Our Mom moved into the Sunrise of San Mateo Memory Care program after living in an assisted living…read moreapartment in another facility, She had vascular dementia and her disease had progressed to the point where she needed more care. we have been very pleased with the level of care provided for her. her caregivers were attentive and compassionate. The Memory Care is a lockdown floor so it is safe but she enjoyed outside visits with us, coffee downstairs and regular hair appointments in the facility. we were thankful and pleased with the care she received. it wasn't cheap, but we appreciated her care very much.

Sunrise San Mateo is a beautiful, cheerful home for my 91 year old mother-in-law. The activities…read moredirector, Sanjay takes her to central park every day, pushing her wheelchair. She loves the activities, especially nerf volleyball (who knew?) ! The care manager, Joanne, is incredible -remembering so many of the details that make up a new life there in her new community. Dania, is a wonderful, caring nurse and she helped us find a doctor who comes to the facility to visit her, rather than having to drag her out to doctor's appointments. She gets her hair and nails done there weekly and goes on outings to a different restaurant every week as well as site seeing trips in the van to the coast. All this even though she's in a wheelchair! Last but certainly not least is the wonderful Theresa greeting you as you enter and helping with so many things, she knows all! We are so relieved that she is safe and happy!

I could not ask for better care for my grandmother than what she receives from Bayview Villa. I…read morebrought her there about 5 years ago with rapidly declining health and dementia. Quite frankly I thought I would lose her within the year. 5 years later she has gained weight( this is positive in her situation) and is doing great. We just celebrated her 97th birthday this month. Well with masks through the glass that is. Their safety measures during covid19 have been amazing. They locked down immediately and have not let up and their protocols. Healthcare for the elderly is not cheap , but I can honestly say the staff at Bayview Villa cares more about their residents than they do about your money.

DO NOT BRING YOUR FAMILY AND LOVED ONES HERE!!! I worked…read morehere for a month, and I seen how mistreated they poor elderly get, they don't get the attention they need, they get ignored when complaining about pain or something they feel, they hit them one elderly had gone to the hospital because a caregiver got annoyed and hit them in the face and they put the excuse of the elderly falling down when walking around. They feed them cold food and yell and then when the elderly don't listen it is unacceptable, I tried to talk to the owner about the situation and since they noticed I kept complaining about the care they decided to terminate me without a notice they will be getting a lawsuit for unfair termination, if you really love you people and care about how they will spend the rest of there time PLEASE DO NOT LEAVE THEM IN THIS HORRIBLE PLACE!!!

My elderly parents have just made the transition from the home they lived in since 1973 to Sunny…read moreView. As you can imagine it was a complex choice, with many emotions involved. Thank you so much Judy Jackson! You can't know how pleased AND impressed I am that you were able to make this happen in such a time crunch!!! You and your staff have made them feel so welcome and, in fact, so relieved that they are now getting so much support and social interaction that they had become hungry for. Five stars for you! This is a wonderful choice for those looking to move to a senior community.

The worst rehabilitation facility I have ever experienced…read more The staff seem to work together against you rather than with you, and I rarely receive clear answers when something happens. At times, it feels as though they are trying to hide what is really going on instead of being transparent with the family. This facility has gone seriously downhill, and I feel terrible for anyone who has to depend on it for their recovery. The physical therapy has been inconsistent and, in my opinion, inadequate. My mother walked into this facility and is leaving in a wheelchair, no longer able to walk. That is extremely concerning and heartbreaking for our family. Families should be able to trust that their loved ones are receiving consistent, appropriate care and rehabilitation. Unfortunately, that has not been our experience here.

I have previously collaborated with assisted care facilities, and my experience with Joshua and…read moreSadek has been exceptional. Their communication is prompt, and they demonstrate a strong commitment to Cresent Oaks.

My mother has been living here for just a little over a year now. The building is modern, well…read moremaintained and clean. I have only good things to say about the staff and the care they give. Moving to this community was a huge improvement from the institutionalized environment of a skilled nursing facility.

My father was only at Pacific Gardens for a short time before he passed, but I'm very impressed…read morewhat what I saw in the time he was there. The caretakers were conscientious and caring, the food was much better than his prior facility, his room was light, airy, and clean, and the MedTechs were really on top of things. The variety of activities each day was very impressive. I wish we'd found PG sooner so he could have enjoyed more time there, but I'm grateful for what he had. I wouldn't hesitate to recommend Pacific Gardens to anyone looking for the next step for a friend or family member.

We visited Pacific Gardens when we were searching for a facility for my grandmother…read more The facility is beautifully appointed, the lobby, dinning are and outdoor areas are lovely. It is a larger facility with two stories and the pricing is tiered based on the occupants needs and is inline with prices for similar facilities in the Bay Area. Residents have private rooms with bathrooms and a small kitchenette. Overall it is a nice facility. However it felt more like a hotel, residents had their doors shut and which is great for seniors who are independent. It did not seem like a place where my grandmother who was going to require hospice level care would get the personalized care we wanted for her. I also felt like the tour was very sales pitch oriented. For us while it was a lovely facility it wasn't the right fit.

Chuck B. Morgan Hill…read moreNov 14, 2025 About 15 years ago, while living in Sunnyvale, Ca, my aging mother was suffering from dementia and other age-related problems that had gone beyond my ability to provide the level of care she needed and deserved. I was fortunate to discover Madera Villa, a small, welcoming facility with around 17 rooms, each furnished and complete with its own bathroom. The staff there provided her with constant, loving care and attention until she peacefully passed away from her illness. I have carried gratitude for that experience ever since. Fast forward 15 years to March of 2025. My wife of 34 years was now struggling with dementia, mobility issues, and recovering from a broken arm after a fall. Once again, I reached a point where I could no longer meet her growing care needs on my own. Living about 30 miles south of Madera Villa, I searched for a nearby facility but found none that gave me a good feeling. Then I called Madera Villa--and to my delight, I was greeted by Allan Tuan, the facility administrator, and his wonderful assistant, Sarah. Both of them had been there when my mother was a resident fifteen years earlier. When I walked through those doors again after all those years, it felt less like entering a care facility and more like returning to a place of comfort and trust. Seeing Allan and Sarah still there filled me with a deep sense of reassurance. It reminded me that some places truly hold on to what matters--people who care for others not because it's their job but because it's who they are. Even in her condition, my wife recognized Allan and Sarah from visits long ago and connected with them instantly. Their compassion, attentiveness, and genuine kindness made her feel safe and loved. During her stay, she became friends not only with the entire staff but also with several residents. I started calling Sarah the "sweetheart lady of Madera Villa," and the title fits her perfectly. Madera Villa stands out as a place where warmth comes before profit and where every resident is treated like family. I cannot think of a better place for a loved one who needs care and community.

When my mom needed hospice care, we visited several places in the Bay Area before choosing Madera…read moreVilla. From the moment we stepped in, we knew it was the right place for her. The team at Madera Villa is incredibly caring, compassionate, and fully dedicated to their patients. They not only took exceptional care of my mother but also supported us as a family, making us feel truly at home. Their kindness and warmth provided comfort during an incredibly difficult time. We cannot imagine a better place for my mom to have spent her final days, and we will always be deeply grateful to the owner and the entire team at Madera Villa.

Short staffed, bad food. Poor management. So may people these days. I heard the PCA not get paid…read morewell.

These place is very unfair and racist, they don't even take the employee side they always listen to…read moreone side of the story without both side defend themself.one of the worst care quality plus the have lot of of residence and only two caregivers worst place ever. Don't recommend working or even having you loved one stay here plus Diana is very rude and unfair went to talk and find out some information and was quick out rudely one of the worst experiences ever.

My mom joined the community at The Elms at the end of May/beginning of June, and she is loving it!…read moreHer one bedroom apartment is a good size, a nice balcony with great afternoon sun, big closet, big bathroom and lots of wall space for her art she's collected over the years! The staff are so kind and welcoming to all of us, she feels very taken care of. She loves the food and the activities.We took her on a month long trip and half way through she asked when she was going back home to The Elms? The town of San Carlos is also the perfect walking town for an ambulatory elder! Across the street is the library. Two blocks away is the Senior Center (if your loved one wants more activities.) A block and a half away is the pharmacy. Three blocks away is the bank, post office and grocery store. Two blocks away is a coffee shop, and Laurel street which has lots of activities (pictured here.) If you or your loved one is considering The Elms, please contact Amanda and get on the waiting list ASAP, we waited a year for my mom's name to come up and it's been life changing! To quote my mom "thank you for making my life so easy!" That's what The Elms does for the residents, makes their life easy, so they can enjoy this chapter of their life with ease and comfort!

I had to place my mom in a care home this year and she has been at the Elms for 6 months. I toured…read moreseveral assisted living facilities that also had memory care. These other facilities were newer and fancier (complete with smaller rooms and 10%/yr price increases to keep their publicly traded parent companies happy!), but they didn't come close the warm and welcoming environment we found at the Elms. The staff are wonderful: happy, relaxed, dedicated and you can tell they truly care about the residents. The Elms is a nonprofit and was started by San Carlos; you can see the focus is on the wellness of the residents, respect of the staff, and bringing as much comfort and joy to the community as possible. The residents are lovely and my mother has made very nice friends (they had a little holiday party in one of their rooms this week, and another family brought my mom a small Christmas tree for her room). The downtown San Carlos location allows residents who are able can walk to the wonderful offerings on Laurel Street. We walk to restaurants, the farmers market and seasonal street fairs; it feels like a breath of normalcy amongst all the changes that have been forced on her over the last few years. The Elms has a good variety of programing for the various abilities and interests of their residents. Today my mom and I caught an acoustic guitar holiday music show in the lounge. It was such a gift to enjoy that with her. The holiday parties are quite fun and everyone participates. The administration reaches out at regular intervals to make sure everyone is doing ok. The housekeeping and medical staff have been very responsive and easy to work with. I imagine managing the expectations and needs of this age group is a challenge but I think they do a great job with a tremendous amount of compassion and patience. I believe most of the staff has been with the Elms for some time and everyone seems to know whats going on and has a great deal of competence. Ultimately the biggest winner in the arrangement has been my mom. Her neurologist said her test results have improved over the last year which she attributed to her environment and having socialization, quality food and stimulation (and professional medication management). Moving a loved one out of their home is a very hard choice, but I am grateful for the Elms staff and their sensitivity, kindness and caring they show towards the residents and their families.