Dirty and BAD customer service. Do not waste your time trying this place out. They seriously need to clean more often...dirty chairs, floor, etc. Waited 45 minutes after being told it would only be 2 minutes...once I finally got placed in a chair for a pedi, a girl came over, but then the front desk person came over whispered something to her and she got up and left (saying nothing). After that no one bothered to come say anything to me and another girl didn't show up until 15 minutes later. At that point I got up to leave....didn't have another hour to waste. Stick to Vogue Nails...best place around! I wish someone would have bothered to communicate with me, poor customer service. read more

first time here today as their other store was packed.Ann was my tech and she kept burning my nails with that machine I asked her twice to please slow down, my nail job was sloppy and rushed which at their other location I never experienced. Experience and lessons are in need for Ann. NO hand and arm massage after it was slap on that oily stuff and goodbye, not even a please wash your hands if you like. Serenity does not exist There was also a handful of kids that kept the place loud which was not relaxing at all, where were their parents idk. If its a bday party let the guest know ahead of time. I go to relax and pay for it. Its back to Creative Nails for us. read more

My girlfriend and I went to get a pedicure here. There was a male employee coughing uncontrollably the whole time we were there. You could tell the other employees were cautious and trying to avoid him. The manager or owner shouldn't be allowing sick individuals working. We're still waiting for our covid test results, so be careful. read more

I've now tried several Pedicures, Manicures, and even the spa services... and so has my cousin, neighbor, and my daughter who's 10! I've never had a bad experience with anyone there. If there's ever a delay or mishap, they fix things efficiently and competently. They even brought over a technician from their other location to take me last minute one time! The owner Judy is a great lady, I really like her. I'm a regular now! read more

The customer service at this place is really good. After speaking to a manager regarding an issue she handled it very well and listened to my concern. I enjoy the pedicures here, Kim does an amazing job with french tips. read more

I enjoyed my $31 spa pedicure, but there are a few improvements that could bring this place up to five stars. Even though everything is brand new and there's a focus on cleanliness, I noticed that the trays and walls are already looking dirty. My toes do look great and I enjoyed watching the fish swim around in the tank. Not the best pedicure I've ever had, but very far from the worst. read more

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Always so nice and welcoming and definitely helpful with choosing a service and informing you in what it does and the price!

I had a very good experience this time around. I got a spa pedi/classic mani with shellac. the mani lady was very attentive to the details of my manicure in fact it was one of the best manis I've received in a long time. The pedi was good and looks nice too. it's my first shellac so i am hoping both last longer. This time around the manager seemed to acknowledge me and spoke to me at check out, giving me some tips on the shellac polish and was very friendly verses the last 2 times I was there. I will definately go back! :) read more

Try the new citrus pedicure! FABULOUS! They rub city's fruit all over you legs and feet...if you are into that kind of thing! Great experience! Ask for Linh! She was amazing! read more

Serenity Nails & Pedispa - Try the new citrus pedicure! FABULOUS! - Nail Salons Near Me - Katy, Texas

I won't be going back. I had a not so good experience with their sister store also. This place is over priced and charges for every little thing from shaping your nails or wanting to do different colors. Everything is charged. Also, my nails started breaking and the shellac starting lifting in less than a week!!!! Ridiculous. I have never had that happen before. read more

Unfortunate Update Saturday, 10/21/18, I booked an appointment and visited to have my powder color removed, manicure with shellac and pedicure with shellac. Everything was going pretty good until about 3/4 through my nail service I asked the technician, Mimi, to remove the nail polish from the tip of one of my nails. She then replied stating "It's not finished yet" I said "okay." She continued saying and explaining, that "it's not finished yet." She said "I still have to trim and clean." I said "okay" a second time. She continued talking and stated "the polish is under the nail not on top." I then stated to her, after her being rude and defensive about me asking about my OWN nails that I AM PAYING to get serviced "if the polish/powder color is under the nail, then that's what you tell me. I didn't realize that it was under. I thought it was in top." She then looked at me, stepped back and refused to finish my nails. The receptionist came over, asked me what happened and I explained the situation. I asked the receptionist "Is she refusing to do my nails?" She replied "Yeah." The managers/owners sister (I believe her name is Michelle) had to come and finish my nail service. She was very pleasant and nice as was the receptionist. They both always have great customer service. Michelle does great work! I was totally confused and could not understand for the life of me why Mimi became so upset and defensive about me asking 2 questions (total throughout the process) and being attentive to the services being rendered. The pedicure that I received was not as good as they've been in the past either. When I left I noticed that one of my toenails was uneven on one of my toes and the polish had bubbles in it. Not sure what's happening with this establishment. Nothing was offered to me as a means to rectify the issue. I will not be returning unless Mimi is no longer there. They're many other good salons in the Katy area. read more

I've come here before and they provide great service however.. I went to just get my nails removed and it was $20... have never had to pay that much just to get my nails removed & clipped (no nail paint at all or filing either) read more

Very disappointed. I've been a client for two ears and the past couple of times, this place has let me down. I pay $60 before tip each time and both times the nail polish has either bubbles or the paint job is awful and all over my fingers. The second time this happened, I called and asked them to fix it. I was leaving town and told them I couldn't come in right away. I came back from town and came in to have the bad polish removed. They charged me and asked if I wanted to leave a tip. Are you serious???! Never again. Quality has gone WAY down. Will be going elsewhere. read more

Came here on a whim because I was disappointed with the place a had been going and I was VERY impressed. They were super busy when I got there, being a walk in I know sometime you have to wait!! But they got me seated right away. My nail tech. Was Tiffany and she was amazing! She did a PERFECT job. I could not have been happier. I pre-booked my next appointment with her as well! Super happy to have found them! read more

Great service and great hospitality!! I highly recommend Elena as your nail technician especially if you're getting acrylic nails. I'd be sure to give her an extra tip for her excellent attention to detail and friendly attitude. read more

I set an appointment (a day in advance) to get my lashes done. They took me back to a room, and had me lay down. After waiting a few minutes, they said another customer was there and had scheduled an appointment before my appointment time. They told me they will need the room I was laying in, and that I needed to move. When I asked where, they said DOWN THE STREET. To another location near the McDonalds! They said I could ride with one of them??!! So rude to make a customer get up and move for a different customer in the first place. And not only to move me to just another room, but tell me I have to drive to ANOTHER LOCATION. After I already had quite a bit of a drive. And had scheduled my appointment time! Rude and BAD CUSTOMER SERVICE. Handled so poorly. read more

I went here to have a pedispa and was very impressed on how they do their preventive measures in this pandemic times. I did a last minute schedule and was surprised they took me in on a Saturday afternoon. Dianne is very thorough and nice, and every one is accommodating and nice. I would definitely comeback here for my salon needs. read more

I came in here last week to get SNS nails done. The technician, John, did a fabulous job. Even though the receptionist said that they would last at least 2 weeks, I noticed that the top coat had started peeling off within a week. Nevertheless, I went back to the store to have the polish removed. Whoever had attempted to remove the polish (which were two people), had absolutely no clue as to what they were doing. I had to soak my hands in acetone (which had terrible fumes), then later had another lady use a mechanized tool to buff off the polish. After an hour and half, my nails are now scratched up, uneven, and have ghastly grooves etched onto them because of the mechanized tool. I only included the extra star because they didn't charge me for the polish removal as a token of their apology, applied a strengthening clear coat, and gave me a face mask when my hands were soaking in the acetone. If getting SNS nails done here, I highly recommend getting a technician who knows how to remove the polish properly. Otherwise, just stick to good old fashioned Shellac. Very disappointed with the experience I had today. read more

I didn't want to write a bad review but I was forced. My daughter had a $45 full set of dipping nails done on a Saturday and by Tuesday they were lifting! I rang up the manager who, to be fair, offered to repair the lifted nails. My daughter was in Katy from out of town and can't go back for a repair. I sent a photo of the lifting nail (I didn't think a photo of every single lifted nail was necessary). The Manager said 'I only can see one lifted nail.' For $45 she could have protected the reputation of her salon. Instead, she had an excuse and argued with me on everything! She never offered a refund! I live two blocks from this salon and will NOT be going back. Even their Express Manicure Polish starts to chip off after two days. I will be sure and let my friends know about the shoddy work at this salon. There is a nail salon on every corner in Katy! read more

Best place in Katy for manicure and pedicure. Staff is friendly and always courteous. Atmosphere is very relaxing too!

my nails always look great every time I come here. never had any issues, I love it! will definitely continue to come here.

This is my favorite nail salon in the area. Excellent service and I always leave satisfied. Such a relaxing place to come! Thi does an excellent job at nail dip! She takes her time which I really appreciate. Rose does an amazing job on lashes! I won't go anywhere else. This place feels like family. read more

I fell in LOVE with how amazingly beautiful my nails came out. I've never seen my nails looks so long, healthy, and pretty! Great customer service too! Tyler was such an incredible nail tech and is such a pro when shaping and painting the nails. Thank you so much!!! read more

I hate to leave a bad review but with my cuticles bleeding as I type this, I feel compelled to. I was hoping to love this place after reading all the positive reviews and it being close to my house. I called to say I wanted the powder dip nails but that I needed to be done in 1 hour as I had a Drs appointment. The receptionist was friendly and accommodating. When I arrived, I picked out my colour which was matching what I had on my nails, light pale pink. The girl I had did not speak hardly any English and so shaped my nails differently than what I requested. When she started dipping my nails, the colour looked too dark but it's hard to tell with the first dip. The colour turned out to be completely wrong, fluorescent pink. Something a high school girl may wear. Not even close to what I selected. But after the wrong shaping and 3 dips in, I didn't have any time left to change. I told my manicurist that it was the wrong colour and she blamed it on me. That I should have said something earlier!! It's dipped nails...hardly possible to see what the colour is going to be. But the worst part is that she cut my cuticles way too much and they are sore and bleeding. Everyone I bump my hands or put them in my purse, they hurt. She also glued the nail tips to the skin underneath my nails. I have been picked and separating my skin from the nails all night. No manager ever came to check how it was going or if I was satisfied. I was so late for my Dr appointment I just had to quickly pay and leave. read more

Im new to the area and this is my first nail salon that Ive visited since I got here. I came in because its really close to my home. Ny nail tech was from California which made me feel right at home. I picked a really light yellow color for my mani and pedi, it was a hard color to put on, and she took her time and did a really good job. Ill definitely be back. Minus on star because she did file my pinky to hard and cut me. Little cuts hurt the worst! read more

Amazing amazing! Service was great! They took us back right away! I had a mani pedi done I had Danny and Nick and they were awesome! And did a fantastic job! The lady at the front was awesome!! This is my new spot! read more

I came here for dio nails and I really loved the way my nails were done! I like them to be really thin and more natural looking and the nail tech did it exactly how I wanted it. I took a star out because I really hated their process for removing my old nails. She put a bucket of acetone with some paper towels in it and a towel over top and told me to put my hands in the bucket and scrub my nails off. There was a towel covering the acetone but the fumes were really strong and I've never had to take my own nails off before. I might consider coming back if they don't take my nails off with that method again.. read more

Van and henry are amazing!!! Always very friendly and helpful in the salon! i will ONLY use henry to do my nails and my moms! He does a outstanding job and makes them look so real even though i do fake nails!! you must try this salon highly recommend read more

Friendly staff. Great hospitality. Reasonably priced. Plenty of staff and chairs with no wait.

This place is AMAZING!!! Every one is soo good! The manager is soo nice and accommodating;) place is Stylish and chic and they have a couples room;) for relaxing with your loved one ;) very classy establishment;) read more

They don't know what costumer service is.. I'm a regular client and they were arguing over my prebook discount.. very disappointed and will never go back read more

My toe nails and toe nail polish look good and so do my eyebrows I love them but I feel like the service could have been better. They over book there selves Nd have you waiting for a while instead of staying they can't do it or go to there sister store. But since I have been going there it's been really good Nd fast service. read more

I love Serenity and this is the only nail salon I use. They always do an excellent job!

My favorite place in Katy. They even met you keep whatever they use on your hands & feet for sanitary purposes. Great prices considering it's in Katy. Friendly staff. Very clean & professional. They take their time to make sure you leave there satisfied. I've been there on multiple occasions & was never disappointed. read more

I love love love my nails! I got a fill and my eyebrows done. They did a great job on both! Henry did wonders on my nails and made the thin like I like them. Tracey did my eyebrows and gave a mini massage after she was done. I would recommend this place a million times over. I live in New York and from now on when I come to visit her I will get my nails done here instead of getting them done before I come down here read more

Had an absolutely wonderful experience! Went in with my 14 year old daughter and 6 and 4 year old nieces. They were awesome with the kids!

Moved here from California about 7 months ago and have been looking for a good nail salon. This is the fourth or fifth salon I've been to, and this is by far the best! Decent prices, clean salon, and warm, welcoming, friendly staff! This will my be my go to place. Rose is wonderful! I highly recommend! read more

First of all, I come here all the time because I like how they do my nails. It's my wedding anniversary today and I tried the dipping powder and loved it! The best part is the name of the color I picked...so true and so meant to be. #7years read more

Serenity Nails & Pedispa - It's my wedding anniversary today and out of all the colors I could pick, I pick this one..read the name! Perfect! - Nail Salons Near Me - Katy, Texas

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Great customer service and they also have a plethora of gel colors. The nail techs have always been pleasant and I just love receiving emails of their weekly and/or holiday specials. read more

I chose Serenity because of the yelp reviews and after coming here I wasn't disappointed. The place is clean, the staff is friendly and they do a nice job. I would recommend checking this place out! read more