Very disappointed with my experience at Venus Beauty Supply. I purchased Nairobi hair foam 2 days ago and was unhappy with the product. When I tried to return it for store credit, they refused, even though I'm a regular customer who frequently shops there. Poor customer service and very disappointing treatment toward loyal customers. read more

Customer service is much better. Nice re-grand opening! Pretty big store with a nice selection.

I just left the store and am so disappointed. THE PRICES ARE HIGH, and the employee assigned to help me was speaking down to me, scoffing and showing irritation for being pulled away from her phone. Very unpleasant experience. Hate that I wasted travel time and gas money to leave frustrated and empty-handed. read more

A black woman requesting an exchange of a product that she stated was incorrectly advertised and sold to her. The cashier refused to exchange or provide a refund even though the customer stated that the item was never used and she only purchased it about an hour prior and recognized the error when she got home. The customer became visibly distraught and began to cry after minutes of pleading her case. The cashier resolved to calling the police on the customer. There were multiple black women shoppers who witnessed the incident and decided not to purchase any of the items in their own carts if this customer was going to be treated in that manner. Most of those women pointed out that the clientele is predominantly black women and should be treated with compassion, understanding and respect. It is truly disheartening to read the prior Yelp reviews (dating years ago) with similar undertones. read more

Brown ladies, please shop from other brown women who understand the products being sold. The people managing this store do not understand the product so they misrepresent what is being sold and on top of that, they have a bias towards brown women. Do not expect knowledgeable help or respectable service. Take your business somewhere that respects the target demographic. read more

I came to Venus after visiting a stylist and wanting to get a product she suggested. Upon entering Venus the size alone took me off guard. It is extremely large for a beauty supply. Because it is so large I had to ask for assistance to find the product and oddly enough the employee told me she didn't know. Not, let me check with someone else but just she didn't know, So, off I went into the vast store to locate the product myself. Eventually I found the product I came for and would come again just for the product variety alone but not for the customer service. read more

The worst place ever! Products are OLD and used. I will never ever shop there again. My advice is to go anywhere else but there. And the people that work there are rude as well. And the same products are on Amazon at a lower price. read more

If I could rate this beauty supply a 0/10, I WOULD. Very racist and follows people of color around the store to accuse them of stealing. I tried to return a product that I purchased 2 hours prior to me trying to return it, and they would not accept it. CONSIDERING THAT IT WAS UNUSED.. They called the police on me for no reason thinking that they would side with them, thankfully the police was on my side and they were forced to give me a refund due to the police and their return policy. If there are any black owned beauty supply stores please leave a review, I've been searching for one for months. These people do not know anything about our culture they just want to put their beauty supply stores in our area so that they can make profit. read more

Refused to let a paying customer exchange out something she already brought. The item she brought was not opened she realized she brought the incorrect item. Cashier refused to let her EXCHANGE out the item she brought. And the customer gets emotional and start crying. Instead of providing this customer with good customer service. The cashier decides to call the police. To remind you this customer wasn't a threat to ANYONE! These Asians come over to America to sell black women products for OUR HAIR that they know nothing about! They can't even tell us which products contains alcohol in them. They can't even tell you which products in their store are black owned that they are selling. We need more BLACK OWN beauty supply stores. We need to stop giving them our money if they can't treat us with RESPECT! Customer service is out the window for us when we walk in their stores. But they are quick to take our money.. I wouldn't recommend them AT ALL! read more

If I could give no stars I would..if you an African American "black" person don't bother giving them your business. They are rude, disrespectful and care nothing about us. I went in today and had 2 of tte same item one said 13.99 the other was 14.99. Well if one is cheaper wouldn't you think you should get the lower price? No! She said I had to pay thr different prices. Well she them had to go back, I guess to check and see if I may have placed the tag on myself. At this point I was done not only are you not gonna honor $1 difference but your gonna treat me like a common criminal. Please find another beauty supply store to go to dont give them your money read more

Very rude service from the beginning I ask a question and her undertones was very uncalled for. Sad you set up shop in our neighborhoods for-profit and treat us so poorly. I will not be returning. As a brown woman, the disrespect was not worth it. I will take my business elsewhere! read more

So here it is 755p on a Thursday and these people are closed. Waited until 758p and 2 customers came out. They are the worst I have ever met with customer service!!! Don't go here or spend your money. Spend it elsewhere!!! read more

Venus Beauty Plaza - Cosmetics & Beauty Supply Near Me - Duluth, Georgia

This place was alright, I was here visiting from out of town and I came here because I read up on the previous reviews that they had a huge selection to choose from for a good wig. The lady I had asked to help me with a few wigs I was deciding on acted like she didn't want to help me and gave me vague answers. Luckily my girlfriend was with me and we were able to decide on a good wig for me. Other than that they do have a very good variety on wigs for reasonable prices but be prepared to find it yourself when you go in this store. read more

I love this store, it's a one stop for a your beauty needs. The staff are very friendly and helpful. Definitely a must to shop here!!!

Been going here for a few years. Sometimes they do have some good finds. The wigs selection is massive. Some of the hair quality is outstanding. I have not purchased. I would not mind making a purchase from this store. I bought some sponges which I'm not impressed with. I will have to use them dry since they don't expand. This place has a decent selection of hair products & eye lashes. read more

Venus Beauty Plaza - Cosmetics & Beauty Supply Near Me - Duluth, Georgia

Been in his hair store a few times the first couple of times I was very nice not every time I come in the store and yes I'm going to say it because I'm black they get the flipping around the store like don't be a all I keep hearing is hurry up and buy dinner rude as Chinese bitch at the register you have six big ass cameras in front of you if you can't feed off those motherfuckers that I don't know what to tell you did a walk around the store following you don't ask you do you need no help but you all my money I will care my ass all the way to Riverdale took the black hair stores where they do not overstock and I can get the help that I need will not be spending another dollar or cents In a Asian own hair store read more

They are improving on customer service. I think maybe more cultural learning curve issues than any other reason for perceived rudeness from past reviewers. Since we are in the south, it would be nice to be receive a welcoming "hello" upon entering. They are wearing masks and the space is large and well supplied. I usually find what I need and it is conveniently located. read more

I've been a customer for years. I have four girls; so I was always there purchasing shampoo, conditioners and products to promote healthy natural hair. I suffer from alopecia and while I purchase my wigs online for the most part I would, on occasion, purchase a wig from time to time in the store as well. The wig collection, although large, is actually pretty limited if you know what you're shopping for. Its like having a lot of the same thing over and over again but because I don't rely on them for my hair, it never really bothered me. Until - I brought a family member visiting from NYC. She was amazed at how huge the store is but it ended there. I've never been exposed to such rudeness before in my life. From the moment we walked in the store, we were watched by the cashier who never managed to remove the frown from her face as she scowled at us. My daughter picked out some eye shadow but dropped one and one of the staff members rushed over and started searching under the display as if my daughter was trying to steal. She started to approach my daughter until she saw me then tried to insist that my daughter broke the display. She hadn't. The final straw was when I went to purchase a wig. After perusing the collection, I asked a staff member to take one down. I was fully intending on purchasing the overpriced unit and was looking at the wefts and lace in the wig when the staff member came over and yelled at me saying, "Can't you read the sign?! Don't mess up the wig!" I assure you the style of the wig was never in danger. I simply thanked her as I pushed the wig back towards her, grabbed my children who were in line to purchase items of their own and walked out of the store. I will never return. If you can't appreciate the customers your business caters to, you shouldn't be in business. We should not give these people our hard earned money just to be mistreated and disrespected. I don't expect special treatment, but they are incapable of fostering an atmosphere that leads to having a friendly relationship with their clientele. I would urge anyone considering shopping here to think twice. read more

WOMEN OF COLOR, LISTEN UP! This place is absolutely HUGE!. It is located at the corner of Pleasant Hill Road and Peachtree Industrial Blvd, in the Kroger Center. I've past it often but never took the time to go in until today. It has all things HAIR! Rows of synthetic/natural hair, wigs, accessories, products and even clothing items. I of course am only interested in the hair care products, (shampoo, conditioners, special treatments), but found myself overwhelmed by the sheer size and volume of this store's content. This is a place that I would visit very early in the morning with a specific list and a plan, otherwise you could be wandering around in here for hours. I just love all the options! Regardless of whether you have relaxed or natural hair, I am convinced that you will find any product you need. I found a seat for my husband and started to shop. I ended up getting a couple of products, (competitively price), and was on my way. Please be aware of their return policy. They do not give refunds, only exchanges under certain conditions. Since I only buy known hair care products, this would not be a concern for me but may definitely be of concern for someone purchasing clothing, wigs, or weave. I will definitely be back when I have more time and a big fat list. read more

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The loser working here was rude to me over the phone... Telling me that she's not going to tell me what products they carry.. Not sure what her problem is, So I went to another beauty store. read more

They always got shit priced wrong I about slapped that rude ass lady. It wasn't just one bottle on the shelf marked wrong all of them were! They get zero stars everytime I come in it's a issue read more

This beauty supply store is very large and has a variety of wigs, hats, weaves & hair care products. It is always very neat but be mindful when purchasing products Bc some of them are old (fingernail polish, haircare products etc). The pricing is competitive with other stores & the staff is friendly. read more

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This is a well stocked beauty supply and convenient due to their location. However they lack customer service skills. As soon as you enter you can feel them stare down your back. They continually walk past you if you stand in an aisle too long and will stare at the camera above the register if a black person walks to the back of the store. They are not helpful and on more than one occasion will point to where an item is located instead of walking over there with you. I will be driving an additional 10 minutes to go to a beauty supply that at leasts treats me like a human being. Black woman are their primary customer base yet they treat us like criminals. I will no longer spend my money at this locations. read more

The people in the store are so freaking rude! Every time I've came into here I've received horrible treatment from them or I've seen them treat other customers horrible... I heard them call one customer a b*tch after she walked out all because she asked why did they ID her AFTER they already let her pay.... they need to shut them down bc this is ridiculous read more

This place deserves a ZERO RATING. I've been coming here for the last two years faithfully every Saturday and today, I came to try on a few wigs with friends. The lady was so rude and even didn't want me to try one of the more expensive wigs because I would"mess it up". Then asked me to pay the $1 for the cap to her instead of at the register. I have NEVER came in this store and not made a purchase, also paying for any cap with or without a wig purchase. This is not customer service and is also very rude. I don't want to make any assumptions about race being a factor because the other people I've interacted with in the store are typically very sweet. But, this has definitely left me feeling disrespected and I will never step foot in this place again, as well as spread the word to my friends who come here after our gym class on Saturdays. read more

I hesitated on writing this review but wanted to write it for sometime. I kept giving these people the benefit of the doubt but I can honestly say I will not be returning. I have been a customer for years at this place and it used to be OK but it keeps getting worse and worse. They treat you like criminals as soon as you walk into the Store. Especially in the wig section. Women of color, honestly avoid this store. We cannot keep letting these people treat us like this while making money off of us. Yes they do have a huge selection, but the way they treat their customers is disgusting. read more

Rude and racist.... DO NOT PATRONIZE THIS STORE!! accused me of stealing but when I asked to see the camera they had suddenly it didn't work... I asked for police and they couldn't prove anything once they got there. This happened after I had been goin here fir years and had just spent $75 they accused me if stealing a $1.99 concealer read more

i called at 8:18 and not one time was hours of operation mentioned!! google says you close at 9 pm not 830!!!! i wasted time coming here when i could have went else where, as i am on a time constraint!! went to the door and the guy came out but didnt even acknowledge me or anything!! terrible customer service! read more

I have good things to say. Helped me find a wig after a disastrous hair cut, to wear for the next five weeks. Saved over $100 buying it at Venus. The young lady gave me a cap to try it on and combed it out for me. read more

When it comes to the Black Hair Care industry, we lack options as for where we can buy our products. I'm over the lack of respect, being exploited. It matters to me where I spend my money so I have no intention of ever returning to this store. read more

The lady that works the wig section is very rude I will find somewhere else to shop i hate to go to a place to spend my hard earned money to have to be treated like that the store is huge but how can you want to shop there when they treat their customers so harshly read more

Great selection of product however the customer service is not great. I was super excited to shop for wigs as I have not worn one in a long time. I was taking pictures of the ones that I liked and rudely was told not to take any pictures. You also can not take any videos. Don't even think about using video chat to get someone's opinion. Wish the customer service was much better or I would shop more. read more

Aweful customer service, rude, nasty and don't know how to talk to customers. I tried 2 times to patronize this,figured I'd give it another try. Same. They can't get a penny from me. read more

I've been going to this store for years and they've always had a huge selection of beauty products. This seems to be the hair extension capital...wall to wall hair and wigs. Along with that, they carry every hair % beauty product line you could ever want. I found salon brand products and regular store brands, like Pantene. I always intend to buy one thing, but somehow I walk out with a bag full of stuff. Their prices are very reasonable and I've always found the staff to be friendly and helpful. read more

Venus beauty has everything and more when it comes to products and inexpensive odds and ends and beauty trinkets. I'm usually there for their wigs and I find that they need to stock more natural kinky styled wigs for the sistas. They have crochet hair in the packs which is great if you have time for a weekend project like that but to run in and grab a fab kinky wig, nah! I still like what they have and know not to spend 2 hours in there with wig lady looking and trying on wigs, even though it was a bit fun! still check it out. read more

This beauty supply is awesome ! It has complete selections of various extensions and crocheting hair. Each aisle is dedicated to products ; hair , beauty and skin. I also favor the African selection. They have a very surprising amount of African clothing fair pricing. read more

This is a really huge store with a very wide selection of all hair needs. However, they have sketchy tactics in pricing such as having sale prices on items only to get to the counter and they always seem to claim it's for a totally different item that is not marked on the sale sticker (happen to me twice already). Most of the staff is helpful and nice but there is a cashier that has been there lately and this particular lady reminds me why I stop shopping at these type of stores in the first place. She's not very helpful and arrogant and seems to not acknowledge you whatsoever while she's ringing you up, basically she doesn't make you feel like a valued customer. Now I go to Alpharetta to Ultra Beauty and they are the best in customer service and they also have reasonable prices and its worth the long drive. read more

There are lots of products to choose from, but the prices are slightly higher than other stores. However, I shop there because the employee who works in the Wig section is so friendly and helpful. read more

RACIST--- They are rude and obnoxious . At one point they had a sign telling people they weren't allowed to have their cell phone out and record, here's why you would want to.... TODAY my best friend and I went there in a rush to get some Black soap and African Shea butter and as soon as we get there , NO GREETING THEY JUST WATCHED. Okay ...we mind our business and we noticed two Black ladies and an Asian lady walking out (they had been there for a while and got no help which they complained about while leaving). At that point I was looking for WitchHazel by myself because NO HELP just stalking by these unhelpful people. I gave up on that because it's annoying , and head over with my and my best friend to pay, they ask debit or credit , my best friend hesitates and decides credit. Then they asked her for her ID. She checks her wallet only to realize her ID was in the car, she says no problem and heads to get it and one of the ladies in the front tells the other put the things back because my best friend isn't coming back. I said no she's coming back she just went to the car to get the if you made a big deal about. She fakes smiles and the other lady looks INSIDE THE SHOES , not to check if they were the same size but if there was something in them. I'm calm because I was surrounded by other Black women and young ladies and felt safe. Then it starts getting busy and the cashier packs all the items to hand to me. NEGATIVE! You wanted her ID you're gonna wait on it! So my best friend comes hands the lady her ID and I tell her in French what just happened and that these jerks are prejudice they didn't ID the couple next to us paying credit. My best friend then asked them what was the reason to ask for her ID. The lady was shocked, she didn't answer, my best friend politely insisted and she tried to lie and say oh they ID everyone so my friend said everyone ? The lady was still holding onto my best friend's ID and card like she wouldn't give it back and stayed MUTE ( Realizing that she was sounding stupid because the couple next to us and the lady before did NOT show ID and paid with card one debit one credit! ) again we pressed to know why, and her co worker was like" oh sometimes the name and the ID don't match" ( So your super powers told you to check?) She knew it was a lame excuse the SHAME ON THEIR FACES WAS OBVIOUS.My best friend pushed further saying that's the only reason? SILENCE. She knew her PREJUDICE was the ONLY reason. She made a big deal about ID but The Gag is she couldn't read the name (We can prove this) I understand Identity theft and the countermeasures. But that's NOT what this was! It's cool if you wanna be a racist in America in 2017 but This is Duluth you can open an Asian or White centric store (as there are many) and not deal with Black people. You can't sell products TARGETING the Black population and have a problem with Black people ! Pick a struggle! Also when a Black person asks how much you would sell the store for, tell us , we can afford it! read more

If I could give this business less than 1 star I would. I used to go to this salon all the time, it was my go-to salon. The people there used to be very nice, friendly, and patient. The last two times I went in there, the people in the store were, not nice, not friendly, and very impatient. Basically, they acted as if they could care less if I purchased a product in the store or not. Their wish is granted. I will never shop in this store again and although I have recommended that several people shop there, I will rescind all of those and not recommend them in the future. If you want to go some place where people could care less whether you shop there or not, this is the place to go. read more