Senza Pelo med spa is awesome. Great & fair pricing with overwhelming support and willingness to help skin and cosmetic goals. Maria quickly and painlessly removed a few cherry angiomas. Don't try to do it yourself! Staff is communicative and informative to helped direct to a treatment that will be best for me personally. I'm excited to meet their nurse in the next few weeks for treatment consultation. Give this place a try. Phoenix's hidden gem for all. Thank you, DeeDeeR read more

I have tried a lot of places that provide Botox and this is by far the best place I have been to. I have been coming here for over a year now for my Botox injections and I am very comforted in the fact that the gal that does my injections is an RN. Tasha will make you feel at ease and make sure you have a good knowledge of what to expect. I also love the fact that Robyn at the front desk can get you the best price and help you find ways of saving money, she is awesome and so friendly. I have never been unhappy with the services I have received from Senza Pelo. I highly recommend them. read more

I had a problem with my Botox treatment. The owner, Maria, reached out to me and was so genuine, respectful and accommodating, I was blown away. The truest reflection of a business is the way they treat the complaints. I am beyond grateful for the way I was treated. Thank you! :) read more

Went in today for a ThermaLo with Maria, the owner, and she rocks! Super friendly, super attentive, appropriate etiquette (as I had to undress a little more), and of course extremely knowledgeable! She was training two other women on ThermaLo, great teacher too! Totally recommend Senza Pelo Med Spa! I've gone in for other services in the past as well; April-electrolysis, and Kiara-blow out, always a pleasant experience. Now I see where everyone gets it from, their leader Maria! read more

I absolutely love coming her for my electrolysis. Melanie always does an amazing job.

I called them for a consultation, which they said was free, and the gentleman took all of my information before giving me an appointment then asked for my credit card which I refused to give it because I wasn't sure if I decided to go there before giving them all of my personal information and I told him that I would be okay with giving it if I liked them and they like me so he just said okay bye. Very rude and bad customer service. I am glad this happened because it only shows how they operate! read more

*Don't go here if you have a groupon/discount* I had an electrolysis appointment with Venessa. During the consultation, she thoroughly explained everything from how the hair works to what the process would be like. She seemed genuinely invested in helping me get rid of the hair, and I was very excited to work with her. However, as soon as I mentioned that I had a Groupon, her entire demeanor changed, then she suddenly told me she highly recommended lasering the area first to get the hair stimulated (which didn't make sense to me since I thought laser was also supposed to get rid of hair). I believed she really knew what she was talking about, so I agreed and she charged me an extra $50, then proceeded to take roughly 5 minutes (no exaggeration) to laser only *small parts* of the area that we were going to treat. $50 for 5 minutes. I let it go, again because I thought she knew what she was doing. Now that I think about it, I can't help but think I basically got suckered into a $50, 5 minute laser appointment just because I was using a Groupon. When I came back for my electrolysis appt, I was seen 20 minutes late, and we spent the next 10 minutes or so talking (she actually factored in those 10 minutes into my hour session. Not ok). Then before we started, she didn't ask me what parts of my face we were doing and we hadn't fully talked about it in my appointment, so I thought that was odd. So I just brought it up since it looked like she was about to start. Finally when we were done, she told me "you know the rules, no water all day" and that was it. I in fact don't know the aftercare rules for electrolysis since I had never done it before, I've had laser but I assumed the after care was a little different. I also did not know what to expect of my skin after the session, she didn't tell me. I had to google all of it when I got home. She also didn't apply anything to my face after, but as I was leaving the receptionist (the nice woman with the blonde hair) saw how red my face was when I was leaving and said she knew it was painful and asked if I wanted ice. I'm not sure if the other technicians are similar, but that is terrible customer service. I had every intention of doing any and all electrolysis and laser treatments I needed there, and had planned to do most of my body as well since I have excess body hair. But the way Venessa treated me as soon as I mentioned I had a Groupon is appalling and does not deserve my money or time. They just lost thousands of dollars and what would have been a loyal customer. read more

WARNING !!!!If you use a coupon or discount im convinced you will get diluted botox .. if you email it takes more than a week for someone to return the email, just my experiences have been bad. Generally the past 7 times I had botox I had 20 units and had great results lasting nearly 4 months and a great result a week post injection. At this place 2 weeks post injection I still have wrinkles .. sucks would be the best review I can give. And no I dont want to pay more out of pocket for a touchup for a screwed up treatment or overly diluted or incorrectly done proceedure.. Warning !!!!!!! read more

The staff at Senza Pelo truly care about their customers and pride themselves on customer service. Tasha has been doing my Botox for years and makes sure I am always looking youthful! There is no other spa I would go to! read more

This is a Spa that not only prides itself on staying on top of the newest developments in the industry, but also has a staff that is very welcoming, friendly and knowledgable. I have had laser hair and cherry angiomas removal done over the last year, with some that where in delicate areas. Both have been very successful and The question that I have asked myself several times before: Why did I not come to Senza Pelo Med Spa years ago? Maria, the owner, is amazing, honest and realistic in assessment regarding time and expectations on outcome with the procedures I have had. The professionalism that Maria and her staff have shown me and what I have heard from others and observed during my sessions earns them a top review! read more

I found this salon on yelp--I'm only in Phoenix temporarily while I'm in between jobs, but I needed to keep up the laser hair removal that I had started last year whilst living in Italy. I saw Maria, and she was so incredibly helpful. She took the name of the place i went to in Rome, so that she would know my previous treatments, and then she told me all about the various types of treatments they offer (electrolysis, IPL, laser) and which are better for certain areas. She made suggestions, and was very honest with me about what will work and what won't. She really is very knowledgeable about everything, and she wants you to be knowledgeable and understand everything also. In addition, she was warm and friendly. We started a combination treatment of laser and electrolysis. I'm not sure how long I will be in Phoenix, but I will continue to go here as long as I am, and highly recommend it to anyone! read more

Great place with excellent service. Everyone who works here is extremely professional and highly experienced. Good parking right in front or take the light rail that stops in front also. Easy to get to off I17. read more

I have been here for a couple of visits now and Steph is excellent. Friendly and very knowledgeable about electrolysis.

Went to this med spa for my very first time getting Botox! I'm very afraid of needles so was very nervous leading up to the appointment. Also the location wasn't that great BUT upon pulling into the driveway I could see the building was recently remodeled and the interior matched the beautiful modern exterior! The receptionist was very pleasant, friendly, and helpful! The nurse Tasha Wright lead me back to a medically sterilized room and proceeded to answer every question and let me know what to expect. Botox is painful, but at my age totally worth it! I was very happy overall with the experience, the staff, and even the business! I highly recommend!! read more

I went in for extensive facial accelerated electrolysis (two electrologists working on me at the same time) and firstly, I have to say that the staff was supportive, kind, respectful and transfriendly. I was recommended by a couple of ladies who had work done, but they had a much lighter skin tone. Overall, it was a great treatment and many hair follicles were killed, but unfortunately, I retained a bit of under skin burn scarring in some areas where the owner, Maria worked on me. I'm not sure if she was a little heavy handed or the setting was too high but after bringing it up in a letter as well as sending images, it was completely ignored, but I was welcomed back anytime. Also, initially, I was quoted about two days (32 hours) of treatment, but it ended up being four days (56 hours) which financially shocked my pocketbook and additional hotel stay. Maria did, however, give me a complimentary chest and underarm laser treatment that I really appreciated. So I decided to go to another spa where I will continue my treatments and they are relieving the scarring. I recommend asking as many questions as you need in an extensive consultation before treatment as well as asking for pre and post care instructions. So, having said all that, I can recommend Senza Pelo for their great rates and wonderful customer service, but since I came away scarred, I can't give a full thumbs up. Thanks! read more

The combined knowledge of those working here is amazing. I can't think of a better place to come for a variety of services. The selection is expansive and the products and procedures are top notch. I have been to some of the best places in different states but this is my go to place when I'm in Phoenix. Don't be fooled by those who come on a coupon and give a bad review; they didn't pay full price but I'm sure were treated as if they had. Whether you come for a quick service or a full in depth treatment, THIS IS the right place. read more

This is by far the best place in the valley for med spa services. Maria is hands down the best for hair removal services in the valley. I have been to a few other places for laser and no one can compare to the results I have had since going to Maria. I have done both laser and electrolysis here and Maria makes it so comfortable....and it works! I highly recommend, you will not be disappointed. read more

Ive been a returning customer for a few years and the customer service is fantastic. The first time I went I was nervous,anxious and didn't really have an understanding on exactly what electrolysis was but that changed instantly because Maria ( she is amazing) explained everything to me and made me feel very comfortable. Everyone is super friendly, polite and make you feel like your a part of there family! I cant recommend Senza Pelo Medspa enough because of there superb customer service. read more

I am honestly disappointed with the customer service that the front office staff provides at the Med Spa. I had 3-4 appointments for electrolysis completed and was happy with the service I had received from Vanessa. When I called early this week to make an appointment for today (Thursday), I was told Vanessa had an opening at 1:15p.m. I have two small children so I had to set up care for them so that I could attend the appointment. I got to the office at exactly 1:14pm and there was no front office staff, so I sat down. At 1:40p.m. a young woman came in through the front door, got situated and asked if I was there for Vanessa. Vanessa was sitting behind her closing up with another appointment when I was told for some reason my appointmet did not exist and was not in the computer. She wasn't sure how it happened and offered up that it might have been taken over the phone, but not entered and in the system and she could reschedule me, because Vanessa would not be able to fit me in. I'm sorry, but when I make an appointment, find care for my children and make the 30 minute trip to the office, I do not expect to be told that my appointment does not exist and I can't be fit in. Especially when I have waited on more than one occasion over 15-20 minutes after my schedule appointment to be seen. I will sadly not be rescheduling my appointment. I'm just sorry I have already invested my money in several appointments. Update: When I wrote this I was very upset with how the receptionist handled the situation and NOT the service that I received from Vanessa. I got a phone call this morning from Maria, apologizing for yesterdays situation and offering a free session for my troubles. I am very impressed. I am glad that she called, because they do a wonderful job and are very knowledgable. I probably wouldn't have received the service I get from Vanessa anywhere else and it was sad to think that this one bad experience would be the reason I would not go back, but I am a very stubborn person. I appreciate, Maria making that phone call and correcting the situation. I look forward to continuing my relationship them. Thank you! read more

I've seen them on numerous occasions for electrolysis and laser hair removal. They are always professional, on time, caring, and their rates are great! I had Juvederm injected over 6 months ago and have been completely satisfied with the results. I've recommended them to a couple friends who have also had great experiences. I typically see Maria, Stephanie, and Mindy - they all are professional and fun. Love them! read more

I saw April for Botox a few weeks ago. I am so happy to say that I'm now rid of the pesky forehead and middle eyebrow wrinkles! April did a nice job of explaining the procedure, risks and expectations. I will go back again and again. read more

Had my eyelashes extensions by Kiara. She was absolutely professional. It was my first time, she was great. Didn't know what to expect. I looked wonder afterwards. I'm going back again. read more

I have been reluctant to resume personal services since Covid-19 surfaced. Today I treated myself to a laser treatment and Botox touch-up appointment. I was impressed to see only a few chairs in the waiting room and that they were all safely social distant in placement. The area was super clean and calming. I was politely welcomed and promptly had my temperature taken for safety. My laser treatment was precise, effective and actually quite generous on the amount of time and area treated. My Botox treatment was skillfully administered and I actually needed fewer units than I thought because I was still receiving benefits from my last Botox treatment in March. A huge advantage of having this service done at a professional and reputable place that knows exactly what they are doing and consistently sources only the highest quality products! I'm very happy with my results! I really appreciated how comfortable the employees made me feel by all wearing masks and being so aware of strict social distancing, and the extra protective plexi-glass barriers at check-in and check-out areas. I would definitely recommend this practice to everyone and encourage those of you that have been putting off taking care of yourselves that it's safe and convenient so quit putting it off! LOL read more

This was my first visit and it exceeded my expectations in every way; every question I had was answered in detail, Sofya was sensitive and empathetic, and the office is welcoming and soothing. I look forward to a continued successful experience (hair removal) with this amazing staff. Prices are reasonable and there are no hidden costs. love! read more

I purchased a groupon for botox, when I called I was surprised I could get in the same day! Tasha was the RN who gave me the injections. She explained everything and answered my questions about other injectables. The paperwork was minimal and I was in and out in no time. It has been a few days since my treatment and I can already see a difference. I'm very pleased with the results. I plan on coming back for another botox treatment. My only suggestion is to provide your customers your prices/specials online. I say this because I do want to come back for botox but have no idea what the regular or special prices are. read more

I had a wonderful experience at Senza Pelo, the staff was friendly and helpful and very nice! Highly recommend! Received Botox and purchased a mist for irritated skin which instantly took the burn and redness away, thank you!! read more

When they had a Botox sale I took 'advantage" of one in November and bought 60 units and had to go back 2 weeks later for an additional 10 units. 11's still there and never did go away. By the middle of January it was all gone. Mindy via e mail told me it must have "washed out". I have been getting Botox for years for migraine and never heard of such a thing nor has Mindy called me to discuss. If you have a lot of extra money I'd go here. The people are nice but you will have to go back in every 2 months to get more Botox. Since I use it for my migraines, it is not what I want to be doing. It's not really a sale when you have to go back sooner than 3-4 months. read more

I went to Senza for Restylane and Botox. The aesthetician/RN did not use topical numbing cream which helps with pain and reduces chance of bruising. I had never had Restylane. She injected inside lower lip and it was very painful on the left side especially. I don't know if she didn't have a gentle touch or just not inject correctly but my bottom lip swelled immediately, bled a lot and was bruised under lip instantly. She said this never happens! She told me to get Arnica and use it right away. I left with ice on my lip and held it all the way home. There was a lot of pooling blood and bruising. Iced for 4 hours at home.Used Arnica topical and sublingual. Swelling not down til next morning. Today is Sunday, 2 days later and I have a 2cm x1cm bruise under left lip and probably will remain for at least 7 days. read more

I found this Med Spa from Groupon awhile back. I go to the 19th ave location. I have gone two times to have botox put on my forehead. Tasha Wright was the RN who did the procedure and is so professional, sweet, caring and patient (I was very nervous the 1st time) and just plain lovely. She knows what she's doing and there is little discomfort. When I can afford it I will have the other fillers done as well. I price checked a few places over the years (but never had anything done) and I believe these are very good rates. Big fan of Tasha!!!! read more

I absolutely love Maria and her daughter, and the fact that they work together in an office Maria once dreamed about when her daughter was just a child; telling her about the spa they'd have on that corner one day! They and their staff all have great energy, I feel very comfortable when I'm there for my laser treatments. They also really seem to care how I'm doing, like they actually remember who I am and that I said I was taking a trip to Florida last month. Hard to find great customer service like that nowadays. read more

I saw Tasha twice for Botox...and twice I was not happy with results. I barely saw a noticeable difference, even though I paid for the same amount of units I normally received with April, who left their employment. Time to find a new place. **On a positive note: LOVE the front desk help! Forgot her name, but she was always awesome and so friendly!! I'll miss her! read more

I have been to eight different electrologists in four states. Maria is by far THE BEST in the business. Not only is she extremely skilled, with the state of the art equipment, she is very caring of her patients. The staff at Senza Pelo is also excellent! read more

I have been a patient here numerous times. every time I have been treated with professionalism by all the staff and have received excellent treatment. I would highly recommend them! Thanks Maria, Stephanie, and the rest of the staff. David read more

I went for electrolysis with Maria, the owner. She is very quick. She even had time to treat my broken capillaries and cherry angiomas. What a find. read more

I drive 2.5 hours in a regular basis to see Stephanie and April. Should I say more? They are absolutely fantastic!!!

April did a wonderful job with my botox and juvaderm injections. She took the time to listen to my concerns and the results I was looking for. I had always wanted fuller lips but have such a small mouth, I was worried that it would not look natural. She offered to do half the syringe of Juvaderm now and I could come back at no additional charge for the other half for up to 3 weeks later. I just had the procedure done yesterday and have minimal bruising and nice natural fuller lips. Thank you April. I think I might go back for a few more units!! read more

The team at Senza is extremely professional and experienced. I went to Maria for my first appointment and she really took the time to explain the electrolysis process in depth. read more

Few weeks ago, I got my microdermabrasion done by Vennesa. She was AWESOME. She explained the procedure to me in details and made me feel more than comfortable. She took her sweet time and by the time she was done, you could see the results instantly. I recommend this spa to everyone. Dont be misjudged by the small parking lot or the time it will take to fill out the paperwork (15 mins) but its all worth it. I will definitely go back to this spa again. :) read more

I've been going to Senza Pelo for electrolysis for years. They are honest, professional and do a great job. The facilities are clean, comfortable and relaxing. They use great products on your skin, including good natural stuff like aloe vera gel right out of the plant. Prices are fair and they offer good discounts. The staff is polite, caring and warm. Never had a bad experience with them. I recommend Sofia for electrolysis and Maria for lazer hair removal. read more

I went to Mindy for botox because one of my friends referred me to her. It was my first time getting botox and i was nervous. She was very good about walking me through the process and she took a conservative approach to make sure I liked it. I would highly recommend Mindy and Senza Pelo! read more