We are so appreciative of the Nurses, CNA's, and all the staff at the Vi. They are loving, caring,…read moreinvested, knowledgeable, and yes, we are so happy to have had Kevin, Valeria, Mariatou, Julius, Flo, Mariah, Courtney, Cecilia, Neda, Naan, Dr Hussain, Wawie, and so many others, oh... and Usha.... All of them cared for Mom as she transitioned from IL to AL and then to Skilled Nursing and now to the Canvas. We cant say enough about the staff. They are simply wonderful. Thank you ViLiving!! Jeff and Susie Greenwald

This place has provided mom a place "in any event". When she first moved in, a big factor was that…read moreThe Vi would provide a place with high in care no matter what should happen to mom. Indeed, she has gone from Independent Living, to Assisted Living and now to Skilled Nursing. Mom, like the rest of us, still deals with life and friendships and purpose and family--and whether that part is good or bad, The Vi has been there for food, lodging, nursing and caring. There has been good communication when a medical event has happened (like a fall). The administration is likewise caring and has always kept us aware of such items like testing, skill level and necessary levels of care.

Channing House is primarily a retirement community that opened in the 1960s, and added a new…read morebuilding/facility to serve assisted living and skilled nursing patients sometime around 2015. Within the last year, I have had two family members -- neither a resident of the retirement community -- spend time in that new facility. This review is about the facility, not about the retirement community as I have no experience with it -- beyond meeting many delightful residents. Everyone working at Channing House is friendly -- they do a first-rate job of hiring topnotch people, not just the kind and knowledgeable nursing staff but all the employees who work behind the scenes to keep the place humming, greet visitors, drive patients to medical appointments, and bring gourmet meals to residents. Everyone gets personal attention. Our most recent experience was with the SNF, and everyone who came to visit the patient commented on how clean and cheerful it was. I was told that many of the residents of the retirement community volunteer in the SNF -- one of the volunteers said to me "we figure we are all going to spend time here at some point, so we want to make sure it's nice!" I credit Channing House with the fact that both my family members recovered from serious health setbacks and progressed to the point that they could be discharged back home. The location -- perfect for walks (and always lots of parking) -- is a nice bonus, and let us take outings to coffee shops, the nearby park, downtown library, and even Sephora.

Where to begin. Covid has been a scary time for my parents, both of whom (separately!) live at…read moreChanning House. I am so impressed by the seriousness of the leadership at Channing House. They set the tone for this independent, non-profit retirement home. The staff from top to bottom has done a Herculean (and Sisyphusian) task of keeping residents and staff safe. The communication has been **daily** with outside family, including emails, voicemail blasts when necessary, and a weekly update by the head of Channing House via Zoom with all residents and family that wish to participate. The staff is working so hard and so effectively and sensitively to keep everyone healthy, comfortable, and well cared for. They are surrogates for all of us family who cannot be there in person. I will be eternally grateful to them for everything.

My experience in Avenida was good, great food. Team members are very friendly and knowledgeable…read moreabout their food. The service was also good and I liked their ambiance.

Great support even in the middle of COVID. Paula from Avenidas provided critical guidance and…read moreresources when my mom was hospitalized and needed special care. First, great advice on how to manage the hospital care, who to talk to and how to be a great patient advocate. Later on when (unfortunately) hospice care was needed, critical guidance to a care facility that made my mother's last days as good and as peaceful as possible. I can't thank them enough.

I went with a few kids when they held a Christmas party/performance for the elderly residents back…read morein 2010. The place felt very warm and loving to the residents. I am surprised that there are not a lot of reviews for such a nice senior care center.

Beautiful place. Nice amenities nice manager Donna. I had a nice tour of the place. I like that…read morethey have a pool table and a gym. Beautiful grounds too.

My aunt stayed at Palo Alto Sub-Acute in Palo Alto, CA for rehab, and our family could not be…read morehappier with the care and support she received. From the beginning to the end of her stay, the staff were professional, compassionate, and truly dedicated to her recovery. A very special thank you to Francis, the social worker, who was incredibly kind, attentive, and supportive throughout the entire process. Francis took the time to explain everything clearly and made sure all of our concerns were addressed. We are also extremely grateful to the two outstanding case managers, Arlene and Romeo. They went above and beyond to ensure a smooth and stress-free discharge home after my aunt's recovery. Their coordination, communication, and genuine care made the transition seamless and gave our family great peace of mind. Thanks to the amazing team at Palo Alto Sub-Acute, my aunt successfully completed her rehab and returned home happy and confident. We highly recommend this facility to anyone looking for quality sub-acute and rehab care.

DONT GO HERE!! Kaiser sent two of my loves ones here and both experiences were so awful!…read more First- disabled uncle was here for about 2 weeks and we took him out early. He would wet the bed because nobody would answer the nurse calls. To make matters worse, they would only bathe him twice a week. So, if he wet the bed on a Friday after his shower, he was out of luck and had to wait until Tuesday to get cleaned up! HORRIBLE! Their reply was due to staffing capabilities. That should not be my uncles problem! Second- mother was sent here after surgery on her femur and she was calling the nurse station for 30+ minutes and nobody responded nor came to help. She wet herself as a result. Can you imagine how embarrassing this must be for someone who is typically able bodied? She left early as a result. The food looks scary. I wouldn't feed this to a stray dog!! How can you operate this way?! The state needs to SHUT THIS PLACE DOWN!!!!

Gordon Manor was home for my wife for 18 months. It was a care center filled with compassion, lots…read moreof activities, and a staff that is amazing. I would recommend Gordon Manor to anyone.

The Gordon Manor facility for memory care is a gem both in its welcoming physical environment and…read morethe incredible staff who provide the highest level of caring for folks who are going through a trying end-of-life experience. Having experienced this caring first hand with my wife's situation, I would unconditionally recommend this facility to anyone in this stage of life. It does not get better than this.

I second all of the positive reviews here. Alan really helped us find the best memory care facility…read morefor my dad. He made a confusing and stressful time infinitely less so and I'm so grateful for his help throughout the process. Highly recommend!

Alan Brauner at Senior Seasons is amazing. Recently my 89-year-old Mom fell and broke her hip…read more During her recuperation we realized that it just wasn't realistic for her to live at home alone anymore, and that we needed to find her an assisted living facility. Not knowing the first thing about these facilities, I reached out to Alan Brauner at Senior Seasons. I can't even begin to explain how helpful he was. He listened to our situation, provided me with insight and contact information on the local facilities, explained what I needed to know, and what to consider when reaching out to these prospective places. His advice was invaluable. He was always there for me, whenever I had questions. He was super responsive, emailing back or calling right away. And through this process my mom kept changing her mind about where she wanted to live (mid-peninsula near her friends, south bay near me), and so our requirements kept changing. Through it all Alan was patient and positive - something I really needed during this stressful time. I seriously have no idea how I would have handled this whole situation without him. I highly recommend Alan and Senior Seasons.

I have never encountered a community with such an extraordinary team. From the moment we arrived,…read morethe warmth and professionalism were evident. Administrator Andrii set the tone. He was incredibly thorough during our tour--no rushing, no skipping over details. He patiently answered every question and made sure we clearly understood how the community operates. His calm, knowledgeable presence immediately built trust. The CNAs and nurses were equally impressive. They were attentive, compassionate, and consistently greeted residents with genuine smiles. What really stood out was how client-centered they were. Every staff member we passed made eye contact, said "hello," and acknowledged each resident by name--as if each person truly mattered. It's rare to find a place where excellent care, kindness, and professionalism all come together so naturally. This community exceeded our expectations in every way, and we left feeling confident, grateful, and comforted knowing that residents here are treated with dignity and heartfelt care.

I Arrived at the Terraces at 5pm on Saturday May 9…read more I was told there was a problem with my pills between ECH and Terraces so could I have someone bring all my pills up to the Terraces. They also could NOT find a walker so they asked if someone could bring that as well. I had already realized that there were only 2 outlets in the room that would not work for the ice machine and compression machine. So I had them bring up my large outlet and surge compressor to plug everything into. When my friend arrived with all the stuff she called and told me she and some other people were out front because nobody would answer the bell. Since I didn't have my walker yet. I had to sit in my bed and scream. I need help until somebody finally came to the door and said, what do you need? And I said, people are stuck outside. Turns out the person monitoring the door decided to take a break. I was warned that there is only a skeleton crew available on the weekend. Little or no PT or OT. PT which is the main reason I was at The Terraces have some very good people but the policy is not to schedule specific times. That they need to be flexible because people have other things they need to do. So they can just tell you morning or afternoon. Four days had passed and I'd never seen a real towel. There are paper towels, but that's it. So when they said Thursday is the day for you to take your shower? I was like, okay? And since I didn't know what time PT would be because they never tell you, I thought I better hurry up and get it done. So I go in the bathroom, I wash my hair. So I used a diaper like a turbine on my head to collect the water from my hair. It actually worked pretty well. And then I finally got done I wiped dry with the paper towels all the rest of me. After all this someone brought me towels. That was the first day on Thursday that I ever saw a towel. There was a wheelchair in my room that was broken and I said, well, why don't you go get another wheelchair and she says, we don't have any more. This is their business to have equipment that is working. So now I have a defective wheelchair sitting in my room, taking up space. Once again, because PT can't organize anything. She stopped by at quarter to 10 asked if i had my pain pill. I told her no but she could just request one from the nurse. She said she'd be back at 10. She finally returned at 11:05. I yelled at her. She took real offense at that. She said she couldn't get back when she tried. That's just the way it is here she reiterated. We don't do schedules. She told me she wasn't here to give me a session now but to put me off until later again. I'd been waiting since 10AM. She said she'd have to get somebody else to work with me. I agreed. I realized how she operated. She would whirl in like a tornado. Start taping exercise diagrams on the walls and then say she would be back later at her convenience. I asked if they could give me a window for PT. 8-10 or 10-noon. She said they never start at 8 and that they couldn't do windows either. There is no end to the incompetency and inefficiencies at this facility. I'm making a comedy out of this but the reality is there are people in this facility that may be in life and death situations, and it is not a laughing matter for them. They have a whiteboard where you can put down pain control, when you had your last dose, when's the next one, what your pain level is when your pt schedule is etc. But nothing is filled in on them. This place is run by the seat of somebody's pants, I just don't know who's really in charge. There is a whole team of hard-working people at the bottom that are trying to do their best. They are the people that serve your meals. The wonderful Peter, who changes the ice all during the day for my knee is smiley, nice really cares. The people cleaning people, the cna's some of the nurses, but management just lets everything run helter, skelter. The PT when it happens is good. You just don't know when it's going to be Happen. All I can think of is the patients are too old to care. They just do what they're told when they're told, and they don't have any advocates. I don't fit into that mold. And there's the infamous red button. They have a handset at each bed, to operate the TV, and it has one big red button you can push if you need help. You can kind of only push it once it's either like on or off. There is no two-way communication. Then you sit and wait. You could wait an hour. If you need help going to the bathroom, good luck. There are signs all over the walls. Call, don't fall, press the red button. What a joke. I think the last scheduling issue with the PT woman was the end of everything as far as I was concerned. There would be little or no PT on the weekend so I left at noon.

Now called The Laural at Mountain View. There is no staffing on the weekends or over night. Gone…read moreare the meal services.

After my mom passed away, my dad moved to California to be close to our family. When he moved into…read moreRedwood Villa, it was exactly the right 'fit' for him. The atmosphere is warm and inviting. The property is well maintained. Redwood Villa is family-owned and run, and that caring atmosphere is prevalent throughout. My dad, who was fairly independent, had several medical emergencies, and staff was extremely accommodating as well as always keeping an eye out for him. We needed some modifications to his apartment, such as a cut-out in the tub so he could step in easily after hip surgery, and it was no problem. Staff was always extremely pleasant; there was never a 'honeymoon' period where it seems great and then diminishes over time...it was always great. We enjoyed the events held during the year such as the Christmas party, New Years party, Mothers Day dinner, etc. It's not a skilled nursing facility, and that was perfect for our needs. Residents do have assistants who come in to help with their various needs, but that's not provided directly through Redwood Villa. Their rates are extremely reasonable, and I can't recommend them highly enough.

I moved my mom from a memory care facility in Mountain View because she was falling almost every…read moreday - she is wheelchair-bound and cannot walk or stand without assistance. I felt like she was not safe at the previous place due to lack of consistent supervision for all the residents.- not just my mom. I didn't want to risk my mom's already fragile state, waiting for them to fix the problems and lack of good staffing. We found Sunnyside Gardens through my mom's hospice provider (and hospice should know - they have to visit all their patients in memory care or skilled-nursing facilities). Sunnyside is not flashy -- it's the PEOPLE that make it beyond amazing. I have never found my mother (or any other resident) alone or unsupervised at Sunnyside. The staff is super friendly, and they all jump in to help each other with the residents. They are completely informative and prompt whenever there may be an issue with my mom's health - and they also tell hospice, so I don't have to do anything. I have never been kept in the loop like this - it's really caring and compassionate. I love my mom's room - it's got its own sliding glass door (alarmed) so I can take my mom outside in a gated patio/garden area. The laundry and cleaning schedules are clearly posted in her bathroom, and I've never seen my mom's room look dirty or messy. It could be that they keep it clean since she is never really in her room except to sleep! She is kept with her friends (other residents) in the activity area, eating in the dining area, or on trips with the staff. She had no issues fitting in and becoming part of the Sunnyside Gardens family. I have said it many times in the months my mom has been there - the staff is amazing - every single one of them, from the executive director to the facilities manager, from the memory care director to the caregivers.

I cannot say enough wonderful things about Sunnyside Gardens. My dad spent some time there, and…read moreevery aspect of his care was absolutely top-notch. From the compassionate and attentive staff to the warm and welcoming environment, this facility truly felt like home for him. The caregivers went above and beyond to ensure his comfort, well-being, and dignity. They treated him like family, always engaging with him and making sure his needs were met. The medical team was knowledgeable and proactive, providing excellent communication and peace of mind. I want to especially mention Yazmin, Rajinder, Ed, Brisa and Karen. But all staff were great. I had several interactions with the cleaning and kitchen teams. They were highly professional and supportive. They were great at letting me know what was going on with my dad and making sure he was taken by ambulance to the hospital when necessary. They also provided a lot of valuable advice to me on his care/doctors including recommending a hospice provider when that time came. The driver, Ed, even visited my dad at the hospital several times while he was there. The facility itself is beautifully maintained, clean, and inviting. Each room has a private bathroom and patio. The meals were nutritious and delicious, and there were always engaging activities to keep residents active and social. The staff does their best to get residents to participate. It was comforting to know that my dad was in such good hands, surrounded by people who genuinely cared for him. I am forever grateful for the kindness and dedication of everyone at Sunnyside Gardens. If you are looking for a place where your loved one will receive the best possible care, this is it. I wholeheartedly recommend them without hesitation!