Marty Feldman New Hudson has provided the worst dealership service experience I've ever had…read more After my THIRD return visit for the exact same issue, I'm completely done doing business there. The issue started after the dealership replaced warped rotors under warranty. Since then, my truck drifts  to the right, making it unsafe and unreliable for towing my 5th wheel or trailers. Service Manager Kevin Krunk personally told me to bring the truck in at 9 AM and said he would drive it himself. When I arrived, I waited over 15 minutes while service writers walked around visibly irritated. The entire atmosphere was uncomfortable. Kevin told me he would test drive the truck and get back to me. After this being my THIRD visit for the same problem, you would think communication and urgency would matter. I expected at least a phone call by mid-afternoon with some kind of update. Instead, I received nothing. At 5:45 PM, I finally drove back up there myself with the rental truck to ask what was going on. Kevin casually told me they "couldn't find anything wrong." When I asked when someone planned on calling me, his response was, "Well, I gave you a rental." I don't want a rental truck -- I want MY truck fixed correctly. To make matters worse, they tried blaming the issue on "the crown of the road," as if I wouldn't know the difference. Funny how the rental truck drove perfectly straight on the exact same roads. When I expressed frustration after being patient through three visits and zero communication, Kevin threatened to ban me from the dealership instead of addressing the problem professionally. His attitude throughout the process came across as arrogant, dismissive, and rude. This entire situation has been a huge inconvenience and complete disappointment. I would never recommend this dealership for service.

It took over three months to get the title and registration for my vehicle. Ultimately had to file…read morea complaint with the secretary of state before I could get any resolution. Run, do not buy from Feldman. I was not able to drive the vehicle for two months because they would not produce a title.

Big Al is awesome. Thank you for the excellent customer service. Would definitely recommend.read more

After being referred to a salesman, Nick C, we can honestly say that we will never give this person…read moreor dealership our business. The dealership is nice, clean, and most employees were professional.

We just purchased my daughter's very first car -- a Jeep Wrangler -- from Szott I-96 Chrysler Dodge…read moreJeep Ram, and I couldn't be more impressed with the experience. From start to finish, our salesman Hunter went above and beyond to make this moment special and stress-free. Not only was he patient and knowledgeable, but he also truly listened to my daughter as well. He made sure her voice was heard and that she felt confident and excited about the car. It meant so much to see him take the time to make sure she was happy too!! Hunter's professionalism, kindness, and genuine care made this such a memorable experience. Hunter was incredibly patient with us and took the time to walk through every detail of the Jeep, showing us how everything worked and answering all of our questions without ever making us feel rushed. Thank you for making such an important milestone so positive for us! I highly recommend Szott I-96 Chrysler Dodge Jeep Ram. They truly care about their customers and go the extra mile to make sure the experience is positive, personal, timely and pressure-free. I can't wait to go back and see Hunter in January for my second daughter's new Jeep!!

Bought a Blue Certified used Ford fusion. Warranty expired, engine failure after a year and half…read more Recommended a whole new engine for $10,000. The car is worth less and still have balance without a working car. They won't help totally screwed.

Not only did they not help or fix my car after having it for 8 hours, I was given my keys, told it…read morewas outside in the parking lot. I then had to remove the paper and plastic they put in my car. Also received 0 updates during the 8 hours. I called them to see if it was done. Awful service.

Great shop norm helped me out with an oddball tire situation very close to closing time. Thanks…read moreagain guys!

We use to live in South Lyon and moved to Brighton 7 years ago. We still come back to Norm's for…read moreall of our mechanical needs. Quality, timeliness, value, honesty, and patience in explaining what is wrong with the vehicle and what needs to be replaced is what keeps us coming back. We don't claim to know anything about cars and Norm's is always honest and fair. Highly recommend.