Parking at Ridgehill is the worse! They close all the streets off for the holidays making it impossible to shop with my elderly mother. I ended up leaving and going to another location! read more

Too many kids running around! Otherwise big store with decent selection. Convenient location if you are in the Yonkers area.

So how did this start? I saw a TikTok video Fenty using makeup - had to try it. I ordered the items, they arrived but when I put it on my lip - it did not look right I happen to be going to Ridge Hill to the Apple Store so I popped into Sephora met the most lovely woman, Allyssa. Her customer service was terrific. There wasn't a hard push. There was never the hard sell. She did not overdo my make up. She did not overdo the sell. She was kind - she was warm. She was gracious. She was knowledgeable, and more importantly she got the job done. I made a Purchase - I'm happy and now I'm leaving a review. go see Allyssa in Yonkers. Tell her I sent you! read more

The Fenty beauty section is amazing!! But some of the items they had in stock online, they actually didn't. Not sure what everyone's talking about when they say the customer service is bad because as soon as I walked through the door I was greeted. The door was unbelievable heavy and difficult to open. But the customer service was great. The store was very clean and I loved the way it was set up. read more

There is only 1 person on the register. I asked if they can add someone else or can i ring up with a stand alone . Manager said no. There is a line thats 12 people deep. No help. Poorly ran and operated. Cashing someone out should be top priority. Instead it's not. This is a bit frustrating. New management would be key here. It ever operates efficiently. read more

Rude people working here. When it was time to check out the lady in the cashier didn't even offer my free birthday gift. I had to ask her "don't I get a bday gift?" Which she then complied. This is definitely the most unfriendly Sephora I've ever been too. read more

This particular location is ok. Its quite small and they don't have alot of brands or their items. I do think the customer service is ok. I was able to find someone to assist me if I needed help or had questions. I also liked that we were greeted at the door when we arrived and that I was able to let my kids play in the make up displays. They love trying on eye shadow. My 17 yr. old even had her fair share in trying on a lipstick and she doesn't like to wear makeup, so that was a plus. I would say you are better off ordering online or shopping at a Sephora in the city, if you want something quick you may find something nice from this particular store. I would call first though. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Yonkers, New York

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Dirty store and not a single salesperson asked me if I needed something. Walked around for 15 minutes and left. Was totally ignored. Avoid this location. read more

I love this Sephora. I've purchased many a make-up item from this location with much help from the knowledgeable ladies who give great instruction and tips for all things beauty. Most times that I've come, I'm almost immediately assisted by a pleasant beauty consultant, eager to help answer my questions. I've gotten help finding the right shade for various brands and the best thing is that they email you that information if you're a beauty insider. At times, I have found myself searching aimlessly for products without so much of a greeting but that's usually during very busy hours when there just aren't enough staff members available for all the customers. Any time I'm unsure of which foundation or concealer I need to use, I get a bunch of samples and just try them all. They will give you as many as you need to help you make the right decision. It's betyer than buying an item, only to find that it doesn't do you justice. I've tweaked my beauty regimen with the help of one particular woman who works here. I forgot her name but she has helped myself and a couple of girlfriends on multiple occasions, pick out the best product for our skin as well as give us tips on products to use and how to use them. She spent a good deal of time with us and I appreciate it. It's refreshing to receive assistance from someone who's genuinely trying to help, especially when going into a make-up store can be quite intimidating. Sometimes the staff can be a bit pretentious but I've never felt that way at Sephora. read more

Friendly and knowledgeable staff who really helped me find great stocking stuffing beauty gifts. read more

SEPHORA - "It's showtime!" ‍ - Cosmetics & Beauty Supply Near Me - Yonkers, New York

Well me and my sister and my brother in law were here and there was this worker that was keep looking at us and she was looking at us like if we were going to rob something worst sephora ever I hope they closed this store forever. read more

Just horrible! The makeup artist did a terrible job on my face. Never again! I went to get makeup done for a wedding I was going to like a few weeks ago, worst decision made. read more

Went to Sephora today to get my makeup done for my birthday dinner and I LOVE It! I had Tracey and she did an amazing job. I highly recommend her! She listened to what I wanted and fixed anything I didn't like. I would definitely go back to her again. If you ever see this, thank you Tracey! read more

DO NOT PAY FOR MAKEUP SERVICES AT THIS LOCATION!!!! I came to get my makeup done for a wedding and was beyond disappointed. My eyelashes were falling off, my face did not match my body, eyeshadow dust everywhere, and mascara on only one of my lower lashes. I couldn't even believe that Sephora would allow this "artist" to work in their store. The picture I showed versus what I got could have been made into a meme. On top of that, it took me 16 days to even hear back from the store regarding a refund. The employees are rude and uneducated! Jen, Kim, and John should be avoided at all costs! read more

This Sephora is literally awful. The time clearly indicates that it opens at 10 am on Saturday. I've been standing outside for 22 mins in the cold and snow and still nothing after paying for parking to specifically come here to shop... I have to be to work at 11 so I planned my whole morning to getting here at 10 to not rush, enjoy my shopping experience, and grab what I need. That's all damned to hell now. I am absolutely furious. read more

My daughters and I went here to buy lipsticks. Needed help finding a moisturizer lipstick, not shimmery and not flat matt. We were ignored and realized why. The shoppers were predominantly black women so the employees gave their attention to them. We will never shop at Sephora again. If you want to cater only to certain people then you're bound to loose business. We're going to spread the word that to Sephora Only Blacks Matter. read more

Went to this location this past weekend. I knew what I wanted so I didn't need help this time. Ive been here maybe 3 times, and Everytime I come in his store I'm never greeted, by non absolutely non of the sales ladies. They need to really do better with customer service here, and they need better training, it's so awful. It's better to go to the white plains location, where the girls have better attitudes and the store is more welcoming. read more

The worst Sephora experience. Came here 3 times. First one was on Saturday, asked for help, nobody came. I thought that Saturday is a busy day, they got a lot of clients, so maybe I shall come during the weekdays. Came in Tuesday and Is as literally ignored. Came on Thursday and a staff member said she is busy even though there was like one more person in the entire store. Terrible service. I never write reviews before, but this store just pissed me off. read more

This is the absolute worst location ever, I swear I stop in atleast twice a year for an express service and I'm always told no even on a rainy Friday night with no one in the store, I couldn't even get eye make-up not to mention I'm a VIB, I promise you this never happens at the white Plains location, the store manager didn't even know what an express service was read more

I'm disappointed. I spend a lot of money regularly on high end beauty products and I'm always game to try different things. This sephora is very cheap with the samples. It's like it kills them or its coming out of their own paycheck or something. Also, I called to ask about a certain Givenchy limited edition lip stick. The sales associate that answered had no idea what I was talking about, meanwhile it was the latest beauty buzz. Then she proceeded to put me on hold for over 10 minutes. After I was disconnected, I called back again. She pretended she was sorry and then put me on hold again. No one got back to me and the SA sounded really ghetto. I've gotten MUCH better service at white plains. read more

Sephora in Westchester Ridgehill .. Brilliant! I often come here since it's very close to home. I usually check on my mobile app then just grab whatever I needed here. It's not that big store but I'm satisfied for I have what I need. I do like the place and the store. Being a VIB got lots of free stuff for me.. And got good deals too. I come on certain time when I know there's no long line to pay. The staff are always friendly and helpful. They meet you up front with their smiles and still thank you once you leave. Plus it's prime location, parking is ain't a problem at all. Good buys equals happy customers. A place I would come often. read more

This is one of the worse Sephora's I ever been to. It's never enough staff working. I went there today and when I asked Angie a question about serums "which serums do you recommend" she responded " that requires more time and a consultation and I have to be available around the store". I felt extremely dismissed and rushed. I didn't even feel comfortable asking her any other questions about products I want to buy. I spoke with a manager and she sent someone named Angie to help and she was not helpful at all. This store is literally the worse. And it's been like this before COVID. They need better management and customer service. read more

Workers pay more attention to putting makeup on people's faces rather than actually working. Had at least five workers just standing around the store while we waited on a long line for only ONE available register. read more

This has been my go-to store and has always been treated nicely, whether they are busy or not. They recognize frequent customers and I always get help when I need it. Thanks a lot guys! read more

This Sephora was the first Sephora I ever visited when I was looking to get something to cover up my uneven skin tone and I've returned many times. Every time I come in, I leave with a smile on my face knowing something new when it comes to make-up. Every. Single. Time. The Cast Members are extremely friendly and helpful. I've had instances where Cast Members made me feel extremely important when they would speak into their two-way headset and say, "Sorry, I'm with a client right now and I might be a while." All their Cast Members are very knowledgable and if they're unsure of something, they ask a fellow Cast Member. So the bottom line? Customer service is great! & Teamwork here is AMAZING! read more

Just passing through to look at Fenty Beauty products and make reservations for a beauty consultation. Definitely a madhouse.

I like this Sephora, but its major limitation is that it is small. There's been times I came here to see something I saw online and they don't have it. That's ok, it can't have everything, but I wouldn't "count" on them having something you know? I came in thinking I could pick up a fragrance because it was online and I was wrong. Had to scramble to another store. No big. Just a heads up. The second thing that's kind of odd is they never have samples here. I always ask for samples when I check out (online you get to pick 3), and twice now they've told me they were out. Sephora at the Westchester always has them. I used to do research and read reviews online, then buy in the store. Now it's the other way around. I go to the store and check out what I want and buy online so I can get the samples, use promo codes, etc. I do find that it is in always in good shape and orderly - I'm sure that takes a lot of effort from the staff, and for that I am certainly grateful. I'm looking forward to having a makeup application done here sometime soon. I've done it in the Westchester and was very happy with the results, and this would be way more convenient, being closer to home. I will update my review post makeover ;) read more

I love love love this Sephora. Jenell is the bomb.com. She has helped me on two occasions and everything she has suggested has been on point. I switched from one makeup brand to another and my skin has adjusted beautifully. The reason fore giving 4 stars is because the first visit I found a lipstick that was perfect but it was out of stock. Then my second visit the foundation I was switching to was out of stock. The stock for darker skin tones is sparse read more

My five star review goes directly to a woman who helped me on a day of June 12th. I just moved to Dubuque from Chicago few months ago and I am still getting used to the area. I was looking to buy a fo makeup foundation. I usually get one from Clinique but Yonkers was out of it. Ulta was not much of a customer experience and I was getting frustrated about this seemingly simple task turning out to be so unattainable. I received an exceptional experience from a lady at Sephora, although she appeared to be alone in a store and not having much support she treated me with attention, kindness and was very genuine. I regret not asking her her name but I certainly will be back there and will make the management aware of this quality person working for them. Thank you. read more

OMG!!! This woman has given me the ULTIMATE shopping experience!!! I can clearly tell she loves her job and I loved her for it....she fulfilled my dream for the day and took me right where I needed to go!! Of course my focus was some more FENTY which I have fallen I love with but I felt like a princess today....I needed that been feelings bluesy lately Thank you so much for the wonderful experience! wish I asked her name but she is a LOT of fun!!!! read more

Despite the fact it was super busy and understaffed, Angie helped me with the most positive attitude. She juggled several guests and still remained with a smile on her face. She helped me in the perfume department and when I asked if she could help me in skin care (because nobody else was on the floor) she had no problem doing so. She even jumped on the registers to help assist with the line. She had no problem giving me samples when I asked (sometimes the employees can make you feel like an inconvenience when asking for samples). I have never received such amazing service from anyone at Sephora as I did with her. read more

I really, really wanted to give this one a good review - but what is going on with Sephora's hiring practices in Westchester?? Someone reviewed down below that they were harassed by a nasty, rude employee with a blonde ponytail. I was harassed by the same woman! All the other employees seem polite and fine, how has this lunatic not been fired yet? She did a "demonstration" of the foundation she thought I should use, during which time she awkwardly ranted about her prior (ummm....) heavy drug use. Other salesgirls looked on, mortified. I politely told her that I was not interested in the foundation she tried on me, to which she replied "It only looks bad because your face has terrible texture". I was so taken aback and replied "wow, that's not a very nice thing to say. I'm going to take this off now. Thank you." She FOLLOWED me and yelled in a very mean tone "I'm just being honest!" She continued to follow me as I desperately tried to find a station to wipe off the crap she had piled on my face. She followed yelling "get over here! get back over here!" I ran for a manager and begged for help with getting the crap off my face. At least the manager was sweet and helpful! Not only should they fire this psycho, they should cart her off in a straight jacket. And Sephora corporate needs to review their staffing policies in Westchester locations! read more

Only been here 3 times and each time, worst customer service ever. I always walk out empty handed because I get so frustrated with how rude and unhelpful everyone is. read more

Giving this place ONE star just because of the girl who color matched me and my mother, otherwise, DO NOT GO HERE!! Me and my mom visited this store today to be color matched for liquid foundation. I sat down first, and after some confusion as to who would help me, I got color matched and Stephanie was going to get her make up brushes to apply the foundation. While I'm waiting, who I'm assuming was the floor manager (dark skin older woman), began asking me questions about what I was there for, tells me I have to get up because that area is only for "makeovers", and tells me I have to wait 45 minutes to be seen. All the while I'm trying to explain to this idiot that I'm already being helped and she just walked away to get her brushes. After Stephanie comes back, she then tells my mom it's either "me or her" who could be seen and they have another appointments, meanwhile there weren't even many people in the store. Fast forward, me and my mom get matched with foundation and what do you know, the security guard and manager are following my mom around because they think she's going to STEAL! UNBELIEVABLE! We spent $250 and were treated horribly. If it wasn't for Stephanie being so nice, we would've taken note of everything we wanted and purchased online. Needless to say we won't be visiting this location again. read more

This store has changed drastically since the summer. New management makes a big difference. All the staff is lovely and very knowledgeable. Love shopping here. read more

Good place to come if you know exactly what you want or feel like browsing without being bothered by anyone. It would not be my first choice if I need a sales associate to advise me on brands or products. Their staff are good at greeting and asking if you are finding everything okay, but not that knowledgable about products. The sales associate literally held a tube of concealer next to my face and said "I think this colour will work for you..." and then seemed annoyed when I asked if I could try it, not believing she could tell by holding it next to my skin. read more

Honestly go to the Westchester Mall for the service you need. Went to this store today as its close to my house. It was a little busy but why do the staff seem so uninterested in helping as I'm asking the girl questions she looking around and just can't be bothered. So I ask another girl for help and she hands me a completely different brush to what I asked for and told me it does the same thing. So I put them back and the shelf and only bought a hair serum. Don't think I'll be back would rather drive the extra few mins to Westchester mall or Palisades and leave happy. read more

I need to preface this review with a story of my own stupidity: I went on a boat four days before a wedding and proceeded to burn up. Bad. Then, the day of the wedding rehearsal, my face started to peel in a manner that can only be referred to as a "horror show". It was so bad I was contemplating getting bangs to hide my shame -and face- from the pure faces of my boyfriend's family. HOWEVER. Before that drastic step I decided to try Sephora and see if they could work their beauty magic. And I'm so happy I did because I met a wonderful woman named Gloria who very quickly proved to be a fabulous, knowledgable guardian angel. She turned my scary, sunburn-peeling skin into a face as fresh as a daisy. I left there feeling so relieved, and dewy as a fresh faced baby. Gloria even sent me home with a sample size of a magic elixir so I could take care of my Franken-face at home. Gloria, you're the best! Thank you so much! read more

They need to hire more sales reps here. I had the worst experience yesterday and since then I will never be going back to this store. Store es under Angelina (or Angelica's) management. read more

All sephora locations are not the same. This location is staffed with probably the most helpful and courteous staff. I was in and out of here in literally five minutes. As soon as you walk through the door, you are being helped immediately with a smiling face. They definitely set the standard for great customer service. read more