Cambria was seriously the sweetest and most helpful! From the moment I walked in, she made me feel so welcomed and took the time to really understand what I was looking for. She gave such genuine recommendations without ever being pushy, and you can tell she really knows her stuff. I ended up leaving with way more products than I planned on getting lol...but honestly no regrets because everything she suggested was so good. She made the whole experience fun, easy, and super personalized. If you get the chance, definitely ask for Cambria, she's amazing! read more

I've always had great experiences at Sephora Retail chain with a selection of upmarket makeup, perfumes, beauty & skincare products. Especially this location in Westfield UTC I came here often since it's close to my daughter college. This store is big and clean, I love the wide selection of products, but sometimes they're not as well-stocked as I'd like. And the checkout line can get pretty long sometimes. Great customer service the girl who help me I forgot her name, from her and her knowledge helped me pick the right products . I'm appreciate and happy for it !. read more

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Karla at UTC is a total angel and bad*ss! I walked in with my boyfriend to get matched as I was departing with my YSL All Nighter foundation (sad when a company does reformulation and it's not up to standard). I knew I would not fail if I asked the baddie in a full costume face! Her energy was so amazing, she was EXTREMELY committed to getting me color matched in a new Dior shade. She never not once made me feel rushed, she answered all of my questions, which really showed her education in makeup. She was so awesome honestly Sephora you are very lucky to have her! I wish I could be her friend in real life lol! I wish every associate was like Karla. read more

Went during a holiday rush to grab some much needed Kulfi Waterproof Under Eyeliner and a Youth to the People Super Berry Mask. Oh my. The staff here are superhuman. They managed to get what looked like a long line cashed out quickly. The store looked organized even with all the customers. read more

SEPHORA - Holiday Rush & Yet a Very Organized Sephora - Cosmetics & Beauty Supply Near Me - San Diego, California

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Waited to be helped with a color match for legitimately 15 minutes. Ignored by all staff. Had to ask the greeter at the front and she said she'd send someone down. Waited another 10 minutes until I finally had to ask a 3rd person and they didn't even do a color match with the machine just swatched colors on my face. Never coming back to this location. read more

First time going in and was welcomed right away, Bailey was kind and super helpful. Highly recommend

I was in here yesterday 1/20/26 at 10:58 am. There was one nice lady who was very helpful. I forgot her name, but she was wearing glasses and had black nails with different colored tips. She was amazing and so patient and looked to see if they had things we wanted in stock, but sadly they did not, I did find and purchased a beautiful Pat McGrath lips gloss. However when checking out is where I had a major problem. A young Hispanic lady was so rude to me. I didn't know what number to put in so I gave her my email. Then I wanted to make sure that I got the points so I asked what my mom's was and it was different. This lady rolled her eyes at me, let out a "ugh" and then didn't even put my purchase in a bag. I had to ask for one and then she again in a very very snooty tone said "here's your bag." It was appalling and I wanted to take the lip gloss back, but I didn't because I did not want to interact with someone so careless about the customer and their feeling. I came down here from OC to have a nice day with my mom and that all went down and made me so upset and sad by how this cashier treated me. I sincerely hope you address her poor customer service so no one gets treated like I did in the future. read more

Glad I'm not the only one that thinks the staff is rude and not helpful at all. Unfortunately this location is closest to me, but they definitely need to re-train on customer skills. I had one of the employees basically asking me "what?" Like I was bothering her and the blonde lady at check out barely said thank you not sure how they even get a job here it is basically just customer service and sales. read more

Employees are very rude and not welcoming. Awkward environment, very uncomfortable. Just they stare at you like you came to steal lol. got what I needed and left. read more

I was just trying on a lip stain on my hand, and unwarrantedly without me asking, a male employee told me in a rude tone it did not match my skin tone. Discouraged me from buying anything. Will not come back again rude employees. read more

I was surprised at how disorganized and filthy this store was...especially in such a nice mall. Everything in the store was literally dirty and dusty. There was trash everywhere from people testing products. It's as if it's never been dusted or cleaned. I was even more surprised when I saw so much staff standing around and talking because I thought the least they could do is clean up around the store. This is definitely not a place that I would wanna shop and spend my money. I don't even wanna touch anything. read more

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This is the "soft glam" look that Gabi of Sephora at Westfield UTC mall helped me with. The following review is for their $75 Beauty Lesson that I booked the previous night. I wanted to try stretching my comfort zone. I was assigned beauty instructor Gabi, who also happened to be neurodivergent & was exactly the gal I didn't know I needed to see. We vibed instantly. She did one step at a time, explaining each step very kindly & knowledgeably, before having me try it on the other side of my face. Can you tell which side I did? Left or right? (Answer, the side with the less detailed eyebrow) I had moments of feeling like a fumbling & clumsy noobie, but was pleasantly surprised by how close I was to her example, especially after having never used makeup brushes before. She would light up, clapping & squealing excitedly every time I had an "aha" moment & got what she was trying to show me. It was very encouraging to see her so engaged & genuinely happy for my learning, one step at a time. I'm glad I did this. The lesson felt worth it & empowering despite me going in feeling self conscious & vulnerable. Gabi reassured me & quickly corrected me in a kind & patient way, saying to "be mindful in that area & try to slow down." She helped me in a "big sisterly" way, which was comforting & made me think of my swim instructor work. It felt like I traded spots with the frightened child clinging on as the knowledgable instructor showed them too, one step at a time, that this wasn't so bad after all. I liked that every product she used on me was going to be easily accessed online for my consideration later. Felt very well taken care of, thanks Gabi! read more

SEPHORA - Beauty lesson results. Soft Glam - Cosmetics & Beauty Supply Near Me - San Diego, California

Love the location of this sephora. Can get very busy during busy hours though. Workers at the sephora are so kind and helpful here I always find just what i'm looking for! read more

My favorite Sephora in San Diego. Sure it's usually crowded in there but I've the customer service always amazing and the staff are so helpful. I don't realize I was using the wrong type of cleanser for years and one of the staff members recommended that I use oil-free products and focus on serums and exfoliation rather toner. That has really made a difference in my skin. read more

You never know in what kind of mood the employees are :) Walked in and they just stared at me and didn't say anything, but the person who walked in after me got greeted and they told her about current deals. I just wish everyone would be treated equally. read more

I want to give a shout out to Sofie V for doing my makeup for a Halloween party! When I got to my appointment she already had everything set up and ready for my service where I didn't even need to wait. She had my favorite beauty products ready where I was surprised that she knew I liked and she told me that she saw all the things I have bought before in store on my profile. She was prepared! I asked for siren eyes and a snatched face and she understood the assignment! Sofia was really sweet and attentive to detail which I appreciated and she made sure that everything came out perfect! She even had a ring light for pictures! I definitely recommend Sofie for anyone that wants their makeup done perfectly! THANK YOU SO MUCH SOFIE! I will definitely book another appointment with you again! read more

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Came into Sephora and was "assisted" (if you can call it that) by Chandtelle. She didn't say anything - no hi, no hello, absolutely nothing. She instantly exuded an energy that I was bothering her and the look on her face didn't even attempt to hide it. Not sure why someone so rude and miserable for no reason is working there let alone the manager. This review is solely based on her customer service. I never leave reviews but I do look to see what others' experiences have been & was not surprised to see the most recent review is a negative review for her as well. read more

Customer service sucks. The person in the front today Friday, 2/16/24 @ 7:44pm (brunette) should not be at the front. She doesn't smile, greet, and when I asked for help I stood near the area and she nor a Sephora associate followed up. There's tons of workers with a basket but they pass right by. They need to learn from Bath & Body works workers. Very unpleasant energy. I will try another Sephora store in Fashion. I was going to by 3 perfumes and a foundation, put them all back. read more

SEPHORA - With her back turned - Cosmetics & Beauty Supply Near Me - San Diego, California

Even after the remodel of UTC mall (this location stayed the same) this Sephora location is pretty mid. It's not the biggest location. Fragrance selection is small. And they don't have a full Natasha Denona selection! Sales people are hit or miss. read more

Chantelle, the manager was not helpful at all. She wasn't able to help me with the exchange for the thing that I bought just the day before. She is not supposed to be the manager at all. Really bad customer service. read more

All these beauty and then some. I usually come here with my daughters and usually feel completely out of place when it comes to buying makeup and/or skin care. Lucky me, I have daughters who are well versed in beauty and skin care. On the one occasion when I did visit to shop for a light, covering foundation I was steered directly to a brand consultant. I didn't really care for that sales pitch as I would have preferred to see not just one but several brands as well as price ranges. For the most part, all the sales people there are quite knowledgeable and very friendly and accommodating. I like if you find something you do like, you can ask for a sample size of the product to try at home before making that big purchase. read more

I went to the UTC location this morning. I was the first one to enter the store. I arrived at 9:57am. I asked if they can help me find a pencil I needed and to look for lipstick. Since I previously bought the pencil, one of them was able to grab it for me. She said she will not be able to help me with the lipstick. I continued to wait for another person who was supposed to come and help. I waited for about 15 mins and the help did not come. Then I approached another lady to open it for me. People that work there are understaffed and stressed. There were many people at the store picking out door dash orders. Long story short, they did not have the lip gloss in stock after I waited and the line to check out my other product was overcrowded with people complaining. I asked for a free sample since I ended up waiting for 40 mins total from walking in to check out and they did not give me any. I get makeup rarely and I do not plan to be coming back to this location. Target or even Rite Aid would be a better experience. read more

First time visiting this location. Went to check Dior backstage concealer which they don't carry. I was almost about to leave the store when Luis offered his help and asked me if I would like to try the other Dior concealer and help me to find my skin tone match. He tried multiple different tones and we found my match and I ended up buying it. He even gave me a sample of a primer to try under my makeup. This is an example of great customer service which unfortunately I have never experienced in any Sephora stores in San Diego! Despite most locations, the staff tries to ignore you, at this store everyone was very friendly including the lovely cashier. Shout out to their capable manager who leads their team perfectly. Keep up the good work everyone, and for sure this will be my go-to store from now on. read more

I had my makeup done at Sephora for my engagement photos and Maddie was my makeup artist. Overall had a very good experience. My appointment started on time, we discussed the look I was going for and I shared pictures of what I liked. Maddie did great job creating the look I wanted and my makeup lasted all day. My only reason for docking a star is for a Sephora issue regarding mascara application. I considered having eyelashes applied but the only options are all over the top lashes which I didn't want. You can't bring your own lashes because they say it's unhygienic. So my only option was to have mascara applied. The problem with this is they only have the spiral bristle disposable lash brashes which do a terrible job applying mascara. We had to use a tool to separate my lashes and I ended up just buying my own mascara to touch up my lashes later because they were so clumped together. Either Sephora needs to offer a wider variety of lashes or allow people to bring their own that are brand new. Otherwise your best option is bring your own mascara and have the artist use that. Also, make sure to bring a jacket because the AC blasts right at the makeup station. I was shivering the whole time I sat there. read more

I had the best experience today with Tina. She helped me pick 2 perfect Nars lip products. She had me in and out in minutes! So sweet and knowledgeable. Will definitely ask for her next time I'm in store! read more

Customer service sucks. Every time I've gone here looking for a foundation or concealer and need to be color matched, the people who help me out have no idea what color to look for. Even after using the camera scan app which is way off, ive left so frustrated I don't even come home with a sample because they wasted my time! My suggestion would be to better train the staff in finding the right color match. read more

Horrible experience, there was many workers around and would not even ask if we needed help. My daughter was trying to find her match for foundation and no help...my daughter got frustrated and said let's go, and try another Sephora. No customer service whatsoever read more

I made a last-minute appointment for full face makeup application at this location. My artist was Yatong and she did a stellar job! I don't wear makeup usually but I was going to a gala, and I decided that if there is a time to wear makeup, a formal gala would be the place. That being said, I basically just showed her a picture of my dress, told her I didn't want anything too crazy in terms of contouring but I wasn't afraid of a bold eye. She took that and ran with it and I couldn't have been happier with the result!! The reason for the dock in star is because this location was super busy when I arrived, and Yatong was unfortunately running about 30 minutes behind. It was definitely not her fault, but it seems like that location is woefully understaffed compared to the foot traffic it receives. Yatong definitely seemed a little frazzled, which I felt awful about, but she was still super sweet and professional. I would definitely come back to her again for future event makeup, but would take into account the possibility of a delay because it almost made me late to my event! read more

SEPHORA - Yatong did a beautiful job during my full-face makeup application! - Cosmetics & Beauty Supply Near Me - San Diego, California

I was in desperate need of make up face and under eye cream so I stopped by and Evelyn helped me. I also bought hair products! Everyone is so friendly and helpful! I ended up buying more last minute items and I love it here, I'm coming back every day! read more

SEPHORA - Hair products - Cosmetics & Beauty Supply Near Me - San Diego, California

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This Sephora's is pretty small and the selection is a bit limited. I asked one of the associates to help me color match concealer, but then she got called up to the cash register and never came back. I waited around for about 5 minutes, and another associate came to ask if I needed any help. She was very patient and thorough and did swatches to help me color match. The only not so great thing is that it's hard to move around in the store because the aisles are pretty small. Everyone is still masked up because of covid, so I felt safe. read more

Love me some Sephora! Where else can you freshen up and get your smell good on!? I come in ashy and leave classy by adding lotion to my dried ass elbows lol. Then I get a good amount of cologne to last me the rest of the week! My wife spends enough here for me to justify my actions. Sign up for the rewards. You'll thank me later. This location is always clean and organized. Their staff are always friendly and eager to. I'll be back again for sure. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Diego, California

I came into Sephora looking for a new lip product. Tracy at the utc location went above and beyond to welcome me and assist in finding the product I needed. Her customer service brightened my day. She is definitely a valuable resource and I appreciated her help. read more

Honestly I never liked the stereotype that Sephora is better the Ulta and vice Cerda but I go to both and Sephora especially the only at the Carlsbad/Oceanside mall the employees there are soo sweet and helpful and tbh really patient! Gave me some samples since they were out of stock of what I went in for which is no biggie. I appreciated the samples so I'm not blind buying things! Also I'm a bit clumsy and accidentally dropped a travel perfume I was purchasing they were very understanding and had me go get another one. Super nice people! I deal with social anxiety so this store is comfortable for me :) read more

SEPHORA - Sephora haul - Cosmetics & Beauty Supply Near Me - San Diego, California

Visited this location and all employees are just standing there talking to each other and are super rude. Employee Brittany was super disrespectful and took a product out my hand and just kept looking at me all weird.. made me feel so uncomfortable, never shopping at this location ever again!!! read more

associate was super weird, came up to me after i told her i was doing okay. continues to tell me i could be better. at my makeup? i was appalled and offended tbh. atmosphere was not good at all, felt judged right when i walked in. read more

This is by far my favorite Sephora. I am a makeup noob so when I heard about the FREE services and classes Sephora provided, I had to check it out. The first time I signed up for On The Fly Eye was back in February, (apologies this post has been long overdue) I had DANIEL help me out and he gave me incredible beginner friendly tips and knew how to accentuate my most prominent features in ways I never knew how. He was super kind and answered all thousands of my questions. And maybe I'm being a little dramatic but i just never knew I could look the way he showed me. I felt like a queen. He really took his time with not just my eye area but my whole face, and allowed me to hold the mirror so I can really learn and teach myself for the future. Not once did he pressure me to buy anything and even offered me to come back if I ever needed help again. The experience overall made me feel so invigorated and I am so thankful. Another wonderful experience at Sephora was with JULIE. I walked in, no appointment, and I had just asked her if there was a possibility for one of the service openings. She happily took me in, all smiles and no fuss, and gave me a beautiful warm tones around my eyes. (Still a noob, not sure if that's the correct verbiage.) She even helped me fix the mess of my unthreaded bushy eyebrows and again, answered all my insecure questions. After she Cinderella'd me, she as well offered to have me come back if I have any further questions and she also did not pressure me to buy anything. Time and time again, the associates here at Sephora really made a noob like me feel welcomed, and I am thankful for their services and their products. read more

I love makeup so of course this is the best place my eyes in the photo is the makeup lol read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Diego, California

Tammy was incredible, I don't normally shop at Sephora because it isn't near by for me. Normally they seem short staffed lately and everyone is a little too busy or rushing to get to the next customer but Tammy was great! She spotted me debating between primers and stepped in to help. She then helped me pick out a new perfume teaching me the difference between de toilette, perfume, and de perfume and I never knew the difference. Such good a great experience and amazing customer service from Tammy. I truly appreciate a good customer service experience especially when they know their stuff and profession. Thank you! read more

The brand reps will do anything to shove their products down your throat. They are so pushy.

Customer service kind of sucks here . Most of the associates are lame . They're walking around talking to each other instead of asking the customers how they can help them . Very annoying . But they have amazing inventory and it's great to help yourself to whatever item you'd like to try . if you have questions about the item good luck getting help from anyone . I wish their staff was more into their job . read more