I was there twice for California Retired Teachers Association Conference, most recently June 2026…read more The hotel is conveniently located to the Capitol. The hotel itself is large and clean. The beds are comfortable and there is a coffee maker and refrigerator with bottled water. Unfortunately I didn't realize till the last day that bottled water is needed to make coffee. I was blaming the brand of coffee . The food was good both at the restaurant and the large banquet. The quesadilla with sautéed mushrooms was great. I was able to order through the bar and sit outside. The staff was patient with a lot of retired teachers running, well maybe walking slowly, and asking questions. There is a coffee shop next door. The gift shop has bottled ice coffee $7 and sodas but no diet. Hyatt - PLEASE turn down the air conditioning.

Honestly this is a very good hotel in a very key part of Sacramento. The room is quite large, clean…read moreand surprisingly comfortable, especially their beds. The staff is very friendly and eager to please, the restaurants are also pretty solid and put out good food and their store and gym are very good with a surprising amount of options. I will admit there's some hiccups; having a hotel gym off hotel property is weird, their restaurants and stores are Very expensive even taking into account you're paying more in a hotel, and I wish the showers had better pressure. Plus this is another hotel that will let you opt out of housekeeping - and if they forget to mention that you're going to be in for a nasty surprise. Still it's a good hotel for the money and the location with good people working in it. Would definitely recommend.

While booking a room for our corporate employee's travel to the Sacramento area for a convention, I…read morewas assisted by Sosa. He was not only kind and hospitable, but went waaay out of his way to insure the booking went well. I had made a few mistakes and Sosa worked it all out two months ahead of time. When I called back one week before the reservation, I had to change things and he helped each time via phone and email. He is a tremendous asset to this fine Fort Sutter Hotel not to mention the entire Hilton chain. Decades ago, all hotel employees exhibited a warm hospitality toward each guest, but it has become a rarity nowadays. Sosa is that employee that exudes a cheerful helpfulness. Luckily all the times I needed to check on our employee's reservation by phone, Sosa answered, like he's successfully running the whole show!

We stayed for one night and upon return home suddenly we had many charges on our credit card. I…read moremade four calls trying to figure out what they were and was told one was water in which we did not consume another large charge still has not been identified and was told to call back if they did not drop off our card?!? What a scam charging people for incidentals not used I am sure no one calls them out and this could benefit the hotel quite a bit of money each year.. shame on you!!!

Let me start off by saying my experience at this hotel was NOTHING short of AMAZING…read moreThis was one of the Greatest Weekends for me, as I had arrived early to the hotel as was waiting for a room to be ready for early check-in. I was greeted by helpful staff and started exploring the lobby and the amenities, it was my first time in Sacramento, as well as my first time Meeting & Greeting a young lady I had met Online ‍‍ We weren't meeting up for a few more hours so I decided to explore the area for things to keep us busy, mind you it's Memorial Day Weekend The staff at the Embassy asked what brought me there and so I told them about how we met and what got us to this point. The staff saw I was a bit nervous/anxious and immediately without my knowledge, jumped into "Action". I asked about having flowers delivered.... Then they gave me recommendations for attractions and events for the holiday weekend "Do you have any dinner reservations we can help with"....these were some of the suggestions and questions I got ‍‍‍ After exploring, I came back to see if my room was ready, and I had been upgraded to a Suite, which had a view overlooking the River Then she arrives ‍‍ And I head to the lobby to greet her, she asked to see my room, so we went back up & upon arrival...the flowers I had ordered were in front of my door she was so surprised and I totally wasn't expecting that delivery by the staff I showed her the room and the view then we went horseback riding. We got back around 730-8pm the staff had changed but all knew this was a special weekend, because once we got back to the room we had an even bigger surprise.... A whole table setting in our room with Chilled Champagne and a lavish charcuterie board Needless to say, this Weekend will be one of our Cherished Memories as the staff went Above & Beyond making our visit the Most Memorable Thank You Melissa Medina Director of Front Office Operations and Embassy Suites Hilton Riverfront for The Best Hotel Experiences I've Ever Had We Will Be Back

Honestly, the hotel overall was great-- we visited with a school group tour recently for my…read moredaughter's 4th grade trip & we were excited for a nice, clean, cozy bed to land. The atrium was fun for the kids to see their friends and the breakfast was wonderful! The hardest part for me was waking up to a pretty serious water leak above my bed dripping consistently on the pillow next to me. I immediately called the front desk and the person I spoke with didn't seem concerned at all and said the engineer wasn't in until 7am. My daughter was sleeping soundly, but having a steady flow of water dripping on my bed meant I was up at 4:45am with a third full day of education ahead of me. Literally nothing was done to improve the situation and I just hope and pray the leak was fixed before they put anyone else in the room. It would have been nice to offer SOMETHING to make things right. Don't stay in room 420 or at least ask if the water leak has been fixed!

Visited December 17th. After having a delicious lunch at the Grange inside the hotel ( see my…read moreseparate review with receipt at the Grange) we picked up my sister in law that was staying at the hotel. We all are Marriott members as well. Her room had great views! It was a standard room. Love the logistics as it is walking distance to all major events ! The lobby..although smaller than I imagined was nicely decorated. Friendly staff. There is no pool but they do have room service and valet. Nicely decorated with alot of history. Safe location ! Great place for a wedding as well! Ps. Love the Presidential hints of past presidents in the lobby and elevator...true presidents!

Unbelievably poor sleep and loud noise from the street, despite being on the 12th floor made this a…read moreterrible stay. So bad that we had to check out a night early. There was insane street noise long after the concert in the park, until 1am or so and then again at 530am on a weekend morning. The room itself was alright. Upgrade to a King corner room thanks for Marriott status. Small bathroom and room, but not unexpected for an older boutique style property. Bed was okay. When I told them I was checking out they could have cared less about the experience I shared, reaffirming the choice to leave and stay elsewhere. If I'm in Sacramento again I would never stay here - even if it were free.

We stayed here for 2 nights for our niece's volleyball tournament. WOW! The building is absolutely…read moregorgeous. That old school historic vibe, noice. With our discoverist status, we got waters and an upgrade to a 2 queen suite that comes with a kitchenette. I love having a kitchen even though I know dam well I'm not going to use it LOL. It's just nice knowing it's there. All the silverware, cookware, and cups were pristine. Room was clean and cute. The only issue was the bathroom door was a little difficult to open from the inside. This was purely a design issue. Complimentary breakfast is at the Star Lounge and was great. Hot foods and traditional breakfast, yogurt, cereal, and a nice toaster with a whole tray of different breads and bagel. The woman that was manning the breakfast station was awesome (short blonde hair). I always noticed her helping out guests with something and had a good hospitality radar (to anticipate needs). Would definitely come back. Valet: $40/day with in & out privileges

This location is in Midtown, which is like the trendy part of Sacramento. It's also got some…read morehistorical elements, like this Hyatt House, which used to be the 1928 Eastern Star Hall. This building is pretty! There are 8 stories. The rooms are apartment-like and some are suites. My 1-king bedroom on the fourth floor had a microwave, mini fridge, coffee maker, and comfy couch. The bed was soo comfortable. The blankets were warm. This room faced 28th Street. My issue with this hotel was that the guy at check in barely said anything to us. He didn't explain breakfast hours, where the elevators were, or welcome us as status-holders. This was the first time in a while I've had such an experience at a Hyatt property. Parking: valet only, $40. I found an uncovered parking lot on 28th that was $10 for overnight. The valet attendant is directly in front of the hotel. Breakfast: M-F 6:30A-9A, S-S 7A-10A on 3rd floor. Offered typical hotel breakfast with scrambled eggs, sausage, toast, cereal, and hot coffee. They also had oatmeal and some fruits. The Star Lounge is pretty to visit with the blue velvet chairs and candles. Fitness center: 24 hours, on basement floor Laundry: 24 hours, on basement floor No pool. Free wifi

A Hotel Experience That Set the Bar Ridiculously High…read more I've stayed at several Kimpton properties over the years, but the Kimpton Sawyer Hotel completely changed the game for me. In fact, this hotel is the reason I started giving other Kimpton locations a try in the first place--and to this day, none of them have topped this experience. From the moment you walk through the entrance, you can tell you're somewhere special. The atmosphere is upscale without feeling pretentious, the staff is welcoming and attentive, and the customer service is honestly some of the best I've experienced at any hotel. Every interaction felt genuine, and that's something you don't forget. The location is unbeatable. Sitting right next to DOCO in downtown Sacramento, you're within walking distance of great restaurants, entertainment, shopping, and the arena. You can park your car and enjoy the city without constantly needing to drive somewhere. Now let's talk about the room... OMG. I stayed in a one-bedroom suite facing the arena, and the room was absolutely to die for. The design, the layout, the attention to detail--it all felt luxurious without trying too hard. The bathroom alone deserves its own review. The soaking tub is massive and inviting. I'm not even a bath person--give me a shower any day--but when you see that tub, you almost feel obligated to use it. And trust me, it's worth it. The shower was just as impressive, and even the flooring and design elements throughout the room made the space feel elevated and thoughtfully put together. One of my favorite touches was the live music they occasionally host. Sitting back and enjoying the casual, jazzy atmosphere added another layer to an already amazing stay. It felt sophisticated, relaxing, and uniquely Sacramento all at the same time. The food was excellent, the service was top-tier, the rooms were stunning, and the location couldn't be better. What really surprised me is that for everything this hotel offers, I found it to be incredibly reasonable in price compared to many other luxury hotel experiences. Some hotels give you a place to sleep. The Kimpton Sawyer gives you a reason to extend your stay. Without question, one of the best hotel experiences I've ever had. If you're visiting Sacramento--or even if you're a local looking for a staycation--this place is an absolute must. This visit was back in 2024 in December.

You can't beat the location. The hotel is nice but can have a better customer service all around…read more Front desk is a hit and miss. Check in was a great experience but night staff seemed rude. Half of the staff are very pleasant while the other seemed the opposite. Also, I am surprised property this size doesn't have more common area to sit in except the main lobby. The room was overall good except the for the part where the fire alarm visual sensor kept blinking.

Great hotel, even greater food and service! Thank you everyone at the Hilton Garden Inn that made…read morethis trip special for me and my daughter but a special shout-out to chef Matthew and the restaurant staff for serving delicious homemade food with exemplary service! After traveling all day only eating fast food and trail mix, this fresh, made-to-order food brought to the table promptly and by people who show they care about hospitality and your experience, bumped my review from 3 stars to 5. The hotel is great, comfortable beds, friendly concierge, all that standard and amazing but the dining experience took it to next level. Definitely will be coming back!

Broken leg on nightstand left table unbalanced so when I put my hand on it in the dark (getting up…read moreto use bathroom) I lost my balance, hit my hand on the wall & barely managed to prevent falling. I woke up with 2 very sore fingers on my right hand. I reported to desk (only 1 staff working solo). She did give me an ice pack and a wrap. She did apologize. She asked me what she could do. That's odd to me, I've been in customer service over 45 years, I never asked a customer "what can I do?" for bad service or experience s...just make it better. I told her have someone go remove the nightstand so the next guest doesn't get injured. I went back to room to record how severely unbalanced the table was. A HK Supv (Myneli) was very kind but also unsure came by, I told her take it out PLEASE. It's a handicap room to make it easier for those of us with disabilities, not to make it unsafe or uncomfortable! She removed it as I requested. The front desk agent, said she was going to make an incident report and a manager would contact me, I never heard from anyone. That was 5 days ago. The front desk agent said she would put some points on my honors account, never happened. I also reported that I left my breakfast passes on the same dresser I placed the tip (not 2gether) the tip and passes were gone. The front desk did replace them, thank you. I also chose this location because it had an outside hot tub near the pool but was disappointed to see CAUTION tape like a crime scene. No access. PLEASE update repairs so we have accurate info when booking! I opted for a hot bath (dirty tub, I had to clean. See photos) There was also long hairs on the soap & shampoo bottles. I always travel with clorox wipes BUT why do we have to spend so much money and still have to sanitize a room? I still leave a cash tip daily because im sure they work hard & are most likely low wages. It's the right thing to do. Lastly the decor in the room was off. Only 2 small pictures and no full length mirror nor suitcase stand. I reactivated my Marriot account, I don't know if I will continue on with Hilton.... Update Manager? Luis Robles gave "stock" reply in Trip adviser...wow Hey Luis, you should ACTUALLY READ the reviews, some things require sincere attention not "copy & paste" reply....

Ryan was super helpful when i forgot my suitcase at the hotel…read more He made sure I was able to get my suitcase and all items safely back hone. The valets were so helpful and professional. Tje housekeeping staff was friendly and professional and helpful. We were there for a conference and it was great having Scott's at the hotel.

I really liked this hotel, but ultimately left feeling disappointed…read more There were several things I appreciated. The tall ceilings and quiet rooms--thanks to excellent insulation--made the stay very comfortable. I also liked the different water options available near the front desk, especially since the bottled water in the rooms cost $10 each. The music in the pool area created a great atmosphere, and the jacuzzi was a nice size and very enjoyable. However, the main issue was the mandatory valet fee--even when not using valet service. This makes no sense and feels unreasonable. If arriving by Uber or not bringing a car, there is no justification for being charged valet. The website does not clearly state that valet is mandatory, and there was no prior notice when booking. At check-in, staff simply said, "We have to charge it anyway," regardless of whether the service was used. The fee is also quite high at $52 per night, which adds up quickly for a service not utilized. According to previous reviews, valet fees have increased significantly over the past three years. I would not stay at this Westin Hotels & Resorts location again. The accumulation of mandatory fees makes the experience feel transactional rather than guest-focused. I would much rather voluntarily tip valet staff when I actually use and appreciate their service, rather than be required to pay a substantial fee regardless of need. Overall, while the hotel has many appealing qualities, the mandatory valet charge without clear disclosure or usage was a major drawback.

There is not much I can find wrong with this property, if anything. Upon arriving at the property,…read moreI was greeted with a spotless, modern interior along with warm and welcoming staff that rivaled that of five-star luxury hotels I've been to. From a cool and clean color scheme to intentional lighting designs, everything felt well-maintained and constructed. But perhaps the best part of this hotel was the room. It was WHISPER quiet at ALL hours of the day, with a strong air conditioning that hardly made any noise. The beds were also insanely comfortable, and the bathrooms were spacious with walk-in showers with floor-to-ceiling glass. This hotel is simply a must for quick or longer stays in the area!

The best part about this hotel was the gentleman who maintained the breakfast area, he was…read moreextremely kind and the food was good and he always had everything stocked. We came back to our hotel night, one to a room that had not been cleaned at all and when I called down and asked why the lady asked if we had requested it and I said no we are not from here so we did not know to ask because where we are from it's standard cleaning every night. She said she would put us on the list. The next day housekeeping came, but we were still in the room and I told her about 10 minutes and she said she would come back at lunchtime, we came back eight hours later to again another clean room and only the bathroom had been done. I called down again and asked why and she said well. Did you specify that you wanted a full cleaning... What am I even paying for? So on our very last night, we got the room cleaned. This was not told to us at check-in nor did we see anywhere, but it was posted that you had to call and ask for rooms to be clean. We were a family of five staying in one room and requested an extra blanket, which they did not have any and gave us top of the comforter, which was weird. They also had no towels down at the pool area as well as ran out of bathroom towels. The beds were very uncomfortable, definitely would not book here again

The best hotel !!!- so clean - staff was friendly and attentive- gym was great - pool was great -…read moresmelt good everywhere! Breakfast was nice - they had gluten free muffins and toast . Wish there was a dairy free yogurt option at the yogurt bar - but lots of fresh fruit !! High ceilings in room and fresh filtered water on tap in our room with clean dishes and felt like a full kitchen! Also - had a room with 2 beds and a pull out couch and still plenty of room. Can't wait to go back.

We were visiting for a day and needed to find a place to rest and recharge before heading back…read more I've stayed at the same lodging in Chandler Arizona a few years back and fell in love. When I saw there was one within the area we were shopping, I knew I had to book it. Made the reservation and decided to see if all possible to check in early. (It wasn't by much) Swasy is the one who greeted me, asked how I was doing and overall made me feel welcomed. She explained the amenities and just by scanning the area, I could tell this was a nice place. As we were making our way up the room, Maria from housekeeping greeted us and let us know if we need anything, please let us know. Arrived at our floor and you can tell how comfy and inviting the bed is. Woke up and decided to take advantage of the gym at 5am. Greeted by Seth as I was helping myself to coffee. There were some items ready in which he added to help myself. As I thanked him, he reminded me breakfast will start at 7am and provided me what was on the menu. Made it to breakfast with Cecilia who works the area. I briefly met her along with Madison when I first checked in. Breakfast was fresh and flavorful Checking out I was greeted by Madison who I recognized yesterday when I checked in. Told her shes pulling a double in which she giggled and has such an infectious smile. Overall I am very satisfied with the awesome customer service especially the attentiveness and acknowledgement. Highly recommend