Wasn't here long and didn't make any purchases. But I was glad to test out a perfume I was interested in buying. They had lots of products, on the pricey side (as expected), and their staff was very helpful. read more

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September 4th, 2023 rude , unprofessional manager named Perla unwarranted bad attitude. Today was the worst experience I've had at Sephora by far. so I walked into the store and I was greeted kindly. I continue to search for a new products and make up and as I'm trying on products, I find a beautiful blessed that I had been looking for. I looked around for a team member and I seen a young lady who was working there stocking shelves, checking products, I walked over to her and kindly asked her to help me try on this product. I let her know that I was enthusiastic about trying on the products. I asked her for help and her reply was I can help you put that on the way that she spoke to me was rude. She seem to have an attitude. I kindly told her that's OK I'll just try it myself. I walked off and continue to try to put on the product. The blush got messy on my hands so I walked over to the mirror counter and attempted to put the blush on myself. I did not find what I was looking for. I did not have help so I grabbed one of the clean brushes to apply on the blush. No, I was being a sanitary as possible from my knowledge as I'm putting on the blush, another team worker walks up to me and tells me you can't use that blush that's for services only. I explain to her that I had asked for help in this department because I was unaware and she had told me OK well, you can't use these brushes they're only for services so I asked to speak with her manager. Come to my surprise the manager was the lady who was being rude. I walk up to her and I say ma'am are you the manager she goes yes I am in a rude tone. I say well I ask you for help you did not help me, so I tried the product on myself, and was told I am not in the right the way that I was using it. I told her if you had kindly told me how I could use this area to try on this product I would have known. I told her that her tone was rude and if she would've had proper customer service that this situation would not have happened and now I am not having a good experience. She did not apologize. She continue with her rude tone and I told her that I would be reporting this to her managers. She hesitated to give me her managers information and told me to just go to sephora.com to report her as I kept asking who are her managers. She finally gave me two names. I put them into my phone and I asked her how to spell her name. She puts on a condescending tone and tells me well. I'm sorry if you feel that way, and I told her I have been in customer service, and all she had to do was explain to me how to use the products and , tell me so that I can be knowledgeable. She continued with a condescending tone by telling me we'll have a good day. I explain to her that I was not having a good day. This is not a good experience for me, and that I will be reporting her she's smart and I had walked off. It's very unfortunate when people spend thousands of dollars yearly at Sephora and we walk into a Sephora and we're not treated kindly. We're not giving a true apology and they were gaslighted to feel like , we are in the wrong. There is a way that you talk to customers and there is a way that you are not to talk to customers and I do not feel like someone in this position should have spoken to me in this way, considering the tone that I was giving her. I will continue to press this issue, because of her tone in her condescending manner, her shrug shoulders, and the fact that people were walking around the store, looking for help and she's the manager manager there and that's the way that she runs the store. Her name is Perla. And the other ladies name is Wilmarie. My problem with WillMary is the fact that she also didn't show me how to use the product myself. She just told me that I'm not using it correctly and I cannot use the bushes is for services at what point do you show a customer who does not know how to use something or use an area how to do it is this common practice here?. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Kissimmee, Florida

Sephora never disappoints. Organized with beautiful welcoming make up artist. I was greeted as soon as I entered, which I appreciate (retail background). Such a buzz kill when you enter a store you enjoy spending money on and not greeted with a simply hello! It enhances my experience. I went with my uncle who had never been inside a Sephora. As soon as we left he said he loved that store even though he doesn't use any of those products. That says a lot!! I hinted that anyone's face will light up with a gift card from there. :) Anyway, highly recommended this location. Look out for their holiday special kits, worth it! Some come with a voucher to claim a full size product. read more

I'd love to thank Micheal from Anastasia and Michelle they were super kind and help me a lot! Like seriously I went there one day with my daughter on the 8th of July around noon and there was both Micheal's that greeted me kindly. I didn't ask at first to help because I was just there for one simple thing, and I was like you know what let's be creative and go all out. So I told them like I know nothing about the complex of foundation, primer all that extra stuff and I told them make me "girly" they were so excited to help me for fill that. They could have just slap me with everything to make me just buy random stuff I might not use, but Micheal took his time to get what I needed and something basic since I'm new to all this. So after all the beauty care was all settled I told him about my skin care and that's when he introduced me to Michelle and she done the same and took her time to help me with my "combination" skin I believe the term they used. So any who everything they gave me I LOVED IT. They makeup didn't feel heavy my skin, and the skin care Michelle gave me is shockingly working. I tried everything to help with my pore issues and nothing work, but within a few days and using it roughly 4 times I can see the difference in my skin!!! So I want to thank the those staff. BUT SADLY gotta make one bad comment. Don't know there names but it was around roughly an hour before closing that same day those staff suck. I went back to grab a concealer and forgot which one I was shown so I ask for help there was a female at the register that acknowledged me but didn't help me, she told me that oh someone will be right with you and I waited for awhile, she had her nose onto her phone staying at the register and other were around the makeup area organizing stuff which everything look fine nothing messy but I knew they didn't want to help me so I sadly left. But my three M's I got you lol Micheal, Micheal, and Michelle :) read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Kissimmee, Florida