Staff: We worked with Adella who was truly amazing. She took her time helping to answer questions, try a product, offer advice, and never made us feel rushed. Her customer service was truly memorable. Quality: Nice store that is clean, organized, and with plenty of inventory. Value: Didn't end buying anything but was so impressed by the service provided, I had to share. Overall: I'd return for sure if I needed something. Truly was a good experience. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

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ONE STAR... BEYOND FRUSTRATING. I came in to return three makeup items that were a GIFT and had a gift receipt. The associate, Allie, scanned everything, handed me a receipt, and said I was "all set." When I asked where my store credit was, she said -- word for word -- "it goes back to the card you used." I told her multiple times that it was a GIFT and I DID NOT USE MY CARD. I genuinely don't know what wasn't clicking. I kept repeating the same thing and she kept saying the same wrong answer back to me. At no point did she stop to think, check the policy, or call a manager. Just straight arguing while clearly not understanding how gift receipts work. The entire purpose of a gift receipt is so the refund does NOT go back to the purchaser's card. This is basic retail knowledge. Instead, I walked out without the store credit I was supposed to receive and with zero solution offered. Extremely disappointing, irritating, and unprofessional. Train your employees better -- customers should not have to explain store policy to staff. read more

I stopped into Sephora on Black Friday (I know... chaos!), but I'm so glad I did because I met Allie. Even with the store being packed, she took her time with me like it was a calm Tuesday morning. I told her I was looking for a new foundation, and she walked me through several options without rushing or overwhelming me. She swatched three different shades directly on my skin, explained the differences, and made sure I actually liked how each one felt not just how it looked. The shade that ended up being perfect for me happened to be out of stock, so instead of brushing me off, Allie put together samples of each contender so I could test them in daylight at home. That extra attention and care meant so much, especially on such a busy day. Her energy was warm, patient, and genuinely helpful. Sephora needs more Allies customer service like hers makes all the difference. I'll definitely be back because of her! read more

SEPHORA - Storefront inside the MV mall - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

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No one checks in on you even when you're clearly looking around specifically looking for something. It says the cyklar mini body wash was in stock but I saw nothing from the brand. I even waited in line trying to see the mini section. I circled three more times. What a waste of my time trying to make sure that the product I wanted was in stock and going to get it directly from the store. read more

This store had the WORST customer service. I purchased a product online a month ago tomorrow. When I opened it a few days ago it was damaged. I just tried to exchange it for the exact same product and they wouldn't do anything because it had been past 30 days from the purchase date (not the delivery date like every other company, which would be tomorrow). They just lost a customer. There is too much competition to treat people that way. A damaged product should always be taken care of regardless of the timeline but especially if it's still within 30 days of the delivery date. Absolutely horrible! I will be shopping at Ulta and Nordstrom from now on. read more

I went into Sephora today with my wife and daughter to shop for Mother's Day gifts, and what should have been a nice family shopping trip turned into one of the most disrespectful retail experiences I've ever had because of an employee named Lisa. While shopping, my phone died and I was trying to text in regards to the gift I was there to purchase. So, I asked one of the reps walking around (Lisa) if there was a way I can charge it for a minute. She said she didn't have a charger and didn't want to be "responsible" for my phone. I said, it's ok.. I'll ask someone else. I then walked over to the front of the store, and asked a cashier if it would be possible, and the cashier was kind and accommodating. She plugged my phone in behind the counter ( away from any access a customer can have) while my family and I continued shopping. Everything was fine until Lisa decided to insert herself into the situation. She immediately got on her walkie-talkie and told the cashier that she told me we don't have a charger. She then walked over to the register, unplugged it and told me, "Sir, I already told you we can't charge your phone." That was not true -- she originally said she didn't have a charger and didn't want responsibility for it. The cashier clearly had no issue helping me. Instead of handling the situation calmly or respectfully, Lisa escalated it for absolutely no reason. She threatened to call security and demanded that I leave the store while my family was still shopping. I told she's being spiteful because someone else was kind enough to charge it... I said call security, I didn't do anything wrong.. I gave her attitude right back! Then she said.. sir , your being aggressive with me.. I said, you are the one looking for a problem, not me .. she then called security over... at this point , I knew she had nothing better to do. When security starts walking over.. it was an old man, maybe in his 80's. She goes outside .. and says to security.. this man just said you're too old to be security. That's not true .. but honestly.. this confirmed to me how she desperately wanted to escalate this... why tell security I said that ? He was far more professional and reasonable than Lisa. The security officer actually apologized to me after realizing how unnecessary the entire situation was. I apologized to him for having his time wasted over something so ridiculous. At that point, my family and I left without buying anything. Lisa's attitude, hostility, and complete lack of customer service ruined the entire experience. It was embarrassing to watch an employee create such an unnecessary confrontation over something so minor, especially when another employee had already been kind enough to help. Side note - Lisa refused to give her name and was not wearing a name tag . It was after we left the store, that my daughter told me her name was Lisa , that she introduced herself when we walked into. read more

Always something with this Sephora! If you can go out of your way to avoid it and go to the Irvine spectrum or south coast do it! The service here is always awful... the employee has no manners or customer service. It truly is such a turn off. They're not welcoming or helpful at all... I look forward to never coming back to this location. The Irvine spectrum & south coast plaza Sephoras are your best bet! I can always count on the Serivce at mission Viejo Sephora to be awful. read more

Be very careful if using a credit card. Supposedly per the manager on duty on March 6, 2026 at 1:22 pm, I made a transaction and the credit card machine indicated it was approved and went through but the manager behind the counter said it didn't go through and she would have to ring it up again and now on my card statement i have two charges for one transaction. I called Mission Viejo Sephora and talked to same manager today and she told me i would never have to dispute. So far i have wasted 20 minutes of my time to file a dispute and it still is not going to be taken off until they do an investigation. This is crazy!! I dont know if this is how Sephora is trying to get more sales on the daily to make them look better but this is not a good look for Sephora. I will take my business elsewhere. read more

I had such a great experience at Sephora today thanks to Panna! She helped both me and my sister, and she was incredibly patient, kind, and genuinely went above and beyond for us. She took her time explaining products, answering all our questions, and making sure we felt confident in what we were choosing--never rushed us once. You can tell she truly cares about her customers and loves what she does. Because of her, our visit was not only helpful but actually really enjoyable. Sephora is lucky to have her! read more

Sephora has any makeup you could possibly need. I generally just come in for a few staple items, but you could definitely get lost in the aisles if you are really into makeup! read more

I just wanted to say that I really appreciate the experience I had with Mina tonight at Sephora. I dread going into stores for anything and I am at consummate online shopper... But when it comes to make up, I always end up spending so much money watching YouTube videos and buying everything that is recommended and then I get it and it's not good for my skin tone or vibe. I only went to Sephora for one reason... To get some thing that had one in stock left and I could not find online. I walked into Sephora tonight to pick up one of the only make up items that I religiously use, which was a concealer that they are discontinuing by Armani and they had the last one left in the store. While I was there, I thought what the heck I'll have somebody match my color for foundation - both tan and my regular skin tone. I prayed to have a good consultant who could guide me through my options. Not to mention the fact that I showed up at 7:30 and the store closes at eight. Needless to say, God sent me an angel. MINA helped me expeditiously select two foundations and several under concealers that were perfect for every possible scenario. I was very blessed to have her help me and really appreciated her positive energy and her ability to quickly assess my skin tone and understand what I was looking for and make recommendations that hit the nail on the head. Mina is a gem. I loved working with her and Collaborating. It made my night. She's a keeper! read more

SEPHORA - success!! Thx Mina! - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

I am leaving 5 stars for my girl Adela, I usually get really scared when recommended products or shades by workers because i always go home and try the products on and end up not liking the color or it doesn't match or they don't look good on my skin. But Adela was with my difficult self for an entire hour just helping me find products for the exact type of look i was going for & was helping me match my shade for everything. I went in for only a skin tint and ended up leaving with pretty much an entire new base. I went home and tried everything and I have literally never felt better about my base ever, she got every single color & shade matched to me perfectly and the products are sitting amazing on my skin. Love her so much she ate down give my girl employee of the month NOWWWW read more

I'm compelled to write a review because of the disgraceful customer service I experienced at this Sephora. The sales people on the floor were more concerned with talking to each other then helping out their customers. My husband was there to get cologne and no one wanted to help us. We managed to find a salesperson who pawned us off on another and this one acted like we were a bother for interrupting her conversation with the other sales people. I mean how dare us?! To be treated rudely during the holiday season is extremely disappointing. read more

Needed to replace a few very specific things and it had been years since I'd stepped foot inside this store; having become accustomed to online shopping but couldn't wait. It was bright, clean and the signage made things easy. Although along the way I did need some help and they were quickly able to find exactly what I needed. Reasonably priced, excellent stock within store and a plethora of choices. It was fun discovering new items to try. Overall a successful and enjoyable experience. read more

I like going to this Sephora because it's not too busy and it has the brands I love. It's also my go to Sephora because I get my brows done here. If you book with Lori, she's a sweetheart. Not only she's talented at what she does, she makes you feel right at home. I've been here a few times to shop for make up and beauty cleansing products. The staff was always helpful and found products that would match my fair Filipino complexion. Shops at Mission Viejo is a sleepy mall but it does have some of my favorite stores are in this mall. Because it's not so busy you get a lot of personalized attention with what you're looking for and what will compliment you the best! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

Thank you to Kris, the manager, for your great customer service today! You helped me right before you were scheduled to leave for the day, and you could not have been any nicer! It was greatly appreciated! : ) read more

I love Sephora and wish I had an unlimited gift card! The girl who helped me had purple hair and she's super cool! I bought some watermelon products and a new tanning mitt. The store is very clean. It's a small Sephora so it's easier to find things! I like it! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

I'm only writing a review because I usually avoid this Sephora, but had an amazing time yesterday! Every single employee I interacted with was super nice and helpful. I usually avoid this store because a lot of the employees were not very nice in past experiences and it was hard to get help, but it seems like they have a new staff and I love it! So whoever was working 07/05 around like 3-5 ish you slay! read more

I went to buy my skin care products, the lady that was helping me was so kind and helpful.

I had a good experience when I swung by here for their sale a couple weeks ago. I was able to get help with questions on products fairly fast. The employee helping me was knowledgeable and provided more information than I expected, which was a definite plus. The store looked clean and organized, like all of the Sephora stores I've seen. I bought the Sephora brand SClean clean glowing skin foundation and the color match was very good. I also asked for some samples of products I had heard about online, and was interested in, but wasn't sure about. The employee created them quickly and put them in a ziplock-type Sephora branded recyclable baggie on which the names of the sampled products were listed corresponding to A, B, and C stickers placed on the sample containers. The visit was quick with pleasant, informative customer service. read more

Trying to pay this evening was awful! There was a lady at the register talking and talking non-stop to the only cashier. What's worse, is that the cashier with the short pixie cut (who sounds like Minnie Mouse when she talks) was having a full blown conversation with this woman. This went on for at least 6 minutes, which is an eternity when you're just trying to pay for something and leave. The line kept getting longer and longer, and this cashier was completely oblivious and kept carrying on, laughing, asking questions, recommending certain leave-in conditioners and other products, asking this customer if she'd like the full size or travel size of this or that product, telling her about which product she likes and why, etc. etc. etc. Basically giving this one person a full-on consultation. (Keep in mind, she hadn't even gotten to this woman's points yet.) The lady standing in line in front of me huffed and puffed. I locked eyes with her briefly and rolled my eyes. We both had had enough. It's ridiculous that no other cashiers were called. But there were plenty of employees on the floor either standing around chatting with each other or helping customers at the last minute. At this point they had already cut the overhead music because the store was about to close. Still, the line didn't budge and there was only one cashier. This one solo cashier had such tunnel vision and continued to be so oblivious as to how inconsiderate she was to the other 9+ people that needed to be checked out. I finally spoke up and asked her if there were any other cashiers that could come to the front to help out. This employee, caught off guard, clapped back at my request and asked me to "please be patient because everyone is busy helping other customers." She didn't even apologize, or request back-ups, or anything. She automatically scolded me. Beyond triggered, I pointed out the obvious and told her that some of just needed to pay and go. I'm sure that I'm the one who looks like the bad guy, simply because I'm the one who spoke up. But rest assured I wasn't the only one standing in line pissed and huffing and puffing. I'm sure there was a million cameras (and microphones) on me, and within 60 seconds a second cashier appeared and opened up a register. The line **finally** started to slowly move. The one woman who was up there getting the full-on consultation and chatting away finally got her credit card out to pay, and she apologized to the pixie cut cashier. This cashier replied by saying, "no, don't apologize." And she made sure to say this a little louder than normal (probably to make sure I was in ear-shot and heard this.) I expect more from Sephora. Some of us have other things to do besides stand in line for 10 minutes and witness a stranger's full-blown custom consultation about half a dozen different products by the cashier. But when you're so oblivious and hold up the line that bad, then you shouldn't be working the registers. It's sad when they hire and train these retail employees, and they have zero common sense when it comes to basic customer service. If I'm going to be "punished" and basically called impatient while we're all sick and tired of waiting because one cashier is beyond oblivious then I'll just give my business to Ulta moving forward. read more

I went for a makeup lesson and what great service. Lori gave me so many helpful tips. I left with perfect makeup for the day and she told me how to jazz it up for the evening. I definitely recommend you see Lori. read more

Wow!! Well stocked, lots of colors to swatch, perfumes to try, general treasures to find. Everyone was so friendly and it was fun to shop here. I'll be back! read more

Even though it was crowded Xmas week everyone was very helpful picking out all the products I needed. They even threw in a free item I could use. read more

I love this store! They have the nicest employees who are so nice and helpful! It's so daunting to go makeup shopping because I normally have no idea the exact product or brand I'm looking for but I always get such great help here! I've had such bad experiences in other stores! Like today Robbie helped me out and he was so sweet and helpful. He knew exactly what products would suit me and my needs and was overall very knowledgeable. I've also gotten my makeup done here and some of their other services several times and I think I had Lori each time. She was so nice and friendly and did such a fabulous job with my makeup. read more

Lori did my makeup yesterday for a wedding and I loved it so much! She knows exactly what she is doing. I showed her a couple of inspiration photos and told her my style (I like my makeup natural). That's all the information she needed to make me look and feel beautiful! I got so many compliments last night. To be completely honest I've never loved a makeup look as much as I did that night! Lori is very professional, has integrity in her work, and is passionate about what she does. Thank you again, Lori! read more

I was just in the store with my son to make a return. Apparently I was sold a tester lipgloss which was not noticed until the sales associate checked the packaging and informed me. I used the product once at home and did not care for it. I didn't care for her verbiage used to her manager and myself, it was practically implied that I must have stole it, or was not being honest about me using the product once. I dislike my character coming into question, especially in a situation where I had no clue this was a tester nor did I notice it was half used. Poor costumer service. read more

This used to be my favorite place to shop. I gal named Jewel worked here who was so helpful. Always made me samples of new products I wanted to try and spent one on one time helping me find the right products for me. However I have not seen her around in a long time and I dont get quality service anymore. Now the employees say "excuse me" as they walk right past me without offering any help. It takes a while to track down someone to help me. Lines are still long to checkout, as they always were. This company used to have the best return policy. Exchanges up to 1 year. So I spent thousands of dollars here. They changed their policy to a crappy 30 days. I came in to do a return at 31 days and they wouldn't do it. This will make me take my business to Nordstroms, who still has a good return policy. And the most recent obnoxious thing about Sephora is the glitch on their app that won't let you pay your bill. I reached out to customer service 5 times trying to get them to be aware of the error message and fix it, but none of their customer service reps were even slightly helpful. Sephora used to be my go to shopping place. But its really gone downhill, from the customer service to the return policy to the app glitches. Now I only shop here if I can find what I need anywhere else. read more

SEPHORA - You can't pay your sephora credit card bill from the app and customer service won't help you at all either. - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

just got a new blush from rare beauty in the shade joy! color really suits me because i'm a warm tone and the shade is coral! read more

SEPHORA - blush rare beauty in shade joy - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

I don't want even to give this one star I booked an appointment for makeup for me and my daughter and the lady told me I will make sure we have 2 people in the same time so we don't get late to my event I asked how much she told me $ 60 for full face makeup, when we went it was only one lady available for my daughter and the other lady is late 2 more people was there don't want to take me they kept cleaning and watching me while I am waiting for the lady that should come and do my makeup! Who I don't even know her or try her before but no one care that I have an event and we should respect time ! I end up leaving without makeup ! And my daughter who supposed to pay 60 dollars she paid $ 95 They are all irresponsible , irrespective and dishonest they don't care about their career literally THEY DONT CARE I don't recommend any one to go do makeup there because taking appointments there is not guaranteed to find anyone to help you ! read more

If I could give them a zero star rating I would. Their customer service is horrible. Sahar is useless. Why have a manager that can't make an exception. Her excuse "I will get in big trouble" I didn't want to pull the cancer card but I had a return over 60 days, yes I understand the policy is 60 days. But! The cashier who spoke with another manager tells me we can do store credit or an exchange. I said no problem I will do store credit. As she is ringing it up it must have flagged It so she calls over Sahar who says it's over 60 days nothing she can do. I explained that I was recovering from lung cancer which is why I couldn't get here sooner. She says to call customer service. If it was a few days over she would! Really? So you are ok to get into trouble for a few days but 30 days is out of the question. Wow. Thanks for having some empathy! So I call customer service they can't help me because it is an in store purchase. They tell me that the store can give give me the district managers contact info. So of course I call back Sahar, who again proved to be useless, and she refused to give me the number and last name of the district manager because she read the "policy". Unbelievable. Stay clear from #Sephora. Their customer service is deplorable. Shop at Nordstrom instead! There are so many other places that are willing to make an exception. When does plain human decency come into play? I didn't want my money back just wanted store credit. It's a business decision and she just wasted a loyal (no more) customers time because Sahar would have to explain why she gave me store credit outside the policy. Hey Sahar, here's a little advice tell your manager you helped out a customer because they were going through a difficult time and couldn't come in on time. read more

Came in and was color matched for a foundation. Was given the color in a sample as well. Used the sample color first, only to look yellow/orange. Came in again and was color matched with a different color. Unfortunately that color was out of stock. Came in to exchange for correct color only to be passed exchange period. I'm told i can throw it in the trash... Awesome service!! $45 bottle of foundation. Maybe train your employees better on color matching and better customer service read more

Horrific! I booked an appointment with Lori and I was told I would be her first appt of the day. I arrived 10 minutes early to check in and see that she is doing a huge makeover with another customer. Then I am told that she was "double booked" and that someone else would be doing my eyebrow wax. Seriously? I drove 25 minutes to this appt specifically for this technician. They had someone else to do the service but really? I'm done with Sephora read more

This nice guy helping my wife for over 25min and the manager lady comes up and says sorry we can't help you do this return. She Was with my crying baby and after this nice guy tried helping get the correct color the manager B comes walking up and said you're holding up the line. Instead of making it right she had her leave without doing anything. She was rude and just that vibe of a women that makes. We will not spend another dollar here and will take our money to Nordstrom's read more

Worst customer service ever! I purchased a Sephora branded product which turned out to be defective (it was dried out upon opening the cellophane wrapper). Because I didn't have my receipt, they refused to exchange the product. I wasn't looking for a refund, just an exchange. Clearly it was their own product. What's the big deal? I ended up having to pay for a replacement in cash and, guess what, they conveniently "forgot" to give me a receipt. Maybe it's Sephora's new corporate model to avoid returns. read more

Bailey (like the Irish Cream...that so I could remember her name) is a brilliant and talented artist. I had a small run in with vanity and had a bruise that engulfed my eye two days before a major fundraiser in my industry! It's a formal affair where lots of money is raised for kids and everyone gets to be dazzling for a night. I called the day before to give them a heads up about my eye and to see if there was anything that could help cover it. My concealer was not really doing the trick. Bailey was confident and let me know right way everything would be fine! She talked me through the process and even some of the products she was using. Did a great job on my lashes too! Sephora but mainly Bailey saved the day and I felt dazzling! Thanks!!! read more

SEPHORA - Before, during, after and dazzling! - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

I met this girl Fiona she was beautiful and helped me find everything I was with there with my grandma a she was so helpful!!

Yelp challenge 2017 # 103 First off, Thank you Lauren for taking the time to explain the VIB questions I had. Second, you are an asset to this location! I am floored by your simple act of kindness that has made a horrible day into a better one. Normally this location is packed and lines out . But today was different. Maybe weekday and the kidos are in school. Whatever the case it was welcomed and I'm not complaining. I really appreciate the customer service that I experience today with Lauren and the Sephora crew at the Mission Viejo mall. They always have everything in stock, and if they don't they're more than willing and helpful to order it to be sent to me in store or find a way to find it for me. For those who are VIB Who spend annually $300 there are other perks. I recommend coming to this location mid week and try to avoid it on the weekends if possible because of the long lines. read more

Worst customer service, ever. I was 2 days past the return date for a Sunday Riley set and it was not even opened. The manager wouldn't even give me store credit!!!!! She asked why I was returning it and I told her my physician told me I cannot use retinol because of trying to get pregnant. Her response: Sunday Riley is pregnancy safe...funny because research shows that retinol is unsafe for pregnancy. The kit had 3 products with retinol in it and if you read the ingredients the only thing I could've used in the kit was the face wash!!! Now I have this kit that I can't even use and I still can't believe they wouldn't give me just store credit. I would've happily bought other products that day! read more

I walked in today, and the associate near the front asked if I was looking for something specific. I replied I was looking for a leave in conditioner / heat protectant 10 in 1 spray by L'Oreal Professional, and she replies, "L'Oreal? I don't carry that. That would be like, Target." I mentioned I saw it online (it turns out it is out of stock) and she just said "hmm.. no," and I walked out. I really wish she would have proposed an alternative product because I would have purchased. read more