Maycee is fabulous! So knowledgeable & thorough. Everything I asked for & had concerns about she was educated about by using the product or knowing of results. I felt great leaving with what she recommended for my hair after years of bleaching, brittle & thinning. Color Wow Youth Juice & Rosemary Necessaire Shampoo & Conditioner. Thank you Maycee! read more

SEPHORA - 5/5 Maycee recommended - Cosmetics & Beauty Supply Near Me - Omaha, Nebraska

Staff there is selective about who they help and greet to welcome and thank you, and offer help Went in this morning to pick up my order and no one offered help, the lady who handed me my purchase didn't ask anything like she asking other customers. When I said thank you, no response. Just a disgusted face. And yes I am latina. Some staff members are really great, but the vibes are there. read more

Cindy from management was amazing and she did my It was beautiful. She deserves a raise and she's amazing pretty and nice.

I called and canceled my appointment because I drove around for 10 minutes looking for the med spa. My card was still charged the 80 dollar cancellation fee. read more

Online and maps say they close at 9pm. Supposedly they closed at 8 tonight just because !!!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Omaha, Nebraska

Had the best 6 step pedicure. A nice long massage with all nature ingredient. I will definitely be coming back. Tammy is amazing

I am from Atlanta and was in the area visiting for the holiday. I went to this Sephora location last Saturday and it was surprisingly packed and busy. While I was testing out Nars foundations, a young lady approached me. I believe her name was Chima. She immediately suggested a great foundation for my skin and offered to do a skin test to make sure I had the correct color. No one had ever done this test for me before, so I was very impressed and grateful. I went with the Lady Gaga brand and found a foundation that matched my skin perfectly thanks to Chima. I am a happy customer and had a great experience. I'm so glad she was able to assist me and give me great service and guidance. I wish I could return to this location for all my future make up needs, but unfortunately this is some ways away. Lol but if I'm ever in the area again, I'll be sure to stop by and make a purchase knowing I can trust the service and expertise at this location. read more

Super helpful staff and a very welcoming environment! Staff members made great personalized recommendations and went over different makeup application techniques with me in detail and were very thorough in explaining. Very friendly staff members and an overall great shopping experience! read more

Went here a week or two ago and haven't gotten the experience out of my mind. This location is huge and great if you know exactly what you want and don't need help whatsoever matching or finding anything. The employees may ask you if you need help but they don't want to actually help in the slightest -they can't even fake like they do. When asked to help shade match an employee just stood there with a dirty look on her face because she actually had to do something after asking me if I need help? I left feeling judged just like other reviews say they did. I also visited without makeup on layered in warm clothes and it almost came off as no one wanted to help because I wasn't all done up even though I'm in my 20s and popular clientele. (I promise I was nice and just wanted basic help nothing crazy lol). It really is an awful feeling to leave somewhere feeling judged and unconfident especially when it's a place that should be all about beauty and building confidence. Incredibly disappointing experience the other locations have much nicer employees. read more

I keep wanting to spend money at Sephora at Village pointe but I have yet to actually be approached anytime I have visited this store in the past six months. It's rather frustrating. I can visit a Sephora in other cities and receive help but not here. I watch the employees help the teens sharing a blended coffee every time over an adult woman with more of a disposable income. Time to spend my money elsewhere. read more

I've been here multiple times and every time I'm there the service is shockingly bad. The employees have an attitude problem and act as if you're an inconvenience to them. For example, I inquired about a sheet mask and the employee lazily pointed in the direction of them and just said, "they're over there". I was looking for a recommendation but she couldn't be bothered. On the contrary, in Italy, their staff went above and beyond and made excellent recommendations with a large language barrier between us. So it's not all of Sephora, but this one is bad. Just shop online or go to Von Maur. read more

customer service very bad . I bough foudation and then few days I think it to dark , I came there to change another one they charge extra money $14 Customer service VERY VERY BAD read more

This review is so long overdue. Here goes: Location: This Sephora store is located in Village Pointe, a higher-end shopping area. It is similar to an open air mall but different because vehicles can drive directly through it. It isn't like those with a large main parking lot, and then walk up to all of the stores. (like Gretna's Outlet stores) Depending on what time of day you are visiting, you are more than likely going to have a difficult time finding a parking spot at all, let alone one nearby. Availability: Compared to the Sephora in JCPenney's stores, this actual Sephora store has EVERYTHING. At least, everything I was looking for, and far far more than I thought I needed. Also, you can look at Sephora's website or even their mobile app, and check availability. Enter 68118 for the zip code, and it will let you know if this store has it in stock. Price: Do some things come off as crazy expensive? Yes. Are some things completely worth it? YES. If you honestly think about how many times you've tried the newest mascara or eyeliner, claiming to be long lasting or waterproof or whatever, and ended up hating it, you'll realize that in the long run, you will be saving money if you buy a quality product here, instead of 4 or 5 different Wal-Mart items, and not really liking them anyway. Also, Sephora has a crazy good return policy that if you don't like something, used or not, bring it back. Depending on the length of time since you purchased it or if you have your receipt or not, you can get your money back or a store credit - even if you used the item! Don't take advantage of this, but do know that your purchase is not set in stone - they DO want you to love what you bought. Staff: This has been hit and miss with me. When the store is exceptionally busy and crowded, good luck finding anyone unless you're in line to check out. When they aren't so busy, you will get greeted with a "Hello, can I help you find something in particular or did you have any questions?" There are also mesh shopping baskets near the entrance that can be used to hold all of your selections. Yes, sometimes the staff get into repeat mode and it feels like they've asked you 142 times if you're still doing okay, etc. Just try to get past it. It happens. Now, for the second half of my review. This is what keeps me driving the 154 miles (one-way!!) to this store. His name is Anthony. He is an employee at this store. And this man....is magic. Now, I'm no beauty star, and certainly not a make-up expert. I came into this Sephora as a first-timer and knew nothing about pretty much ANY of the brands the Sephora carries. Anthony has been hilarious, kind, knowledgeable, and friendly. He will not put you down for not knowing, or asking questions. In fact, ask away because he knows what to show you or recommend so you, too, can create beautiful looks, also! After Anthony has done my makeup, I feel like I went from looking like a hot mess to daaaaaaaaamn, who that?! :) It looks beautiful, professional and well-thought. On one occasion, I went in, not having any preference at all. I let Anthony do his thing. He knows I have a thing against pink shades of lip color. Yet what was on my lips? A purple-y pink I never would've picked in a million years. Did I end up loving it? Yes, but not at first. Did other people love it? YES! My family and friends were blowing my Facebook up talking about how beautiful my makeup was. Anthony is worth the 154 mile drive there to see him, and then, the 154 miles back, I can't keep from smiling, as I glance every now and then, up into my rearview mirror, at whatever new look Anthony gave me that day. Thank you, hun. read more

SEPHORA - Makeup by Anthony B. @ Sephora - Cosmetics & Beauty Supply Near Me - Omaha, Nebraska

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This is the first Sephora I've been to in Nebraska and I will ALWAYS make the drive after today to Omaha. The ladies were so nice and helpful! I felt very welcomed and the lady who was my cashier just made my day. I didn't catch her name but she has cool pink hair! Thank you for giving me my free birthday gift read more

My wife loves this place. So over the years, I've gotten to know what Sephora's all about -- cute, colorful and quality beauty products all day all long. Sometimes they offer great deals. Other times it's pricey as all get out. Loyal customers can even sign up for the rewards program and receive all kinds of freebie goodies in the mail. In Omaha, we'd only been to the Sephora's located in various JC Penny's. So the full-fledged Village Pointe location was kind of cool. They had a few Jem products (remember Jem!?! Those magical gals rocked!). I also dropped $40 for a tiny container of face cream. Whaddya gonna do? read more

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I had the worst experience at this Sephora. I'm from out of state, so I thought it might be worthwhile checking out what Sephora is like out of town. The greeters all greeted me but right away I realized they kept checking on me cause they thought I was stealing, which was extremely annoying and disrespectful. It's probably because I came in with DSW bag which I just came from cause it's across the street. My shoe box took up the entire bag space so I am not able to put anything in there unless I literally take out the whole box and made it super obvious. They made it extremely obvious by literally standing by and watching me and then popping up out of no where to "check how I was doing." It made my shopping there very unwelcoming and I will never return. read more

I walked into this location at village pointe with my aunt so that we could be color matched. The woman who matched me did a decent job and was "friendly". HOWEVER my aunt was not treated as well as I was. They applied makeup on her face with a TISSUE. They applied mine with a makeup brush. They didn't even put the color all over her face. The issue is my aunt was not as "dressed up" as I was and had a different body type. I strongly believe that they treated her differently because of her appearance and that is UNACCEPTABLE. read more

Over the past 5 months I've received two 20 percent off coupons that have to be used exclusively at a stand alone Sephora. So I was forced to come here. I've never really had a good experience here most of the time the employees act like you are bothering them. Between both trips I stocked up on all my favorites and this place isn't cheap so I spent around 500 dollars. Imagine my surprise when I go to the Kolhs Sephora to buy a few things during the beauty insider sale and find out I'm still at the lowest tier-insider. So this Village Pointe location didn't do the transactions right and make sure the sale was credited to my account. And even one of the times the associate said my coupon had already been used and that she wouldn't apply it, which I would never try to double use coupons! Just a frustrating experience and I won't come back here unless I absolutely have to read more

This Sephora store is really big. WAY bigger than the Sephora's at JC Penney's. Which means that their selection is pretty awesome. The guy's stuff that they have is pretty top-notch as well, Jack Black and Anthony are among a couple of their top brands. Sephora is a tad pricey, but you can't really get some of this stuff anywhere else for cheaper. read more

I have been to Sephora stores in other states so expected the same level of great service. I was very disappointed. I had to explain what I needed to greeter and then repeat it to a sales rep. She directed me to the products without putting them on me, just handed them to me. I asked her opinion and she said just pick what you like. I asked if she had an opinion and she said no. I asked the cashier if that was how they operate at this store and she said without an appointment the reps won't put the product on you because it is too busy. There were only 2 other customers in the store and 5 employees. $50 for an eyebrow pencil and lipstick with no guidance. I could have gotten more help at a drug store. read more

I spend a ton of money here every year so I was really disappointed with the lack of customer service at this location. & the fact that this is apparently completely normal. I'm a VIB Rouge & went in to spend a good chunk of money but all the employees were too busy standing in a circle chatting it up. The air conditioning was broken but my husband & I still walked around for at least 20 minutes without so much as a hello. I checked out & told the girl I was planning to spend a lot more & drive all the way from a local military base to go here. But she honestly kinda shrugged despite being nice. After we got to the car I looked at my receipt & saw she didn't even give me the discount I came in to use. I was practically in tears. My husband returned everything & again this seemed completely normal. Really pretty disgusted with this location. Update- spoke to the manager & her solution was to come back in & they'd give me a consult which is free because I spend so much yearly anyway. Would you want to consult with people that rude to you? Drove home in tears. read more

I really love Sephora. They have high end products and while they may be pricey, they work. I like the rewards program and the various samples that we are able to try. No other store compares with Sephora's quality. I am perfectly fine with that and will invest in whatever I need. But I HATE this location. They workers are so rude. If I come in dressed in professional attire, hair freshly done and all made up, someone MIGHT be helpful But if one of the components aren't present (say like I am wearing jeans), forget it. Even though this store literally carries everything (as another poster said), it is not worth the experience of dealing with people who are so high and mighty. I am actually surprised because this is generally not how Omaha operates. Typically shopping in Omaha is a pleasant experience especially in retail. (and thankfully other stores in this mall are not like this one in terms of service.....) This location is very clean and bright. I honestly would shop there more if it wasn't such a dreadful experience. read more

If I struck oil right now, I'd spend the money on the following: 1. Travel 2. Sephora 3. Funding and organizing a movement to rid the world of Crocs 4. Happy hour - on me 5. Charity or something Two and three were close, but nonetheless, Sephora is important. Organized. Clean. And good God, they do something with that lighting. Your skin always looks glorious in those mirrors. The staff. Meh. I'm pretty sure I made the mistake of asking a straight man about mascara, which completely skewed my whole buying experience. Ever asked a straight guy you've never met before what Sephora's best-selling mascara is? Try it. read more

This store has it all. Because it's out at Village Pointe, they have been super busy almost every time I go there. This last trip when I went, they were so busy no even said hi to me. I was really impressed with the gal that checked me out. I ended up spending some of my reward points and she explained to me how to use the product. Great tip! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Omaha, Nebraska

Oh Sephora... WHY do you suck me in with your brightly lit counters full of prettily packaged cosmetics? ...WHY do the little pots of powders and creams and lotions and potions beckon me to purchase? ....WHY can I not resist spending the equivalent of a mortgage payment on lip balms, stains and sticks when I only have one set of lips? Like a kid in a candy store, it's a cosmetics paradise guaranteed to take your mind off of those pesky errands as you flit from display to display, wasting away hours of your Saturday. Friendly service, although the some of the staff are more knowledgeable about the products (and techniques) than others. Clean, well organized, and brightly lit, you can try before you buy - but beware of the lighting - it's not equivalent to natural, outdoor lighting, so you may need to step outside with a mirror from time to time. Yes, Sephora can get pricey. So if you normally buy your makeup at the drugstore you may need to pick and choose your indulgences. read more

Love Sephora but not this location. Came in tonight to find stuffs which i really need their helps, But that lady gave me extremely rude customer service. Never come back read more

This is literally the worst Sephora retail location I've ever been in. While a few of the employees at this location are decent, it's nearly impossible to get help in this store without chasing someone down. It's reached the point where I either order from Sephora online or shop at Von Maur if they have the product I need. read more

High key kind of rude employees, the store was kind of clean though so that was nice.

Really expected a lot more here! I came in looking for liquid lipstick, and after a little while of perusing and casual glances to see if I could get a worker's attention, I finally gave up. The staff was too busy having their own conversations amongst themselves and could not be leas attentive to the needs of their customers. After being forced to go get help myself, the girl who was "helping" me seemed to not care less about the fact that I was trying to find something I liked. Personally, I thought she gave off the vibe of "You wear makeup? Seriously?? You?" I tried to keep myself oriented and polite while working with her, but I almost immediately just wanted to turn around right there and leave. And none of the girls I reached out to seemed to know the slightest bit about makeup, which seems odd, given they work at Sephora. Very disappointed with my experience here. Won't be coming back. read more

This Sephora is located in an outdoor mall so with the doors open to the outside it make the shopping experience even better. I really liked this Sephora because it was a large one and the layout was great. I never felt crowded in between aisles of make-up like I do at some Sephoras making me want to hurry up and get it. It is very organized and layed out like all Sephoras with great staff too. read more

Unless you are dressed up and have a pound of makeup on, you will not so much as get a glance from the workers here. I have been treated well when I am dressed up and such, but other wise it's as if I don't exist. Sephora needs to teach their employees customer service at this location. I have spent a lot of money at this location before and if they want to continue to have my business they need to stop being pretentious snobs. Keep in mind this is the people on the floor. I have always felt comfortable with their cashiers. read more

The worst Sephora retail store I have ever been. There were no many costumers but several associates, however no one bother to greet you, but really enjoying talking to each other! The worst of all the cashier discriminated Asian! Bought more than $2000 products with PayPal and tried to return $500 of them( in a week), she tried all her best to deny the credit back! Never go back such an unfriendly place! read more

I was in Omaha for the weekend alone. I popped over to this shopping center to kill some time. It's a nice location, very cute and trendy looking. I had been wanting a certain high end foundation, but my local Sephora was always out of my shade. I was surprised to find that no one greeted me when I walked it. The store didn't seem that busy, in fact I saw more employees than customers. Without knowing the layout of the store, I had to walk around to find the brand I was looking for. Again, no one stopped to ask me if I needed help. But as I was walking around I heard two employees talking, they were looking for a customer whose make up looked really nice. They looked directly at me then kept scanning the room. They were no more than 2 feet from me and still didn't greet me. I had been traveling all morning, so my make up was light. I often find Sephora employees won't help you unless you look like you're actually going to spend a lot of money. I eventually found what I was looking for, grabbed my shade and walked to the counter where the employee seemed more occupied with talking to the employee standing next to her, but never the less, still attempted to be friendly. Where the employees were lacking, this Sephora made up for it by having what I needed in stock. read more

I went in trying to return a product that was new. I wasn't trying to return anything gross or used keep in mind. I had a cashier bitch at me and treat me with little to no respect for maybe 10 minutes until the item was successfully returned. This woman was absolutely terrible and compared me, a grown woman, to 10 year old customers that she has had. terrible experience, this woman should not be allowed in retail. read more

This is one of my favorite sephora's! Everyone is welcoming once you walk in, need help they will help with whatever you need, have a question they will find an answer! Love this store! read more

As a 46 year old woman with 15 year old twin daughters, all of us having painfully opposing ideas as to what looks good and what doesn't, the help of a professional can be invaluable. Enter Josh, the most beautiful olive skinned man at Sephora. His best advertisement is his own face...absolute perfection. Twin one had recently ridiculed twin 2 that her face resembled that of an orange. (Sadly, I agreed with this "orange" statement, but was unable to suggest a change. Mom's know NOTHING!) Josh wiped the tangerine tinge from her flesh and he proceeded to artistically create the fresh, flesh colored face we had all been longing to see. The steps were many, but the result was amazing. He advised of the importance of each step, clearly instructed on proper application, and advised us on which products were best (not just most expensive) for her skin type. No, we did not buy each and every product used, but we did leave with enough product to come pretty close to the no longer orange faced girl we originally came in with (plus a little free sample of the primer.) Thanks Josh...I think her sophomore year at high school will be even better as a human, not a piece of fruit. read more