This is my go-to-spot for trendy make-up and samples. This spot is conveniently located downtown Brooklyn. I find all this make-up, hair care, and skin care all in one spot is irresistible. Today I'm looking for contouring and shading suggestions. I'm also getting my eyebrows waxed. I am also participating in the beauty insider challenge. My participation in these fun challenges helps to win points to redeem for free more stuff. Great customer service ! Everything is here. Make-up accessories and mirrors on each aisles! read more

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Staff is very nice and gives suggestions when asked. However, on two different visits to the store I saw two different salespeople use mascara and am unsure if they put it back on the shelf. I hesitate making purchases I cannot verify are not used. read more

I came into this Sephora location yesterday looking for a brand of perfume that I was buying as a gift for someone. I was immediately greeted by Oscar and he was able to put in the order request for someone in the back to get it for me. In the meantime I was also greeted by Justin who walked me through the Sunday Riley skincare products, he was extremely helpful and knowledgeable about the products. The customer service was very nice and the process of shopping was very quick. Will come back to this location again :-) read more

Yesterday 5/4:26 the worst customer service and experience I have ever had in Sephora. Super light staff those that were working avoided any assistance. The security guard was the only helpful person. On the floor. The store was unusually empty and not stocked well. It's a sad day when you go to a store and have a crappy experience when trying to get a few items. read more

Just wanted to give a shout-out to Schwaniqua C., the makeup artist who did my makeup for an online presentation today. I was feeling very anxious because this thing was being recorded and who knows where it will end up, but she was so patient and thorough and did an AMAZING job. She is really kind and sweet and made me feel comfortable and listened to...and pretty. For anyone who's trying to pick from a list of random names of Sephora MUAs, do not hesitate to book with her. She's a real gem! read more

Very rude customer service at the checkout. Stood there just shaking his head and then got mad at us when we couldn't read his mind. Be an adult and use your words my guy. Weirdo fr read more

Special shout-out to Inayah who helped me find the perfect everyday plum lippie for fall. Excellent attentive customer service, super helpful and knowledgeable regarding products and their texture/wearability. This location is really good and conveniently located on Court and Joralemon St. Product selection is always being updated too. Will definitely be back during the sale! read more

Very well stocked and staff is attentive. Tynisha was very helpful in helping me match my foundation and suggesting a new plump moisturizer.

Ooof this Sephora. If you're looking for something it's probably not in stock. You can tell this Sephora gets a lot of foot traffic. Things are disorganized, the samples are destroyed, and nothing seems to be in stock. The location itself seems tired. There were a ton of staff here and a couple did ask if I needed help which I appreciated. I did find a couple things l was looking for and some that I'll order. It is nice to have a Sephora here, and I like they have high end products like Joe Malone fragrances. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

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I was in Brooklyn today @ this Sephora & wanted to try Rihanna's makeup line. I ask store clerk where r ur cutips & she said to Buy. Wow! I know u don't have 2b too bright to work there but I was shocked she didn't understand I needed it to sample the makeup or eyeshadow items. Amazing! Of course, I didn't buy anything there make another Sephora when I get bk to Manhattan. Sephora, plz hire smarter & do better. read more

I bought Fresh Soy Cleanser, there is nothing in it, yes the silver tab was not broken. Smh, how? Will be returning and getting a refund.

i cannot believe this is happening, i have been a fan of this store for 7 YEARs, I've used their brand lipsticks since my middle school dance recital, ive been loyal and what did I get for it?? a broken heart! It all started a week ago when my fiancé (technically boyfriend but I was going to propose at our next mudslides and movie marathon but whatvr) told me we should go out to dinner and I should dress up. I was over the gosh darn moon. Then i saw this one new sephora product on my feed & thought OOH PERFECT! I'll get a new snazzy color to pucker up on my man with, wink wink right ladies ;) so I ran to my Sephora and got the last one. i put it on and the color and feel was fantastick! The formula didn't smell weird at all and trust me I know weird smells and I adored how it complimented my eyes. but then the day of reckoning came.. i went out to the dinner with my fianceboyfriend and it was the worst day of my life. never have I been laughed at and pointed at more than in that applebees across Mickey D's. I thought maybe they were pointing at someone behind me until jeremy drove up in his golf cart. he looked so handsome in his tuxedo t-shirt :3 but...as he pulled up to the curb his smile faded and he looked shocked. And then my world CRASHEDD! he stuck his finger out and pointed right at my lips and called me a freak!! he heckin LAUGHED AT ME, the waiters laughed, the stupid kids from before laughed... I wish I could've portal zapped them! THE NERVE UGHH!!! I ran home and scrubbed this cursed lipstick off Never using again. IF YOU WANT TO PRESERVE YOUR LOVE THEN STAY FAR AWAY FROM THSI BRANDS LIPSTICKS P.s. didn't smear while I was running after his golf cart , also tearproof . 9/10 won't be retuning as a reminder of what it did to me tho :( read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

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As a Sephora customer with a certain tier level, there's an expectation you already have when walking through their doors. I've visited this location several times for my go-to purchases and I head out the door. On my last visit, I was killing some time during lunch and was browsing through the fragrance section and asked the person working in that area if I can get a sample of three different perfumes. Her immediate response was that I can only obtain two samples, as that is what she was informed by her manager, who was not around, for questions. She indicated that another reason she can only provide two samples is because she was the only person working in the fragrance section, which by the way is smaller than other Sephora locations and there were no other customers in sight. Even with two samples she only provided one with a label and placed them in one little zip lock type bag. My impression of some of the staff members working the floor, in this particular location is that they tend to be lazier and disrespectful. I've heard snickers under their breath, sucking of teeth and twirling of eyes. As I recall "we" the customers should be treated a certain way it is very unprofessional and we are the reason for their multi-billion dollar business. Sephora is by far not a drug store therefore those working in their establishment should conduct themselves professionally. With that being said, upper management should re-train their staff to show respect, act accordingly in order to represent their company as a whole in a certain caliber. As for the sample rule, other Sephora stores in NYC provide up-to three samples, not sure if this is only for the downtown Brooklyn location. read more

I've been to this location a handful of times and I can't recall ever being greeted or asked if I needed any help. Prior to Covid I reluctantly came here for a full face makeup session ($50) and I had to approach an employee first in order to be checked in for my appointment. This location does have a good selection of fragrances, however, your best bet is to go to the Atlantic Avenue location or to a location in the city for better customer service. read more

I was on my way to my cousins wedding and needed last minute assistance to look my best to meet family I had never met before. The following departments and beauty consultants assisted me with a quickness. Hair Kai, Perfume Shania and Make up Briggitta. These ladies were amazing. I thank them for their wonderful service read more

SEPHORA - Make up and hair on point because of the girls. - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

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Had a fabulous experience here. I booked a makeup reservation for an 11 AM slot. The parking gods were gracious to me and I actually got a perfect spot right across the street and it wasn't meter parking! Unheard of in downtown BK. The store wasn't busy when I arrived and to my pleasant surprise, not only did I get makeup done, but they skin prepped me at the skin care station. It was basically a mini facial and I loved it! Tamara was excellent. Post skin prep, I went to the beauty studio and Adeline blessed my face. I've only used Fenty and Bobbi Brown foundation so I was planning on sticking with that, but she suggested Cover fx and I decided to let her do her thing and she delivered! She mixed two colours since they didn't have my complexion and it matched well. I showed her a picture and told her I wanted a natural but glowy look and she nailed it. Of course I insisted on having Fenty Trophy Wife and she mixed it in with a Nars blush to make it blend nicely. Will definitely be using Sephora and hopefully Adeline when makeup needs come. read more

SEPHORA - Natural makeup done by Adeline! She's a gem! - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

Are you ready for the 411? Here we go...now let's be real real today, who does not love a good Sephora? I love me some Sephora because of the variety they serve, however, I love a Sephora with great customer service. The Sephora in Brooklyn on the corner of Court Street and Joralemon Avenue is the place to go if you are in the area! From the time you walked in, there are cast members waiting to say hello and thank you for coming to the store. This is one of the few Sephora that have an abundance of cast member on the stage (sales floor) ready to tend to your needs. It has been awhile since I have seen this as I am typically searching for one to help me. I was able to run into lovely Amelia who came to my aid in reading the bottom of a lipstick label for the color. She saved me from having to take a picture of the bottom of the lipstick and expanding the picture...thank you for her youthful eyes, energy and assistance! Next I had the pleasure of meeting Kyia who not only pulled me off the line to ring me up but personally hunted me down and called me when I left the store without one of my products. Now she could have totally put it back on the shelf or kept it for herself BUT she had my number and called me. This resulted in an about face back to the store to get my purchase which was nicely waiting for me behind the counter. Kyia had ensured all the right people were aware I was returning back to get. I really appreciated her honesty and being proactive. I truly value this level of service, so I am telling you now stop by and check them out for yourself. read more

This store has been poorly run for some time and nothing will make it any better as long as people continue to shop there. It's time to stop patronizing them. Years ago I had a very demeaning incident with a Sephora sales agent named "Jen" (she's older, white, large-bodied). She was rude to me when I asked for service and lectured me about her being "busy." I walked away from her (to avoid confrontation) and this woman followed me. Yes, she had no time to help me with a Fenty product but she had time to FOLLOW me in the store and lecture me. When she threatened to have me ejected from the store. I turned around and yelled at her "Stop following me!" She finally stopped bullying me and came to the realization that I could verbally defend myself. I then complained about her conduct to the manger (I think his name was David) who was very kind and helpful and directly helped me. Whenever I shopped there I worked with him. Since the manager left the store has spiraled downward even more. The cosmetic specialists are busy partying among each other swapping stories and jokes and not attending to the customers. The manager (tall southern guy) doesn't try to be helpful. I'm not sure if they're understaffed but after pouring THOUSANDS of my hard earned dollars into Sephora I've decided to NEVER step into this store again. No other Sephora is run as poorly as J Street in Brooklyn. I've also decided to shop with Ulta and department stores. There are other places to purchase cosmetics. read more

Solid 3.5 stars. I have been shopping at Sephora since forever even before this location opened several years ago (I guess I'm a bit late with this review). When it was rumored that a Sephora would be opening on a busy Court Street corner back then, it was cause for celebration. At least to me because it's my preference to buy most of my cosmetics and perfume at Sephora. Once it opened, a launching party was held which I attended. It was fun and I left with some goodies and Brooklyn Sephora totebag in hand. Fast forward to today and I have been a frequent shopper at this location. How can I not when it's practically located in my backyard? It's also the only Brooklyn Sephora so far (not located in a JC Penny outlet). I will be honest for a second. There are a couple other Sephora locations that ranks as my favorite. Two would be Herald Square and the beautiful, spacious Rockefeller Center store which moved a couple blocks away from its former location last year. Those locations, for example, will carry just about every brand you're familiar with and even those you are not. Some of my nitpicks about this Brooklyn location is the inability to find an available beauty consultant on the floor to assist, the long lines that wrap around the counter and the occasional out of stock items. Speaking for myself, I rarely require assistance and there's plenty of merchandise to choose from. The staff is helpful and courteous. Returns are painless** and quick. Right around the holidays, as a VIP Beauty Insider, I received a 45 minute custom makeover which I really enjoyed. The consultant was knowledgeable and since I was going out that evening, she listened to my preferences. I like my makeup understated and subdued; not confetti-like colorful. I was pleased with the results and received an email with every product that was used for my look upon completion. This was quite helpful as I now have it tucked away for future use and can refer to it. It's great to have a nicely sized Sephora in this neck of the woods. Works for me. **unlike my experience outlined in another review for the Sephora located in the WTC from 2017 read more

SEPHORA - 15% off and putting it to good use :) - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

I went in looking for a specific lipstick and the gentlemen who was there just said "they didn't have it". It's a good thing I was satisfied with his dismissive response. I asked another associate by the name of Linda and she was remarkable. Great energy and she made me feel as if I was important. Love her commitment to service. Linda should be applauded for her dedication to customer service. read more

This Sephora is located right near Borough Hall, and with that comes a lot of foot traffic. Despite this, the employees manage to maintain cleanliness and safety throughout the store and they have a wide range of stock too! I went in looking for skincare and had an employee walk me through the whole process and give me tips for exactly what I needed and made sure I didn't break the bank too. The only downside I've noticed is that sometimes the employees don't pay much attention to customers, but the ones that do come up and say hi and offer help are amazing! read more

Today was an amazing experience with Beatrice. I came in and found a vendor (she was also nice) but Once I got to talk with Beatrice it was a skin care match in heaven. I was lost and now I feel more confident and aware of great products. I spend more than expected lol but I know it's going to be worth it! I'm read more

Fiona was perfect, I came in looking for my Lancôme foundation, I forgot the color. She helped match me, and then gave me a sample of another shade she felt might work just as well. She was patient and genuine, I felt like I was shopping with a friend. read more

I went in to get an upgrade on my makeup routine*& i was very pleased on my purchase! I had a great assistance from shellee, she was so Knowledgeable *& so patient she helped me get everything I needed plus some great tips on flash back. When I went out for my event omg ! My friends was asking me did I got my makeup done by a MUA ?! *& im like nope it was me !:) shellee you gave me so many great tips I can't express how satisfied I am!! If you ever go to the downtown location ask for shellee is awesome read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

I can understand why so many people are excited about having a brand new Sephora in Brooklyn, but I'm not one of those people. Yeah, they've got a Beauty Studio, but so far they can't do anything with me. Yeah, they've got a great selection of products, but how is a guy supposed to decide between NARS's Bronzing Collection and their Orgasm Collection? Yeah, those products are high quality, but nowhere else will you spend larger amounts of money on smaller amounts of stuff. Yeah, it's nice and big, but to keep from losing your girlfriend you've just got to follow her around the place like a larger, less cute puppy. But if you mess up as much as I do, it's good to have this place in the 'hood to buy forgiveness. read more

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Another horrible experience in this store. I was there for 20 minutes and ready to replace a considerable amount of make-up. However: 1) I was never asked by any sales folks whether I needed assistance. I heard several other people express frustration as well. 2) Most of the make-up displays were poorly kept up. It looked like a free for all with people using the products as if it was their own. So, most areas were missing eye shadow colors, product packages for purchase weren't stocked, etc. 3) Since I couldn't see the actual displays, I took an eye shadow container out of its box to validate what I was getting and was reprimanded by a security guard for doing so. After I asked how I was supposed to see the colors because the display was not visible and was met with a stare but no response, I put down my intended purchases and left. I greatly hope that store management will address these and related issues. read more

What more can I say I'm a make up junkie and love coming to Sephora to get all the necessities pertaining to make up and fragrance. I also like the fact that this place is close to my job so I find it hard to resist going there after work or on a lunch break. Although it is usually quiet at lunch time but in the evening rush hour good luck finding someone to help you out with your basic needs, that's when the craziness begins. The staff there is usually friendly and informative of what you are looking for but sometimes it's a waste of time event asking them for the help they sometimes have no idea where certain products are and have little information about it. Which can be a drag. But if you're in the downtown Brooklyn area on a lunch break go ahead its usually the best time when it is less busy. I kid you not and if you're not ready to fully commit to buying a product right now don't forget to ask for a sample. They'll be glad to give you one. read more

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It's Sephora...in Brooklyn! The end...lol Seriously, they have a great selection of just about all makeup brands and perfumes. One thing I noticed that may become a future issue for me is customer service. I browsed through the store for a good half hour before anyone came over to ask if I needed assistance. However, when someone finally did she was pleasant and helpful. read more

SEPHORA - Philosophy fix! - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

BIG shout-out to Alexis and Shelly today! It's last-minute Xmas gift rush time and the two of them helped me find a very specific candle set I wanted to get for a family member. They put in some extra effort and found me one of the last in stock! I'm so grateful - thank you both!! read more

This is the worst Sephora I've ever been to. When i walked in no one greeted me, handed me a bag, nor asked if i needed anything. The product on display was trash and dirty ( if there was any product on display ) . Everything was tossed around on the selves and wasn't presented in a consumer friendly manner. When I did look around for help, I saw two workers in the front chit chatting. At some point someone did come to help me. I was looking for a primer which the Sephora app said they had in stock at the store. When the SA pulled the drawer out all the products were dissolved and unorganized. It took her 6 mins of looking around to find a primer - she never found it. This Sephora really needs new manager or needs to be review by corp - especially being in a popular area. This review doesn't even cover all the concerns I had. read more

This is my favorite Sephora for a number of reasons. Whenever I'm on Court and Joralemon, I make time to pop in. Beatrice, an employee of this Sephora, always makes my experience perfecto! She is warm and wonderful. Word to the wise: Sephora allows you to sample their products such as perfume, skin care and cosmetics. Some of the communal cosmetics gross me out, but I do love me some perfume and Caudalie eye cream! I love Sephora so much because of all genres of products and variety of brands. If you spend $50 and make an appointment, you can have your make up done. Request Beatrice, she's amazing and wonderful! read more

Love Sephora. Love the products there. Clean. Great and quick customer service. Thanks read more

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"There is no exquisite beauty... without some strangeness in the proportion." -- Edgar Allan Poe My plan was to attain specific objects in specific colors which lead to success as I do not dilly dally in retail stores. Sephora's website was running slow and every monitor emits RGB colors differently as I have become very accustomed to PMS and CMYK colors from previous professional printing experience. This Sephora location mixed their brand eyeliner formats of pencil with retractable waterproof which I had a hard time to distinguish and requested assistance. Their well known eyeliner packaging has also changed which the only way to identify of purchasing the same exact color is the color number. I always love their finishes: matte, shimmer, or glitter. The cashier appears incompetent holding my card blurting a stolid "debit or credit?" followed by a well-familiar doomed "Can I see identification?" without matching my signature on the reverse side as required when you perform cashier duties. "Do you want a bag?" whom the man did not wrap tissue paper for my purchased objects but dumped everything inside the bag. He hesitated to return my Beauty Insider loyalty card as I had to reached over to attain it. "Much that is beautiful must be discarded So that we may resemble a taller Impression of ourselves." -- John Ashbery, "Illustration" read more

This is by far the worst Sephora branch I have ever visited. The location manager should be questioned. When interacting with a sales rep name Sheila to make a return, she did not say hello and had a hostile attitude. She barely used full sentences during the whole conversation, I walked out of that location feeling like I already have a terrible morning. The situation was even more outrageous the last time I was at the store, to get a facial. The facial appointment started 20 mins late and the artist did not even apologize for it. She was clearly not trained to do the facial, cinching my face extremely hard but tried to convince me that's how all facials feel like. Ewww, no. In the end, I learnt from her chatting with her colleague that she is covering for another people who was supposed to do my facial last minute. Extremely unprofessional management, I understand that these services are "free" but I would not have let someone with no training messing with my face had I known. read more

Horrible sephora! Long lines unhelpful staff is a recipe for disaster. Trying to find someone to help you find a product is like attempting to search for a needle in a hay stack. There was no one to greet me at the door which seems dumb but they really can assist you in directing you through the maze of a store. I went there to purchase one product which is my obsession tarts rainforest of the sea foundation and when I was in line there was a line for CASH ONLY which was so dumb because majority of people were paying credit card. The sephora in the city you are able to check out with the individuals walking around.... I think they should assist in hiring more staff and giving them equipment to be able to check people out without having everyone join one main line. Go to a different sephora on 42nd and broadway. Staff is the bomb there. read more

On my wedding day, the contracted make up artist didn't show up! #Freakoutmoment. My sisters & bridesmaids contacted Sephora in BK heights and they took us in without appointment! It was 8 of us and they could have not been any nicer and comforting. We were there before noon and was out on time to do the pre wedding photo session. I can not thank enough to the whole team especially Dez who did my make up, the bride. I wanted something "natural" and she nailed it. Plus it cost me less than the contract I had with the irresponsible makeup artist. read more

SEPHORA - Sephora makeup, they matched the red lips to each skin tone. Loved it! - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

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Customer service is laughable. I've seen staff actually see you approach and walk the other way to avoid you. I asked someone a quick question about a brand and got a 'THAT'S A DRUGSTORE BRAND' yelled at me. On top of being rude you missed an opportunity to instead respond 'what can I help you with' and upsell something. Lame on so many levels read more

I would like to thank Francis for being a professional and talented makeup artist. My smoky eyes land eyebrow were done to perfection. He reminds me of the all things that I love about Sephora. He is the epitome of excellent customer service. He is a value to the brand. I noticed Sephora is making lots of changes. I hope good customer service does not suffer for economical gains. read more

I walked around for about 40 minutes and not one single employee asked if I needed help. The stock was depleted. At cash wrap, I got the bare minimum of service and wasn't even offered my VIB bonus. The employees just didn't seem happy to be there at all. Experiences like this make me shop online instead. So sad. read more

Every time I've gone into this location I am ALWAYS greeted and asked if I need any assistance. I love how well lit and arranged everything is. The floor to ceiling mirrors and the LED mirrors are amazing. Perfect lighting to swatch products with. The line could move a little faster but I understand that they are making sure each customer has had a great experience and have found everything they've come to that location for. They usually have EVERY hot item stocked! **I was only saddened to find out they no longer have CoverFx! I ADORE their pressed powders. read more