I loved the customer service here! I went here to try out a new fragrance, (fleur de lait) and it wasn't on the shelf yet over at this location, and the workers there were super helpful in that they checked the back and was able to make a tester and the scent was perfect to buy! The experience was super welcoming read more

This is a nice location. I like that I can order online and then pick it up here. I was confused by the curbside pickup option because I've seen zero parking spaces dedicated to that option. But in store pick up goes well. I like that the store carries both higher end and drugstore brands. I think it's great they have services like blowouts, makeup, etc. Their rewards program is nice also. read more

Ulta Beauty - Got my bday freebie! (The Osea body polish). Picked up a couple other fun items - Cosmetics & Beauty Supply Near Me - Winter Park, Florida

In general, find the staff to be very difficult. I picked up an order for my wife to later find that one of the items was damaged so she asked if I could return it and they wouldn't allow me to return it which ends up becoming a third trip which my wife now has to take care of when she has very little time. read more

I have lots of health issues that leave my hair and skin in the poorest of shape. Angela gave me a wonderful haircut plus some amazing product recommendations that have changed my appearance/life. After my time with Angela, I moved over to Brittany to wax and shape my eyebrows. Again, she recommended an easy to use product to fill in my brows. I have to admit that the amount of beauty products on the market is super overwhelming for this 50+ year old. From the salon staff, brows service staff, sales staff, cashiers, and even the General Manager Amanda made me feel so comfortable and special. What a great job they all did to help me!!! 10/10 I would recommend the Winter Park, Florida Ulta store!! read more

I was looking for a product that wasn't just available at some of the other locations and this was it! They are well stocked on everything, the store is impeccable, , great selection of products, shelves are well stocked and great presentation. The staff was amazing, especially at check out! They are knowledgeable, professional and friendly. I highly recommend this location and this will be my go to from now on! It's a great location! read more

Ulta Beauty - Ulta Beauty Winter Park, Fl - Cosmetics & Beauty Supply Near Me - Winter Park, Florida

I love this Ulta - everything is always tidy and organized throughout the store. Most items stay in stock regularly and all employees are always helpful and nice. They're also great and getting pickup orders completed quickly! read more

Patrick is my cosmetologist, and he is the BEST! He gets the cut and color no matter what I ask of him. When he first dyed my hair it was for my wedding and I asked for shades of light brown balayage in my dark brown hair and it was PERFECT! Most recently he cut my hair in long layers and dyed it a dark green balayage. I have never had my hair dyed a vivid color and I wanted to do something bold and it turned out wonderfully! Patrick listens to what you want and guides you in the right direction. He also made sure to give me some tips on how to make my color last longer and stay vivid, which was much appreciated. The service took almost 5 hours, but I have long hair, so that is not surprising. As far as the salon, it is clean, well-stocked, and organized. The parking there is a NIGHTMARE. There are several businesses nearby and there is not enough parking. It feels like parking during a Black Friday sale because you must stalk people leaving the stores and hope to get a spot that does not require you to walk too far. I will definitely be back to see Patrick for all of my haircare needs. Rating from F to A+++, I give it an A+++! read more

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Like many Ulta's this business is A-OKAY! As many beauty queens know most Ulta's are designed for the self shoppers. If you need guidance Sephora is normally your best option and as an Orlando insider I recommend the Disney Springs location. With that this location has what any other Ulta will have. Its layout is conforms to the norm with the entrance displaying the product they are trying to push. This year it has been Kylie's lip kits which I highly recommend. Even though the liner tends to break I love that I can wear red lipstick and give my husband a big kiss without any of it getting all over him. Than opens to name brand perfume products. The right section has generic make up products with a few name brands spread throughout. Walls are covered with premium face care brands. If you keep going down the right wing you will run into their salon cascading to the left wing of their store filled with hair care products and tools. Again with walls having popular products. The back of the star is all hair care. The middle sections have nail products. the sections all the way to the left are hair accessories and some natural products with the left front of the store having more generic makeup brands and walls covered with skin care. Don't miss out on the kiosk throughout the walkways with travel and full sized products of premium or new products. Over all Ulta is great if you know what your going to purchase or need a one stop shop for multiple beauty products. I still don't understand the benefits of their reward system but I found their products are the economical side and work well. read more

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Laportia is my new hairdresser! This is huge huge! I've been in Orlando for four years now and haven't strayed away from Fantastic Sams for the fear of wasting tons of money on a shitty trim. I am excited to say that not only is she my new hair dresser, but she gave me the best hair cut that IVE EVER HAD! She did things to my hair that I've never had done before all the while explaining every thing she did. She also gave me helpful tips on things that I can do in the future to keep my hair cut fresh. I look forward to seeing her in a few months. She's a huge deal. -the pics attached are me with my fresh cut, my hair was fabulous so I went out for Lazy Moon read more

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I have been a Diamond member since the Diamond tier began and became a Diamond member for 2025 in March 2024, proving that I am a great Ulta Beauty customer. The Ulta Beauty store in Winter Park, Florida, is lacking in training of a cashier, S***, and a female manager. Because I buy so much, placing eighty (80) orders (mostly on line) so far in 2024, I do have some returns. I previously made returns to this store, and twice when I returned items that came with gifts and tried to also return the gifts, I was told by 2 different beauty expert cashiers that I could keep the free gifts, one saying that Ulta does not want them back and that there was nothing the store could do with them. I later made some returns from several orders with S***. She was delightful, pleasant and patient. I immediately did Google and Yelp reviews regarding how great she was. BUT, I removed them the next week when I did more returns. S***'s demeanor changed when I pleasantly greeted her. She called for "needing help with a return" and gave no pleasantries or explanation. As S*** proceeded to process a return, a female manager stood over her shoulder. I was then told I needed to return the free gifts. When I said I was told before that they were not wanted by Ulta, the manager asked if I had them in my car. Who would have them in their car???? I was not able to make the full returns. When the experience was over and the manager walked away, I asked S*** "What just happened?" and she said NOTHING. I was able to do the returns elsewhere. I took the free gifts to the other store, and again was told to keep them. Paul and a woman at customer service also said separately that I should keep gifts on returns. Corporate in Illinois also said to keep them and offered me a free return label and $25.00 e-card for the inconvenience. I was thanked for being a Diamond member. A woman at the Winter Park store waiting to schedule hair appointments for her daughter's wedding party overheard how my returns were treated and thanked me after seeing me going through the process in a non-respectful and non-appreciative manner, and said that she would make other plans. read more

I really like the Ulta beauty stores for their wide selection of products and services. There are beauty consultants to help you with skin care, hair care, make up, perfume and accessories. There have frequent sales and a rewards program where you earn points for purchases that accumulates savings for future use. Frequently there are free samples provided with your purchases which provides the opportunity to try new products. There is so much to offer with skin care that it can be overwhelming to select new products so the samples are helpful to navigate the choices. Mini makeovers are available. A product line that was introduced to via samples is Mario Badescu which has cleansers, toners, moisturizers and facial sprays. The seaweed cleaner and lotion/toner are very refreshing. I have also tried the vitamin c serum. This is one of best places to ask for advice, look around at all of options and try a few things out for skincare or makeup needs. This place is on my regular rotation. read more

Ulta Beauty - Mario Badescu products - Cosmetics & Beauty Supply Near Me - Winter Park, Florida

Probably the biggest Ulta Store I have ever seen. WOAH! Im a HUGE Ulta fan. Mix drugstore beauty products with professional beauty products, with a kicking beauty salon and you get an Ultra Store. I stopped at this location for a quick pit stop (restroom break), to do some returns and to, of course, buy a few products. AS always, I was immediately greeted and as I quickly said hello and speed-walked toward the restroom, one of the ladies at the hair salon offered me coffee or a bottle of water. *Not uncommon at an Ulta store). Quickly used the restroom... checked a few products out, selected some and went to the register. The cashier was sweet, funny and pointed out that I had rewards hat I could use if I wanted to. Returns were easy and quickly refunded and Io left happy with a bag with new purchases. read more

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I've been to a lot of ultas and today has made my decision that I'm done shopping there. I brought my husband and father in law this morning to the winter park Ulta and know I won't be back. While walking around an employee came up to the guys and I believe she was a manager which is ever more disappointing. My husband had made a comment about needing help and she proceeded to make a rude comment and walk away. We left immediately and went to Sephora where we were greeted and helped upon walking in. read more

One of the best experiences I've had at Ulta. I called and made a hair appointment for the same day!! Upon arriving I was warmly greeted and they even offered to open the door for my stroller. My hair stylist was Miranda and she was amazing. This was not just a job for her but clearly a passion. I voiced my concerns about my hair and what kinda shape I wanted and she gave me that and more. Not only did she give me a terrific haircut she also provided me with lots of helpful tips and suggested great products for my hair. Along with her amazing service and talent she made me feel comfortable that my son was near by and reassured me I could feed him if needed. I live over a hour away and I would gladly drive here again. Miranda is a asset to this store. Also the gal that rang me up was very friendly and updated my rewards. read more

PATRICK IS THE BEST!!!! The only person a have do my hair. Recommend to everyone I know. So amazing and talented.

Patrick is amazing and what an incredible talent ! He bailed me out of a very difficult situation with a last minute event, and I looked fabulous! Thank you Patrick for your vision!! Diana read more

This Ulta is alright. I didn't dislike my visit, although, with that being said, other than the great clearance items u found I wouldn't say I loved my visit either. The clearance shelf had a multitude of great brands discounted down to really reasonable prices. I found a couple of my favorite brands on there. The layout of the store is different from the Ulta nearest to me so I wasn't sure where the products that I was looking for would be found. I couldn't find a soul to save my life in regards to someone that could help me navigated way. When I did finally find the O.P.I. Nails polish, I was very disappointed at the minuscule selection that they offered. There are not many places to buy this brand and the one place I count on is Ulta, but apparently I can't count on this one. To finish it off, the lady at the checkout had a lack of enthusiasm for "the customer experience." She tried to brush off my inquiry about why the two identical hair products I was buying were clearances at different prices. I had to specifically ask for her to honor both at the lowest clearance price before she would change the one that was clearly missed when they lowered the discount price originally. My experience could have been better. read more

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Very disappointed with the inability to be extend return policy due to COVID-19. I purchased the incorrect color of a product and was unable to exchange for the correct color since it was purchased 70 days ago. Ulta has a 6 month return policy, I will be sticking with Ulta moving forward. read more

Shout out to Sarah who did a great job on my locks last night! I decided to see if I could get a walk-in appointment and Ulta was able to accommodate in less than 20 minutes. Sarah was polite, professional, and capable which is exactly what I want in any salon experience. She was very gentle during the shampoo which felt heavenly. Sweetest girl - she chatted right along with me as she worked her magic. As soon as I grabbed my mobile she stopped talking and let me concentrate. That is an ART FORM, honey, and I appreciated it. One of the best cuts I've received for - wait for it - less than $40! Thank you, Sarah! You are a benefit to that Ulta team. read more

Always was a fan of Ulta - use their salon and i prefer Ulta over Sephora . Yesterday I had an encounter in Winter Park Fl and the guest services employee was just a bitch . I purchased my items and asked to use my points - then she asked me for Id - I showed it to her- then she asked me my date of birth and wanted my id - again . Listen I ain't buying alcohol and I am a diamond member! Because of my daughters and I share a card ( her birth date ) my card she would not allow me to use my points then . Ulta please hire people that are kind and respectful and not harassing the customers . We have the same last name and I don't understand the issue . I think maybe I will be shopping for my products and earning points I can use at your competitor store . It's a shame that the ignorance and lack of service in the world today makes people not want to go into the standing business . Little bitch girl you keep treating the customer like that - you will be out of a job !! read more

Horrible customer service! I had an appointment scheduled for last Thuy for months. About an hour before the appointment I get a text that they are cancelling and that I can reschedule for the following week. It was my sons wedding and they knew that. Did not offer any alternatives at all. I will never use them again. Thank God Sephora came to the rescue!! read more

My favorite ulta, not only because its close to my home but it is also so clean, staff is so nice, and advice is on point. I haven't tried the salon or the eyebrow bar only because I'm picky about my curly hair and but maybe sometime I will try it. Definitely will see me around! read more

2019 Review 84/100 A pretty standard Ulta location. If you've been to one, you've pretty much been to them all. This location is convenient in Winter Park Village. Friendly staff and their inventory is usually pretty good. This is the location where I do most of my makeup shopping. No complaints. If you're coming here to get makeup you'll probably find what you need. read more

I have been coming to this location for the past several years and they always have what I need in stock. I usually never have to travel to a different location. The staff is always nice, sometimes they get annoying by the more expensive brand name makeups, but I get they are only trying to help. I did recently have a great experience here, and again I wish I would get people's names, but the woman was so helpful, so sweet and not pushy at all. She helped me out with picking out a foundation and also a cleanser that would be best for my skin type and issues. The location gets busy on the weekends or during big sale days like when they have their 21 days of beauty events. However even when I've had to wait in lines, I've felt like they moved fairly quickly. Never really had any issues with this location as far as finding products or dealing with the staff. When it comes to Ulta it's good for picking up little staples here and there, for me which is Deva Curl products, ABH brow products, and some UD. read more

Any place that sells a wide variety of makeup brands is a favorite in my book. This location has helpful staff to add to that mix! I have gotten both makeup, nail polish and hair products here. I've never used the hair styling service here. Like their sister locations they offer a huge array of products and brands. This includes both brand name items that are pricier and drug store brands that are less expensive. They also have fragrances, brushes and hair styling tools towards the back. The staff is the real star at this location and they are always quick to help if you need it. They are knowledgeable about all the product that carry and really do recommend products that are best, not just the most expensive. On several occasions they've even helped me find comparable cheaper options for things. We go to cons and do cosplay so sometimes o only need makeup for a single occasion and don't want to drop tons of money. This place had been really helpful with that. Overall: A Great variety of product and helpful staff! read more

In three words, GO TO ANGELA. She is an angel and miracle worker on your hair. I have gone to her twice now, and both times she has completely transformed my hair for the better. She is so experienced and knowledgeable, you won't be disappointed. I recently just had the worst haircut of my life and was feeling so discouraged. I instantly knew I had to call Angela to help fix what had happened. She was so understanding and just reassured me the whole appointment. She kept making sure to tell me exactly what she was doing and showing me her steps. MY HAIR IS GORGEOUS, I didn't think it would be possible after the botched haircut I got before seeing her. I felt so relieved after and my confidence is back! I'm going back to her again for a color correction, which she has helped me with before. She has my full confidence, I feel so relieved to have finally found the perfect stylist. Thank you Angela! read more

Ok. I have really tried to like Ulta and give them a chance, but I think it's over for us. It serves its purpose, and it's clean. I am not a fan of their return policies as well as specials. I had a special offer as a loyalty perk that they did not honor. "It's not for skin care." Well. . .I thought this was a beauty store? I mean. . .why shop here when Sephora exists? I stopped by because I was in Winter Park village and needed a few items. While there are definitely more Ulta stores available around the central Florida area, I would rather go to the mall to Sephora. I never have issues with returns and never have issues with service, perks or discounts. Going to Ulta only gives me more appreciation for Sephora. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Winter Park, Florida

Suzi is THE BEST hairstylist I've ever had. I have been going to her for years, I followed her from the Ulta in Altamonte Springs. She does my cut and highlights perfectly everytime, she is so pleasant to visit, and sometimes I have to change my appointment and she accommodates my schedule. She gets excited about makeup and fragrances and let's me know when the good stuff is on sale. I have been diamond for a few years now, and its all thanks to her. I have seen people try to do a walk-in service (during covid, which is not allowed), and she attempts to accommodate by offering to schedule later in the day. Chef's kiss. I wish every store or salon had a Suzi, overall the world would be a better place. read more

I visited this location for the first and last time the week of Sept 3rd. After entering the store I was greeted by a gentleman with gray hair and glitter on his clothes and face. He asked if he could help me find anything. I told him the products I was looking for and that I needed help with finding the right product for me. I also needed help to find the right product for my needs. So, after helping with the first product he said, " feel free to look for the other products you want". Really! Did you just dump me? Yes, he did! He returned to the group of saleswomen he was talking with when I entered the store. I had to find another sales person that wasn't part of the group to help me. Mr Glitter, you can roll in diamonds to make yourself stand out in a crowd but customer service is what the customers really care about. read more

Olivia was so great! Peyton was nervous about getting her hair cut but Olivia made her feel comfortable and gave us some great recommendations to repair Peyton's pool damaged hair! read more

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Ulta finally sent out their coupon including the prestige purchases to have a 20% saving. Normally these coupons do not include Urban Decay, Too Faced and other products but this last weekend it cane through. Lucky me had the money to spend and what normally works have been $100 actually came out to be $80. Yay! I usually don't spend lots of cash on makeup because there is always something else I need to get but being able to treat myself was great! read more

I had HORRIBLE experience at the Winter Garden Ulta, a lady asked me and friends to leave the store just because we were with our guy friends, we were NEVER asked to leave ulta before.I am very disappointed with this homophobic costumer services ,we did NOTHING wrong and the lady asked us to leave, we were in store for about 5 minutes and asked to leave for NO reason. We were quiet and not disturbing anyone in the store. read more

Olivia did such a great job on my hair :') the first two photos are what I showed her and the second two are the result. She did a perfect job and I am so happy with it thank you Olivia read more

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I spent $200 here to get my hair done recently and it was just not what I wanted at all. You can barely tell that anything was done to it, which was a full head of highlights with root blending and toning. It only got lighter in a few places and the color was so yellow/brassy. I had inspiration photos before we began and while I know my hair won't end up like exactly like a picture, this just completely missed the mark. And I couldn't tell it at the time because I have curly hair and left the salon with wet hair (which is normal to leave it to air dry) but once it did... it was disappointing. read more

So much I want to buy...not enough money! :) From perfumes, to makeup choices, to face & hair items, there is something for everyone. I come here mainly for perfume, facial products and services. For perfume, Ulta is one of the only places that has the Pink Sugar scent, which is the best! Cotton Candy smell, and one of my favorites. In addition to products, I get facials done here and their estheticians are the best. They take time for each facial and customize it to your exact needs. They don't try to sell you on products on the store, but give you advice on what you should be doing in your daily routine. I have done my research and like the Dermalogica line so I buy that right there in the store. Want to save money and still enjoy Ulta? Make sure to grab one of their orange cards and save money each time you spend. Receive coupons and get free gifts from time to time. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Winter Park, Florida

The staff are so incredibly helpful! This is the only Ulta I ever come to because their staff is the only difference between them and the other Ulta's and this one has hit the jackpot! They are knowledgeable about the products they sell and very helpful. Not pushy. Kristen in the the skin department was the best. Location is great among other good spots to eat and enjoy a day out. Highly recommend. read more

I'm very new to Ulta but it's already become my favorite store! My first two shopping experiences were at this location and it was fantastic. An employee named Cindy walked me through the hair section and gave me such valuable recommendations and help. The team at this store is knowledgeable and kind. They helped color match me and helped me sign up for the Ultamate credit card. I feel inspired everytime I walk into Ulta, thank you!! read more

I made a purchase last week and was told my receipt will arrive by email. It never did. I called the next day they told me to call customer service which I did. I still haven't received the receipt even thought customer service said I'd get it in 24-48 hrs. I purchased a hair dryer and now can't register my product or return the item if something happens to it. I will not be back to this store! poor customer service read more

I am a frequent shopper at ulta but what I really wanted to talk about is my experience at the Ulta Hair Salon! It was my first time using their salon and I was very impressed. I got there a bit early for my appt & I was greeted by someone and was offered a cute bottle of water that had the Ulta logo on it! My stylist was LaPortia and omg what a joy she is! She did not run for the hills when she saw my hair and when I told her I just wanted a blow out she did not bombard me w/ other suggestions. She asked me questions about my hair type and how much volume I'd like so she knew how she would do my hair. I have very curly hair that tends to startle stylist &I I am currently growing it back from a pixie cut so it has been a year since i have actually gone to a salon (for styling purposes) but LaPortia will definitely be seeing me again for this awesome fluffy blow out she did for me! I have not seen my hair like this in a while. Highly recommend her! read more

Ulta Beauty - Before LaPortia worked her magic on my hair. - Cosmetics & Beauty Supply Near Me - Winter Park, Florida

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Ok why did I feel like I was pretty women when I came into this store? The lady at the counter kept giving me this judgmental look! Kinda like a look of disgust! It was very uncomfortable. I give ulta a lot of my money! Never going to this location again! I will continue to go to the Altamonte location. #shoppingwhileblackinwinterpark read more