Used to ride regional rail every weekday when I lived in the area. Rarely ever had problems. This time I was town visiting for a work conference. So this was the first time using the Chest Nut Hill West Line and Queen Ln Station.
Opening hours state 0630, but the station office did not open until 0639 and when you're train is at 0641 (and on time) this can be quite troubling.
Unlike the Norristown Line which I used to ride every weekend, on the Chest Nut Hill West Line when I asked the conductor how to transfer at 30th street for University City he was very rude and told me that I need a ticket but didn't understand because I had just given him my ticket. So he proceeded to tell me that I needed to tell him to give me my ticket back because he "could not read my mind".
It's notable to say that this may have been just a bad day for a few individuals but I would hate a visitor of our beautiful city have to deal with this as their first impression. read more