As a UT student, I've given this salon a couple of tries however I've been disappointed every time. Not only by the quality of my nails but the rudeness of the staff. I always do dip on my nails however every time I come in they want to do builder gel which I tell them I don't like. After arguing with them for a few minutes, they finally agree to do dip. The nails are fine for the first few hours till they always inevitably start chipping. Most of the time I go back to the salon to get them fixed and the staff is then rude get saying "This is why I told you to get builder gel!". Personally I feel like if you're going to offer dip on your menu you should be able to do and make it last and not scold your customers every time they want to get it done. read more

Shoutout to rosé she always do an amazing job love her I love my nails , she did exactly what I asked for read more

Serenity Nails - Nails - Nail Salons Near Me - Knoxville, Tennessee

The nails turned out AMAZING!!! But I came in with my mom and we were both supposed to get our nails done. he proceeded to show us where we were supposed to sit and the lady began to work on my nails. They put my mom in the seat next to me, but never did her nails two employees came around asking her what color she wanted, and one of them took the colors away from her by the time I got my nails done they told us to go check out when we checked out. The guy seemed to be confused because he asked why we didn't check in even though he was the one who told us not to my mom asked why she didn't get her nails done because she had asked for two people to get their nails done and he said he thought I was only getting my nails done. The nails turned out good, but they were very disrespectful for thinking that. I'm pretty sure my nail tech name was Lisa. She had a cute outfit and she was very fast and nice. read more

The staff there was nice, I had them replace two broken acrylics and they both broke again before the day was over. Most of them broke and chipped very quickly, which is extra unfortunate because they were so expensive. read more

Excellent experience! Beautiful layout and clean. Lots of colors to choose from. Leg rub for the win. I selected an ultimate pedicure. read more

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Ryan did amazing! Got the cutest set for a good price. He absolutely killed it and they looked even better than the inspo picture I refuse to go anywhere else in Knoxville read more

Serenity Nails - Nail Salons Near Me - Knoxville, Tennessee

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my nail tech was kind of rough. he made a few of my fingers bleed and he paid little attention to detail. it seemed like he was just trying to get me out of his chair and it wasn't even busy. however, the place is very clean and calm. overall, the attentiveness could be improved. read more

As a professional hair and makeup artist, beautiful hands are very important to me. I'm new here to Knox from Nashville. I never thought I'd find someone here that could do my nails to the quality and caliber I'm accustomed to but thankfully I've found Jane at Serenity. I typically do Gel-X which I absolutely love but the solar acrylics Jane sculpted for me are the next best thing. Her attention to detail is second to none. This is the cleanest my 'cuticles have ever looked and I couldn't be happier! Can't wait to go back for a pedi! read more

Serenity Nails - Full set solar acrylic with Jane! - Nail Salons Near Me - Knoxville, Tennessee

Got a dark red nail color for winter. loved the service and the nails look great! Didn't take much time at all and quick to get a slot. thank you!! read more

Been going to this salon since I moved to Knoxville 5-6 months ago.... Everyone that I've gotten has done an amazing job. All my sets have been done by all different people That work there. I always get acrylics with gel polish. read more

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I had Joseph do my nails today and he did a fantastic job!! 10/10. Also the salon is beautiful, high quality, and kinda made me feel boujee.. the prices were fantastic tbh. $55 for a full set! read more

Serenity Nails - My nails!! - Nail Salons Near Me - Knoxville, Tennessee

Was super pleased with Serenity Nails! Their pricing was fair ($36 for an SNS dip refill). I'm usually super picky and never really leave happy but I can't find anything wrong with these nails! They turned out perfect. I'll definitely be going back :) The price does not include a traditional manicure but I hate getting my nails done so I'm happy to be in and out lol read more

Serenity Nails - Brown cinnamon SNS dip - Nail Salons Near Me - Knoxville, Tennessee

I was pleasantly surprised at the clean and modern decore, and the fact that every tech knew how to do designs and shapes. I asked for a very specific design, and my tech delivered. He asked me if I was happy with the designs through the entire process. Very professional and great customer service. read more

Serenity Nails - My reference pic - Nail Salons Near Me - Knoxville, Tennessee

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This place is super expensive. A fill in is the same price as a full set, so if you do choose to go here, just get the full set. They didn't tell me this until after I was done. There was also little bits of dried white powder caked in under and around my nails. He also cut my friends finger with the drill and it was bleeding. read more

New favorite nail salon! Jane did amazing on mine and my daughters nails. Will be going back. Parking is on the street and you have to walk to the second floor on stairs read more

Serenity Nails - Nail Salons Near Me - Knoxville, Tennessee

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A hidden gem! Found this place when I wanted to get my nails done and couldn't get in anywhere downtown that day - and boy did I luck out! I've now visited twice (first visit was my first set of acrylics) and I'll be going as long as I'm in Knoxville. Jane - with a degree that undoubtedly over-qualifies her for this job - is so talented. I'll show her a few pictures with ideas of the theme I want (usually something that could easily be messed up with the wrong artist), and she smiles, picks out the PERFECT colors, and takes the time to add the details that wind up making my nails look amazing! I don't think the day will ever come that I'll show her something she can't do. I didn't realize how confident a good set of nails could make me. I receive countless compliments on them! P.S. I'm scared to post this review, since I don't want to her schedule to start filling up too quickly read more

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I was in town for work and stopped for a gel pedicure. Called 4 salon's before finding this place- serenity was only one with open availability. So I made an appointment, was greeted as soon as I walked in by multiple workers and was sat in a chair almost immediately. The employees were nice, they had a hard time understanding English but were considerate about it. They have an overwhelming amount of polish colors to choose from. As well as dip powders but dip is extremely unsanitary. The lady who did my pedicure turned my chair on for me, handed me a services sheet and asked me which I would like. The receptionist girl came over several times throughout my service and asked if I needed anything such as water, snack, etc. Upon checkout the receptionist was friendly, professional and very personal. My only concern was the miscommunication between employees. A women tried to do my nails when I only requested a pedicure. She confused me with another customer because of miscommunication. Overall a good experience. I would consider going to this place again if I'm ever back in town. read more

Just visited this place for the first time and got a full set with gel. I LOVED it. The staff was extremely friendly and my nails came out fantastic. 10/10 would recommend read more

Serenity Nails - Nails - Nail Salons Near Me - Knoxville, Tennessee

I have been going to Serenity Nails for a least 2 years. This past week I had a 12:30 appointment with my nail tech. When I arrived Peter, at the front desk told me it would be a few minutes, they were just finishing up, OK, no problem. After 15 minutes I went up to the front desk and asked what was going on, again I was told a few minutes! In the meantime, people were coming in with NO appointment and getting seated! After 40 minutes, I went up to the counter and again asked and said at the very least you can have someone take off my gel powder! He then sits me in a chair and again I wait!!! During the time waiting I wasn't even offered a drink! When I was leaving I got no apology and not even a thank you! I will never go back if that's the way a loyal customer is treated! read more

Update the gel has started to peel off like regular nail polish would and my toenail was sore for two days.

Long story short, I'm new to Knoxville and didn't know any better. I was looking to get dip with tips for a french style mani. After the tips and dip was applied, I noticed there was huge gap between my real nail and the fake one on every finger so I asked the nail tech if he could somehow fix it (and this was 1 hour into the appointment already). He proceeded to tell me that it was supposed to be like that, which anyone who have ever gotten any kind of fake nail ever knows that to be false. He quickly removed everything on my nails and sent me to another guys station. This new guy starts working on my nails and things seem to be looking up. They were extremely busy and he kept getting up to check people in or bring people water. Anyway, he accidentally cut too much off of the tip on my thumb but at this point I was just ready to get out of there so I let him know that it's alright just please match the length with the other nails. He paints a french tip on one nail, shows it to me and asks if that's alright. I really wanted it to be good so i could get out of there but it was so crooked I really wouldn't be able to stand a crooked french mani for the next few weeks. So I let him know that i think it's kind of crooked to which he disagrees with me and continues to tell me that I'm seeing wrong? I'm not sure why but he continues with the other nails on my left hand then shows me but like yes it's still crooked. I was so uncomfortable at this point with this man telling me that it's not crooked and to paraphrase, "if you want a perfect french manicure you need to find a machine." I was very uncomfortable so I asked if he could just remove it and I will leave. I don't enjoy disputing about paying for a service so I ended up giving him $31 and leaving. Anyway, go to the Nail Room instead!! They fixed my nails amazingly and have a student discount!! read more

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I was skeptical about this place after reading the poor reviews, but I was very pleasantly surprised with my experience. I walked in without an appointment for a spa pedicure and manicure at 6PM today (a Wednesday) and was seated almost immediately. Even with a full house! Kim was my technician and she was very gentle (no cut cuticles - my biggest pet peeve) and patient with me and my ticklish feet, ha ha. 100% will return to see her specifically. read more

Serenity Nails - Mani and pedi with regular polish - Nail Salons Near Me - Knoxville, Tennessee

They NAILed it here. This salon has all of the classic things I need. Wine, TV, clean pedicure chairs that massage, friendly staff, and every color for gel, polish, or dip, The price is very fair and the wait is usually not too long, pretty standard if you get your nails done. read more

Serenity Nails - dip manicure after 5 days. still fresh. - Nail Salons Near Me - Knoxville, Tennessee

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I went for a last minute basic manicure and to get dip taken off. To take the dip off she used a textured drummel over and over again (finally asked to switch to a softer one because I could feel it on my nail) and would put my hand into a bag of acetone. During the manicure she went to cut my cuticles with a dull pair of cuticle scissors and took off some of the skin around my nails. She left some of the dip base on my nail and painted over them. The polish itself is not uniform and I've honestly given myself a better manicure. Save your money and go somewhere else read more

I had to give one star - I found this place I think should be good! Nope. The guy who did my nail was horrible! He did zero give an effort. For example, I asked for round my nails that similar to the picture, then he says, "All the pictures always make nails look perfect" Dude, I am paying the price to get my nails done perfectly? Ended up I got square-round nails, which I don't even want it. I tried to get colors what I wish to - I wasn't sure which is the color that similar to the picture that I showed him. He gave no effort to help me pick colors instead he shows his frustrated face to me. I had to go with all one color to make easier for him! I've patience indeed through with his shit attitude for three hours at the nail salon which that was longest I've been at nail salons ever! He's not paying attention to details what I want. He was too distracted to other workers to tell others what to do while working on my nails... Really? I figured out that he is the manager at the salon place. So, he did give me a "non-seriousness sorry" for not getting what I want; However, I didn't get discounted for it, and I had to pay at the full price which I didn't think that was worth each of my cents. I didn't give any of tips. Apparently, I came to the wrong day and time while on their bad day... Sighs now I had to walk with these nails remind me of his shit day. Also, the polish is thick badly too! If you still have to attend this place? Then, I am recommended you to have the ladies get your nails done! FYI: This place is most male-workers. read more

Serenity Nails - Nail Salons Near Me - Knoxville, Tennessee

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I deviated from my normal salon to try serenity and I will never do that again. I get SNS nails regularly and I have never had such a bad experience. For 51 dollars I was given not the nail color I asked for, opi suzi shops and island hops which is a nice pinky nude and got bubble gum pink. I asked for a trim off my nails and they are now nubs when I had grown my natural nails a half inch off my nail bed. The tech cut my cuticle with the file multiple times to the point I had to jerk my hand away and left the salon bleeding. Needless to say I will not be going back and will be returning to my old salon. read more

Decided to start trying this place since they are close to my house. I guess I wasn't getting the right nail techs because my experience here was not great. Been here about 3 or 4 times. The first time I got a pedicure and fill in. An older guy did my pedi and another older lady did the polish flawlessly. But other than that one pedicure the first time I came my other visits have not been satisfactory. Nail work is very sloppy. Crooked, uneven nails. Clumpy, peeling polish. Burning and cutting from the drills. Not getting the designs correctly and I really only do incredibly simple designs. Nails lifting after a week. I'm sure there are great nail techs there but this is just my personal experience. The pictures are of the last time I went. It was incredibly sloppy. Pictures are only about 30min to and hour after I got them done..not great. This was apparently $46. read more

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I absolutely love my Halloween nails !! I didn't catch his name but he did a wonderful job ! read more

Serenity Nails - My nails - Nail Salons Near Me - Knoxville, Tennessee

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I decided to get my nails done for the first time in over a year to try to stop my bad habit of biting them. The nails turned out just alright, maybe one a little misshapen. I got the gel nails with the fake tip on them. However I will not be going back because the man who did my nails acted really frustrated when I kept asking to go shorter. I don't like having long nails because I tend to break them easily. And he cut me with the drill on about 6 nails pretty badly to where they didn't stop bleeding for about 2 hours and were super sore the rest of the week. Overall, I wasn't super satisfied and will be going somewhere else from now on. read more

I never come here for nails, only to get my eyebrows waxed (this is because they took a chunk out of my toenail when I tried to get a pedicure here) Generally, I am happy with them, which is why I continue to come back. However, this time, not only did she rip skin off, but there was a sign at the front of the salon asking customers to pay cash due to an issue with their credit card machine, and in return, they would give the customer $3 off. The sign, pictured below, does not have any specifications on what services would receive this discount. I chose to pay cash, and was charged the same amount as the friend I was with, she paid on her card. When I questioned the woman checking me out, she said no, that's only for manicure and pedicure. I don't care about the $3, what I care about is the fact that the sign specifically stated if you pay in cash, you will receive a discount with no specification of the services this applies to. If you've ever worked in any customer service industry, you know that the customer is always right. As the employee, I would have honored the discount as that's what is advertised. I will not be returning to Serenity, and I encourage anyone thinking of going to reconsider. read more

Serenity Nails - Nail Salons Near Me - Knoxville, Tennessee

Me and my friend went here and it was absolutely awful. We both got dip and they completely butchered it. You can literally see through my nails because they used the least about of powder possible and the staff was rude and inattentive. My friends nails were cut way too short and are all crooked and jank. We will never be coming back here ever again to say the least. read more

Serenity Nails - Nail Salons Near Me - Knoxville, Tennessee

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Underwhelmed and unimpressed. It's kind of a lackluster experience. The employees seem more annoyed by customers than ready to serve. Nothing terrible happened, but prices are way to high for the experience that you get. The nail stations do not appear to be very clean and there are some strange nail mannequins that are more creepy than helpful. read more

Came to get a dip manicure. The guy at the front argued with me in color and was not helpful at all, he started ignoring me as soon as customers started coming in. Then the guy that did my dip royally messed it up, burned my one nail, and didn't even give me a full manicure. Just a polish change. He was a nice guy but clearly doesn't know what he's doing. There was also still color left on my nail. read more

Serenity Nails - Nail Salons Near Me - Knoxville, Tennessee

I went to get my nails taken off and the guy just ripped them off. Half my nail came with it definitely do not recommend. read more

Serenity Nails - Nail Salons Near Me - Knoxville, Tennessee

I'm not sure why this place has such bad reviews, because I've had a positive experience each time. I've walked in twice for acrylics and been seated immediately. Can't complain about service or manicure. Great location and great price ($28 for acrylics) read more

Serenity Nails - Acrylics almond shape in OPI big apple red ($28) - Nail Salons Near Me - Knoxville, Tennessee

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parking is easy. they seem to be very busy and unfortunately dealing with a lot of inconsiderate customers. highly recommend calling ahead, making an appt and honoring their business hours. it wasn't a perfectly clean place but I felt the tools were clean. mary was sweet, she did an amazing job. I will be back. read more

Serenity Nails - "touch of gray" dip nails - Nail Salons Near Me - Knoxville, Tennessee

DO NOT GO HERE! I went in today hearing so many good reviews about this place and when I left my nails looked terrible!!! I got SNS and it looks like there was zero effort put in to filing the SNS powder down to be even. She didn't shape my nails, didn't trim them, or anything she just immediately put the powder on. I also picked a white glittery color and it's PINK not white! My nails look like bubbles and I was so embarrassed on how it looked I went to a different place to get them redone on the same day! read more

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BEYOND DISRESPECTFUL. my friend and i came in for a fill in at 5:15 got out at 8 because we waited an hour. not only that, he messed up my nails so badly he had to restart. then he didn't fully wipe off the brown, so i could see it through the new color i chose. I tell him i didn't like the chrome he put on ONE finger, and he yells at me and tells me come back another time if i wanna fix it. he blamed it on me for changing the color when he was the one that made the first color all lumpy on my nails. i only wanted him to wipe off the chrome and keep the white but he refused so i had to keep the chrome which i hated because he refused to just simply wipe it off the one finger. i ended up with brown all round my cuticles, horrific shape, and lumpy nails. I payed $40 for this. $40!!!! do not come here!!! he also refused a whole new set, which is needed now he messed up the shape. read more

I moved away from the Knoxville area almost four years ago. I love this place so much that one of the first things I did when I came back to visit for a couple of days was to come get a pedicure! They've done some major updating of the place and equipment and is even better than when I left! read more

Worst nails I have ever had in my life. My nails are bleeding and are very sensitive. Took 2 hours and one of my friends were forgotten about even though there were people that were working that were not doing anything. My nails do not look good and the top coat was applied so unevenly. read more