This location has the rudest employees. I lowered my mask for a brief moment, to catch my breath, and had this girl tell me to pull it up. I told her I had a medical exemption card and I only wear the mask to appease others. I just needed to catch my breath (not that I need to disclose this but I am a severe asthmatic). I am also vaccinated. She said, "well you still need to pull it back up and keep it up, this was explained to you by the girl out front!" I said, "She actually didn't, she told me about moisturizers being half off." She said, "umm she did!" I said, "ummm she didn't, you weren't there!" I'm sorry, but I have worked in customer service for 30+ years and I would never, ever argue with a customer like that. I don't know her name, as your employees don't wear name badges. However, she was a young girl, with bangs and a yellow bandana headband. I would have shopped a lot longer in there but I ended up leaving because I was being followed and it made me extremely uncomfortable. I will pick up what I need at Ulta. Sephora needs to train their employees to not harass, argue and discriminate against those with medical conditions that needed to take a quick breath. read more

I seriously can't stand this location! This was the third time coming to this store (no make up on, just a shirt and jeans) and NO ONE said hi to my sister and I or even offered to help! However there were many girls just standing around and laughing, however nothing. But of course other people who are wearing more make up have been helped and greeted right away. I wanted to buy plenty of things (foundation, mascara, blush, bronzer) but did not purchase anything because of their customer service. My sister did end up buying something and at the register the cashier asked if we've been helped and we both said no. We said that no one wanted to help us even with trying to get their attention. She said "oh you have to just stand at the beauty bar and force them to hear you!" Uhm excuse me?! Force them?! Sephora employees are working in customer service, it's their job to greet customers and help them. So unprofessional! read more

Do not get your eyebrows done here ! The girl at the benefit brow bar waxed them super thin and I had been trying to grow them out for a while. The were also very square and looked like a geometric shape. When she filled them in I literally looked like a drag queen... and not a pretty one. If you've been to any benefit brow bar you know that they brow map you; which she didn't do and she double waxed me. I went back to the benefit brow bar in Macy's to ask for help. They were so helpful and showed me how to fill them in fuller and more natural. Do yourself a favor and avoid this place. read more

I honestly shop at Ulta and figured I would stop by and grab some items I was running low on. I was looking at the too faced peach powder and was simply using the tester to see if it blended into my skin on my hand. Tracey then approached and told me that using the testers was prohibited. I asked her 1) how was I supposed to see if it blended with my skin (which was the whole point of testers in the first place) and 2) why have testers out then? She was very condescending and told me that I should support their business...I told her, as a customer that is exactly what I am doing. She could and should have told me she completely understands and could have made recommendations for make up that would suit my shade. Instead she told me to buy the product and try it at home and return within 30 days if I did not like it...instead I choose to continue my loyalty with Ulta and leave. (Btw went to ulta and wasnt yelled at for using testers). ULTA FOR LIFE, Bye Tracey read more

Horrible customer service from associate # 0453. About 1/3 of the testers are missing and they don't bother to replace them so you can try it in the store. read more

Worst Sephora ever ! No one to assist you and no one seems to care ! I'd rather take my business else where!

Sephora inside JcPenney I came here two months ago in January to find a specific highlighter that the Sephora app told me was available and in stock at this location. I asked a lady who worked there to help me locate the product and without even looking she told me they were out. She didn't even check the drawers or show me the brand's section. I told her the app said it was in stock at the store and she told me that they don't have the product because of theft. Uhhhhh... you didn't even look! The only reason she knows it was stolen is because she probably stole it herself! Sephora you need to double check your employees' pockets! Beware shoppers she might be digging into your purses! Hold onto your purses tight! read more

All Sephoras are great. Walked in on Saturday super stoked to get a perfume I had been planning to get for a while. Right in front noticed two new Dr. Jart products, tiger balm cicaphair or sth. No sampling available. So I asked the gal in front if any were available. Told me to go to back where products are and ask someone there. Everyone was busy. Asked the gal near fragrances but she only does fragrances. Told me to ask gals near products. Only gal without customers near her was a short Asian one taking out trash. She said she'd get to me after she finished. Finally came out. Idk if it was the way I asked but I asked for two samples. She seemed offended right away and throughout the remainder of our interaction. I intentionally tried to make conversation and be nice, even offering to put back the products in their rightful place. But she acted like she was pissed off at me, not even responding. Weird. Kinda ruined my Sephora shopping that day that I had totally been lookingfwd to. The gal working at register at least was nice and handed my my vib cards with a 10% for next time. Score! Still will be going to Utc Sephora from now on. So much nicer there. read more

They were nice and helpful. Although they had such a huge line and it took forever to be able to get to the cash register...

This is my status on facebook right now: I just have to say that Sephora's exchange policy will make me a customer of them FOR LIFE! No receipt and no packaging, no problem! Plus it doesn't matter HOW long I've had this foundation sitting on the shelf I can still give it back and get a different one! Ahlalalala!! LOVE THEM! read more

Not the best experience yesterday.. My daughter and I walked in looking to find a great mascara and bb cream and only wondered around the store overwhelmed with so many products to choose from. Unfortunately so many associate working there and no one asked if they could help us as they were very busy talking to each other... Off to Nordstrom we went... We really did try :/ read more

I was looking for new face products and had no idea what I was doing. I was helped by Yoli and another male employee- they took their time in helping me to find everything I was looking for (it took a while). I was then given an exfoliating facial as a free bonus to spending enough money by Juan, who was amazing and made my face feel smooth and hydrated. Great employees here!! read more

So impressed with the staff here. This Sephora has a great vibe and I felt very relaxed shopping here. I came in with a brutal breakout and Alena helped me find products to treat my skin. She was amazing and so sweet. Thank you Alena!! read more

I want to give 10 stars to Danielle. She was extremely helpful and patient with me. She even wrote out the order I should apply the makeup. I am very pleased read more

Came here in a desperate rush to get some high quality makeup products, guidance and work for a photoshoot. Krystin (Beauty Studio coordinator) was super knowledgable and helpful...friendly and got us connected with another gal here (Valerie in the Benefit cosmetics sub-section in Sephora) who both really impressed us with their skills, and friendly professionalism. Sephora is always a good experience but these two exceeded our expectations dramatically. read more

I was so stressed out about doing my makeup for my wedding day and Paige helped us out! Thank you Paige! Becca ended up doing my makeup for my wedding and it turned out stunning! She did such and amazing job! Thank you so much Becca and Paige for all the help!!! I appreciate it!! read more

SEPHORA - Becca doing my makeup for my wedding day! - Cosmetics & Beauty Supply Near Me - San Diego, California

My daughter LOVES LOVES LOVES Sephora! It is a one stop shop for all her make up wants. This is where she gets her Clinique, Benefit, Bobbi Brown, Urban Decay, Josie Maran...I am sure there are more, but this is off the top of my head. (Yes, she has expensive taste. Don't know where she got that from, I get my make up at Target!) What I like about this store is that it is not in JCPenney. The ones in JCPenney's are usually smaller and the people aren't as friendly or helpful. We come to this one and the employees are very eager to help and give my daughter tips. At 13, every tip from a professional skin care/make up artist is wonderful. Especially when they repeat pretty much everything I have told her to do already! (keep make up light, natural and clean your face) She has really sensitive skin, so it is important for her to really take care of it and these products help her do just that. With the expert help at Sephora, they are able to refer her to products that cater to her needs. You may spend a small fortune here, but it is worth it. Sign up for the rewards card! On your birthday, they give you a gift! read more

This is for the Sephora location in the JC Penney in Fashion Valley. I've been reading all over the internet about this new line of skincare "The Inkey List" exclusively at Sephora. So I went there today around 11:00-11:30 today and there were two women working there, one putting makeup on herself (looked like a clown) and the other one doing something at the counter. Neither one had ever heard of this product and had to look it up on the internet. Come on Sephora, train your employees. How can something be all over the internet, yet your employees have no clue. read more

I work at Fashion Valley, so I probably step into this Sephora about 2-3 times a week. They are always extremely friendly, willing to help, and there for awesome beauty advice or recommending new products! The checkout line could be a bit quicker some days, as I feel like there is always a long line. However, there are a few associates that I always see working checkout who are so nice that the wait doesn't make you leave angry. Alondra (I hope that's her name!) is one of the cashiers that always recognizes me and is sure to be efficient, but still friendly! Yes, this store is always busy. Yet, you are also at Fashion Valley a popular spot for tourists. Hence, it will be busier than your local store. You gotta deal with the crowds, and if you're just that upset.. Ask for a sample! :) They are always more than willing to make one for you. There's never any pressure to purchase which I absolutely love despite the fact, I probably DO need someone to pressure me not to buy. You can definitely get carried away in this store. I love Sephora and this one has to be one of my favorites! read more

This is a review for the beauty bar. I went in for a feature focus appointment, I wanted to learn how to professionally apply foundation to avoid creasing and cover hyperpigmentation. To be fair I have done a ton of research and learned alot of tricks. I was just hoping for an extra edge. The lady I worked with was so sweet and really tried. Without going into details, I took my makeup off before leaving. I wouldn't recommend coming here if you already are a little bit skilled in apply makeup yourself. read more

I love makeup so I love sephora!!! The staff is awesome and always greeting their customers and helping out as well since girls always need new makeup! ;) I've never had a bad experience at sephora and I always learn new things but I do always spend a lot of money here so I try to stay away! This sephora is one of the biggest sephoras and busiest as well since the location is at fashion valley! since its one of the best sephoras, they are always updated with the newest makeup and what not! read more

SEPHORA - I spent more than $200 on this! I know it's pricey but worth it. A NARS duo is always well worth & taking care of your skin too! - Cosmetics & Beauty Supply Near Me - San Diego, California

I cannot come in and really expect to come out with one item. I swore myself that I will only come out with a concealer. Well, Hourglass concealer, TooFaced mascara, Chanel perfume, and Replica cologne later...I walked out as happy as I can be and no regrets. The experience is always great and customer service is amazing. They answered all my questions and never look annoyed. Love this place and I will continue coming here. read more

Went in literally not knowing anything about what to get and left so happy!! Eliel helped me out so much and suggested everything I was looking for. I forgot to ask about pronouns but he/she/they were so kind and helpful. I am so happy with my experience there and love all the products I was recommended. Thank you!!! read more

I asked for help and instead of getting it, the lady walked out of the section. If she was about to go on break, she could have told someone. I tried to get help from someone else but they ignored me as well read more

HORRIBLE customer service at this location. Today I took my niece here to purchase Urban Decay Shadow Primer. I was a little confused as to the many options so my niece asked a lady(very large lady) standing near if she could help us. She said."that depends"..... WHAT THE HECK?!!!! The customer service rep seemed to be too LAZY to help with customer service? She then walked over and answer the questions ever so quickly. Problem solved except I was already SO irritated and felt like she was dragging her feet to help us... HORRIBLE!!!! I won't be back! I would rather order online without the aggravation. To top this experience off the cashier acted snobby as well.... OVER IT!!! I would recommend the company sending in secret shopper to see what is happening in this store. read more

Ok, so I love Sephora and have been shopping multiple locations for MANY years...Denver, St. Louis, Indianapolis, Los Angeles, Newport Beach, London, San Diego, and Melbourne. The store in Fashion Valley, San Diego, is BY FAR the worst. It's too loud, too crowded, and employees just stand around and aren't helpful. I went the other day, and felt like I was screaming when I was as the checkout counter. The music is so loud, it's almost unnerving...like physically uncomfortable and super stressful. As much as I love Sephora, I won't visit this location again...I'll go to the one in JC Penney, I'll order online, or in a pinch, I'll go to Ulta down the street. read more

Horrible customer service! I had four people "help me" today and then completely forgot that were helping me. All I needed was a brush and no one could figure it out. Well it was a good effort but I wont go there again: Horrible. read more

Marlene was swift , professional , personable ans she knew her stuff . Thanks for helping us out and going the extra mile . We can't wait to come back ! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Diego, California

This is for the Sephora in JCPenney- I was in there for maybe six or seven minutes and I had people asking me like 4 times if I was doing OK. Yes!!! I'm doing OK!!! Like if you just asked me two minutes ago if I'm doing OK nothing has changed. We are in the same small room, you can see that I am still OK. Another lady rushed over to me as I picked up a tester product to look at it and asked me "what's going on over here?" I said I'm just trying to look. She clapped her hands and said," well you came to the right place!" No. No I don't think I did. I found the people here to be annoying and it is not somewhere that you can just go and browse to find stuff you like. read more

I just came here to say that Alysa is amazing and I am so grateful for her help yesterday. I'm pretty much clueless when it comes to finding my shade but thanks to her I was able to purchase a new foundation that fit me. Alysa was practically holding down the store BY HERSELF and still found the time to be patient with me and tried on ten million shades for me until I found one that matched my skin tone. Thank you Alysa, you deserve a raise read more

Walked in with a slight sunburn on my face from being outside the day before. When they were matching me for foundation, they said I as too rosy, then asked me if I had seen a dermatologist because I obviously had rosacea. Then she said she did eyebrows too, since I obviously needed help with that as well. They were rude, and I will not be going back. First time in the store, and the last. read more

This is by far my favorite sephora the costumer service is always really good and the store is one on the bigger side. I always find what I need here I love it read more

Excellent customer service from Kate! She helped me find the Fenty Beauty Galaxy Palette! So happy to have this baby!!!

Today I went to Sephora without a stitch of makeup on- in yoga pants, t shirt and flip flops. Not very glamorous- especially when those who know me KNOW That I am a Spa Diva and a MAKEUP ENTHUSIAST. Anyway- it's sad to see how easily dismissed one can be when not made up to the nines. Not one associate greeted me. Not one associate asked if I needed assistance- when I had a basket I was steadily filling up, in fact- at one point an associate literally came over and started digging through the drawers of cosmetics right at my feet and then leaned across my feet to reach for additional product- didn't say "excuse me, pardon me, can I help you" NOTHING - and she was clearly invading my personal space. I stepped back and very sarcastically said "OH, AM I IN YOUR WAY?!?!" I stepped to the side. She got up and walked away. Absolutely horrible. There are plenty of other places to shop besides you, Sephora. I will not be back to your store- and I will continue to tell everyone I know how horrible your "service" and associates are. There is no excuse for such atrocious, unwelcoming behavior. read more

This is my fav location since it carries all the brands I'm looking for. The smaller locations don't offer a vast variety of merchants like this location. I can get my Bobbi brown, NARS, Clinque, Murad skin care products and make up all HERE!!! They also sell my beloved Miss Dior perfume. The store is very clean and well stocked with products. One stop shop! It did take a moment before I was greeted by a makeup artist. I don't know if that's because they are understaffed or if it was busy??? With that being said, once the young lady, did greet me. She was remarkable(I wish I remember her name). On this particularly day, I was shopping for day and nighttime facial moisturizer and I didn't have a clue as to where to start. the makeup artist that assisted me was tremendously knowledgeable. She really took her time to thoroughly go over the product. I didn't feel rushed when asking my questions. She also offered me several samples of different face moisturizers, so that I could try them out at home. I left with samples and a smile. I love how they offer samples because this gives the opportunity to try a product before investing $40/$50 in something that you may never use. read more

No stars.....this sephora is the closes one to me that has a full selection of cosmetics thats the reason i keep goin back it hasnt been one time wer they are nice n helpful to me is extremly bad customers service they dont offer help they look dont speak read more

I don't know if all Sephoras are like this but whenever I go to this one I almost never have makeup on and I always feel like I'm being judged. Can't tell if I'm being self-conscious but whenever I walk in I get ignored by the staff but when other customers with good looking makeup walks in they get a "Hello Welcome! Let me know if I can assist you!" Lol like seriously? When I'm walking around the store it seems like almost all the staff have a stick up their ass. Not too sure why they're so proud about but working at Sephora is nothing special. The customer service sucks and the employees are awful. If I could do a no rate I would. read more

I am not a body care person. This location really helped me with my inquires. I have a dry face and the customer service was awesome. They gave me a hydrating facial which I was told would be around $100 by itself. I was given another facial using some products they recommended me. I loved the why my face felt and looked so I purchased them all. It was about $160 but after using them for the last couple of months I love them and will be going to refill in the near future. read more

I've come to this Sephora a few times but after yesterday I will not return. The customer service is just really bad. I went in to do a quick color match, asked one of the ladies if she could check and see if a color was available and she immediately told me no without even checking. She didn't even ask if I needed assistance with anything else. It wasn't even busy but no one seemed to want to work. This is not my first bad experience either, just rude women working there. read more

As a VIB Rouge member, I spend a lot at Sephora, but the staff at the skincare side are unfriendly, bordering passive hostility, when you ask for samples. They maybe overworked and understaffed; some are plain unprofessional. The wait is long to get a tiny sample. It seems buying and then returning is encouraged than getting a sample. For me, it would be more enjoyable if the staff were more customer service oriented and if there were more of them to help the customers waiting around in this stand alone store in the Fashion Valley Mall. On the brighter side, once at the register, the staff there are friendlier and more helpful. read more