I came to this nail salon because they were able to attend me quickly, which I appreciated. However, my experience during the pedicure was unfortunately very uncomfortable. The technician was very rough while working on my toenails and cut deeply into the sides of my nails without asking. Nail salons are not podiatrists, and cutting into the sides of toenails can be risky if not done properly. I was burned a couple of times during the process and felt pain throughout the service. Now that I'm home and trying to sleep, my toes are extremely sore and painful. This shouldn't happen after a pedicure. I was also concerned that I did not see brand new or properly sanitized tools being used, which is very important for hygiene and safety. I hope the salon improves their sanitation practices and is more gentle and careful with clients in the future. Also they need to mop those floors I still left a tip because the nails came out okay looking . But i am in pain read more

The Spa It's Self Is Very Nice! When You Walk In You Are Greeted My The Staff Generously! I've Had A Few People Do My Nails! They Were Great ! These Days KAIDoes A Beautiful Job! My Hands Look Great! I Would Come Back Again & Again Here! Not !Crowded Full Of Pollution! Clean Friendly place. read more

I recently moved to the area and had tried this place on a whim because I didn't want to travel too far to my regular spot. My nail tech was brand new, 2nd day, and I absolutely loved her!! Cindy - I'll be back for you and I hope you'll be there for a long time :) The place is really clean, the staff is friendly, and they give you complimentary beverages if you'd like. It's on the pricier side but they do have different tiers of service so you can definitely go cheaper if you need to. read more

For my pedicure I asked for white nail polish with a pink flower design on the big toe. They did THE COMPLETE OPPOSITE. When I told her what I wanted, she said yes. I look up from my phone and boom! my nails are neon pink. I told her that I wanted all white nails and she pretended to not understand and kept painting faster. There was a girl also getting a pedicure next to me and she jumped in and tried to help me explain what I wanted. I even suggested that she just put white polish on top of the pink instead of starting all over. Then she said something in her language and all the workers started to also speak. Before then it was quiet. They made me feel guilty like I was the one who messed up. They made me feel like I was being difficult and annoying but i was being very understanding that this could've been an accident. However instead of fixing the mistake, they decided to keep going along with it. Forcing me to just sit there and accept it. Also, my mom showed the lady a Pinterest picture of some nails that she wanted. The picture was clearly gold glitter and they gave my mom silver glitter. Still made me pay full price read more

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Hanna was so talented and efficient with her work, so happy with my cat nails ! Thank you once again defensively will come back. read more

Serenity Nail Spa - Hanna was so talented so happy with my cat nails thank you once again - Nail Salons Near Me - Pinole, California

Updated review! Still a customer after all these years. During summer I get a mani pedi plus waxing. All services are effective & efficient. I request Lai who is very very good, thorough callus removal, lovely nails. Her massage is perfect. Also good is Nancy. I really like this place. read more

Fairly priced. Pedicure (regular polish) was fine and lasting as usual/typical. Overall the place was nice. Basic overall customer service. Gel manicure unfortunately didn't last a week. read more

Serenity Nail Spa - Gel manicure after 1 week. - Nail Salons Near Me - Pinole, California

Shout out to Qui! I went in to get a quick pedicure during my lunch break and he did such a good job. I got a gel french tip pedicure and he did it so quickly, so well, with so much ease i was so impressed. The staff was really sweet too. Asked me if I wanted anything to drink shortly after I walked in. The ONLY thing i didn't really appreciate is the fact that they added a $10 tip without telling me. I had to ask at the front desk if the additional $10 was a tip and she said yes. Honestly I was going to tip $15 anyway because of how great of a job Qui did. Maybe they do it so that people won't skimp on the tip but I don't think it's a practice people would appreciate. Nonetheless I had a great experience :-) read more

Nails were so thick and bumpy for a gel manicure. Took almost 2 hours and the color wasn't even what I wanted. She also cut my skin with the electric file multiple times then proceeded to douse my skin in alcohol. Horrible experience. I've came here for almost 10 years, but I'm never going again. I was going to come back to ask if I could get a refund or get them redone, but I knew that the staff would be rude and not allow it anyways. What sucked the most was my time lost plus the money. When I left the place I could see my nail polish with bubbles and uneven application. read more

I've been coming here since 2016 and they do really amazing nails including good pedicures also !! Everyone is really friendly and welcoming, Brian, Kim, Lena, Tyler and Lei all do a great job whenever I come in for services. Also, they serve complimentary wine with your pedi and nail set when you spend a certain amount. read more

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I got a fill for my acrylics here less then a week ago with gel polish. To make a long story short, the GEL nail polish is peeling off of my acrylics, which has never happened before. Gel nail polish never peels off. While I was getting my acrylics filed, it took about an hour and a half which is an extremely long time for a fill. The ladies also struggled to do my design, which was a simple French tip. Overall, I'm very unhappy because I will probably end up painting my own nails or going elsewhere after all of the paint comes off of these acrylics. read more

Serenity Nail Spa - Nail polish peeling off of thumb and pinky, nail polish fully peeled off of pointer finger - Nail Salons Near Me - Pinole, California

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I've read the reviews for this salon. Honestly I have not had a bad experience here in service. My only complaint is their new charges. I came in on a Monday. It was quiet and not busy. The lady who did my pedicure was great. She was friendly and did an overall a good job. When I went to check out, I noticed there was a sign that read "4% charge on cash/credit card transactions" whoa! I mean I totally get we're in a pandemic but I'm getting charged 4% on top of my device AND tip? Yeah I'll rethink of coming here next time. read more

Serenity Nail Spa - Serenity pedicure - Nail Salons Near Me - Pinole, California

Came here on 2/12/21 to get a Mani and Pedi. I got the Serenity Pedi which was just fine. I got a gel mani and I wish I would have known that the gel nail polish is so cheap or no good. On the 3rd day (2/16)my nail polish gel chipped off. I purposely had gotten my nails done due to I was takig a family vacation. I was very disappointed to know that my nails didn't even last nice until my trip. Most gel nail polish last 2+++ weeks on people but obviously not this one. I didn't have time to go back to salon and get it fixed because after that more of the gel polish started falling off on other nails read more

Serenity Nail Spa - Nail Salons Near Me - Pinole, California

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I've always seen this cute little shop but never went in. Today something told me to give them a try and I don't regret it one bit! My manicure and pedicure came out amazing, my real nails came out looking like press ons! Lai and Lisa were the two techs the serviced me and I'm beyond impressed with the skill of these two women! I will recommending them to everyone. Thank you again ladies you made my first experience with your business amazing read more

Serenity Nail Spa - My pedicure done by Lisa - Nail Salons Near Me - Pinole, California

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I always come here for my pedicures due to the shop being close to my house and the great treatment that I receive. They have the massage chair that is so relaxing. Anytime my feet start needing attention I rush here to had my feet done right. I read some of the reviews but everything has always been on the up and up with me since I alway ask for the price list before being seated and once seated I'm always asked to point out what I desire from the price sheet so that there's no misunderstanding. read more

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I love me some Serenity nails spa!! The owners are nice and the staff is always professional. My fave tech is Tyler. He always takes his time and produces a great quality nail but doesn't take all day. I usually get a plain nude nail color no design but he always asks me if I want a design. Every now and then, I say ok go ahead. He did a nice cat eye design for my nails when I went to Paris and then for my fill when I came back he touched up the shape on all my nails and gave me a cute summer design!!! They were so nice the owner took a pic of my nails as well. Tyler is the bomb!!! read more

Serenity Nail Spa - Fill, design, mixed shapes of coffin and stiletto, powder in light pink - Nail Salons Near Me - Pinole, California

I remember coming here with my mom when I was about 7, the salon was half its size and the techs cared about the quality of their work. Growing up throughout the years I gave them many chances as they expanded the salon. Quality has declined horrifically and unfortunately this visit is my last. Where to start... I asked for my nails to be cut down, that was completely disregarded. There was no attempt to further glue my nail or even file it down, hence the amount of lifting in the picture. Worst of all, the insane surcharge for using card when paying. Hopefully they improve their work and customer service or they'll probably be closing in a few years, or months. read more

Serenity Nail Spa - Nail lifting and not filed down - Nail Salons Near Me - Pinole, California

Horrible quality! It took the guy 2 hours to do my full set, gel and dip powder $$$ and they look awful . I paid for my friends nails as well and she was able to get a pedicure too in the amount of time it took for mine. I asked numerous times for them to be much shorter. Plus there are ridges across the middles and the middle finger is so tilted. Anyway. Proof in the photos below. Having champagne was the only star read more

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(This review is based on my personal experience only ) Every man & woman can agree , that finding a nail shop home can be frustrating and difficult. Anytime I experienced positive customer service , great nail work or even both at the same time , I initiate the 3 strike deal . If I am satisfied during three consecutive visits , I will become a loyal customer. My co-worker introduced me to Serenity Nail Spa in Pinole, CA , after expressing how awful my nail experience was at a previous shop. The shop neighbors Cosmo Prof , Nostalgic Soul Barber Studio and the 99 cent store. Free parking is available around the salon. It is preferred to call to set an appointment, as they can get busy. Masks are required during servicing. You will also be asked to wash your hands before a service . The shop itself is not bad looking . Very simple yet cute . I love the painted wall with the gold esthetic. The shop is kept clean and well maintained. So far , I have experienced 1 male & 1 female nail technician and I was very satisfied with my service. They weren't much of conversationalists, (If you are talkers) . So indulge in your phone or just start a conversation. I showed my nail artist exactly what I wanted and it was perfected. The only concerns that I have is , they do not have price charts available for customers . You may find them located near the pedicure chairs . The male and female charged me two different prices for my nails. (58.00 vs 53.00) . Not a huge difference. My pedicure was also enjoyable. Relaxing and impressing . The pedicurist was very sweet. I paid (27.00) for the pedicure. I would recommend this shop to anyone looking for a new nail home . read more

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my nails are nothing that I asked for I hate them. they are pretty ugly and the lady's where talking shut about me

Unbelievable!!! I am beyond upset.... I knew from the moment she sent me to this lady it was going to be a disaster but I still gave it a chance as I am not as picky as other female. BUT WHAT THE F! By the time I saw her put the polish on the third nailed I had to kindly ask her to stop and remove the nail polish. She clearly knew she F up and asked another lady to help her start removing the polish and burn deep into my nail as she scrubbed the polish off. Now I have the skin gap between my nail and skin. To top it off they still charged me $20 for this F up! Never going again! read more

Serenity Nail Spa - Scrubbed nail polish off and took some skin - Nail Salons Near Me - Pinole, California

LONG STORY SHORT: Serenity Nails management tried to have my sister and I arrested because they don't expect/accept change. LONG STORY: My sister and I went to get our nails done at this salon today. I have never been to Serenity Nails but, my sister assured me it was a wonderful business. Initially, I did not see any service prices posted in the salon. However, I really needed my nails done. My service, a fill, was done wonderfully. When my nail technician finished, I asked her how much the service would be. She looked unsure and quickly walked to an associate to determine the amount. I heard several numbers suggested before an amount was decided upon. The fill was $58 which was a little higher than I had expected. It was then my nail technician explained they charge for nail length. I paid and then went to wait for my sister in the car. Soon later, she comes out to get change from the car so she can pay the rest of her bill. Minutes later, the manager comes out of the store and accuses her of leaving without paying. While holding the money she had paid him already, the manager opened my car door and attempted to drag my sister out of the car. I protested immediately, especially because my sister is pregnant. I demand to know what has happened while trying to protect my sister but, the manager demanded she take of the nails or pay the rest of the money. My sister had gone to my car to complete the transaction but, at that point, it seemed the manager didn't want our money. My sister began taking her nails off immediately while the nail technician and manager taunted her from outside the car. I had to ask them to remain professional; we were complying with their demands. I offer to pay for her nails many times to which I got dead looks and no replies. I became increasing upset when they began to take pictures of my car when we were cooperating with them. When I told them their photography was making me uncomfortable, they immediately retreated back into their store. Moments later, the nail technician came out and gave my sister the money she had paid with, told us to leave and, not to return. I confirmed that we could leave and we did. I assumed the situation was resolved. Thirty minutes after I leave, I receive a phone call from an officer of the law. He explains to me that managers at Serenity Nails claim I left without attempting to paying for a service. The officer tells me that I must pay them or, face jail time. Of course, I paid them. However, this could have been solved initially when I offered to pay them earlier. THE BOTTOM LINE: I understand every business must do what they can to survive these difficult times. However, this was extremely unprofessional and made me extremely uncomfortable. It is one thing to hide extra charges from a client. It is one thing to demand your clients comply with new charges. It is another to chase a pregnant woman out of your salon after she explained to you she was getting change for the service. Not every has the ability to pay with card or, even cash these days. The entire salon and, later, everyone in the parking lot was swiftly reminded of that when my sister went to the car for the rest of the money. My sister had been very excited that she saved up to destress herself and that hope was completely destroyed. Truthfully, I have never been more embarrassed by staff anywhere else. BIG RED FLAGS: #1: Prices for basic services are not displayed prominently on the walls and, instead are in small booklets you must ask for. #2: Prices for additional or "special" services [i.e., $40+ for long acrylic nail length] are not posted in booklets or in stores. #3: Many of the nail technicians seem to be unaware of the service costs, especially concerning special services. Pricing seems to be inconsistent. #4: Management was extremely aggressive. I, the client, was often charged with keeping managers calm and respectful. read more

I am beyond happy with my nails. Two weeks ago was my first time visiting serenity nail spa and I wasn't disappointed. I got a full set of acrylics. I love the nail shape. read more

My first visit to a nail salon in over a year and it was a super disappointing experience. Went in for a gel manicure...$32.00 too pricey considering the job that was done. but I would have been happy to pay that much if it was a pleasant/relaxing experience. The person they had do my mani was VERY uninterested in doing the job and it was obvious by the way my mani was done. She was rough and sloppy. My nails are uneven, all shaped differently and painted sloppily with dents and divots. She also left paint and shellac on my fingers. Very very unhappy. Instead of raising a fuss and making the experience much more stressful, I decided to pay, tip her more than she deserved and never return. Ugh. read more

The WORST manicure I have ever had in my life. Geeez! My advise is Don't Come here if you don't know who you gonna get to help you. To be fair,both ladies helped me at the same time. My pedicure is quite good. But the skinny girl whose hair dyed yellow did my manicure, and she had no work ethics at all, she just wanted to rush it and got off, even its still half an hour bf their closing time. 1. She cut my skin to bleeding. No sorry at all. No special attention when she did the later things around the wound at all. I know that happens when you come to a nail spa sometimes. But her rushing and ignorant attitude is beyond words. 2. We ordered deluxe service. So she gave me had massage before manicure. I don't believe she did notice I have my wedding ring on my left when she is putting cleaning gel or "massaging" my hand at all. She never reminded me to mind the ring,she barely looked, just took my ring off my finger with the hot towel. I quickly caught it and grabbed my ring back. Put it in my pocket. 3. When she told me the color I picked is a mood color which will change color. I asked what color it will change to. She barely answered me. So I asked can I look at more color plates over there since there are only one row on this plate that are not "mood color". She barely looked at me saying - they are all similar and not moving. But I saw many other plates hanging there. So I just picked a random grey quickly. 4.Finally you can tell by the photo how rough and uneven they are. They reflect how poor the service we got and paid in full price. Even thought it was a treat mom gave me which is very nice of her. She want me to have good experience since I have not done it ever since I got pregnant one year ago. But I just wanna wash it off RIGHT NOW. I would rather have no color on my hand at all than this very ugly unpleasant paint reminding me everyday. I am never a yelp reviewer. But when I saw how low this place's rating is, I was like ahhhhh, it makes sense.... Poor management of business. Sign. read more

Serenity Nail Spa - Nail Salons Near Me - Pinole, California

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This place has terrible service. I am very displeased with paying for work that was literally half ass... I would never recommend this spot to anyone. read more

Serenity Nail Spa - BAD ACRYLIC FILL - Nail Salons Near Me - Pinole, California

I came to get a pedicure with my partner this morning. We came right when it opened, once we entered we were not welcomed by no one which seemed odd at first. Then we sat down the male who helped my partner just seemed annoyed of everything. The lady who did mine had excellent service and was detailed oriented. But in the case of the male he seemed rushed with my partners nails and had a complete 10 minutes before I was done with mine. Also the woman working on my nails didn't speak that much English they the male had to translate but with so much attitude. The owners who came in didn't say hi or good morning to any one. This place only gets a one star because expect no customer service at all. Most everyone in here is very rude read more

Serenity Nail Spa - It is the guy in the back who is an asshole. Do not recommend tai - Nail Salons Near Me - Pinole, California

This place is dirty, incompetent and unprofessional. I wouldn't recommend this place to come here. They don't introduce themselves and no name tags. They gossip and tell Bad things in there language. Also, they charge extra and not telling the costumers. The person who's doing my nails soak my hands 3 times for 5 minutes and I told her - other places do not removed my nails this long and soak in acetone. By the time my nails remove, my fingers are pruning. When I asked this person why you said my nails so long and she got offended and keep hitting my cuticles causing pain. The more I asked to be gentle the more she gets upset. The last draw was when I asked her to removed the cuticles and she said they don't do it and I asked her ive done my nails more than 20 years and it's always to fix the cuticles so it wilL be neat when you put the colors. She continue to argued with me and told her I am done and I left. She has the nerve to charge me to removed my color. I pay for her work. I know karma will come to this place. I highly recommend not to go to this place. It's dirty not cleaning thoroughly on there stations and the tub I went wasn't clean and put another person in the same space I went. Hope this helps. Yes, I saw the other client place the same tub and I didn't see the tub cleaned and yes I saw it with my own eyes. Why would I lie and I'm writing what is best safe for people. Like I mentioned, you're employees are unprofessional and rude like you and don't take criticism well. I could report you and your employees for putting wound on left finger . The person who followed and clean my nails after was very disappointed to your employees work and I can be her witness and talked to the board of license that you wounded one my finger. Don't shoot the messenger and I'm doing this for the safety and won't happened to the next costumers comes to your business. read more

Serenity Nail Spa - Uneven work and cuticles edges are awful. - Nail Salons Near Me - Pinole, California

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We moved to Pinole, first nail shop my daughter's and I went to. They do a great job! And if they don't they make sure to make it right... Thank you so much for your amazing service! If you are around the area, this is the place to go! read more

Serenity Nail Spa - I love it simple! - Nail Salons Near Me - Pinole, California

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Set an appointment for 1pm with Kim for acrylic nails. I've sent her a photo making sure it was something she can recreate, as she responded that she can. She got the ballerina shape correct but the French tip was not it. I've even mention and show her the photo but she responded she don't know what I'm asking for (when the photo was right in front of her). I got a bit annoyed so I didn't bother having to remind her about the stones. When I went up to pay, I've notice the increase in their price. This itself cost $80 and it was not what I wanted and with no stones. Pretty disappointed. read more

Serenity Nail Spa - Nail Salons Near Me - Pinole, California

I used to come to Serenity nails all the time because they did such a great job with my hands and feet. I went in on Tuesday 9/21 for a full set and a pedicure. They weren't the cheapest but they were still affordable enough to continue seeing them. Well, their prices have gone up and they don't actually make sense to me. My acrylics were $57 (eh not too bad I guess) and my pedi was $61. The pedi is what got me. The gel pedicure in their price book says $45 and their deluxe pedicure is $46. I asked for a deluxe pedicure with gel polish. When I got my receipt I asked why I was being charged $61 for my pedicure. Apparently my pedi was $46 + $15 for JUST the gel polish. $15 for the gel polish... I mean this was ridiculous to me but it may not be to others. My set was BASIC and I paid $118 for it. My set was definitely not worth that much but I'll take this L. I will unfortunately not being going back to Serenity. This just didn't make sense to me! It is what it is! Serenity you were great for a while but you're just not worth it anymore. read more

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My girlfriend recommended this place to me. I went, per usual in search of a new nail salon "home". Needless to say, I left absolutely disappointed. The pictures say enough. My manicure tech was extremely rough, quick, and sloppy. Why is it so hard to get a decent mani/pedi? Where is the rest of the polish on my toes? Why is there leftover gel from my last manicure still on my fingers? read more

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My niece went here to get a pedicure here toe is so infected she had to get nail removed. This place is horrible.

Terrible experience was told the gel nails would be 50 over the phone but after they finished they charged 115 dollars complete rip off

I've been going to Serenity Nail Spa for a while now and every-time I've gone whether it's for a manicure or pedicure I've always felt pampered Most times when going to go get your nails done because of the lines or time of day you don't get the service you paid for but I've never felt that way coming here. It's the best place for a girls day! Especially getting their pedicure with the hot stones! Literally 5 stars Today I got a fill and simple nail art! Tyler was my manicurist and did amazing! Thanks again Tyler! read more

Wow I've been coming here for many years off and on. The new pricing is crazy and also the additional charge for using a debit card is nonsense. Also the lady didn't mention the most expensive pedicure they offer that says gel is a additional 15 dollars for gel, I was out $80. Never coming back! read more

Why do women and teenagers get their nails done? To feel good about themselves. For a self esteem boost. For a little pampering. Nobody goes to get their nails done to be made fun of, whispered about or laughed at while being pointed at. That's what happened to my 15 year old daughter today. Two grown women thought it was okay to make fun and laugh at a teenager. Sure, they didn't speak English so there is no way of knowing what they truly said, but everyone knows; especially teens, when someone is making fun of them. The front desk person who I spoke to afterwards was very sweet and as apologetic as one can be without admitting complete guilt and did say she would inform the manager. But will that stop them in the future? Bullies are always bullies. Oasis nails has always been kind and professional! Fu$k Serenity nails! read more

Brought my 9 year old daughter to get a manicure purple with pink hearts $22 !!!!!!!! I asked why so much they said we charge $1 per heart!!!!! I paid but I don't have to like it You shouldn't post $12 in your brochure if there are extra charges. I am a single dad who doesn't know how these places work and I feel like I was taken advantage of. If the owner reads this I hope they make the appropriate changes. read more

One minute ago If there is a no star that is what this nail salon deserves. Avoid this nail salon as much as possible, Kim is all about the money, she doesn't care, they charge so high and the nail will not last beyond one week. When you want to let her or her husband know, she pretends that she has a customer and can't listen or talk to you right now,but she will be having conversations with her staff while she is attending to her customers which is very rude. They speak their language and sometimes talking about their customers in front of them...( try using google translation if you dont understand their language and you will hear how rude they are) Who charges $96 to get a normal acrylic nail done and extra 5% at payment. THIS SALON IS A RIP OFF, AVOID LIKE PLAQUE. read more

I will not return here. The owner is disrespectful on so many levels. COVID or not, you don't follow a customer around to the bathroom and wait for a payment. I sent my mother grandmother and their little lady friend for pedis and manis . And the little lady needed to use the restroom after their appt. so they proceeded to show her the way and the owner hovered and stated "you pay now" "you pay now" no tact what do ever. Then stood by the door, assuming they were not going to pay. My grandma then was looking at colors for her next appointment and a lady hovered over her like she was going to steal something.. very Unprofessional. Then they are charging an extra 4% on each card transaction and also, shortening the process of the pedicures. Less time. But yet we are paying all these extra fees and charges due to COVID.. I used to be a frequent person here but I will not come back. Nor send my family to give them business. read more