My wife like to look and occasionally buys something fRom Sephora but it is not her main place for makeup. Overall the store in a store in Ok but feels tight composited to Ulta Beauty that she usually likes more read more

I walked into Sephora today, after driving 45 minutes to get here. I had an exchange I needed to make, and found the shade I needed. I stood at the register for 5-10 minutes while being ignored by the gentleman who was speaking with a woman. He did not acknowledge me waiting there, and then they walked away. I walked over to see if there were any other employees that could help me. A woman employee was helping a customer. After standing there for another 5 minutes she finally acknowledged me and told me she'll be with me in a minute. After waiting about 20-25 minutes with barely any acknowledgement, she proceeded to tell me that I wasn't able to do the exchange. I had my online receipt from the order placed, order number, and the same card I used for purchasing the product. I told her I have been able to do returns and exchanges at this location and therefore I drive 45 minutes to get here. She told me she wouldn't do the return. This has been a big waste of my time, and I don't appreciate the lack of respect given to me as a paying customer and a rouge member of Sephora. read more

Richie was awesome! He knew his stuff and helped match my color. He also recommended a few things when I asked for specific items to help a certain issue. His help made me enjoy my experience there. read more

I am over the moon! We FINALLY have Sephora in Melbourne! The beauty Gods have finally answered my prayers!!! I ventured to Sephora today, now located in the JCPenny department store, in the Melbourne Square Mall, for my first visit to this brand new location. I was skeptical, wondering if this would compare to the other Sephora locations I am accustomed to. I was rather impressed. Sure the store isn't the biggest I've been to, but it's MORE than just a little counter with a few products! It's modern, brand new/ clean, very well stocked and a full functioning Sephora store, complete with pretty much all the bells and whistles! The staff was super friendly and welcoming- also very attentive. I found they had a great variety of the main products/ beauty lines that Sephora is known for. I was just really impressed! Way to go Melbourne for finally bringing a much desired beauty store to the Melbourne mall!!! read more

No one ever wants to help you when you come to shop. If you ask for help the staff makes it seem like your bothering them. Items are always out of stock and the prices aren't worth the experience. I'd much rather go to Ulta. read more

Just go to orlando. Had a full face schedule. They ran over thirty min late and had me signed up for fifteen. Just leave. They rarely have anything in stock. Embarrassing for the Sephora brand. Also costumers are running around like animals using the products not very hygienically. Usually the staff get on people and keep the product and place clean. I sat down for my thirty min wait and there was some sticky residue all over the table in front of me and on the new tarte products. Buyer beware. read more

Busy Sunday afternoon 2 staff members - 1 occupied with doing a customers make-up & the other behind the counter checking people out. Not a single person available to answer questions. Stood in line for 20 minutes just to be told the product I was looking for has to be ordered on Sephora.com - obviously bad management at this store that needs correcting. read more

I'm a Sephora customer. I was shopping there and I used some of the in-store makeup remover that is provided. I happened to use the last little bit of it, so I threw away the plastic bottle. The store was about to close and I thought that they would just replace it. I thought they'd just throw it away anyway. All of the sudden, an employee at your store comes up to me & says, "What the hell do you think you're doing?" I immediately was very shocked. I quickly apologized. He just looked at me in disbelief and pulled the bottle out of my hand after I grabbed it from the trash can. "Do you work here? What makes you think I can do that? What do you think you're doing???" He was incredibly rude. He was SHOUTING at me. I was so shocked that I left the store and didn't buy any of my items. This was the rudest customer service experience I have ever had. I feel like I deserve some store credit or compensation because of this entire ordeal. I may never shop at a sephora ever again. My mistake wasn't a big deal, and I don't understand why he was so ridiculously upset. read more

I've been here a few times and one women there was super nice and friendly. All of the rest we not helpful at all and had a dismissive attitude. You can't spend any time asking for recommendations, all they wanna do is stand around and chat with with other. read more

Thank you Christi for helping me choose the right makeup. I love my new makeup! So glad we finally got a Sephora in Melbourne .

I agree with Jennifer also that Melbourne has finally arrived with expanding stores in this area that are very much needed. The Sephora store in JC Penney does not disappoint. It is obviously smaller than an actual Sephora store but the brands they do have are awesome. The staff are more than helpful and are eager and happy to help you. With gas prices the way they are, it's nice to know we don't have to travel to Orlando to get products. Thank you!!!!!!!!!!!!!!!!!! read more

In my opinion this place is way overpriced. I have to agree with what some of the other reviewers were talking about with not having enough staff and also people being very pushy. The other thing that really bothers me is the fact that anybody and everybody can try the products and that is kind of disgusting because it doesn't look like they clean anything or have anything insight for people to be cleaner. The girl that I saw was rather pushy. I have oily skin in one thing that I don't like to do is put layers and layers and layers of stuff on my skin for the day. She kept on pushing me to use a moisturizer and try to explain why I should and I said every time that I get anything done in here they always put the moisturizer on and within five minutes we walking out I always wipe it off because I feel like I am caked-on. But looking at the girl that was talking to me she really did not have makeup that made sense she had Foundation that was for Shades at least way to light. To each their own on all of that but don't be pushy to try and sell products that you know your customer does not want. If I say that I don't like something don't pressure me into trying to grab it and also listen to what I want not listen to what you are trying to describe. Products were in the wrong place with pricing being Incorrect and I wouldn't honor the price even though all the products were in the wrong spot. I worked in retail for a very long time and that's what should be done is if you have all the products in the wrong spot with the wrong price you should honor what price it is with. Needless to say I honestly don't think I'm going to come back here I don't like pressured sales. read more