This review is for the sales team. Unsure yet about service, I'll update accordingly when that…read moretime comes. Sean Kelly and his team were awesome to work with. Great experience, excellent communication, and not pushy at all like others sales people I've worked with. They are true sales professionals with a kind and respectful approach.

I took my ford 2022 F150 to this dealer 4 times to repair a bad tailgate and integrated step. The…read morelast time they said they replaced the bolts and mechanism inside the tailgate. But still NOT fixed. They either are incapable of fixing or refuse. Either way took the truck to Bob Maxy Ford in Howell/Fowlerville and Immediately they said the tail gate was not correct and will schedule repairs. Brighton Ford lost my business completely you should not have to go to the dealer 5 times to get service!

I'm sharing our experience in hopes it leads to a fair resolution--either from Champion Buick GMC…read moreor from Stellantis/FCA. My wife and I purchased a 2019 Ram 1500 Limited from Champion Buick GMC on August 25th. The sales experience itself was positive. Brad and David were genuine, helpful, and made us feel comfortable during the purchase. We knew the truck had higher miles and no dealer warranty, and we accepted responsibility for normal used-vehicle risk. What we didn't expect were issues tied to incomplete repairs and inspection oversights. We drove the truck daily from the day we bought it. On October 4th, the truck suddenly overheated, the AC blew warm, and a check-engine light appeared. After scanning it, I discovered the cooling fan wasn't operating. Upon inspection at home, I found a basketball-sized nest, chewed plastic, damage to the headlight housing, and scratched washer tubing. This didn't occur while the truck was "sitting"--it never sat idle and is driven daily in a suburban neighborhood. Further investigation revealed a known issue on these trucks: leaking washer bottles dripping directly onto the cooling-fan harness, causing corrosion and fan failure. The dealership had replaced the washer bottle prior to sale, but the repair was not completed properly. The bottom mounting bolt was missing, the hoses were not replaced, and washer fluid continues to leak directly onto the harness (visible blue residue). I temporarily restored the fan by cleaning the connection, but the failure returned within a week. We are now making payments on a truck we cannot safely drive due to overheating. On October 25th, we ran into Brad, who sincerely tried to help and asked us to bring the truck in. Brad did follow through and called us back. However, the decision not to assist was made by management (Michelle), and Brad was put in the position of delivering that decision rather than management addressing it directly. That was disappointing given the circumstances. We also later discovered the truck was sold with an open recall that had been outstanding well before our purchase. At this point, I have the front end disassembled again, the washer bottle is still leaking, and I am facing harness replacement and potentially larger electrical repairs--all stemming from what appears to be an incomplete pre-sale repair and inspection. I'm not posting this out of anger. I'm posting because I believe this situation deserves review and accountability. We had a good initial experience, and we want to believe Champion Buick GMC--and Stellantis/FCA--stand behind customer safety and proper repair standards. I'm asking for Champion Buick GMC or Stellantis/FCA to step in, review this case, and help resolve an issue that originated from incomplete repairs and inspection oversight. We're open to communication and just want a fair outcome for our family.

Terrible customer service! They don't want to help when you have an issue. Not there problem once…read moreyou drive off the lot no matter warranty! Would NEVER recommend them!

Cuz they will help you out on a new vehicle of your choice... Ask for Jamie...He is a great guy to…read morework with!

Thank you Ashton Hill for helping us get into our new Traverse! And Adam Hill in financing! Great…read moreteam!

I'm sharing our experience in hopes it leads to a fair resolution--either from Champion Buick GMC…read moreor from Stellantis/FCA. My wife and I purchased a 2019 Ram 1500 Limited from Champion Buick GMC on August 25th. The sales experience itself was positive. Brad and David were genuine, helpful, and made us feel comfortable during the purchase. We knew the truck had higher miles and no dealer warranty, and we accepted responsibility for normal used-vehicle risk. What we didn't expect were issues tied to incomplete repairs and inspection oversights. We drove the truck daily from the day we bought it. On October 4th, the truck suddenly overheated, the AC blew warm, and a check-engine light appeared. After scanning it, I discovered the cooling fan wasn't operating. Upon inspection at home, I found a basketball-sized nest, chewed plastic, damage to the headlight housing, and scratched washer tubing. This didn't occur while the truck was "sitting"--it never sat idle and is driven daily in a suburban neighborhood. Further investigation revealed a known issue on these trucks: leaking washer bottles dripping directly onto the cooling-fan harness, causing corrosion and fan failure. The dealership had replaced the washer bottle prior to sale, but the repair was not completed properly. The bottom mounting bolt was missing, the hoses were not replaced, and washer fluid continues to leak directly onto the harness (visible blue residue). I temporarily restored the fan by cleaning the connection, but the failure returned within a week. We are now making payments on a truck we cannot safely drive due to overheating. On October 25th, we ran into Brad, who sincerely tried to help and asked us to bring the truck in. Brad did follow through and called us back. However, the decision not to assist was made by management (Michelle), and Brad was put in the position of delivering that decision rather than management addressing it directly. That was disappointing given the circumstances. We also later discovered the truck was sold with an open recall that had been outstanding well before our purchase. At this point, I have the front end disassembled again, the washer bottle is still leaking, and I am facing harness replacement and potentially larger electrical repairs--all stemming from what appears to be an incomplete pre-sale repair and inspection. I'm not posting this out of anger. I'm posting because I believe this situation deserves review and accountability. We had a good initial experience, and we want to believe Champion Buick GMC--and Stellantis/FCA--stand behind customer safety and proper repair standards. I'm asking for Champion Buick GMC or Stellantis/FCA to step in, review this case, and help resolve an issue that originated from incomplete repairs and inspection oversight. We're open to communication and just want a fair outcome for our family.

Found a truck online at this dealership. Called and settled on a deal and told them we would be…read moredown the next morning to pick it up. talked to salesman in the morning and told them we had an hour and 15 minute drive and what time we would be there. when we get there they had just sold the truck to somebody else as we pulled into parking lot. I paid two guys to drive there to pick up the truck and then had to pay them to drive back without one. I would steer clear of this dealership. Very shady characters in my opinion.

-- Champion CDJR Brighton / Salesperson: David Wade…read more In April 2025, I leased a Dodge Charger EV (demo unit, ~800 miles, $75k MSRP) through salesperson David Wade. The car wouldn't start the very next day. What followed was 11 months of one of the worst consumer experiences I've ever had. The car spent 8 of those months in the shop. Brighton CDJR was unable to diagnose why it wouldn't hold a 12V battery charge -- on a brand new vehicle. They eventually admitted they had no idea how to fix it. It took a completely different dealership (one closer to Stellantis US HQ) to make any meaningful progress, and even then the car continued to have issues. During this time, I was towed over 10 times. I was repeatedly told the car was fixed. It wasn't. David Wade assured me he would "take care of me." Instead, the dealership: * Refused to swap me into a working vehicle of the same model * Refused to buy me out of my lease * Offered only insulting alternative lease terms, labeling the Charger as negative equity No one should have to fear putting their children in a brand new car. This vehicle would lock up and strand me without warning. I was left with no choice but to pursue lemon law and file suit. It was, per my attorney, a straightforward case. The lawsuit settled in December, though I didn't return the vehicle until mid-March -- because the third-party lemon case administrator for Stellantis was overwhelmed with the volume of cases. That alone tells you something. The only positive thing I can say: one service manager was decent. That's it

Service is terrible! I was told they couldn't reproduce the problems I'm having with my new…read morevehicle, how do you drive it 2 miles and diagnose anything? They never called me to tell me my vehicle service was completed, said they called my husband...they don't have his number. And then couldn't find my keys when I got there.