Dr Cindy is outstanding, takes her time, excellent explanation of my issues and various solutions,…read morecouldn't have been referred to a better physician. My issues are resolved , highly recommend

Dr. Cindy Wun at the Palo Alto Medical Foundation is outstanding. Her communication skills…read moredistinguish her as a medical doctor as among the best I have been to. She's been treating me after a car accident for chronic pain and some other issues. Her ability to discuss options and explore possibilities is five star service at it's best.

I have never encountered a community with such an extraordinary team. From the moment we arrived,…read morethe warmth and professionalism were evident. Administrator Andrii set the tone. He was incredibly thorough during our tour--no rushing, no skipping over details. He patiently answered every question and made sure we clearly understood how the community operates. His calm, knowledgeable presence immediately built trust. The CNAs and nurses were equally impressive. They were attentive, compassionate, and consistently greeted residents with genuine smiles. What really stood out was how client-centered they were. Every staff member we passed made eye contact, said "hello," and acknowledged each resident by name--as if each person truly mattered. It's rare to find a place where excellent care, kindness, and professionalism all come together so naturally. This community exceeded our expectations in every way, and we left feeling confident, grateful, and comforted knowing that residents here are treated with dignity and heartfelt care.

I Arrived at the Terraces at 5pm on Saturday May 9…read more I was told there was a problem with my pills between ECH and Terraces so could I have someone bring all my pills up to the Terraces. They also could NOT find a walker so they asked if someone could bring that as well. I had already realized that there were only 2 outlets in the room that would not work for the ice machine and compression machine. So I had them bring up my large outlet and surge compressor to plug everything into. When my friend arrived with all the stuff she called and told me she and some other people were out front because nobody would answer the bell. Since I didn't have my walker yet. I had to sit in my bed and scream. I need help until somebody finally came to the door and said, what do you need? And I said, people are stuck outside. Turns out the person monitoring the door decided to take a break. I was warned that there is only a skeleton crew available on the weekend. Little or no PT or OT. PT which is the main reason I was at The Terraces have some very good people but the policy is not to schedule specific times. That they need to be flexible because people have other things they need to do. So they can just tell you morning or afternoon. Four days had passed and I'd never seen a real towel. There are paper towels, but that's it. So when they said Thursday is the day for you to take your shower? I was like, okay? And since I didn't know what time PT would be because they never tell you, I thought I better hurry up and get it done. So I go in the bathroom, I wash my hair. So I used a diaper like a turbine on my head to collect the water from my hair. It actually worked pretty well. And then I finally got done I wiped dry with the paper towels all the rest of me. After all this someone brought me towels. That was the first day on Thursday that I ever saw a towel. There was a wheelchair in my room that was broken and I said, well, why don't you go get another wheelchair and she says, we don't have any more. This is their business to have equipment that is working. So now I have a defective wheelchair sitting in my room, taking up space. Once again, because PT can't organize anything. She stopped by at quarter to 10 asked if i had my pain pill. I told her no but she could just request one from the nurse. She said she'd be back at 10. She finally returned at 11:05. I yelled at her. She took real offense at that. She said she couldn't get back when she tried. That's just the way it is here she reiterated. We don't do schedules. She told me she wasn't here to give me a session now but to put me off until later again. I'd been waiting since 10AM. She said she'd have to get somebody else to work with me. I agreed. I realized how she operated. She would whirl in like a tornado. Start taping exercise diagrams on the walls and then say she would be back later at her convenience. I asked if they could give me a window for PT. 8-10 or 10-noon. She said they never start at 8 and that they couldn't do windows either. There is no end to the incompetency and inefficiencies at this facility. I'm making a comedy out of this but the reality is there are people in this facility that may be in life and death situations, and it is not a laughing matter for them. They have a whiteboard where you can put down pain control, when you had your last dose, when's the next one, what your pain level is when your pt schedule is etc. But nothing is filled in on them. This place is run by the seat of somebody's pants, I just don't know who's really in charge. There is a whole team of hard-working people at the bottom that are trying to do their best. They are the people that serve your meals. The wonderful Peter, who changes the ice all during the day for my knee is smiley, nice really cares. The people cleaning people, the cna's some of the nurses, but management just lets everything run helter, skelter. The PT when it happens is good. You just don't know when it's going to be Happen. All I can think of is the patients are too old to care. They just do what they're told when they're told, and they don't have any advocates. I don't fit into that mold. And there's the infamous red button. They have a handset at each bed, to operate the TV, and it has one big red button you can push if you need help. You can kind of only push it once it's either like on or off. There is no two-way communication. Then you sit and wait. You could wait an hour. If you need help going to the bathroom, good luck. There are signs all over the walls. Call, don't fall, press the red button. What a joke. I think the last scheduling issue with the PT woman was the end of everything as far as I was concerned. There would be little or no PT on the weekend so I left at noon.

My aunt stayed at Palo Alto Sub-Acute in Palo Alto, CA for rehab, and our family could not be…read morehappier with the care and support she received. From the beginning to the end of her stay, the staff were professional, compassionate, and truly dedicated to her recovery. A very special thank you to Francis, the social worker, who was incredibly kind, attentive, and supportive throughout the entire process. Francis took the time to explain everything clearly and made sure all of our concerns were addressed. We are also extremely grateful to the two outstanding case managers, Arlene and Romeo. They went above and beyond to ensure a smooth and stress-free discharge home after my aunt's recovery. Their coordination, communication, and genuine care made the transition seamless and gave our family great peace of mind. Thanks to the amazing team at Palo Alto Sub-Acute, my aunt successfully completed her rehab and returned home happy and confident. We highly recommend this facility to anyone looking for quality sub-acute and rehab care.

DONT GO HERE!! Kaiser sent two of my loves ones here and both experiences were so awful!…read more First- disabled uncle was here for about 2 weeks and we took him out early. He would wet the bed because nobody would answer the nurse calls. To make matters worse, they would only bathe him twice a week. So, if he wet the bed on a Friday after his shower, he was out of luck and had to wait until Tuesday to get cleaned up! HORRIBLE! Their reply was due to staffing capabilities. That should not be my uncles problem! Second- mother was sent here after surgery on her femur and she was calling the nurse station for 30+ minutes and nobody responded nor came to help. She wet herself as a result. Can you imagine how embarrassing this must be for someone who is typically able bodied? She left early as a result. The food looks scary. I wouldn't feed this to a stray dog!! How can you operate this way?! The state needs to SHUT THIS PLACE DOWN!!!!

Grace Community is by far the best home health service company!!!…read more The staff is top notch, the care is thorough and they truly care about all of their clients! If you want your loved one to be in the best hands, go with this company. The people that work here truly have an authentic passion for helping their community.

From the owner: Grace Community Home Health offers the best home health nursing, physical therapy, occupational…read moretherapy, and speech therapy for you and your loved ones. Our team specializes in home rehab for patients with Parkinson's Disease, and we are a preferred provider for wound care in our community. We are top rated by our patients, referring physicians, and Medicare for quality of care.

My husband was living in home care for almost three months. Excellent PT, OT and bedside care…read more Clean and professional care 24 hrs. We even enjoyed daily activities. We are grateful

Very sweet care and great service. The nurse was very nice…read moreand concerned. Always on time and good with contact.

Excellent care for my husband post surgery C2 to 7 Laminoplasty…read more Staff were excellent, both nursing and rehab We highly recommend this facility

This place has provided mom a place "in any event". When she first moved in, a big factor was that…read moreThe Vi would provide a place with high in care no matter what should happen to mom. Indeed, she has gone from Independent Living, to Assisted Living and now to Skilled Nursing. Mom, like the rest of us, still deals with life and friendships and purpose and family--and whether that part is good or bad, The Vi has been there for food, lodging, nursing and caring. There has been good communication when a medical event has happened (like a fall). The administration is likewise caring and has always kept us aware of such items like testing, skill level and necessary levels of care.

I am in a skilled nursing facility. They have nurses from the registry. The last three nurses I had…read morein their facility were incompetent unkind and uncaring I do not recommend in fact if you have a choice go someplace else for a nurse.

I've been with NR since July 2020 and Love working with them. They're responsive and pleasant to…read moretalk/text with. I like them so much I've stopped doing regular nursing and just work for them now. You get to say yes or no to any job, can set your own pay scale, and never have to ask anyone for the day off. The freedom and flexibility is incredible. I honestly can't think why anyone would not do this. I have assignments that are appropriate to my skill set and if they ask you to do something you haven't done in awhile (or ever) they will teach you. (Pic line, catheter etc) I'm very happy here.

Silverline Health has been monumental in ensuring my loved one was safe and cared for during their…read moredifficult and vulnerable time. Their prices are low yet quality care. They made a difficult process easy to navigate. I highly recommend their services and will hire them again if needed.

From the owner: Silverline Staff, Inc is a Low Cost Home Care agency serving in the Northern California and…read moreVirginia Regions. Our aims is to offer our seniors in the community with the best quality of Home care at a very modest price. We understand that one of the biggest challenges with Non-Medical care is the direct out of pocket cost to the clients, keeping that in mind, our pricing is the most modest in the market ranging from $16-$22 per hour max providing non-medical care to individuals with the below listed medical conditions Alzheimer's Dementia Parkinson's Palliative Care Memory Care Post-Surgical Care Old Age Child Care End of Life Care Hospice Care To address the safely of our clients, we perform a full criminal background check on each of our caregivers with the Department of Justice. Additionally, all our caregivers are fully trained, insured and bonded to address any unforeseen circumstances that may occur from serving clients in the comfort of their home. Please let me know if you have any questions or need any clarification on the services we offer.

I'm surprised about the lack of reviews and ratings for this company!! Well, here's Five thumbs up…read morefor each individual and their great services. From the office, they took my calls and made things happen. The visitors (in person or by phone) were all skilled, friendly, and professional. My grandpa was well taken care of by the social worker Mimi, physical therapist Bonnie, nurse Jon, and dietitian Elsie. The occupational therapist and aide were also very helpful. If I ever need home health services for a family member again, or if someone asks me about home health services, I would definitely go to/ recommend Kairos

I have been with Kairos Homecare since it's conception. Services of clinicians can never be this…read moregreat. The passion and sincerity of all the providers and staff are amazing.