Misleading and Disappointing Experience - Felt Scammed My dermatologist recommended IPL treatment for sun spots--not this spa, just the treatment itself. I found Turn Back Time Day Spa and purchased an IPL session there, but when I arrived, the staff told me it wouldn't be effective because my sun spots weren't dark enough compared to my natural skin tone. They used this to upsell me a $1400 CoolPeel package (4 treatments for face, chest, and hands), claiming it was the only thing that would work. Martha was unprofessional and used scare tactics to push me into the CoolPeel. I saw very minimal results, nowhere near the dramatic before-and-after images they showed (which I now suspect were edited). They initially told me each treatment would resurface 25% of my skin, but at every follow-up, they kept saying I wouldn't see results until the final session. They also pushed an expensive cream on me during the process. Furthermore, the spa itself was cluttered --there was no real "spa" feeling at all. The environment didn't inspire trust or professionalism, especially considering the high price point of the treatments. I went back to my dermatologist after finishing the sessions, and he confirmed what I feared: I was scammed. He told me IPL would have been the right solution and that CoolPeel wasn't even appropriate for my skin type. I feel completely misled and urge others to be cautious. This spa felt more like a high-pressure sales operation than a place genuinely focused on skincare and results. read more

Turn Back Time Spa & Wellness Clinic - Coolpeel after 3 treatments - Medical Spas Near Me - Phoenix, Arizona

Turn Back Time Spa and Wellness is appropriately named. This spa is very affordable and super clean with water and snacks. The staff is very friendly and helpful. Martha is an expert in her field, and the results are amazing!!! The spa is on the smaller side and has a down-to-earth feel compared to large spas trying too hard to impress. (602)423-4212 read more

I spent a couple of thousand dollars to have LPL treatments for brown spots. After 4 treatments the spots had not faded at all. I requested a refund for the unused treatment and Martha tried selling me further modalities. Not sure why she thought I would purchase more from her when the current treatments had not worked at all. I wasted a lot of money and was not going to waste anymore. I was treated with disrespect when I declined and because I had requested a refund. read more

Give you great expectations at lower prices but don't deliver on results. Went here for 6 IPL treatments, honestly I think it just made it worse. read more

I was recommended to the spa from the Scottsdale mom's group. It is a little bit of a drive into Phoenix but not bad especially for the huge difference in pricing for the same services as most med spas in Scottsdale. I initially left a message and Martha gave me a call back and had me come in for a consult. She was very nice and knowledgeable. My technician for cool peel was Chandra who is absolutely amazing, gentle, and knows what she is doing. I am very happy with the results and will most likely pick up other services here! read more

Have been to other spas for vivace treatment, and Martha is so thorough, and you Cannot Beat the price! For my first facial! Was so amazing! Highly recommend!! read more

Turn Back Time Spa & Wellness Clinic - Medical Spas Near Me - Phoenix, Arizona

WARNING: Do not pay for any procedures in advance, no matter what kind of deal they are offering. They will not schedule you or return your calls once they have the money. read more

I have been a client of Owner, Martha, since 2008. Martha has always been meticulous in providing me with several procedures starting with Photo facials for the face, arms, and legs, Cool Peel procedures for the face, neck, arms, and legs. Her staff is well trained and very efficient. Amy customises my cool peel and she has made tremendous strides in keeping my skin in top shape. Mikaela has also done wonderful work with me. These young ladies are very experienced, and they answer all of your questions and describe in detail what the procedure is that you are undertaking, and the results that you will attain. Amy and Mikaela are assets to Turn Back Time and should be highly commended. read more

I had the Vivace and Cool Peel package done recently. In my opinion and experience, while I did see some improvement it was not as discussed in the inital consult. I was researching these treatments for years before deciding to going with TBT. I specifically asked 5 times , will my dark spots, dark circles, texture, lack of firmness be corrected and will I be able to stop wearing makeup. The answer everytime was yes. Not every treatment was done the same, there was pain and the results are minimal not maximum as advertised. Needless to say I am not happy with the results. read more

I love my facials from Mikaela! She always customizes for my needs at the time and is willing to answer any questions I have. She is exceptional. Highly recommend. read more

Got my first ever IPL photo facial and LED light. Top quality equipment and service. I was educated on the service and had all my questions answered. It didn't hurt just a little uncomfortable. It's a little spa and doesn't over charge like other Scottsdale locations. read more

Mikaela is a QUEEN! Had never gotten a proper facial before and she made my first experience very comfortable. Educated me on products, my skin, and made the experience very enjoyable. 10/10 recommend read more

I left a message for Martha, the owner, and she called me back within the hour and very thoroughly explained the Vivace treatment I was most interested in (to start with). She is very knowledgeable as well as quite pleasant. She invited me to come in for a consultation and Lauren spent nearly an hour with me to give me a tour of the office plus very helpful information on Vivace as well as various other treatments after I asked about my broken capillaries which will benefits from IPL treatments. The receptionist was also very nice so overall it was a pleasant experience and I look forward to starting with one or more treatments soon. Oh, and did I mention Turn Back Time has very fair pricing (no need to use Groupon or Living Social to get get prices)? This combined with the state of the art technology and professionalism of the staff far outweighs driving to their facility from Tempe. read more

I came here for the peppermint facial last month after purchasing a Groupon. Lauren was my esthetician and she was wonderful. She is very knowledgeable on skin care. I received several compliments on my skin after the facial, which pretty much never happens. I went back and booked the IPL Facial and saw a big difference after only one treatment. Martha and her daughter were assisting me that night and thoroughly explained what to expect and what the treatment targets. Great service. I will be back next week. Their treatment rooms are very relaxing as well. I like the piped in soothing music playing throughout too. Great experiences both times! read more

I would NEVER think of going back to this place. I bought a deal on living social and boy do I regret it. I never went back for my second part of the photo-facial because I did not want them touching my face. When I arrived the person who was attending to me was smoking outside and came in smelling completely like cigarette smoke. She drank soda throughout the procedure and did not seem to know the answers to my questions. The machines look fairly old as well. I'm sure they are not up to par on new technology. Before you go here, please check to see if the person administering the treatment is actually licensed. Save your money and your time. Most importantly save your skin! read more

I bought a groupon for a series of facials. So far, I've been happy with the service. If you're a Scottsdale snob, this place is probably too casual for you. I found the owner to be very nice. I will let you know the results when I'm finished with the facials. Update: Completed my series of facials and loved the results! Would recommend! read more

My first time getting a facial here, I had a Groupon for the peppermint facial. I was really happy with the experience and Lauren's diligence, professionalism and expertise. She has a very relaxing touch and I almost fell asleep during the massage. She talked me through my skin concerns and addressed my questions well. Thanks, Lauren. I have a happy facial glow. read more

Black and Blue face for 3.5 weeks. I have been getting facial injections for 35 years and never have I had more than a pinprick size black and blue mark--Until I went here. I ended up with a 4x1 inch dark black and blue welt across my cheekbone. Apparently, they don't know how to avoid a major artery--which ANY and Every trained professional knows how to do. They had no remorse. read more

I want to give Martha and her staff a huge thank you for what she did for me last year with removing age spots from my legs. I can never thank her enough for what a difference she made in how I felt about myself. I was so excited to return again this year to Az but COVID has me needing to stay in Tulsa. How I wish her business was here. So happy they are still able to provide such wonderful affordable services. Thank you, Martha and your staff. P. Monroe read more

What an amazing facial and derma-planing by Lauren! It was so relaxing and refreshing! I liked the fact that she explained how each product would benefit my facial. Included In her facial is an LED treatment and a soothing cold stone massage. I've had those treatments before with an extra charge. Not to mention her neck and shoulder massage was perfect with just the right amount of pressure. When it came time for the dermaplane she was extremely meticulous in making sure no hair was left behind. But , the best part is She went above and beyond when she took it upon herself to get an LED light, from the other room, to shine on my forearms to help with bruising caused by fragile skin. It was extremely thoughtful and I totally appreciated it. read more

I was very pleased w the treatment and staff. They gave great reassurance and I am Soo happy my skin is showing good improvement and "softening". Would definitely recommend this place as a client and exmedical practitioner. read more

Under direction of M.D. and owner is R.N.: good knowledge and vast experience. Clean, professional, state-of-the-art equipment, down-to-eart personalities w/ strong work ethic. Loved everything about experiences here. Reasonable prices and thorough dedicated attention to me as patient. read more

I bought an online deal for 2 photofacials. This "Spa" and photofacial experience was not even close to meeting expectations for the service. I've had at least 5 photofacials in the past. The equipment at this spa is extremely old and did not provide any results. I'm disappointed in the company I purchased the deal from, BuyWithMe.com and with Turn Back Time Day Spa. I feel like I completely wasted my money and my time. read more

Good grief! The owner/operator was late 5 of my 7 visits, smelled like a hot-cigarette and I never saw her wash her hands! Feel like I wasted my time and money. Equipment was old for most of my visits. When she got the new machine, she was eager to tell me that it was 'very' expensive. Don't want to hear about you and your boyfriend. Or how he lent you the money to buy machine. Or hear about your daughter and how she's helping you do laser on yourself. Gross! Unprofeshional! Will never go back or recommend. When my coworkers see a deal to buy they ask the spa name before they puchase. Too bad. read more

Great service, prices and very knowledgable. Wrinkles on my chest and brown spots on my face faded in two sessions but with more sessions it got even better. Don't be fooled by the casual environment. Martha and Jessie are excellent and you will see great results! read more

I have been going to Turn Back Time for several years now. Martha is one of the most knowledgeable techs when it comes to laser IPL. She does a very thorough job, doesn't miss an inch. The red light therapy follow up is an added bonus to balance out the skin tone. I recently started with my arms and can't believe after 1 treatment the difference. I'm very pleased. Great prices too. I called around and everyone else was at least double! read more

I've been going toTurn Back Time since I moved here almost 8 years ago. The owner Martha is great & really knows this business. I've done IPL many times & (it does take a couple of sessions) to correct broken capillaries on my face. Wow what a positive difference! Also they are always looking for the best lasers and keep themselves ahead of the curve with that. I did the Vivace treatment 2 months ago. Everyday I notice myself looking younger. Super happy keeping it natural without surgeries or injections. Prices here are great as well, which is why I drive 25 minutes to come here. I live in N Scottsdale, and there are many spas near me. Give this place a try if you are looking to look younger & feel confident! Nicole H read more

I've read the negative reviews on here and I disagree with them. I find the owner's casual, down to earth attitude to be very refreshing. The office staff is extremely friendly and helpful. I bought a series of photo facials from them, and have just started my treatments for old red acne scars. So far so good! I would recommend! read more

I have been going to Turn Back Time for 4 years. When they moved further away, I traveled the extra miles to continue treatment. Since I started, the equipment has been updated twice. During all that time, I was called only once to alert me that the previous client arrived late and I was given the option to come 20 minutes later or change my appointment. I never had the late issue. If you want to have personal attention at a small intimate spa, then join me by frequently utilizing Turn Back Time Day Spa. read more

I do not understand the bad reviews either. Apt started late because I was late and she didn't freak out on me. I had to wait a little longer after that but I always figure the best things in life take time. And I never schedule a million things to do after a spa day. Bring a book if your that worried. Like Lindsey said , this isn't Snottsdale. Good grief to your attitude. The owner IS certified, her degrees are posted on the wall. It's a BBB accredited business. I know for a fact that the owner washed her hands because I heard her. And what she does with her life is her business, smoking doesn't make you a horrible person. And if she smokes and her skin looks that good, count me in. She made sure I was safe for the treatment, she explained everything in FULL detail. I felt very comfortable, she mentioned some other products that would help me but didn't pressure me to buy them. She showed me her new laser machine. Nice and shinny :p yes she made small talk? What the heck!? Who wants to sit there in awkward silentness. I know for a fact that I did more talking than her, she doesn't talk your ear off or anything so I don't understand Christy. Quick, efficient treatment. Easy scheduling. No problems getting the appointments I needed. And I have a small window. Both the owner and the daughter are very nice. Talked for awhile after too. Although I have only received 1 treatment, and cannot rate the photofacials function and results, the business and professionalism is A+. I will definitely be returning and I will update with results when I'm done with my treatment series. read more

I got my girlfriend a facial for an anniversary present and she loved it. She said her esthetician, Lauren, was great. She gave her a lot of helpful tips on how to take care of her skin between treatments. Very happy. read more

I was initially skeptical about this place, granted it's not the fancy day spa in North Scottsdale, but the owner/operator convinced me to try out the LED treatment & had great success with it after a few wks. Then went back for the IPL (laser) portion & found that the LED treatment may actually work better for my skin type. If you are looking for a fancy place with pampering & the overpriced ticket as well, this is not the right place for you. The price is great as long as you are willing to forego some of the nicetiesI think it's great that there is a location nearby without having to travel all the way up to North Scottsdale for a treatment. read more

I bought a coupon for Photofacials. Got one saw results. Then they bought a new machine and she was nice enough to honor my coupon with the new laser machine that is normally very expensive. Even got my husband going to the office for laser facials. We are getting great results and the owner goes out of her way to give us great service. I give her a thumbs up. read more

I'm a busy teacher so I don't yelp much. But I've been very satisfied with the services I've received at Turn Back Time Day Spa. I had a second IPL treatment recently and enjoyed Martha's personable nature while she expertly administered my treatment. Her equipment is new and she is very meticulous in performing the procedures. As soon as I have time and some more cash, I'll be back for another set of treatments. I've seen results and am very satisfied. read more

This place is not typical - instead of lemon waters and scented candles - it is hope you washed your face before you came, come in and lets get started place. BUT I too have had the same services elsewhere and here the owner went over my entire face 3 times with the IPL Photofacial (with her NEW equipment). In my experience other places only went over once or twice. I saw/see results - AND then there is a follow up LED treatment that is relaxing and enjoyable and shows results too. I go for the service, not the frills and I think Martha delivers a quality photofacial without extra costs. I like supporting a woman owned, neighborhood business and I like the job she does. She's adding a cosmologist to do "regular" facials, she does botox (at $9/unit)...it's beauty for people who don't have all day or money to burn. I recommend her and her little shop. (yes she seems to be a smoker - she is not a Barbie type, if you are used to that or need that, this probably isn't the place for you - if you want a competent, compelling, owner who truly cares - it will be.) read more