. It was purchased online but when I received it, I noticed marking on both side of the front stress points but it wasn't bad. Three weeks later and I only used it 4 times, one side of the stress point rubbed raw and I didn't rub it against anything. It was mainly in the dust bag which I think may be the contributing cause because the material on that dust bag is not soft and kinda rough. I contacted customer service only to hear back that it's not covered under warranty because I rubbed it against something rough which is not true. Senreve, you are not standing behind your products and I'm so sad and disappointed in the quality of something that shows damage like that in less than a month. My birthday hasn't arrived but my gift already looked damaged. I'm not asking to return because I truly love the bag. I believed I may have gotten a defective one or one that was banged up pretty hard before it got to me. I just wanted it fix or replaced. Tomorrow marks 1 full month with the bag. read more

SENREVE - Less than a month of use - Accessories Near Me - San Francisco, California

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Quality of my Senreve Maestra is so poor. After 2 years the glue that was used to hold some leather segments together seems to have leaked out and stained visible parts of the bag. The two leather pieces that make up the tongue have just come apart. CS said there was nothing they could do and directed me to get it repaired at a cobbler at my own cost. Want to resell it but honestly who would buy this? read more

Terrible quality bags, waste of over $400. I bought the Aria. It has been less than 1 year. I barely left my house because of the pandemic and always stored it in the dust bag - see attached pictures for the wear and tear after a couple of uses. I send the pictures to customer service and explained the situation, they said this is normal and there is nothing they can do. Long story short... Save your money for an actual luxury purchase to get quality products. read more

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I bought a small milli bag only for the leather loop on top to break after minimal use. After endless technicalities involved in returning the bag in order to get a new one (as per their warranty), the hassle was no longer worth it. They will be very nice to you but will not do anything meaningfully helpful. Lost me. read more

Awesome customer service would def buy from them again. Love the fast response from their team and they are willing to help you in any way. I will be loyal customer. read more

I would say 3.5 starts overall, wish Yelp would let us do half stars. After seeing Senreve all over social media, I was curious enough to make a trek to SF and see the bags in person. Here's a quick summary of my thoughts: Pros: 1. Customer service is great. They are responsive, helpful, friendly, do a good job making you feel welcome, etc. I think they have free shipping, returns, so that's all a plus. 2. Lots of beautiful colors, various types of leather (pebbled, mimosa, dolce, croc-embossed). 3. Living in silicon valley, I can appreciate the hustle of a start-up. I can see the hard work and grit they've put in to grow the company into a brand in just a few years. 4. Nice vegan leather bags and accessories. Sounds like they have more of this in the works, so I'm excited to see what the new items will look and feel like. 5. They have special sales on display bags and offer promotions throughout the year. Cons: 1. Some of their bags are multi-purpose, so they can be used as a: crossbody/shoulder bag/backpack or a clutch/belt bag/sling bag. The versatility is great for some people, but sometimes when you do lots of things a little bit well, you don't excel in any one design. 2. I find the signature opening/closure of the bags to be fussy. Again, some may say it makes the bag more secure, but I would personally not want to flip a tab, pull another tab away from a magnet and then up, pull up a flap, (potentially unzip another compartment), just to get to my items. 3. The sizing: there are mini bags and larger bags, not much in the small-medium size front. I'd love to see more bags in this space. 4. Pricing. They have priced themselves to be in between a contemporary brand and a luxury brand. I noticed they have already had price increases; for example, a wallet has recently increased from $95 to $115. 5. Not a true con, more of a question, as I'm not super clear on their target audience. Overall, my favorite item in the was actually a prototype bag. It was a larger version of a cross between the aria and coda bags. They could consider shortening the length, slightly increasing the depth, and attaching a top handle that slides flat. I'm interested in seeing what the future holds and hoping they can focus a bit of their attention from the growth curve to design and R&D. read more

I own a marine mini Maestra. I love the color and the quality of the bag. I honestly think the material is the highest in quality (I own bespoke leather bags from Italy and LOVE companies with a deep commitment to craftsmanship). I do not enjoy wearing brands that everyone else wears and considering the quality, Senreve bags are affordable. Whenever I wear my mini Maestra, I get a lot of compliments and questions regarding the bag; I believe they are curious about the brand since Senreve is fairly new. While I absolutely love the quality of my mini Maestra, the bag itself is not the most practical for business use. Unfortunately, the bag tilts while you wear it and the metal clasp does not close easily (the metal should be larger so that you can quickly & simply clasp it). So the bag stays open (when you are in a rush) tilted, which is not the most ideal situation. If you are the type of person who zips up the bag and rarely open it throughout the day, it'll be fine. Another problem I had with the bag was how the strap fell several times while I was wearing the bag. Recently I went into the pop up shop at Nordstroms, Senreve reps informed me how my bag is missing a loop that surrounds the long strap, making the bag fall easily. I emailed Senreve and received immediate support. Even when you hold the handle of the bag, the bag tilts. I wish I was able to read honest and realistic reviews from real consumers (not sponsored fashion bloggers) before purchasing the bag. I was thinking of purchasing the Maestra for work but I am not very convinced that it'll be a sturdy, practical and functional bag. I am still shopping for a high quality work bag! (to carry my MacBook, Ipad Pro, books and a small makeup bag!) Please recommend one (if you own a good one)! Purchased Jan2018 from Senreve Website read more

SENREVE - Accessories Near Me - San Francisco, California

Such a great company! I have never been to the retail store, but I have ordered online twice and their customer service is above and beyond! For my second purchase I was trying to use a promo code that they sent me for writing a review on my purchase and it would not work. They were prompt with emailing me back and helped me with the issue...I ordered the bag the same day! The quality is also amazing! Great company! read more

I made an appointment to come into the store to check out the bags and received a confirmation. When I came to the store, the store was closed. Since I came from San Jose, I waited 15 minutes, try to call them, email them and Instagram message them. No responses. I am disappointed and find this unprofessional. read more

SENREVE - Accessories Near Me - San Francisco, California

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Adding a star because Michelle did reach out and resolve it in under 24 hours. I do not think it should take me, or anyone, writing a poor Yelp review to get to an actual resolution. It seems the company only cares about customer satisfaction when the negatives are made publicly. For this reason, I will not be shopping again. SENREVE, Michelle: Please rework your customer service. The ladies available on Live Chat/email are sweet, but they do not have any power or resources to answer anything about warranty* or defects. If a decision has to be made by another team, have that team reach out to the client, not the customer service team copying and pasting messages. * - I know my bag did not come with a warranty. When I was considering buying New and asked about the warranty, CS could not answer specific questions and just kept copying and pasting the FAQ. read more

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My bag had a crease on the side and I chatted with someone on the website and they told me to email them pictures. I emailed them pictures and explained what happened and no one ever got back to me. Granted this was during COVID but still, no one ever got back to me till this day. read more

I bought there bag last month during the revival sale. I love how they don't just burn these products but rather sell them to happy customers with reduced prices. How ethical sustainable and environmental friendly is that!! I bought the mini maestra in white mimosa leather. It is just a beauty. I get so much compliments wherever i go. One of the older ladies told me that the bag looked so elegant. The mini is just perfect for me for everyday use.. I had a little issue with the straps, contacted customer service through the chat service they have, and they responded quick and are going to send me replacement straps. !!! (Super excited)! Im so pleased with it, im saving money to get the regular sized maestra bag.. There are just too many colors to choose from, ill prolly go w merlot or chestnut color. And stick with mimosa leather. I love the feel of it. And i love the structure-ness of the mimosa leather. I wish i lived in CA and go see em. Cant say anything negative about it! Totally totally in love with these bags~ read more

Update - I ended up getting the maestra and after unsung it less than 20 times, the front tab split -- it is simply glued, not stitched. Still love the idea of the bag an the style but serious design and quality flaws. One added design flaw - when carrying the bag on your forearm, the hardware on the back of the bag smashes against your leg. Add a 3lb laptop to the bag and walk thru and airport and I have bruises! Old review : I have to say that I loved the look of this bag but found it to be completely annoying. Got the large maestra and hated that I had to completely close it before grabbing the handle or risk everything spilling out. Also, handle opening is so small that it gets caught on my watch and I have to use two hands to get it off my wrist. Strap closure on front also requires two hands and I was constantly scratching myself on the zippers when reaching into the bag. Just completely not usable for someone like me who, especially when traveling, is reaching in to the bag frequently and can't take the time to ensure everything is fully 'locked down' before grabbing the bag. If they ever put two handles on it and maybe improve the quality of the zippers I might try again. I read more

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*** UPDATE Shortly after writing this review, I was able to get in touch with one of the founders of Senreve. It's important to note that this was before she saw my review (I reached out to her myself via email). Even though she received my email out of the blue, she was immediately receptive to my issue and didn't hesitate to start the free repair process. I was incredibly relieved and happy to have my concerns addressed so warmly and efficiently. Unfortunately, when I received my repaired bag, there were some lingering issues with the straps. In the meanwhile, Wendy had read my review and reached out to me via Yelp. I let her know that I was the same person she spoke to earlier and had received my repaired bag but wasn't entirely happy. I was surprised and incredibly pleased when she wrote back and told me that she would send me a replacement bag. I truly get the impression from Wendy that this is a company and product that she cares deeply about and that her customers are of the utmost importance. I'm really happy to change my previous rating to 5 stars - every young company goes through growing pains, and the care and service that I received from Wendy shows me that they are committed to seeing this company grow. The bag is gorgeous - I get compliments every time I wear it out, whether on the subway or in meetings - and I'm now confident that the company is committed to my satisfaction as a customer. read more

SENREVE - Clear wording of the lifetime warranty that was contradicted by customer service. - Accessories Near Me - San Francisco, California

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The Senreve Maestra is the best bag I've ever owned. I been through Gucci to LV and by accident discovered Senreve and will never go back. First off the quality of the bag is amazing. The style is so unique. I can't tell you how many people have stopped me in the street asking where I got my bag. Even a lot of men stop to compliment me. Not only stylish but versatile. I feel like I can go from casual, to BOSS to classy in this bag. People seem to also think its 1000s of dollars when it's way more affordable then LV and frankly WAY BETTER. My favorite is wearing it as a backpack. I live in NYC and have to commute on the train everyday where getting good standing room is a luxury. Knowing for sure that I will likely need to stand I enjoy the freedom of having my hands-free in order to navigate the crowded Subway cart. Its also a GREAT bag to travel with! The inside compartments are designed so intelligently. I finally have an organized bag and man can I pack items in this bag. Its amazing what it can hold. The other thing amazing to me about this brand is their customer service. I was sent a personal note after my purchase asking how I loved the bag. What I loved was that all I had to do was reply and not carried away to another link. When I purchased my bag I did it in the busy Christmas season so they had delays. As an apology they offered 10% back on the purchase and a FREE GIFT! I got the envelop clutch in lilac. I LOVE IT in addition to the Promo they had for the season a Bracelet Pouch. So I have 3 amazing Senreve items. Let me tell you this brand also honors their life time warranty. Since I wear my bag pretty often it can get packed pretty tight so I had issues with the straps. I emailed Senreve my concern late at night and in less than 10 minutes they responded. I was amazed and they immediately put in an order for a replacement strap. Listen in 2019, brands are all about numbers and not people. It really amazes me when a brand takes care of their customers and adds that extra touch. I highly recommend Senreve. I wish more people knew about it. And Senreve I wish you were in more retail shops in NYC to spread the word. read more

I have been wanting to buy this brand for months now. And I have finally placed an order for it. I was given a discount code for first time buyer awhile back but had lost the code in my email. So I sent an email to customer service to see if they can resend me the discount code and to my surprise they responded to my email with the code within a few hours!! Cheng, whom responded to my email was very professional and patient as I had other questions about their products. Now, I'm just waiting to receive my purse and start enjoying it. Can't wait!! read more

I received the mini maestra in the color noir as a gift from my best friend, I've had it for a year a so. Just today I notice the seams to where the buckle is breaking. I went to Senreve site and looked at their warranty info, that's where a online chat bubble popped up. I immediately told the representative what my issue was and Celeste took complete care of all my problems. She asked for pictures and I sent 4. She deemed it as a defective bag and will replace it with a new 1. The one I have is on back order but worth the wait! Thank you Celeste of Senreve for all your help and great customer service!!! *** I will come back and make final review once replacement bag is received. I hope that i don't come across any issues. read more

I have been wanting to buy the aria belt bag since last year! I couldn't decide which color and then few months passed I decided to get one for myself as a birthday gift next week, so I started checking on the website again. They offered $25 off when you signed up for an account, but I didn't receive. I contacted customer service, Celeste offered me super friendly and positive customer service!!!! She was so sweet to notify the shipping team to make sure I will receive my gift by my birthday I am so happy that they are offering their customer satisfied service! I can't wait to see and use my new bag!! read more

Best online service ever!! I have been struggling deciding which color I should get. The online server Celeste helped me a lot! she even sent me pics in the store so I have more idea about the colors. She is patient and super nice! My bag is one the way. Can't wait to carry it!! read more

I'm a fan (and happy owner of multiple Senreve bags). The bags show that the designers paid attention to detail and focused on use cases. The bags are durable, luxe feeling, and multifunctional, so I get a ton of mileage out of them. The concierge service is top notch - helpful with styling tips, advice, and responsive to questions. The company stands behind their product. I once had an issue with a strap for the Maestra, and they immediately sent a replacement which has lasted impressively well under daily commutes with a laptop inside since 2018. read more

Have seen these bags floating around social media for quite some time now, and finally decided to take the plunge and bought one for myself - and I must say, it was not overhyped at all!! I got the large Maestra bag in the Cream color and I was immediately impressed by the feel of the leather and the minimalist design. I ordered the bag a couple of months ago and it's still holding up really well. I'll admit that a white bag is a bit high-maintenance (I do see some dark marks sometimes) but I do wipe it a lot and it comes off easily (I usually use a make-up remover wipe). I've also walked through light rain with it without noticing any issues. I love wearing the bag as a backpack - super comfortable and spreads the weight nicely between my shoulders! The feet does scratch a little - but hey, at least the bag has feet unlike my Balenciaga City Bag or Celine Bucket Bag. Overall I'm super happy with the purchase and three of my classmates have also bought it. One of the best investments I've made this year!! I'm eyeing their Aria belt bag next or maybe the Doctor. read more

SENREVE - Accessories Near Me - San Francisco, California

I am absolutely obsessed with this company and their bags. I own way too many of them according to my loved ones, but a grl needs options! xD ! I'm always impressed with the great quality, different styles, and packaging. I love the versatility of the bags -- switch between work, party, and parent-life. I am even more impressed with their phenomenal customer service! They are always helpful and super easy to get in-contact with. Chat feature with a live-human is great! I only wished I lived closer to one of their stores to meet some of these fantastic individuals! All-in-all, great quality, superior service, and beautiful styles --- all wins! read more

If you're wondering if you should invest in a Senreve product, I'm here to tell you the answer is yes! First, I'm in no way affiliated with the brand, not an I getting anything for this review. I just want to share my excellent experience. I purchased a Maestra and have been thrilled with the bag. I travel for work and did have an issue with the the straps that have now been redesigned in the new models. I'm a big believer in taking care of my belongings (I have a 20+ y/o leather jacket that is in mint condition though I wear it all the time), and this brand shares the same values. When I contacted customer service, I expected the typical battle over where I purchased and if I had a receipt, and then countless questions to let them out of helping me. Nope! They were incredibly helpful, more timely than I would have been honestly, and have continued to be nothing but supportive. I can honestly say that this brand has my business for life and I encourage anyone looking for THE LAST BAG THEY NEED TO BUY to buy Senreve. I love the Maestra so much I bought the crossbody, and though it looks small, it's like a Mary Poppins mini bag that fits everything without looking stuffed! I couldn't be happier and I can't wait to to see what they come out with next! Btw, I'm selling all of my other inferior bags so I can buy their entire line since I've gotten so many compliments! Sure, it's an investment, but it's worth it! I promise! read more

I cannot compliment the customer service staff enough. This was my first time purchasing from senreve and everything was so easy including exchanging the item for a larger bag. Everyone has been so helpful and amazing and has far exceeded any expectations. I will definitely be buying from senreve again and I am extremely pleased with their products and service. read more

AVOID!!!! I received the crossbody bag as a gift and it is slowly falling apart! The strap material is sooo cheap! While you can adjust the length, the holes get stretched out over time so every month you have to change which hole you will use for the strap. Otherwise, the strap will fall apart and you'll end up losing your bag. I reached out for a replacement and then wanted to CHARGE ME $95 FOR A STRAP!!!!!!!!! Plus $25 shipping. This is a joke b/c it would only cost them $3 to ship a strap due to the size + weight. Also, how do they think that the strap is worth this much? IT'S A CHEAP PIECE OF THIN LEATHER!!! Terrible customer service. Avoid at all costs. read more

Ordered the beautiful maestra bag celebrating a new job where I needed a briefcase to hold my 15" laptop. As this new job has me traveling often I needed something easy to carry through airports and on my flights and love the fact this bag can be carried as a backpack as well as hold toiletries as part of my carry on. I had a problem with the 25% off Black Friday promo and Julia from customer service handled it and took care of my concern immediately and followed through as promised. read more

Update: I really appreciate the way that Senreve has rectified this issue, so I will change my rating. Additionally, the bags are beautiful, durable, and well-made. I really like how functional the bag is. read more

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Senreve is one of my favorite brands for leather goods. I learned about this brand thru a friend, and now I'm sharing it to everyone. Not only that Senreve has excellent customer service, most importantly they provide high quality products with very reasonable prices. I will continue to buy more products from Senreve and share the greatness. You won't be disappointed with them. read more

So Michelle G. Business manager advise Me to message her regarding to my order, I sent a few emails since that day with no response and no refund almost been a month they received their bag back and kept my money. Lock my account on their website so I can't access my information on that order. The fight continues for refund. Highly do not recommend. read more

I received my bag today and it's absolutely gorgeous!!! Excellent and quick customer service; I will definitely be getting the good word out here in New Orleans about Senreve. read more

Senreve ruined Christmas. I spent several weeks in Oct/Nov researching their brand for a Christmas gift. Everything looked great and I ended up ordering a Maestra in late November. The website says delivery in 5 - 9 business days. After a week without any update, I contacted customer service to ask when the order would ship. I was assured that my order would ship within a few days. I kept contacting them about every other day for the next two weeks, each time the response was the same "we're shipping it now, and we'll update you asap." Now it has been over three weeks since I ordered, it's too late for anything to get to me and I'm left scrambling to find a new gift. read more