1. Serenas Dog walking pet sitting

    1. Serenas Dog walking pet sitting

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    Serenas Dog walking pet sitting

    5.0 (2 reviews)
    Open 8:00 am - 10:30 pm

    Services - Serenas Dog walking pet sitting

    Dog walking

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    Warning: This company allows unapproved individuals into your home…read more In December 2022, I hired Delise to watch my dogs. While the meet-and-greet went well, I was disappointed to discover that she brought her daughter and another individual into my home during a dog drop-in without my prior approval. It seems logical and reasonable to expect that only the person I met and approved would be entering my home. Allowing others to accompany the dog walker without explicit client consent raises concerns about home security and privacy. When I spoke with Jonna recently, I was surprised and disappointed to learn that the company's policy explicitly allows dog walkers to bring other individuals, such as family members, friends, or minor children, into clients' homes unless the client specifically requests otherwise. Instead of apologizing for this or acknowledging my concerns, Jonna shifted the blame onto the client for not explicitly stating that no one else was allowed. This response was frustrating, as it seems impractical to expect clients to anticipate such a scenario and establish boundaries that should be standard practice. Additionally, when I mentioned that I planned to share this policy on Yelp to educate others who may not be aware, Jonna became upset and accused me of threatening her, which was not my intent. I simply believe that transparency around this policy is crucial for clients, especially those who prioritize home security. From a liability and insurance standpoint, it seems unreasonable and risky for a company to permit non-approved individuals in private homes without explicit client consent. Transparency around this policy is crucial, especially for clients who prioritize home security, as it is not intuitive to assume that additional, unapproved individuals would be present during appointments. Attached is one picture validating at least two individuals in my home - only one approved that had met my dogs prior.

    I've been using Jonna and her staff for years.. they are the best from start to finish, very…read moreaccommodating, but most of all they love their wards, as much as their own.. I've referred jonna to many of my friends and everyone has been thrilled.

    Serenas Dog walking pet sitting - dogwalkers - Updated July 2026

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