10% purchase alright gotta check that out. I wandered around the store just checking out everything. With that kind of deal how can I pass up. I had enough time so I got an eyelash application. First she had me pick out lashes then she applied them for me. Other time I've had this done was for my wedding. The ones I picked out were neutral and not too dramatic. She had to cut them shorter since I have tiny eyes lol. I ended up buying lashes, eyelash glue and black eyeliner. I used to be able to write a check here..yes I am old. I wrote it out while she rang me up. She checked my I.d then verified with manager. Goes to tell me they don't accept it. I said I've done this before then she says store policy. Ya I get it! You want your money now! Friendly lady who showed me the eyelash application and helpful employee.. Not so much for the "store policy" read more

Customer service kind of sucks here . Most of the associates are lame . They're walking around talking to each other instead of asking the customers how they can help them . Very annoying . But they have amazing inventory and it's great to help yourself to whatever item you'd like to try . if you have questions about the item good luck getting help from anyone . I wish their staff was more into their job . read more

The brand reps will do anything to shove their products down your throat. They are so pushy.

If I could give them 0 stars I would because they truly don't deserve one. Upon entry, I was greeted but what I was searching for was directly in front of the door. As I'm trying/swatching lipglosses I notice I'm being watched. I walked away to a mirror and turn back to place the gloss down and notice the employee take note of the lipglosses I'd picked up. THEN, as I proceed throughout the store with a friend I run into an employee. This wouldn't be an issue if at every point I'd switched locations she wasn't directly there with me and trying to discretely watch me. I don't know the woman's name but she had a ponytail with what I want to say are ginger streaks. This establishment is racist and honestly every-time I come in I'm stereotyped and stalked as I try to shop. It's annoying and frustrating. Talk to your employees about their biases and racism, it's gotten old. I will never spend a dime here nor step foot into it again. read more

I love this store...this particular store. Everyone here is super nice and helpful. I enjoy the "express makeup" service they provide, and the girls who have done my makeup always offer great suggestions and introduce me to new products. I especially appreciate that the suggestions they give me are often times less expensive. They really suggest what's best for the customer, offer free samples (cheerfully), and are really knowledgeable and honest about their products. Because of the excellent service I've gotten here, I am using new products I'm really happy with and find myself constantly checking out the Sephora website for new products and sales. I'm here at least once a month now and am always happy when I walk out of the store. read more

Sephora has a grand array of great products, HOWEVR . . . EVERY SEPHORA STORE I HAVE BEEN TO HAS HAD LOUSY CUSTOMER SERVICE!Don't these gals/guys that work there know that they just need to be nice and show some interest in helping the customer to look and feel pretty and they will likely make a sale. End of lecture! GW read more

Love this place . So much makeup so little time. I love the fact that they have artists who can do your make-up and that way you can see the colors on you. Makes all the difference. The fragrances here are also an incredible selection. All the finest in the house. The service could be better here, a find line between being bothered and not having anyone to help you. The good thing is, that since no one will help you, you can just sit and try on all the make up at the station by yourself if you want without a pushy salesperson bothering you to buy the most expensive items! read more

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Love this Sephora due to how kind and helpful Bree and Tammy were! I literally know nothing about makeup when I came in on the 19th of August, a makeup saleswoman helped me and I hated the products she recommended. I tried to write a review beginning of September based off the Metallica review site on receipt and it wouldn't let me so doing it on here. I came back on the 23 to return and maybe find products I would actually like and Bree helped me find everything I wanted and needed. I left with like 15 products and spent over $300. Like i said i know nothing about makeup so she took me through each item i should be using and explained how to use them. I literally love her, she's the best. Wish she could actually teach me in person how to do my makeup. Will come back to visit her again! Tammy is a legend and rung me up both days and was super helpful when i asked to split the purchases so i could get the discount that was going on. I talked to her for a few minutes about perfume and she gave me a sample of one. She was so sweet! Both ladies need to be praised! I work at the mall so loved making a connection with these ladies. Come see me at Lulu read more

Came in straight to asking for a specific product, the person that was suppose to help. Was NO help at all. Which she also looked like a manager. Didn't get her name because she didn't even speak to me, we asked for the product, and all she did was look where it should be or in the drawers, she then spoke to her little walker talkie. Didn't even say "ima see if they have it in the back" we were completely ignored. She walked away... and never came back. So of course we left. What kind of customer service is that? I get some people have bad days, I work in customer service but you don't see me having that kind of attitude. read more

I'm so glad this location opened up near my home so I don't have to go to the mall to get new make up. Every time I come in, I don't even bother browsing because I can ask any employee for suggestions, ideas, and skin care/make-up tips and they're all great. It makes my visit fast, efficient and fun picking stuff out :) read more

I just experienced exceptional customer service at this Sephora today! After having come in a few months ago and purchased the wrong shade of foundation I was too embarrassed to return it because I had used some of it so I called ahead and they reassured me it wouldn't be a problem. When I arrived they already had my correct foundation waiting for me at the check out counter, they even nicely bagged it for me. I am so thankful to the girls here and the managers who made this visit so nice and worry free. They reassured me it was okay and gave me peace of mind. Sephora utc, you forever have my business. Thank you!!!! read more

The workers here are so condescending! I came here to return a lip liner that wasn't exactly the right color online as well as a Hoolah, exchange a brow pencil for a shorter one, and buy a set of brushes. I also had a question about a foundation I had recently bought and brought it in case I wanted to return it based on the help I got from the employees. I was wrong to think they would help. At first explanation of my situation, one of the employees was quite friendly and accepting of the returns and exchanges, and instructed me to go grab the exchange item myself. However they were gone by the time I was back, leaving my items completely vulnerable for anyone to snatch. Furthermore, the second employee who helped me afterward acted as if I was attempting to steal the foundation which I already paid for. The receipt is right in front of you! She grabbed the item out of my hand as I explained it was not for exchange but I just had some questions. If I wasn't in a rush I would have very much liked to speak to her manager. I'm sorry I wanted more details on how to correctly apply the foundation from you, because I thought that was your job? I'm disappointed in the overall attitude of the employees at this store. Please have a correct way of working and communication between your employees. If you are also beginning your interest in makeup and have the option to go to Sephora at valley fair, I definitely recommend the valley fair location! I wish I could give one star for this location, but I suppose the star belongs to Sephora's generous return policy. Thank you Sephora! read more

Lovely staff and super helpful! I had to do an exchange on a concealer that unfortunately did not seem to agree with my skin. The gal that helped me tried out a few others and of course with my luck, the brand and color that I needed were out of stock. BOO! She then walked me up to the front where she had another lovely gal quickly exchange my product and set me up for an online order so I wouldn't have to do it on my own. I rarely return or exchange product, so the fact that they were so kind about it really made my day. And I was in and out of there in less than 15 minutes after perusing the aisles a bit. I also picked up some other goodies that the first gal had recommended and so far so good. It's unfortunate that others have had not so stellar experiences here. I'll return though because the service I received was MUCH better than what I had received in the madhouse that is the Fashion Valley Sephora. No thank you! Closer to home to. Thank you Sephora UTC! read more

I recently run out all of my foundation, and now try to get a new foundation that also have full coverage, specifically for oilly/combination skin, and also long lasting(I am super lazy and won't do any touch up during the day), so I am super super picky about this. I went to the Sephora store that near my home today (La jolla village), and if you are a regular here, you will know there is one lady with blone hair is not that friendly, and just few minutes ago I withness there was a customer being ignored by her(yep, again...). So everytime me or my friends visit, we will try our best to avoid her and ask another sweet associates for help, and luckly today Tatiana assist me for finding a perfect foundation to match my skin tone and give me a small sample to try on, Thank you! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Diego, California

I went to Sephora thinking I would try on a fragrance, walk around/shop at other stores to see if I liked the scent after a few minutes, then return to check other stuff out at the store. Unfortunately, I was on a time crunch. I showed up at the storefront and was greeted by an employee (Vito). He asked me to wait in a roped-off line for a little while (there was no one else there). I asked how long I was going to have to wait. He said "as long as it takes me to go over a few things...well, if you'd just let me finish (and with an attitude)!" I was like, whoa! How freaking rude! I turned around to leave and then (yes, I did) I asked for a manager. He said he WAS one of the managers. Wtf? Really? I told him the comment he made was super rude and unnecessary. He said, yeah, I realized it after I said it. I told him again, because he didn't seem to think anything of it. I said, look, I just want to go in, try on a scent, leave and come back in a little bit. He said, well, that's what I was trying to say. You can't try on anything (but still with an attitude). I turned around and left. It seems most of the stores at UTC are closed and/or empty of merchandise. Super sad. Yet, this store remains open with poor customer service to greet you at the door. This store is notorious for poor customer service. No wonder when this is one example of the management here. Edit: And for those sad peeps that think I didn't want to follow the rules...did you actually read the review? I'm all about it. Just don't have an attitude before you start telling me about them. read more

I made a quick stop at this Sephora to look for some skin care products I researched online. My skin is super sensitive so I get a sample when possible before purchasing a full size product. Diana helped me and was a rockstar. She knew the lines really well and recommended similar moisturizers to the first one I asked about. I'm really excited to try my samples and hope one of them works out. I really appreciate Diana's excellent customer service and will be returning. read more

Came in looking for a foundation and it was a very uncomfortable experience. I began telling a sales associate (Lia) that I wanted something for oily skin. Before I even finished speaking, she directed me to Fenty Beauty. Not sure if this was a racially charged move but I am black and Fenty is usually for dry skin. Additionally, Lia interrupted me a second time to help out a different customer even though there were another workers available. I was sold something that was the complete opposite of what I asked for; Lia would have known this if she stopped interrupting me every time i tried to explain what I wanted. The cashier seemed to rush me out of the store and was very short with me as well. Never shopping here again! :) read more

Was just at this sephora an hour ago. needed help finding a glitter eyeshadow. The staff just stared at me from across the room and was chattering among each other. Didnt buy anything. sephora stores suck ass go to Ulta instead. read more

No matter what sephora I go to the staff are always helpful and cheeful. My favorite store in the whole world never let's me down. This one in particular I've never been to, but was in town so dropped by. Of course I ended up purchasing something but also received information on free beauty classes sephora offers which I had no idea existed! Super great blonde employee ( didn't catch her name) was answering some questions about contouring and pulled out a flyer with free classes on it. I'm super excited! The employee was very informative and I appreciate that. I will be attending one this week. read more

SEPHORA - Perks of being a VIP member! 20% off..plus really cool reusable bag. - Cosmetics & Beauty Supply Near Me - San Diego, California

After having Area 51 alien testing nearby at Scripps Green Hospital.... What is a girl to do to treat herself in a semi lucid trans-hypnotic sedative state? Go to Sephora of course and get some Red Lipstick.... because red lipstick is every girls best friend when she is feeling like Sh*%... After eyeing some of Kat Von D's lipstick line online, I had to come to Sephora literally to see the shades in person before flashdancing purchases on the computer without really knowing the color shades. I was hesitant at first, based on the fact that I HATE high pressure pushy sales shopping experiences. I was stoked... nobody asked me for help, nobody bothered me, I just got my shades of Studded Lipstick, asked a few questions at the counter, friendly cashier... and was on my way... quick and painless... unlike the alien testing I encountered a few hours earlier.... read more

SEPHORA - Sephora's Kat Von D line - Cosmetics & Beauty Supply Near Me - San Diego, California

I wish there was a Sephora closer to me. I could probably spend the whole day playing with everything in this store. Friend and I decided to pick up some Bare Escentials and see what this big "mineral" fuss was all about. I'm a Lancome kinda gal so I have high expectations. Our transactions were quick and the registers were going so that there were no more than 2 people in line. Liked the efficiency. read more

Sephora UTC is great. They have all the beauty products you could ever need. There is always someone to help you pick colors and advise you. The best part is their makeup service. The professional makeup artists always do an excellent job. Just make sure to make an advance appointment for your special event. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Diego, California

The only place I go to for my makeup products and on occasion, fragrances and skin care. One brand in particular that has not disappointed is Benefit. I love their line of makeup. I will warn you though, I usually get tempted to buy more than I initially plan on buying so with that said, keep your credit cards at home and bring enough cash for the bare necessities, unless of course you have better self control than me. hehe I love their Shiseido fragrances as well. It's a small store, but I usually find all that I really need. I don't mind spending more for good quality products that last a long time and don't disappoint. As for customer service..like another reviewer mentioned, it's usually a hit or miss. I really do appreciate good customer service since I use to work as a cashier, greeter, and usher. My rule of thumb: treat people the way you want to be treated and you can't go wrong with a smile. We're all people here..let's make everyone's life enjoyable. =) read more

I really love this Sephora because they have a huge selection and their staff is amazing. I usually go around peak hours so there's always a lot of staff there to assist you. Every time I go, they are always attentive and open to help. I've only had one experience where they were understaffed so it was difficult to find someone to help me find what I needed. They provide great advice and recommendations on all my make-up needs (since I don't really wear makeup and never know what to get). I tend to shop at Sephora because they have an incredible return policy that basically allows you return anything at any time if it isn't to your satisfaction. read more

The staff here is really nice and I have no idea what I'm doing when it comes to makeup so they showed me how to apply it before I bought it. Very helpful, especially right before a wedding I was going to. They weren't showing products in my face for me to purchase at all. Lots of samples went in my bag along with my receipt. I've been coming here ever since, staff is very helpful and the products are great. i love how the place is clean without any goop of left over makeup anywhere or used Q-tips lying around from samples. read more

Amazing color match here from Lia! I am half Asian and very hard to color match well no matter how good the mua is because things just don't look like you expect. She took the time to try out multiple shades for foundation to make sure it was the perfect match and very natural and an accompanying concealer. Also she was just very nice and a cool person. thank you! read more

I am giving this place 3 stars coz of my different experiences at this place. Saying so , i am a VIP member of this place and coming to this place almost every second month . 1. first of all i feel this location - UTC is one of the bad -costumer service location . i have better exp with fashion valley branch . You really need to chase the person here to get some help to locate things in case u cant find . 2. last time i came to this place around 7 pm , asked the girl for some foundation recommendation , she started using lancome on my face with no interest , she kept checking her watch again n again and that itself pissed me off . on top of that , at about 7:05 she said oops i need to go , my shift is over , and she left foundation half applied on my face, this was really unprofessional , if this itself was not enuf , when i check foundation didn't match my color tone at all , this was horrible experience for me . 3. also i feel products like perfume , straighteners, curling rods are pricey here , you can get same brands on amazon for almost 30% less price. 4. i dont like eye liners of sephora brand , they are cheaper than other brands like lancome , urban decay etc but they very very bad , they get dry up so quickly , that you will feel totally waste of money . still i am giving this place 3 stars for the below facts :- 1. i love the free bday present , last year i got mascara with liner , and this year marc jacob lipstick n travel gel liner . both the Gifts were Great. 2. i love the brands they carry other than sephora brand in itself , Brands like hourglass , urban decay , marc jacobs , lancome etc all under one roof , its like paradise. i love hour glass 1.5mm eye liner , its sleek and amazing and i am not able to find it any where other than sephora . 3. i like the collection of nail paints and lip gloss here . they have a good range of colors and prices . 4. i love their travel size products , almost every type of cosmetic is available in travel size . 5. all in all if u like make up , and u live near UTC , u will have LOVE HATE relationship with this place " I hate you , like i love u " :P read more

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I love how super friendly, approachable and knowledgeable all the "beauty-experts" in the store are as far as recommending an alternate product or helping you find what you are looking for.. Given how intimidating all the products can be on the shelves, their expertise and advice is truly appreciated. I've also attended their Beauty classes- which are so much fun, and right after going for the first one, a number of the experts recognize and come up to say hi on subsequent visits! read more

This is definitely a smaller Sephora location, so they don't carry a lot of brands or full lines like some of the other locations. Also, the employees seem a bit confused, as I asked one employee where I could find a product and she directed me to the back wall. Once I got there, I couldn't find the product, so I asked another employee and she told me they don't even carry that brand because this location is small. It would be nice if the employees would give out consistent information! read more

Evelyn was so helpful during my visit to Sephora. She spent time first understanding what I wanted and then finding it for me and making sure each item was just right. I like that classy customer service. Shine on and stay kind. read more

Definitely the worst Sephora I've been to.... It is set up so weird, When you want to try something on you have to walk around the store to look for a place to. At the sephora I went to at home You basically could just look over and there'd be a mirror everywhere. I've also looked for help countless times and people are not very willing to help. I have to track people down and even got rejected multiple times, or been told "i will come back, wait right here" which I have and no ones come back. Also They are out of a lot of things that I want. I wanted to two things which I've come back multiple times to look and they're consistently out of it. It's as if they don't restock. read more

I think this is the best Sephora in SD. Yes, they get packed and busy. But for the most part, the girls that work there are super nice and helpful. I appreciate that they can make small samples of whatever product you are interested in to try out before you purchase. This is a great benefit to both parties b/c 1) less returns from customer if they hate product and 2) shows sincerity from vendor to their customers that vendor wants customers to have a good experience. They have a tonload of items to test :make up, perfumes, hair care, skin care, etc. My only gripe w/ Sephora is that they don't have email promotions like ULTA. I always get email deals from ULTA ($3.50 off $10, 20% off purchase, etc). I wish Sephora offered that at times. Regardless, sign up for their VIP email b/c they do send you reward points for purchases, birthday goodie, etc. I've never had issues return a product there. They're pretty generous about their return policy. I bought an eye shadow palette over 6 months ago and was able to return it without any issue (it was unused). They're great here at UTC :) read more

I've always had a good experience at this Sephora. I don't shop here often, but when I am here, I am always asked if I need assistance finding anything by multiple people. It hasn't ever been too busy when I'm there, but then again, I usually know what I want and just grab that product. I appreciate that they will give you a sample of a product to take home (i.e. perfume) to test out before purchasing it. They don't have everything in store that is on the website, so the selection could be better in store. However, if they don't have a product in store but sell it online, they will give you a code to enter in online so that you don't have to pay for shipping. Sign up to be a Beauty Insider and get a special gift on your birthday as well as an opportunity to redeem your points earned for other products. You also will get some email promotions; I got a 15% off coupon the other day. read more

Love love Sephora! They have every beauty product that I need. Yes, it can get pricey and super crowded at times but the quality of products is amazing. Yes, this store is smaller than the others but overall carries all the items I need. In addition to their great selection of products, I found another gem about this store: their makeup artists! My sister and I got our makeup done by Jessica and Jordann for a formal event this weekend. We were very happy with their skills! They were sweet, helpful, and really listened to what we were looking for. You can get a complimentary makeup session if you purchase $50 worth of items on the same day. NOTE: you cannot bring your own eyelashes, you must purchase from Sephora if you want them to apply it. I would recommend making an appointment ahead of time. read more

Lola did my makeup and I LOVED it !! She listened to what I wanted and did a fabulous job. For sure coming back to see her :) thanks Lola!

I recently got my hair done and hated it. I went in to get some hair products. Really nice staff. When I explained what had happened Kemisha was SOO nice and assured me that I looked great. The fact that she went in detail on how to help me was so beyond sweet. Sephora is so lucky to have her as a employee. Thanks to her I left feeling so confident. Thank you Kemisha! read more

I was shopping for gifts for my wife, and I came to this Sephora. This was the third Sephora I had stopped at today and I asked them if they had this item. However after I left two of the workers there found me at the mall and told me they had the item. The customer service I've experienced here is unmatched. read more

This location is such a miss 92% of the time. I walk around the store watching everyone else get greeted or asked if they would like help. They make returns absolutely difficult let alone checking out any new products. It's well worth it to drive the extra couple miles for actual quality service. This location overall needs to be flushed out and replaced with new workers. Sephora itself is known these days for hiring women who are snobby and have crappy attitudes but this location takes the cake. Everywhere else in San Diego everyone is trying to keep their job except Sephora and somehow they all still have jobs. Its nice that it's located in the mall next to all the other stores I love to shop at but it's high time people boycott this location until they can find better people who actually want to be there and do their job and don't lack customer service skills. Cheers. read more

I haven't been for a while and I noticed some remodeling, but have the feeling that there are less products. Also I noticed that the sellers are not so pushy as they used to. It was a pain to try perfumes and feeling that you are being interrogated. The idea of Sephora is to try all you want and then buy or not. At least that is what I think. This time, though, i could not find many of the little utensils (one use) to try the products, like the mascara applicators and so on. Maybe they were hidden or put in one location, but could not easily find. My favorite brand in here is Urban Decay and I always stock on their eye liners, especially the variety in blue tones is nice. Prices are standard. I also tried this time the Marc Jacobs line of nail polish. read more

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This is my last visit to this sephora location. Both times I have visited I encountered rude customer service. First time I went, I asked a consultant about a color for eyebrows. What did she do, roll her eyes and said "really, that color? You obviously don't know how to shop here". Once she said that, I just walked off. Now fast forward to today. I was looking at Anastasia brows and the drawer on the bottom was opened by two little kids who were not being supervised. My sister was looking for a brow pencil and I happened to grab the drawer to break my fall, (since I kneeled down) and an employee starts to mouth off saying "if you need help, please ask and don't touch the drawers" and I exclaimed loudly, "it was already opened" and the consultant with BLUE hair just walked off. I honestly feel stereotyped in this Sephora location. Is it because I'm not white, rich and pretty? Is that the only customer they serve here? Is this because I'm brown? Really? This will be my last time visiting this store in person or online. I'd rather purchase through an establishment that does not discriminate read more