My first visit to this location was nothing short of amazing! I was only dropping in to pick up an…read moreonline order I made the day before. Unfortunately the location closest to my residence did not carry the products I needed for in-store pickup. The Johns Creek location was the next closest location that fortunately did. As I'm entering the store, I'm stop by Vincent who is the general store manager. He politely introduced himself and said he needed a favor from me. I said " sure, what is it"?.. Vincent advised it would make his day if I played the raffle but here's the thing, no one had yet one the grand prize drawing and they were down to a few raffles. In my mind I'm already thinking I'm not going to win as I do not always have the best of luck. To add, my morning sort of started off shitty but hey why not give it a shot and press my luck. Who knows the outcome and maybe this could put some sunlight in my somewhat of an off day. As I closed my big anxious eyes, reached down into the box I started to shuffle the raffles. I picked one and started to lift my hand out the box but my gut told me it just didn't feel right so I instantly dropped it and went for a different pick. As I sloooooowly take this raffle out the box and flip it over, heart racing - WALLAH!... I WON! I WON!... I ended up being the stores lucky $100 grand prize winner! Totally unexpected, shocked, however, grateful and much appreciated! Vincent asked to take a photo to post for the store and him & his team congratulated me. My quick drop in ended up being almost an hour of fun retail therapy. Woohoo!! The level of customer service was beyond exceptional! I believe every associate on the floor approached me to offer assistance which was very much appreciated. The cleanliness and organization of the store was top notch. As does all ULTA stores, it smelled so refreshing and crisp. All registers were occupied with associates to ensure a smooth, yet fast & efficient check-out process for customers. This location sits in a shopping plaza so there's plenty of parking in front of and surrounding the store. I will definitely make my way back to the John's Creek location. Again, Thank You to Vincent and the entire ULTA team!

Customer service is awful at this store. You have to practically beg them to wait on you. Went to…read moreget a pickup order and was ignored while at counter. Once asking for help, the person asked for the name and said they didn't see it. Literally, had to ask them to check another way. Gave them the barcode (that I had just gotten off the Ulta website) for my order. They then said they had put it back. Found it strange since it gave me the pickup barcode literally while in the store. Afterwards, noticed that it showed as "cancelled". But, that did not happen until after going into the store to get it. So, they must not have updated the system that they had put it back until AFTER went in for pickup. Had it said cancelled, I wouldn't have bothered. Also, had 3 family members go into this same Ulta months ago. They had their hands loaded with items (and not cheap ones). They were looking at a display right by the counter. Suddenly, one of the three people standing behind the counter doing nothing (which was the same as when I went in) says "We are closed". They never went on the intercom to saying closing in 15,10, nor 5 minutes. The family members apologized and put there stuff on the counter to checkout. The person said "you are going to have to come back tomorrow". It was unbelievable. And, one of the family members even works at an Ulta in a different state. She said she'd never imagined such brazen rudeness. Ulta lost out on a big sell. Because two of the family members were leaving to go back to their homes in other states. Unless they get better workers, or get the others to pretend they are not rude jerks, this Ulta will not survive. I will take my business to the one in Cumming. It's a farther drive but at least they have helpful workers who actually work!

Can't understand this low rating, I work in the beauty industry and this store is a gem with staff…read morethat are not only educated in the industry but have the ability and actual patience when dealing with customers. Getting sound advice that is backed by experience and genuinely nice people: Absolutely.

Ok peeps, hear me out... I KNOW we prefer the independent…read moresupply stores over the chain, but I have to give credit when credit is due. The store was stocked, had sale items well marked, and I received A+ customer service FROM ZARA in finding a flat iron... couple that with some OPI on sale and some Mielle serum and my perspective on Sally's was converted. Did I mention the price stayed under $90??? Try them.. go back... you will be surprised!

Service was absolutely AMAZING!! I had an event to get to and she even squeezed me in at the last…read moreminute. I'm SO IMPRESSED and thoroughly pleased!! I'll be back FOR SURE! Danielle

i love this store!!! they have a everything what i wanted…read more... and the employees are very helpful!!! i love to using sulwhasoo perfecting cushion now !!!they're products are so amazing!!!!

Im very interested in K beauty these days. As we know they are becoming more and more popular for…read moretheir skincare products. My loyalties still stands with Shisheido. Three generations have been using this in my family and I can honestly tell you that their skincare works! I keep my skincare routines simple. Moisturize, wash, clean, rinse and repeat. I dont wear a lot of makeup because those products actually causes aging more. Eating healthy greens, seaweed, and fruits are the best skincare. What you put in your body also makes a difference in your health and overall skin. I purchased the Beneficiance SPF 23 and Hey recommended the future foaming wash. Both retailed for $150. Here's the thing about Shisheido. They dont forget to provide additional presents when you purchase something over $100 bucks. I got a cute make up bag with lots of other Shisheido products to try that retailed at $106. Hey was awesome. I will be back for more. Oh yeah, they also carry Lafufus for $15 in case you wanted one but dont want to pay $80 for it. You're welcome!

The friendly staff is probably the highlight of the experience…read more Things you should know: I. PARKING There's a massive, free private parking lot out front of the store. Note, the store is within the John's Creek HMart Plaza. Easy to find. Easy to park. II. SERVICE They help you find what you need and are happy to help III. QUALITY Products here are of high standard. You get what you pay for with skincare, so don't sell yourself short. Come here expecting to pay a relatively large sum of money. IV. CAPACITY Not a concern

it is very good and for less price which is alphrEtta ga…read more They have lot of services offering

Eyebrow threading is fantastic! Very nice and professional. Does a great job and is very thorough…read more Highly recommend!

Customer service is much better. Nice re-grand opening! Pretty big store with a nice selection.read more

Very disappointed with my experience at Venus Beauty Supply. I purchased Nairobi hair foam 2 days…read moreago and was unhappy with the product. When I tried to return it for store credit, they refused, even though I'm a regular customer who frequently shops there. Poor customer service and very disappointing treatment toward loyal customers.