Roy T!!! You are the man!…read more I was searching for a C300 with specific features and found one 3 hours away. Roy and I handled all negotiations over phone, text, and email before I made the trip. When I purchased, there were no surprise fees or charges. What I really appreciated was being treated as an equal by Roy as well as the entire dealership. There are plenty of times where professionals will discuss with my husband even though I am the ultimate decision maker for my car. Minor details that could've been a hassle if it wasn't for Roy's communication, follow-through, and general professionalism: - The C300 had a few small paint chips from normal wear and tear. - The spoiler wasn't attached properly Solutions: Roy said he'd mail over a touch-up kit, and he did. He also advised me to take it to my local Mercedes dealership for warranty repair (I didnt have the time to wait for the service to be done same-day at Ed Hicks). I followed up with my local dealership and like roy said, it was covered under warranty and everything went smoothly. The whole experience was easy, honest, and pleasant. I'm planning to buy future cars from Roy

Do not recommend spending money here and if you do don't give your business to Steven. Talked to…read morehim first thing in the morning and made him well aware we were looking for a pre owned vehicle and were just going to test drive cars and check it out in person. When we arrive for our scheduled appointment instead of showing us the car and having a conversation he immediately asks " are you here to test drive and buy elsewhere". Truth is he knew the appointment was to look at the vehicle, but because we didn't agree to buy the car in 5 minutes he didn't show us any vehicles, didn't test drive anything and wasted my time. A dealership is for test driving vehicles and checking out vehicles, not forcing sales in the first 5 minutes. Steven was unprofessional, very unhelpful, and had commission breath.

ask for monica. if you ever need a great service representative. she will make sure you are well…read moretaken care of. she is very caring and consientious.

We feel we were ripped off by Lithia Dodge. We went is to purchace a 2500 Ram that would be able to…read moretow 14,000+ lbs we looked at a 2500 ram tradesman with a power wagon package.6.4 L gas. The sales rep did not make us aware that this truck with the power wagon package decreases the towing capacity to 10500 lbs. They went ahead and sold it to us anyway. We looked in to getting a goose neck / 5th wheel and was made aware through research that the truck does not have the towing capacity to haul a 5th wheel. We went back to dealership and requested they fix this problem, they had very little to no knowlege on what they were selling us. They gave us no choice but to do a full trade in and lost minimum of 30 % right off the top.We were put in a fraudulent situation and will be contacted an attorney to see what options we have. I highly recommend you think twice about buying a vehicle from them. They act like they are working with you but all they are doing is ripping you off to make a sell no matter the consequence of the customer.

My experience with Allen Samuels was the best customer service. My Salesman Bob, was such a great…read morehelp and very understanding that I did not want to get myself into a used vehicle, because my dad was my mechanic, and I did not want to have any problems in the future with a used vehicle. Bob was very kind and assured me he would do his best to help me get the price to where I felt comfortable. Also the finance person (originally from Alice,TX), whom I regret to have forgotten his name, was such a great help as well. It was after 8:00 on Friday and he was so joyful and happy.He did his best to keep a smile on my face, which was AWESOME! They made my experience with buying my first new car the best they could, under the circumstance of my father not able to be with me. Thank you guys! Glad to be the first reviewer:)

Never going to waste my time here again. Monique Lara and the finance manager tried sticking me…read morewith a 11.6 interest rate and my credit score is above 660. I took my keys to my trade and ran. Thankfully I didn't fall in trap of smiles and making me feel like I have a low credit score and couldn't get anything lower than what they offered without money down. Ha I now have a 4.2 interest rate on a 2014 Silverado Texas Edition no money down from Automation Chevrolet...shame on Allen Samuels teaching bad business to their employees.

On March 22, 2018 my 83-year-old mother and 88-year-old father purchased a car from Automax on S…read morePadre Island Drive for my brother to take them to church and doctor's offices. My Dad pastored a church for 53 years, and both Mom and Dad were happy to be buying a car from a "Christian" who told them he hated to sell the 2006 Chrysler 300 to them because that was the car he liked to drive himself. They payed $7,200 for a 13-year-old car with well over 146,000 miles on it. Unfortunately the "key" set off the alarms, so that week (mileage 146,579 [photo]) they had to pay $315 for a "proper" key from Lithia Chrysler Dodge. But that wasn't all; the battery would discharge itself so it had to be jumped to start. On April 11 (mileage 146,585 [photo]), they paid $310 to Lithia Chrysler Dodge because the heated seat was draining the battery, which Lithia bypassed. However that wasn't all, it still ran poorly; it overheated every other week. Multiple mechanics said that nothing was wrong, but it continued to overheat, stranding my Dad with Parkinsons' disease and dementia and my Mom post-heart-transplant in the mid-summer heat. No problem, they could probably push their walkers somewhere to get help. Finally, the problem that had been there since day one was diagnosed as a problem with an "oil cooler" - which would cost almost $1000 to fix at Lithia Chrysler Dodge. So....unless you are a billionaire mechanic with nothing else to do and who likes to fix a new car problem every day, avoid this dealer.

This is a great company for maybe a first time car buyer, but as all used car dealers this company…read moresells autos "as is" basis. They are friendly, but the only down side is that a car that I purchased here was on me,(tranny went out on 2 mo) going back to the "as is basis" I was never helped in any way shape or form its like your problem not mine type of company. They would really rock if they made an attempt to help out their customers a little more as a customer courtesy, I feel this would bring their customers back.

A Special thank you to John Aguirre and team for helping make this such an incredible experience…read more My husband is absolutely thrilled with his pickup! John provides outstanding customer service and is always straightforward, honest, and professional. The quality of the vehicles he offers is second to none, and he truly takes care of his customers. I've been doing business with John Aguirre since the 1980s, dating back to Pagan Lewis and that level of trust doesn't happen by accident. Over the years, he has consistently delivered excellent service and quality vehicles. I wouldn't buy from anyone else. Thank you, John and team for another great experience and for helping make this special purchase one to remember!

We came to Primetime Auto after we had gone to a few other dealerships...we spoke with John. We…read moretold him what I needed versus what I wanted...and what we got was above and beyond! They have an amazing way of making you feel like family...he explained everything and made sure we understood...he answered every question we had honestly. I left the lot with not only what I needed but what I wanted as well! He was truly God-sent! Thank you so much for all you did to make this deal happen! We will definitely be a returning customer! May God continue to bless your journey Mr John and all your employees as well! Thank you for everything!!!

first off I have bought several cars at this place cars 4 cash all bought cash , i decided to go…read moreand purchase a car but only had for a down payment 1500 for a car that i didn't like, Louis is a nice man in always go to him, so i thought ok I'll go to him and see what I can get, the whole time i felt like i was rushed and got a car that wasn't in my budget i specially told him nothing over 3k cause I wasn't going to be driving but to work and back... so he find one 3k but then adds other stuff like a windshield and mirror and was going order them so ended up car total was 6k and some , i had my baby's with me twin girls they were fussy tired so i got the car , mind you i didn't sign papers my copies are not signed and I had not drove that car but to home 2 weeks later it gets repoed with my things still in car because they said i didn't make first payment which i wasn't going to i was going return it ,, because 2 nites before they took police were called because someone in my car police called in the car info turns out the car wasn't registered to anyone there was no paper work at all for this vehicle, this is why I was going to return it and get my refund but it was taken before I could even talk to someone, they refused to refund me but I have al my copies of the transaction and none were signed by me or the sales person ,, smh I'm going get my refund or they are going get sued, never again!!!

Absolutely looowww integrity..from salesmen to vehicles to communication. .don't bother going…read moreunless you want to cheat yourself out of great vehicles with great service.

I purchased a new Rogue in January and it has a starter hesitation. It has been to the dealer…read moretwice for a total of 17 days . Despite the fact that I have recorded the sound of my car almost every time that I start the vehicle and provided to the service dept, they insist there isn't anything wrong with it I would suggest that you go elsewhere for your Nissan if you want one at all!

Had my oil change a months ago by nissan and you know they do their 43 points inspection so this…read moretime had about 2000+ for all that they said needed to be done i said OK. Took it to our auto shop to get done which only cost me 1200. Will today went for my oil change at nissan and here the guy comes with you needed your throttle clean and your brakes change, brake fluid and so on. I think his name waa mike, micheal something with a M. I said really that funny because i got my brakes and rotors and throttle body cleaned last week. You telling me that i have old brakes and the throttle body not clean. I about to go back over there because i have never ever had bas service over there. Then he said oh no if you dont have it done here at nissan then ita considered not done. BUT YOU JUST SAID YOU DID A Multi inspection and you founded all the things wrong. That needed to be done. So basically if you didnt do it there you didnt get it done and NISSAN IS NOT DOING MULTI CHECKS they just looking in the computer and the computer says you didn't have them done here or not at all. I ask him to put that i had them done already. He said he can only check decline or accept SMH. Lucky for me when my husband has stuff done to my suv or cars he tells me and give me the receipt. Otherwise i may be crazy enough to say okay then yes do the work and be out of 1000+. So yea they not really checking anything. AND THAT CRAZY​