1. SEPHORA

    1. SEPHORA

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    Columbus, OH

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    SEPHORA

    4.3 (6 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 week ago

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    Ask the Community - SEPHORA

    Earth Elements

    Earth Elements

    3.8(10 reviews)
    1.1 mi
    $$$

    I really like this store. I will say that the hours of operation are inconsistent but the customer…read moreservice is great. I stopped by today and Shea was extremely helpful. She was patient with all of my questions and extremely kind.

    Whether you like to make your own personal care products and need to buy raw materials, or you'd…read morerather buy something expertly formulated, this place has so many great options! I went in just because I wanted to buy some empty jars, but I was very intrigued by the other products in the store. As a vegan, there are tons of options, all the ingredients are clearly labeled (you just have to watch out for bee products and milk in some items), and you can ask the staff if you have any questions. They sell body oils and butters, as well as essential oils, and many different types of empty containers (spray bottles, shampoo bottles, tincture bottles, jars, etc). They also have many products you can buy by the ounce that are unscented (yay!) like shampoos, conditioners, lotions, etc. and you can add a custom scent if you would like. I purchased unscented conditioner, a facial cleanser, and a facial moisturizer, and loved them all. A little pricy, but you are paying for quality and healthy, safe ingredients. My only complaint is that they don't sell glass jars! That would be a great addition. Oh, and COVID precautions are good. They allow in only 5 customers, request that customers sanitize their hands, and require masks. The employee was wearing a mask and there was also a screen separating the customer from behind the counter. I'll definitely be back!

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    Earth Elements
    Earth Elements
    Earth Elements

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    Bath & Body Works

    Bath & Body Works

    3.7(16 reviews)
    0.0 miUniversity District
    $$

    Baby K liked a tiny Xmas hand sanitizer my mom gave her, so we stopped in for something similar…read more Clerk by the door pointed us towards something appropriate, and told us they were on sale. (BBW sales are ongoing and a bit deceiving, but, that never stops people including me from going hog wild.) Other staff were super friendly and helpful too, to K especially. We got some scents she liked and a couple as gifts. Also a couple of holders and other accessories. Small store, surprising considering the size of the stripmall. Packed with interesting stuff. I'm usually in BBW for gifts, not myself, but still enjoyed it.

    Bath & Body Works has allowed a known account system defect to remain unresolved for over a year…read more Despite repeated promises that the issue would be fixed, the company has failed to provide a legitimate solution, repeatedly offered ineffective troubleshooting steps, and continues to deny access to rewards and benefits that customers are entitled to receive. This is not a minor inconvenience , it is a documented system failure that Bath & Body Works has failed to properly escalate or correct. The lack of accountability, poor communication, and complete absence of meaningful follow through from a major corporation are unacceptable. After a year of repeated attempts to get help, I am extremely disappointed in the level of service and lack of urgency shown by Bath & Body Works.

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    Bath & Body Works
    Bath & Body Works
    Bath & Body Works - Candle Day 2023 (12/1/23)

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    Candle Day 2023 (12/1/23)

    Sally Beauty Supply - How I refuse to look my age. This stuff works.

    Sally Beauty Supply

    3.2(5 reviews)
    2.4 mi
    $

    Visited this location for the first time. Greeted per usual and asked what brought me in. Tried to…read moremake a return on some unused product still in the packaging. Just bought it Friday, it's now Sunday. The girl started to ask a lot more questions than usual, then per usual asked if I'd like to exchange. Personally i just decided that i needed the money for Christmas presents right now and that my hair can wait until I'm done with that. It honestly just felt like she thought i had something up my sleeve and I just thought maybe with all the questioning she was just trying to avoid a return on her sales for the day, i don't know really. But there was a lot more questions and a lot of pauses. Then she just announced that she couldn't do it. There was one thing i was trying to return that was not on the receipt which i thought was odd since i bought it all at the same time. It was soon discovered that my other sales rep at the other location forgot to charge me for it during our great conversation (Olentangy location) so i offered to just give it back and do a return on the other stuff. She just handed me the receipt and said maybe they would know my face better at the other location and could just return it there. I was completely bewildered by that statement and just said look I'm not trying to steal, I'm trying to do an honest thing here by giving back the item that wasn't paid for and returning the other items that were.. she just handed back the receipt and said sorry. I wouldn't have been so angry if she would have had a better attitude. THAT makes all the difference towards all time great customer satisfaction. I ended up going back to the original store that i bought the product from and had a better experience!! We sorted out that I was in fact never charged for the mixing bowl by accident and they accepted me just giving it back to them. Everything else was sorted out too. Just be kind to one another. Isn't that how Ellen ends her show?

    They increased price on everything and give you paper bags. Amazon cheaper and better!read more

    SEPHORA - cosmetics - Updated July 2026

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